Submit a Review for Barchester Hawthorns Care Home
O'Neill Drive, North Blunts, Peterlee, SR8 5UP
View Full Details of Barchester Hawthorns Care HomeLatest Reviews for Barchester Hawthorns Care Home
08 July 2025
My father attended hospital on the 14/06/25, a lady from the Eppleton Suite assisted him. All the staff from the hospital commented on how good she was at her job. I wanted to feed these comments back to the home. The ambulance staff also commented on how nice the Barchester care home is.
25 June 2025
I recently visited the home as the activities team where doing Hawthorns Live.. I can honestly say this was outstanding the girls who did this should be given alot of praise as this was brilliant better than real festivals they treat everyone with respect and as if everyone was royalty. Well done to the girls in pink for this amazing day.
09 June 2025
The whole team at Hawthorns - management, nurses, carers, facilities and cleaning team all fantastic. Day shift and night shift all the same, fantastic service and care. Our family have been treated with kindness and care and made my mam's last days as comfortable as possible. Thank you to you all from the family.
09 June 2025
All staff are very supportive and caring. We could not ask for better care for my husband, They treat him with respect and kindness. We couldn't review the food as my husband is peg-fed.
12 May 2025
I've avoiding writing a review for this home for so long ..the surface of this home is lovely all re done high spec .. but scratch under the surface we have problems from poor food delayed treatment or get the words of 'we will keep an eye on her' trying their best to cover tracks, or speak to a nurse in charge when you have an issue and get told please don't go to management! And when you did nothing ! as a family I just could never settle, was always hard to ring as they never answered the phone. Some Staff AMAZING but these staff members would never get recognition they deserve. After a hospital stay and safeguard concern our mam was removed from this home by CHC after finding the home had lied about our mums care and delayed hospital admission. Yes she nearly died! We have not heard from this home since she left I removed all her personal items on an evening and didn't have a follow up call from the manager or nothing was like they didn't care. Personally avoid for loved ones.
30 April 2025
RE - Relatives. 3 monthly review meeting. This meeting covered all residents and all concerns where covered. My husband has now been in this care home 2+ years after we moved him from a previous home. All his needs are now met here and he is given first class service & provisions. Carers are first class and would recommend this home to everyone - thank you.
23 January 2025
My father had been a resident at Barchester Hawthorns Care Home for ten months but sadly, passed away at the home early January 2025. I wanted to say a special thank you for the loving and compassionate care he received from all the staff in the last few months of his life and that care and compassion was also extended to his family. As we grieved, the staff at the home also grieved and the respect you showed my late-father as he left for the final time was truly extraordinary.
28 October 2024
Very good physiotherapy service. Always maintains high standard. Always happy to help patients. Always asking if need anything else. Definitely gets results in terms of mobility improvement. Always happy to guide you and provides useful information.
28 October 2024
I am very pleased with the physio team and their treatment for my son. He has improved a lot since he's been in Barchester Hawthorns Care Home. He is getting very good care and we don't have any worries about the treatment and care.
15 October 2024
I consider my son's treatment to be good on the whole but it depends on "who is on duty" with regard to staff. My son is rarely taken out on external trips, i.e. visits to shops, parks, seafronts etc. Why? The deployment of staff, as a whole, remains a contentious issue and has had an effect on their morale which, in turn, affects my son. I realise the maximising of staff in the building saves money but patients get to know staff in personal terms and the introduction of staff in temporary rotation does have a detrimental effect. Will this continue?
15 October 2024
The Eppleton unit in Barchester Hawthorns Care Home is well-run but not perfect. Generally speaking, if my son is happy then so am I. I wish we could take him out but I am told that at the moment, it is not possible. He has been confined to his bedroom for nearly four years. He enjoys social activities in the home but would also enjoy outings. He gets on very well with the nurses and carers he knows but because staff get moved around, he finds it difficult to understand why they are not always there. Have seen many changes over the years, not all good!
09 October 2024
Overall, I feel the care of my daughter is excellent within the care setting, both medically and socially. Any medical problems are reported to me promptly and appropriately and where required, outside professional services are sought to complement those available within the home. All staff appear competent and confident within their particular role and are readily approachable to questions or support to me as required. Overall, I have no concerns of significance in my daughter's care or with regard to my own role within it. I would like to have available a brief written record of daily activities that have been undertaken with her in or outside of her room (i.e. music group, film or such and physiotherapy sessions or sat outside of her room for periods of time).
