
I am extremely happy at the care, attention and love that my husband is receiving in The HawthornsAnn M(Wife of Resident/Service User)

The overall quality of what The Hawthorns provides is outstandingTim M(Resident / Service User)

Every visit I always feel welcome - staff are very friendly and helpfulChristine G(Friend of Resident/Service User)

I am extremely happy at the care, attention and love that my husband is receiving in The HawthornsAnn M(Wife of Resident/Service User)

The overall quality of what The Hawthorns provides is outstandingTim M(Resident / Service User)

Every visit I always feel welcome - staff are very friendly and helpfulChristine G(Friend of Resident/Service User)

The Hawthorns makes the most of pleasant grounds and a versatile interior to provide top quality nursing and residential care, with professionals available round-the-clock and also skilled in care and support for physical disabilities and dementia.
A committed team work hard to ensure that all provision is tailored to the individual, while allowing them to make the most of a relaxed and homely atmosphere.
All staff are carefully chosen and well-qualified to...
Care Provided by Barchester Hawthorns Care Home
Primary Care Categories
- Older Person Care
- Dementia
- Mental Health Condition
- Physical Disability
- Younger Adults
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Nursing Care
- Dementia Nursing Care
- For a maximum of 108 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Convalescent Care
- Acquired Brain Injury (ABI)
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment, which is required to fully understand the level of care and support required by each individual and to ensure that the care needs of the individual can be met by the Home.
The price(s) shown are provided by the care home. Contact Barchester Hawthorns Care Home for full pricing details and T&Cs.
Contact Barchester Hawthorns Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- Barchester Healthcare Ltd
- Private Owned
Person in charge
- Nichola Williams(General Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 18+
Care Home Design/Build
- Purpose Built: Yes
Room Information
- Single Rooms (104)
- Couples/Companion Rooms (2)
Barchester Hawthorns Care Home Reviews (65)
Barchester Hawthorns Care Home has a Review Score of 9.5 (9.508) out of 10, based on 23 reviews in the last 2 years.
Over all time Barchester Hawthorns Care Home has 65 reviews.
My father has been a resident at Hawthorns for a while. I will forever be grateful for the care that the staff have shown towards my father (and also my mother, who visits reguarly ). His dementia is very very advanced, he is unable to communicate, yet because of their care, he still has the sparkle in his eyes. Thank you so much. He particularly enjoys the music activity therapy, he will be forever an Elvis Presley, rock and roller!
Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team
I would also like to say how pleased I am that there is an individual monthly planner that is in her room, this is really useful to read. Thankyou for all you do, staff are always on hand to answer my queries, Best wisshes, Linda, Cyntha.
Thank you for your positive review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the teams.
My husband has been at Hawthorns for 18 months. He is very settled there now and is well looked after. Staff are very good and really care for their residents. The food is good and the home is very clean and secure. It is lovely to be able to share a meal in the beautiful dining room overlooking fine gardens. Maintainence staff are straight on to any problems. Only fault is communications which can be patchy at times between management and staff/family but rectified once mentioned.
Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team
My daughter has been here 9-10 months and from day 1 she has been well looked after. The staff are a credit to the care home and each and every one of them deserve special credit. Donna's progress has improved immensely over the months and we look forward to making more progress under your supervision. Thank you.
Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team
My husbands care is very good he is shown dignity and respect. When I leave I no he is in safe hands. I have no complaints. I cannot comment on the food as my husband is peg fed at the moment.
Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team
Treated with dignity and in a professional manner
love that we are allowed to bring in our black labardor Ozzie
At times, it can be hard when phoning to speak to staff member
Communication could be improved, however staff are approachable.
Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.
P.S. the food always looks delicious. :)
Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.
My father attended hospital on the 14/06/25, a lady from the Eppleton Suite assisted him. All the staff from the hospital commented on how good she was at her job. I wanted to feed these comments back to the home. The ambulance staff also commented on how nice the Barchester care home is.
Thank you so much for completing your review, feedback is so important to us. We value and are proud of our staff team, its really nice to hear that others do too. We will share your comments with Eppleton and the carer concerned.
I recently visited the home as the activities team where doing Hawthorns Live.. I can honestly say this was outstanding the girls who did this should be given alot of praise as this was brilliant better than real festivals they treat everyone with respect and as if everyone was royalty. Well done to the girls in pink for this amazing day.
Thank you so much both for joining us on the day and for completing the review. I will share your feedback with out activities team and i agree, it was an amazing day.
The whole team at Hawthorns - management, nurses, carers, facilities and cleaning team all fantastic. Day shift and night shift all the same, fantastic service and care. Our family have been treated with kindness and care and made my mam's last days as comfortable as possible. Thank you to you all from the family.
Thank you so much for completing your review your feedback is really important to us, it was a pleasure to be able to support you all during this difficult time. I will share your review with the staff team.
Some Staff AMAZING but these staff members would never get recognition they deserve.
