Barchester Hawthorns Care Home

O'Neill Drive, North Blunts, Peterlee SR8 5UP
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9.4 59 Reviews
  • Barchester Hawthorns Care Home, Peterlee
The Hawthorns makes the most of pleasant grounds and a versatile interior to provide top quality nursing and residential care, with professionals available round-the-clock and also skilled in care and support for physical disabilities and dementia.

A committed team work hard to ensure that all provision is tailored to the individual, while allowing them to make the most of a relaxed and homely atmosphere.

All staff are carefully chosen and well-qualified to achieve the best standards, with the company philosophy focusing on an attentive service that also supports an active lifestyle. Personal interests are encouraged and there is much to enjoy within the life of the home.

The aim is to meet all residents’ needs over the long-term, living up to a reputation for quality that Barchester homes have earned.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Nursing Care
  • Dementia Nursing Care
  • For a maximum of 108 Service Users

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room

Funding & Fees

This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment, which is required to fully understand the level of care and support required by each individual and to ensure that the care needs of the individual can be met by the Home.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Karen Champion (General Manager)

Local Authority / Social Services

Admission Criteria

  • Sep unit for EMI patients @ Seaham Hse. Neu Rehab 18+
  • Ages 18+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (104)
  • Couples/Companion Rooms (2)

Barchester Hawthorns Care Home Reviews (59)

9.4

Barchester Hawthorns Care Home has a Review Score of 9.4 (9.447) out of 10, based on 21 reviews in the last 2 years.
Over all time Barchester Hawthorns Care Home has 59 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Barchester Hawthorns Care Home
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Total of 59, showing 41-59
Review from W B (Mother of Resident) published on 11 January 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
What a fantastic place, my daughter moved into this home in June, her care has been excellent!! But it's not just the care it's the love, time and attention they have given my daughter during this horrible time with no visiting. When face timing my daughter each night, it is so obvious how happy she
is, and that is down to the fabulous staff. Well-done everyone for the love and support you have shown my daughter. I will be forever grateful.
Reply from Denise Findley, Manager at Barchester Hawthorns Care Home

Thank you so much for your wonderful review, comments like yours really boost staff morale during this unprecedented time.

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Review from Nicola M (Daughter of Resident) published on 11 January 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mam is in The Hawthorns for a few months now. The hardest thing you ever have to do is to pick somewhere for your loved ones to go, but I can honestly say I am very pleased we picked The Hawthorns. It has lovely staff, it's very clean, the food is great and nurses are all very helpful. The care staff
are just brilliant and management are easy to talk to and always on hand for any questions you may have and in these hard times are keeping everyone's spirits up as best as they can. Myself and my family are overwhelmed by the kindness we have been shown from everyone there and appreciate everything they do for my mam this is a top place for anyone's family thank you.
Reply from Denise Findley, Manager at Barchester Hawthorns Care Home

Thank you so much for your lovely review, I will ensure all staff hear your kind comments.

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Review from Victoria O (Granddaughter of Resident) published on 11 January 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My grandad came in fast-tracked, poorly, on end of life. Due to the care he received, he lived another 3 years. I can't thank the staff enough for the extra time the family had with him. The staff looked after him well and knew all his needs as they changed.
Reply from Denise Findley, Manager at Barchester Hawthorns Care Home

Thank you for your review, I am sorry you had a management issue in the past but am pleased this has been resolved with a permanent manager in post.

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Review from Liz H (Friend of Resident) published on 8 January 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
All the staff have been amazing and the care provided has been above and beyond specific duties, especially during this pandemic. All the staff have always had a smile on their faces and remained very professional whilst coping with all the unknown of Covid 19.
Reply from Denise Findley, Manager at Barchester Hawthorns Care Home

Thank you for your kind review, It does mean a lot to staff to receive such positive comments.

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Review from Clare B (Aunt of Resident) published on 8 January 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My niece has been a resident in this home for a while now. She is a young lady with a serious health condition that needs constant care. Since coming to this home in these most difficult of times it has been obvious to all her family that she is really happy here and this is a great comfort to everyone
whilst visiting is not allowed. The staff at this facility really engage with the residents and their families and there are so many activities on the go that it must be a joy to work and live there. They make sure that she has regular contact with her family via Facebook etc and from what I've seen the staff are all lovely.
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Review from Kaycee H (Granddaughter of Resident) published on 8 January 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
During my grandmother’s time in this carehome she always seemed happy with the standard of care she received from the staff. Our family were comfortable with my grandma staying there for her end of life care and the staff made sure that her last days were were as best and as comfortable for her that
they could be.
Reply from Denise Findley, Manager at Barchester Hawthorns Care Home

thank you for your review, your kind comments mean a lot to the staff team.

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Review from Kassidy H (Granddaughter of Resident) published on 8 January 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My grandmother was here for over a year and I couldn’t fault a single thing. The staff were amazing with her, she was extremely well looked after and they made sure there was plenty of entertainment for her. We were made to feel welcome whenever we visited and they couldn’t have done any more for us
in my grandmother's last days. Highly recommended to anyone.
Reply from Denise Findley, Manager at Barchester Hawthorns Care Home

Thank you for your lovely comments, our activity team really do a wonderful job and I will pass on your comments.

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Review from Ricky M (Son-in-law of Resident) published on 7 January 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
They took great care of my mother-in-law for her end of life care with her cancer treatment. Couldn't have done more for her, very friendly and caring staff. Couldn't ask any more of them. Highly recommend to anyone.
Reply from Denise Findley, Manager at Barchester Hawthorns Care Home

Thank you for your review, it means such a lot to staff to receive positive comments.

