
I am extremely happy at the care, attention and love that my husband is receiving in The HawthornsAnn M(Wife of Resident/Service User)

The overall quality of what The Hawthorns provides is outstandingTim M(Resident / Service User)

Every visit I always feel welcome - staff are very friendly and helpfulChristine G(Friend of Resident/Service User)

I am extremely happy at the care, attention and love that my husband is receiving in The HawthornsAnn M(Wife of Resident/Service User)

The overall quality of what The Hawthorns provides is outstandingTim M(Resident / Service User)

Every visit I always feel welcome - staff are very friendly and helpfulChristine G(Friend of Resident/Service User)

The Hawthorns makes the most of pleasant grounds and a versatile interior to provide top quality nursing and residential care, with professionals available round-the-clock and also skilled in care and support for physical disabilities and dementia.
A committed team work hard to ensure that all provision is tailored to the individual, while allowing them to make the most of a relaxed and homely atmosphere.
All staff are carefully chosen and well-qualified to...
The Hawthorns makes the most of pleasant grounds and a versatile interior to provide top quality nursing and residential care, with professionals available round-the-clock and also skilled in care and support for physical disabilities and dementia.
A committed team work hard to ensure that all provision is tailored to the individual, while allowing them to make the most of a relaxed and homely atmosphere.
All staff are carefully chosen and well-qualified to achieve the best standards, with the company philosophy focusing on an attentive service that also supports an active lifestyle. Personal interests are encouraged and there is much to enjoy within the life of the home.
The aim is to meet all residents’ needs over the long-term, living up to a reputation for quality that Barchester homes have earned.
Care Provided by Barchester Hawthorns Care Home
Primary Care Categories
- Older Person Care
- Dementia
- Mental Health Condition
- Physical Disability
- Younger Adults
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Nursing Care
- Dementia Nursing Care
- For a maximum of 108 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Convalescent Care
- Acquired Brain Injury (ABI)
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment, which is required to fully understand the level of care and support required by each individual and to ensure that the care needs of the individual can be met by the Home.
The price(s) shown are provided by the care home. Contact Barchester Hawthorns Care Home for full pricing details and T&Cs.
Contact Barchester Hawthorns Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- Barchester Healthcare Ltd
- Private Owned
Person in charge
- Nichola Williams (General Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 18+
Care Home Design/Build
- Purpose Built: Yes
Room Information
- Single Rooms (104)
- Couples/Companion Rooms (2)
Barchester Hawthorns Care Home Reviews (65)
Barchester Hawthorns Care Home has a Review Score of 9.5 (9.458) out of 10, based on 21 reviews in the last 2 years.
Over all time Barchester Hawthorns Care Home has 65 reviews.
My aunty came in here. I can honestly say it was the best care home I have ever been to. She was happy and enjoyed the time she spent here the activities where amazing and the care was fabulous. I could not have wished for her to be anywhere else. I am very very grateful.
My aunty came in here. I can honestly say it was the best care home I have ever been to. She was happy and enjoyed the time she spent here the activities where amazing and the care was fabulous. I could not have wished for her to be anywhere else. I am very very grateful.
Thank you so much for your lovely review, I will ensure your comments are passed onto the team.
Absolutely fantastic care home always doing loads of activities with the residents. Really good at helping my dad keep in touch with my mam during COVID by FaceTime. Staff always seem so friendly and anything you ask they try their best to help with.
Absolutely fantastic care home always doing loads of activities with the residents. Really good at helping my dad keep in touch with my mam during COVID by FaceTime. Staff always seem so friendly and anything you ask they try their best to help with.
Thank you so much for your wonderful review, I will pass your kind comments onto the team.
I cannot thank The Hawthorns Care Centre enough for the compassion they showed a member of my family. They were diligent in all aspects of their work, including the respect they showed my family member, the cleanliness of the home was impeccable and all staff were approachable. The meals were of a...
I know they looked after my family member as if they were one of their own, and I slept easier at night knowing how well they were looked after.
Thank you so much for your wonderful review, I will ensure your kind comments are passed onto the team.
Cannot thank the staff enough, they go above and beyond to help, one member of staff in particular has gone out of her way to be able to make the pandemic and COVID slightly more manageable. In these uncertain times it’s hard not been able to see family but knowing they are in a safe place with...
Cannot thank the staff enough.
Thank you so much for your wonderful review, following your comments we have awarded the staff member the Employee of the Month.
Amazing place. My nan was so well treated, staff are absolutely fantastic! Would highly recommend to anyone who needs to use a care home! 100% outstanding! Facilities are amazing and so clean. My expectations were more than met.
Amazing place. My nan was so well treated, staff are absolutely fantastic! Would highly recommend to anyone who needs to use a care home! 100% outstanding! Facilities are amazing and so clean. My expectations were more than met.