30 September 2024
Nice care home, friendly and helpful staff. The decor and surroundings are very pleasant. The physiotherapy team are excellent and has really helped my husband. Good occupational therapist team too. There are days when there is entertainment on and this is really beneficial to patients' mental health.
23 September 2024
My son has been a resident since June 2022. He received good care from all the staff. The physio's doing a brilliant job with my son. He is always looked after well. We have seen some improvements since he came here.
20 September 2024
My father is a resident here and honestly, I could not fault the staff and the Physiotherapists. They treat my dad with dignity, they cannot do enough. The physios have given my dad so much that we thought wasn't possible, small things we all take for granted, I am so grateful for everyone and everything they do. So glad my dad has these amazing people to help care for him.
11 September 2024
Wonderful activities for residents and families. Resident well cared for.
16 August 2024
One of the criteria which was important when choosing a facility for my husband was the ratio of staff to residents. Barchester Hawthorns Care Home impressed me initially and after several months of visits, that impression has been confirmed. The staff are dedicated and aware of residents' needs. Another positive action is the time residents spend together in the lounge, pleasant lounge - I very seldom see anyone alone or left in their room. The number of staff on duty and their awareness of residents is a comfort to a relative who is visiting their loved one!
04 July 2024
My father has been here for 6 years and throughout the whole stay all members of staff have been great. Everyone is very caring and kind, offering all the help they can to make my father feel at home whilst being considerate of his needs. We are moving him away to somewhere closer to home but if not we couldn't have ever thought of moving him out.
18 June 2024
My wife is being incredibly well looked after in the home and overall, the experience is good. The activities staff have been amazing with her and have managed to support her engaging with the community where other professionals have failed. The new chef is providing some exciting changes in the food that is being served. It's not perfect as it can be challenging to get things right for some people with dietary requirements. Also, entry and exit to the home can be an issue if visiting outside the core hours when there is no one on the reception desk.
14 June 2024
Wonderful facility with attentive, professional staff. They've spent a lot of time making sure the environment is appropriate for residents with dementia. The dining room and gardens are fantastic. Really happy we found this home for our dad.
Latest Reviews for Barchester Hawthorns Care Home
08 July 2025
My father attended hospital on the 14/06/25, a lady from the Eppleton Suite assisted him. All the staff from the hospital commented on how good she was at her job. I wanted to feed these comments back to the home. The ambulance staff also commented on how nice the Barchester care home is.
25 June 2025
I recently visited the home as the activities team where doing Hawthorns Live.. I can honestly say this was outstanding the girls who did this should be given alot of praise as this was brilliant better than real festivals they treat everyone with respect and as if everyone was royalty. Well done to the girls in pink for this amazing day.
09 June 2025
The whole team at Hawthorns - management, nurses, carers, facilities and cleaning team all fantastic. Day shift and night shift all the same, fantastic service and care. Our family have been treated with kindness and care and made my mam's last days as comfortable as possible. Thank you to you all from the family.
09 June 2025
All staff are very supportive and caring. We could not ask for better care for my husband, They treat him with respect and kindness. We couldn't review the food as my husband is peg-fed.
12 May 2025
I've avoiding writing a review for this home for so long ..the surface of this home is lovely all re done high spec .. but scratch under the surface we have problems from poor food delayed treatment or get the words of 'we will keep an eye on her' trying their best to cover tracks, or speak to a nurse in charge when you have an issue and get told please don't go to management! And when you did nothing ! as a family I just could never settle, was always hard to ring as they never answered the phone. Some Staff AMAZING but these staff members would never get recognition they deserve. After a hospital stay and safeguard concern our mam was removed from this home by CHC after finding the home had lied about our mums care and delayed hospital admission. Yes she nearly died! We have not heard from this home since she left I removed all her personal items on an evening and didn't have a follow up call from the manager or nothing was like they didn't care. Personally avoid for loved ones.
30 April 2025
RE - Relatives. 3 monthly review meeting. This meeting covered all residents and all concerns where covered. My husband has now been in this care home 2+ years after we moved him from a previous home. All his needs are now met here and he is given first class service & provisions. Carers are first class and would recommend this home to everyone - thank you.