After a hospital stay and safeguard concern our mam was removed from this home by CHC after finding the home had lied about our mums care and delayed hospital admission. Yes she nearly died! We have not heard from this home since she left I removed all her personal items on an evening and didn't have a follow up call from the manager or nothing was like they didn't care. Personally avoid for loved ones.
Hi, thanks for taking the time to leave your review. We're sorry that you felt unable to bring these concerns to our teams attention during your mams stay with us. Though we've been informed that you advised the hospital of your concerns, we haven't had any communication from yourself directly so...
This meeting covered all residents and all concerns where covered. My husband has now been in this care home 2+ years after we moved him from a previous home. All his needs are now met here and he is given first class service & provisions. Carers are first class and would recommend this home to everyone - thank you.
Thank you so much for taking the time to attend the meeting and share your feedback. I will ensure that your comments are shared with the team.
My father had been a resident at Barchester Hawthorns Care Home for ten months but sadly, passed away at the home early January 2025. I wanted to say a special thank you for the loving and compassionate care he received from all the staff in the last few months of his life and that care and compassion was also extended to his family. As we grieved, the staff at the home also grieved and the respect you showed my late-father as he left for the final time was truly extraordinary.
Thank you so much for your kind words and for taking the time to complete your review. It was a pleasure to care for your father and to share the time with you all as a family.
Very good physiotherapy service. Always maintains high standard. Always happy to help patients. Always asking if need anything else. Definitely gets results in terms of mobility improvement. Always happy to guide you and provides useful information.
Thank you so much for taking the time to complete your review and the lovely review. I will ensure that we share your comments with our physiotherapy team.
I am very pleased with the physio team and their treatment for my son. He has improved a lot since he's been in Barchester Hawthorns Care Home. He is getting very good care and we don't have any worries about the treatment and care.
Thank you so much for your review, your feedback is really important to us. I will ensure that I share your comments with our physiotherapy team.
The Eppleton unit in Barchester Hawthorns Care Home is well-run but not perfect. Generally speaking, if my son is happy then so am I. I wish we could take him out but I am told that at the moment, it is not possible. He has been confined to his bedroom for nearly four years. He enjoys social activities in the home but would also enjoy outings. He gets on very well with the nurses and carers he knows but because staff get moved around, he finds it difficult to understand why they are not always there. Have seen many changes over the years, not all good!
I consider my son's treatment to be good on the whole but it depends on "who is on duty" with regard to staff. My son is rarely taken out on external trips, i.e. visits to shops, parks, seafronts etc. Why? The deployment of staff, as a whole, remains a contentious issue and has had an effect on their morale which, in turn, affects my son. I realise the maximising of staff in the building saves money but patients get to know staff in personal terms and the introduction of staff in temporary rotation does have a detrimental effect. Will this continue?
Overall, I feel the care of my daughter is excellent within the care setting, both medically and socially. Any medical problems are reported to me promptly and appropriately and where required, outside professional services are sought to complement those available within the home. All staff appear competent and confident within their particular role and are readily approachable to questions or support to me as required. Overall, I have no concerns of significance in my daughter's care or with regard to my own role within it. I would like to have available a brief written record of daily activities that have been undertaken with her in or outside of her room (i.e. music group, film or such and physiotherapy sessions or sat outside of her room for periods of time).
Nice care home, friendly and helpful staff. The decor and surroundings are very pleasant. The physiotherapy team are excellent and has really helped my husband. Good occupational therapist team too. There are days when there is entertainment on and this is really beneficial to patients' mental health.
Thank you so much for taking the time to complete your review. I will pass on your kind comments to our therapy and activity teams.
My son has been a resident since June 2022. He received good care from all the staff. The physio's doing a brilliant job with my son. He is always looked after well. We have seen some improvements since he came here.
Thank you for taking time to leave your review. We will share your comment with the team and be sure to thank the physiotherapists.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 02 February 2023Outstanding
- CaringOutstanding
- EffectiveGood
- ResponsiveOutstanding
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (6) & Events (0)
- 05 May 2026
A big thank you to The Academy at Shotton Hall pupils for treating us to the musical Annie, you were all exceptional. We look forward to seeing you perform again...
- 05 May 2026
John celebrated his 80th Birthday with family and friends here at Hawthorns. Everyone enjoyed singing karaoke, a delicious buffet and John celebrated with a pint of John Smiths beer.
- 05 May 2026
Here at Hawthorns we are very lucky to have our very own Harpist Mary. Mary engages with group and individual activities. She is very talented and everyone loves to see...
There are no upcoming events for Barchester Hawthorns Care Home.
Awards / Recognitions (21)
- 09 Jun 2026Recipient: Barchester Healthcare Ltd
- 09 Jun 2026Recipient: Barchester Healthcare Ltd
- 15 Apr 2026Recipient: Barchester Healthcare Ltd
Accreditations
There are no accreditations posted yet for Barchester Hawthorns Care Home.
Meet the Team (12)