Thank you so very much for your kind, lovely review.
Great staff who take time with each resident in the home. My relative was extremely happy and comfortable during her stay and always spoke highly of the staff and the care she received. I know she felt reassured that she was receiving the best care she could.
Great staff who take time with each resident in the home. My relative was extremely happy and comfortable during her stay and always spoke highly of the staff and the care she received. I know she felt reassured that she was receiving the best care she could.
Thank you for your review, if you think of anything we can do to improve our score please let us know.
What a fantastic place, my daughter moved into this home in June, her care has been excellent!! But it's not just the care it's the love, time and attention they have given my daughter during this horrible time with no visiting. When face timing my daughter each night, it is so obvious how happy...
What a fantastic place, my daughter moved into this home in June, her care has been excellent!! But it's not just the care it's the love, time and attention they have given my daughter during this horrible time with no visiting. When face timing my daughter each night, it is so obvious how happy she is, and that is down to the fabulous staff. Well-done everyone for the love and support you have shown my daughter. I will be forever grateful.
Thank you so much for your wonderful review, comments like yours really boost staff morale during this unprecedented time.
My mam is in The Hawthorns for a few months now. The hardest thing you ever have to do is to pick somewhere for your loved ones to go, but I can honestly say I am very pleased we picked The Hawthorns. It has lovely staff, it's very clean, the food is great and nurses are all very helpful. The care...
My mam is in The Hawthorns for a few months now. The hardest thing you ever have to do is to pick somewhere for your loved ones to go, but I can honestly say I am very pleased we picked The Hawthorns. It has lovely staff, it's very clean, the food is great and nurses are all very helpful. The care staff are just brilliant and management are easy to talk to and always on hand for any questions you may have and in these hard times are keeping everyone's spirits up as best as they can. Myself and my family are overwhelmed by the kindness we have been shown from everyone there and appreciate everything they do for my mam this is a top place for anyone's family thank you.
Thank you so much for your lovely review, I will ensure all staff hear your kind comments.
My grandad came in fast-tracked, poorly, on end of life. Due to the care he received, he lived another 3 years. I can't thank the staff enough for the extra time the family had with him. The staff looked after him well and knew all his needs as they changed.
My grandad came in fast-tracked, poorly, on end of life. Due to the care he received, he lived another 3 years. I can't thank the staff enough for the extra time the family had with him. The staff looked after him well and knew all his needs as they changed.
Thank you for your review, I am sorry you had a management issue in the past but am pleased this has been resolved with a permanent manager in post.
All the staff have been amazing and the care provided has been above and beyond specific duties, especially during this pandemic. All the staff have always had a smile on their faces and remained very professional whilst coping with all the unknown of Covid 19.
All the staff have been amazing and the care provided has been above and beyond specific duties, especially during this pandemic. All the staff have always had a smile on their faces and remained very professional whilst coping with all the unknown of Covid 19.
Thank you for your kind review, It does mean a lot to staff to receive such positive comments.
My niece has been a resident in this home for a while now. She is a young lady with a serious health condition that needs constant care. Since coming to this home in these most difficult of times it has been obvious to all her family that she is really happy here and this is a great comfort to...
My niece has been a resident in this home for a while now. She is a young lady with a serious health condition that needs constant care. Since coming to this home in these most difficult of times it has been obvious to all her family that she is really happy here and this is a great comfort to everyone whilst visiting is not allowed. The staff at this facility really engage with the residents and their families and there are so many activities on the go that it must be a joy to work and live there. They make sure that she has regular contact with her family via Facebook etc and from what I've seen the staff are all lovely.
During my grandmother’s time in this carehome she always seemed happy with the standard of care she received from the staff. Our family were comfortable with my grandma staying there for her end of life care and the staff made sure that her last days were were as best and as comfortable for her...
During my grandmother’s time in this carehome she always seemed happy with the standard of care she received from the staff. Our family were comfortable with my grandma staying there for her end of life care and the staff made sure that her last days were were as best and as comfortable for her that they could be.
thank you for your review, your kind comments mean a lot to the staff team.
My grandmother was here for over a year and I couldn’t fault a single thing. The staff were amazing with her, she was extremely well looked after and they made sure there was plenty of entertainment for her. We were made to feel welcome whenever we visited and they couldn’t have done any more for...