23 January 2025
My father had been a resident at Barchester Hawthorns Care Home for ten months but sadly, passed away at the home early January 2025. I wanted to say a special thank you for the loving and compassionate care he received from all the staff in the last few months of his life and that care and compassion was also extended to his family. As we grieved, the staff at the home also grieved and the respect you showed my late-father as he left for the final time was truly extraordinary.
28 October 2024
Very good physiotherapy service. Always maintains high standard. Always happy to help patients. Always asking if need anything else. Definitely gets results in terms of mobility improvement. Always happy to guide you and provides useful information.
28 October 2024
I am very pleased with the physio team and their treatment for my son. He has improved a lot since he's been in Barchester Hawthorns Care Home. He is getting very good care and we don't have any worries about the treatment and care.
15 October 2024
I consider my son's treatment to be good on the whole but it depends on "who is on duty" with regard to staff. My son is rarely taken out on external trips, i.e. visits to shops, parks, seafronts etc. Why? The deployment of staff, as a whole, remains a contentious issue and has had an effect on their morale which, in turn, affects my son. I realise the maximising of staff in the building saves money but patients get to know staff in personal terms and the introduction of staff in temporary rotation does have a detrimental effect. Will this continue?
15 October 2024
The Eppleton unit in Barchester Hawthorns Care Home is well-run but not perfect. Generally speaking, if my son is happy then so am I. I wish we could take him out but I am told that at the moment, it is not possible. He has been confined to his bedroom for nearly four years. He enjoys social activities in the home but would also enjoy outings. He gets on very well with the nurses and carers he knows but because staff get moved around, he finds it difficult to understand why they are not always there. Have seen many changes over the years, not all good!
09 October 2024
Overall, I feel the care of my daughter is excellent within the care setting, both medically and socially. Any medical problems are reported to me promptly and appropriately and where required, outside professional services are sought to complement those available within the home. All staff appear competent and confident within their particular role and are readily approachable to questions or support to me as required. Overall, I have no concerns of significance in my daughter's care or with regard to my own role within it. I would like to have available a brief written record of daily activities that have been undertaken with her in or outside of her room (i.e. music group, film or such and physiotherapy sessions or sat outside of her room for periods of time).
30 September 2024
Nice care home, friendly and helpful staff. The decor and surroundings are very pleasant. The physiotherapy team are excellent and has really helped my husband. Good occupational therapist team too. There are days when there is entertainment on and this is really beneficial to patients' mental health.
23 September 2024
My son has been a resident since June 2022. He received good care from all the staff. The physio's doing a brilliant job with my son. He is always looked after well. We have seen some improvements since he came here.
20 September 2024
My father is a resident here and honestly, I could not fault the staff and the Physiotherapists. They treat my dad with dignity, they cannot do enough. The physios have given my dad so much that we thought wasn't possible, small things we all take for granted, I am so grateful for everyone and everything they do. So glad my dad has these amazing people to help care for him.
11 September 2024
Wonderful activities for residents and families. Resident well cared for.
16 August 2024
One of the criteria which was important when choosing a facility for my husband was the ratio of staff to residents. Barchester Hawthorns Care Home impressed me initially and after several months of visits, that impression has been confirmed. The staff are dedicated and aware of residents' needs. Another positive action is the time residents spend together in the lounge, pleasant lounge - I very seldom see anyone alone or left in their room. The number of staff on duty and their awareness of residents is a comfort to a relative who is visiting their loved one!
04 July 2024
My father has been here for 6 years and throughout the whole stay all members of staff have been great. Everyone is very caring and kind, offering all the help they can to make my father feel at home whilst being considerate of his needs. We are moving him away to somewhere closer to home but if not we couldn't have ever thought of moving him out.
18 June 2024
My wife is being incredibly well looked after in the home and overall, the experience is good. The activities staff have been amazing with her and have managed to support her engaging with the community where other professionals have failed. The new chef is providing some exciting changes in the food that is being served. It's not perfect as it can be challenging to get things right for some people with dietary requirements. Also, entry and exit to the home can be an issue if visiting outside the core hours when there is no one on the reception desk.
14 June 2024
Wonderful facility with attentive, professional staff. They've spent a lot of time making sure the environment is appropriate for residents with dementia. The dining room and gardens are fantastic. Really happy we found this home for our dad.