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Review from Lauren D (Granddaughter of Resident) published on 7 January 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My grandmother was in this home for nearly a year while she was battling cancer. The staff there made us feel extremely comfortable and made my gran's last days the very best they could. I would highly recommend this care home to anyone. The home is beautiful and the staff are fantastic.
Reply from Denise Findley, Manager at Barchester Hawthorns Care Home

Thank you so much for your review, the staff are delighted with your comments.

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Review from Patricia (Wife of Resident) published on 4 December 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My husband is a resident in Seaham House For 2 years and throughout his stay, he has had excellent care, the staff are all very friendly but also professional. We are kept well informed of anything that happens to him and the standard of care is excellent. Throughout the pandemic we knew he was in safe
hands we would like to thank all the staff and are looking forward to seeing him soon.
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Review from Karen D (Daughter of Resident) published on 16 November 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mam had to go into care after several falls and having terminal cancer and no longer being able to care for herself. I could not have chosen a better home. The staff were amazing with her, all her needs were met, food fantastic, and meds were given, and the range of entertainment provided; she loved
every minute. 24-hour visits and nothing was too much trouble. We sadly lost her to her cancer, but happy to know she ended her days content, safe and well cared for.
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Review from Jacquline H (Wife of Resident) published on 23 October 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Excellent family of staff who have looked after my husband since arriving, they care for him like I would do so myself. I can not thank them enough as to how much they have looked after him during this horrific pandemic, video calls and messaged on a daily basis. Stay safe all my love.
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Review from J C (Son of Resident) published on 25 September 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
During this month I was kept informed of how my mother had been coping after such a long time of lockdown. The staff have been polite, courteous and very professional and everything that they have done for my mam.
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Review from Sandra C (Mother of Resident) published on 10 September 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My daughter was at Hawthorns Peterlee from March until September and has now been moved to another home. The time she spent at Hawthorns was fantastic. The nurses and carers were absolutely great. Everyone was very friendly and nothing was too much trouble. They were also very friendly with us too.
I cannot praise them enough. My husband and I thank everyone who looked after her.
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Review from L H (Daughter of Resident) published on 14 August 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother, unfortunately, had to go into care after a long battle with terminal cancer. She ended her days here surrounded by new friends, staff who cared for and met her daily needs. It wasn't home, but it came close as you could get. We were always welcomed and updated on her wellbeing. We, unfortunately,
lost her but know she was happy in her last days.
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Review from Ann M (Wife of Resident) published on 31 May 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am extremely happy at the care, attention and love that my husband is receiving in The Hawthorns, Seaham House Peterlee. All of the staff are so helpful, not only to my husband and other residents but also keeping me informed of his day to day activities. After visiting my husband, I am satisfied
that he is being well cared for and looked after, which makes me feel more settled. From the manager, the nurses, carers, cleaners, kitchen staff and all concerned with Seaham House, I have to say that they are all doing an excellent job and are all very dedicated to their roles. 100% happy with the home, as everyone is caring and helpful. I would like to say a big thank you to everyone concerned.
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Review from Tim M (Resident) published on 3 May 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The overall quality of what The Hawthorns provides is outstanding. I cannot praise them too highly. Whether "nursing care"! or "just care", they are miles ahead of any other provider in my experience, including the nursing care in a nearby specialist facility dealing with my medical condition. The staff
are not only excellent, sensitively attuned to my needs and brilliant at addressing them, they also appear to be happy in their work - all of them, whichever pair comes to deal with you. This can only come about through top-notch management, both style and procedures. Congratulations throughout the whole organisation. I only can't comment on the activities since I didn't avail myself of them at all. Much of the food was up to restaurant standards.
Reply from Sue Rabt, General Manager at Barchester Hawthorns Care Home

Thank you for the lovely comments, we are so pleased you had a good experience. we look forward to your next visit.

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Review from Margaret L (Friend of Resident) published on 17 February 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff are always very friendly and helpful, lovely place.
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Review from Christine G (Friend of Resident) published on 17 February 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Every visit I always feel welcome - staff are very friendly and helpful. The home itself is really lovely and comfortable, have never stayed for a meal so can't comment on food.
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Current Review Score: 9.4 (9.447)

Overview of Review Score

The Review Score of 9.4 (9.447) out of 10 for Barchester Hawthorns Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.5 out of 5 from 21 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.9 out of 5 from 20 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.521 for Barchester Hawthorns Care Home is calculated as follows: ( (154 Excellents x 5) + (60 Goods x 4) + (17 Satisfactorys x 3) + (1 Poors x 2) + (4 Very Poors x 1) ) ÷ 236 Ratings = 4.521
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.926 Points relating to the number of positive Reviews for Barchester Hawthorns Care Home is based on 20 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 108 registered maximum number of service users is 21.6. 20 Positive Reviews ÷ 21.6 = 0.926
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 2 Feb 2023

Overall Outstanding

  • Caring Outstanding
  • Effective Good
  • Responsive Outstanding
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (17)

Meet the Team (1)

Karen

Karen Champion

Job Title: General Manager Joined: 2021

Hi, my name is Karen, and I am the General Manager here at The Hawthorns.


I began my career in the insurance and power generation industries and followed my heart into nursing and becoming a Registered Nurse. My nursing journey has allowed me to work within both hospital and complex care services before moving into management and becoming a Chartered Manager. I joined Barchester Healthcare in 2021 as Operations Manager for the Hospitals and Complex Care Division.


My passion is empowering others, whether that be empowering residents and families to become involved in planning and decisions around their care and support needs or empowering staff to lead their self-development and meet their career goals.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Barchester Hawthorns Care Home to verify any information. View our terms and conditions. Barchester Hawthorns Care Home has an Enhanced Service - more info.