My grandmother was here for over a year and I couldn’t fault a single thing. The staff were amazing with her, she was extremely well looked after and they made sure there was plenty of entertainment for her. We were made to feel welcome whenever we visited and they couldn’t have done any more for us in my grandmother's last days. Highly recommended to anyone.
Thank you for your lovely comments, our activity team really do a wonderful job and I will pass on your comments.
They took great care of my mother-in-law for her end of life care with her cancer treatment. Couldn't have done more for her, very friendly and caring staff. Couldn't ask any more of them. Highly recommend to anyone.
They took great care of my mother-in-law for her end of life care with her cancer treatment. Couldn't have done more for her, very friendly and caring staff. Couldn't ask any more of them. Highly recommend to anyone.
Thank you for your review, it means such a lot to staff to receive positive comments.
My grandmother was in this home for nearly a year while she was battling cancer. The staff there made us feel extremely comfortable and made my gran's last days the very best they could. I would highly recommend this care home to anyone. The home is beautiful and the staff are fantastic.
My grandmother was in this home for nearly a year while she was battling cancer. The staff there made us feel extremely comfortable and made my gran's last days the very best they could. I would highly recommend this care home to anyone. The home is beautiful and the staff are fantastic.
Thank you so much for your review, the staff are delighted with your comments.
My husband is a resident in Seaham House For 2 years and throughout his stay, he has had excellent care, the staff are all very friendly but also professional. We are kept well informed of anything that happens to him and the standard of care is excellent. Throughout the pandemic we knew he was in...
My husband is a resident in Seaham House For 2 years and throughout his stay, he has had excellent care, the staff are all very friendly but also professional. We are kept well informed of anything that happens to him and the standard of care is excellent. Throughout the pandemic we knew he was in safe hands we would like to thank all the staff and are looking forward to seeing him soon.
My mam had to go into care after several falls and having terminal cancer and no longer being able to care for herself. I could not have chosen a better home. The staff were amazing with her, all her needs were met, food fantastic, and meds were given, and the range of entertainment provided; she...
My mam had to go into care after several falls and having terminal cancer and no longer being able to care for herself. I could not have chosen a better home. The staff were amazing with her, all her needs were met, food fantastic, and meds were given, and the range of entertainment provided; she loved every minute. 24-hour visits and nothing was too much trouble. We sadly lost her to her cancer, but happy to know she ended her days content, safe and well cared for.
Excellent family of staff who have looked after my husband since arriving, they care for him like I would do so myself. I can not thank them enough as to how much they have looked after him during this horrific pandemic, video calls and messaged on a daily basis. Stay safe all my love.
Excellent family of staff who have looked after my husband since arriving, they care for him like I would do so myself. I can not thank them enough as to how much they have looked after him during this horrific pandemic, video calls and messaged on a daily basis. Stay safe all my love.
During this month I was kept informed of how my mother had been coping after such a long time of lockdown. The staff have been polite, courteous and very professional and everything that they have done for my mam.
During this month I was kept informed of how my mother had been coping after such a long time of lockdown. The staff have been polite, courteous and very professional and everything that they have done for my mam.
My daughter was at Hawthorns Peterlee from March until September and has now been moved to another home. The time she spent at Hawthorns was fantastic. The nurses and carers were absolutely great. Everyone was very friendly and nothing was too much trouble. They were also very friendly with us too....
My daughter was at Hawthorns Peterlee from March until September and has now been moved to another home. The time she spent at Hawthorns was fantastic. The nurses and carers were absolutely great. Everyone was very friendly and nothing was too much trouble. They were also very friendly with us too. I cannot praise them enough. My husband and I thank everyone who looked after her.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 02 February 2023Outstanding
- CaringOutstanding
- EffectiveGood
- ResponsiveOutstanding
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Bed Vacancies
Posted: 15 September 2026General Nursing, Dementia Nursing, Neuro Rehab
News (7) & Events (2)
- 15 Sep 2026
Congratulations to Babatunde our employee of the month for September 2026, all your hard work is very much appreciated.
- 05 May 2026
A big thank you to The Academy at Shotton Hall pupils for treating us to the musical Annie, you were all exceptional. We look forward to seeing you perform again...
- 05 May 2026
John celebrated his 80th Birthday with family and friends here at Hawthorns. Everyone enjoyed singing karaoke, a delicious buffet and John celebrated with a pint of John Smiths beer.
- 17 Sep 2026Organiser: Barchester Hawthorns Care Home
- 29 Sep 2026Organiser: Barchester Hawthorns Care Home
Awards / Recognitions (21)
- 09 Jun 2026Recipient: Barchester Healthcare Ltd
- 09 Jun 2026Recipient: Barchester Healthcare Ltd
- 15 Apr 2026Recipient: Barchester Healthcare Ltd
Accreditations
There are no accreditations posted yet for Barchester Hawthorns Care Home.
Meet the Team (12)