Welcome to our team page! My name is Nichola, and I am the General Manager at Hawthorns.
I am also a registered mental health nurse, qualifying in 2007 from the University of Teesside. I have extensive management experience in the care sector, and I am passionate about the people who use our service, ensuring they receive high-quality care and achieve their goals whilst living their best lives. I joined Barchester in 2025, and I am delighted to be leading the team here at Hawthorns.
I look forward to welcoming you into our home to meet the team and me!

My name is Jon, and I am one of the deputy managers at Hawthorns.
I joined Barchester in 2025, and I have just under twenty years of post-registration nursing experience, most of which has been as an intensive care nurse; however, in more recent years, I have taken a shine to health and social care.
I am passionate about excellence within the care home setting, and I enjoy supporting the staff, looking out for their well-being so that they can support our residents to live their best lives.

My name is Deb, I am a registered general nurse, and I have been qualified for 37 years, working predominantly in rehabilitation services.
I joined Barchester in September 2001. I enjoy the challenges the service brings and supporting the residents on their journey to gaining independence.

Hi, my name is Lisa, I am the Home Administrator at Hawthorns Care Centre.
I joined Hawthorns in 2015 as an Admin Assistant and progressed to Home Administrator in 2023. I am passionate about my role and happy to assist with any queries or questions you may have.

Hi, I’m Dav. I’ve been a chef for over 26 years now and have worked in every type of venue you can imagine.
I’m a simple kind of chef; I love fresh ingredients, especially fresh herbs. I’m working on getting a fresh herb garden right outside of my kitchen window.

I started work for Barchester in October 2025. I have a disabled son with a rare life-limiting chromosome abnormality called Emanuel Syndrome, which has given me the passion to work in the Care environment
My previous employment was at Barclays Bank, working in various leadership & manager roles over the last 20 years. I served in the Royal Engineers for 10 years, which gave me great knowledge for the role I am in today

My name is Nijay Cheeran Jacob, and I have been part of Hawthorns since 2019.
I qualified as a physiotherapist in 2010 and have since gained extensive experience working across a range of neurological rehabilitation settings, developing a strong foundation in patient-centred care and recovery-focused therapy.

My name is Briony, and I have been a registered Clinical Psychologist since 2024.
My role at the Hawthorns is to offer assessment and consultation regarding the psychological needs of people in our care. I also offer 1:1 psychological therapy to support individuals in adjusting to life-changing injuries. I am passionate about working systematically with teams to help practitioners feel enabled to offer the best care to individuals by understanding their psychological needs.

Hi, my name is Laura, and I am the head of activities here at Hawthorns.
I joined Barchester in November 2023; however, I have a wealth of experience in the care sector, initially starting in 2010. My time at Hawthorns is spent ensuring our residents' lives are enriched by planning activities around their personal needs. I love to see everyone taking part and getting involved in activities, and the enjoyment that they bring to them.

My name is Jade, and I am the Occupational Therapist for Hawthorns. I am based within the rehabilitation unit and complex care services, where I have been working for just over two years.
Before this, I worked on a PICU ward supporting both male and female patients, where I developed a strong interest in the mental health field.
I am passionate about my role as an OT and take great pride in supporting individuals in our care. It is incredibly rewarding to see the progress people make and to help them regain independence and confidence in their daily lives.

Hi, my name is Ehizogie. I qualified as a registered nurse in 2014.
I have experience supporting individuals with complex health needs. I am committed to delivering high-quality, person-centred care that promotes dignity, independence and overall well-being for the residents.

Hi, my name is Kate, and I am a care assistant. I have worked in care since 2019, joining Barchester in November 2023.
I am passionate about my role and love working with the residents and making a difference to their lives.
Frequently Asked Questions about Barchester Hawthorns Care Home
What types of Care is Barchester Hawthorns Care Home registered for?
Older Person Care, Dementia, Mental Health Condition, Physical Disability, Younger Adults are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does Barchester Hawthorns Care Home have?
There are 104 Single Rooms and 2 Couples/Companion Rooms.
What are the Facilities & Services at Barchester Hawthorns Care Home?
Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.
How far is Barchester Hawthorns Care Home to the centre of Peterlee?
0.8 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Barchester Hawthorns Care Home to verify any information. View our terms and conditions. Barchester Hawthorns Care Home has an Enhanced Service -more info.