Welcome to our team page! My name is Nichola, and I am the General Manager at Hawthorns.
I am also a registered mental health nurse, qualifying in...
Welcome to our team page! My name is Nichola, and I am the General Manager at Hawthorns.
I am also a registered mental health nurse, qualifying in 2007 from the University of Teesside. I have extensive management experience in the care sector, and I am passionate about the people who use our service, ensuring they receive high-quality care and achieve their goals whilst living their best lives. I joined Barchester in 2025, and I am delighted to be leading the team here at Hawthorns.
I look forward to welcoming you into our home to meet the team and me!

My name is Jon, and I am one of the deputy managers at Hawthorns.
I joined Barchester in 2025, and I have just under twenty years of...
My name is Jon, and I am one of the deputy managers at Hawthorns.
I joined Barchester in 2025, and I have just under twenty years of post-registration nursing experience, most of which has been as an intensive care nurse; however, in more recent years, I have taken a shine to health and social care.
I am passionate about excellence within the care home setting, and I enjoy supporting the staff, looking out for their well-being so that they can support our residents to live their best lives.

My name is Deb, I am a registered general nurse, and I have been qualified for 37 years, working predominantly in rehabilitation services.
I joined...
My name is Deb, I am a registered general nurse, and I have been qualified for 37 years, working predominantly in rehabilitation services.
I joined Barchester in September 2001. I enjoy the challenges the service brings and supporting the residents on their journey to gaining independence.

Hi, my name is Lisa, I am the Home Administrator at Hawthorns Care Centre.
I joined Hawthorns in 2015 as an Admin Assistant and progressed to Home...
Hi, my name is Lisa, I am the Home Administrator at Hawthorns Care Centre.
I joined Hawthorns in 2015 as an Admin Assistant and progressed to Home Administrator in 2023. I am passionate about my role and happy to assist with any queries or questions you may have.

Hi, I’m Dav. I’ve been a chef for over 26 years now and have worked in every type of venue you can imagine.
I’m a simple kind of chef; I love fresh...
Hi, I’m Dav. I’ve been a chef for over 26 years now and have worked in every type of venue you can imagine.
I’m a simple kind of chef; I love fresh ingredients, especially fresh herbs. I’m working on getting a fresh herb garden right outside of my kitchen window.

I started work for Barchester in October 2025. I have a disabled son with a rare life-limiting chromosome abnormality called Emanuel Syndrome, which...
I started work for Barchester in October 2025. I have a disabled son with a rare life-limiting chromosome abnormality called Emanuel Syndrome, which has given me the passion to work in the Care environment
My previous employment was at Barclays Bank, working in various leadership & manager roles over the last 20 years. I served in the Royal Engineers for 10 years, which gave me great knowledge for the role I am in today

My name is Nijay Cheeran Jacob, and I have been part of Hawthorns since 2019.
I qualified as a physiotherapist in 2010 and have since gained...
My name is Nijay Cheeran Jacob, and I have been part of Hawthorns since 2019.
I qualified as a physiotherapist in 2010 and have since gained extensive experience working across a range of neurological rehabilitation settings, developing a strong foundation in patient-centred care and recovery-focused therapy.

My name is Briony, and I have been a registered Clinical Psychologist since 2024.
My role at the Hawthorns is to offer assessment and consultation...
My name is Briony, and I have been a registered Clinical Psychologist since 2024.
My role at the Hawthorns is to offer assessment and consultation regarding the psychological needs of people in our care. I also offer 1:1 psychological therapy to support individuals in adjusting to life-changing injuries. I am passionate about working systematically with teams to help practitioners feel enabled to offer the best care to individuals by understanding their psychological needs.

Hi, my name is Laura, and I am the head of activities here at Hawthorns.
I joined Barchester in November 2023; however, I have a wealth of...
Hi, my name is Laura, and I am the head of activities here at Hawthorns.
I joined Barchester in November 2023; however, I have a wealth of experience in the care sector, initially starting in 2010. My time at Hawthorns is spent ensuring our residents' lives are enriched by planning activities around their personal needs. I love to see everyone taking part and getting involved in activities, and the enjoyment that they bring to them.

My name is Jade, and I am the Occupational Therapist for Hawthorns. I am based within the rehabilitation unit and complex care services, where I have...
My name is Jade, and I am the Occupational Therapist for Hawthorns. I am based within the rehabilitation unit and complex care services, where I have been working for just over two years.
Before this, I worked on a PICU ward supporting both male and female patients, where I developed a strong interest in the mental health field.
I am passionate about my role as an OT and take great pride in supporting individuals in our care. It is incredibly rewarding to see the progress people make and to help them regain independence and confidence in their daily lives.

Hi, my name is Ehizogie. I qualified as a registered nurse in 2014.
I have experience supporting individuals with complex health needs. I am...
Hi, my name is Ehizogie. I qualified as a registered nurse in 2014.
I have experience supporting individuals with complex health needs. I am committed to delivering high-quality, person-centred care that promotes dignity, independence and overall well-being for the residents.

Hi, my name is Kate, and I am a care assistant. I have worked in care since 2019, joining Barchester in November 2023.
I am passionate about my role and love working with the residents and making a difference to their lives.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Barchester Hawthorns Care Home to verify any information. View our terms and conditions. Barchester Hawthorns Care Home has an Enhanced Service -what an Enhanced Service includes.