Barchester Hawthorns Care Home

O'Neill Drive, North Blunts, Peterlee SR8 5UP
Review Us
9.4 59 Reviews
  • Barchester Hawthorns Care Home, Peterlee
The Hawthorns makes the most of pleasant grounds and a versatile interior to provide top quality nursing and residential care, with professionals available round-the-clock and also skilled in care and support for physical disabilities and dementia.

A committed team work hard to ensure that all provision is tailored to the individual, while allowing them to make the most of a relaxed and homely atmosphere.

All staff are carefully chosen and well-qualified to achieve the best standards, with the company philosophy focusing on an attentive service that also supports an active lifestyle. Personal interests are encouraged and there is much to enjoy within the life of the home.

The aim is to meet all residents’ needs over the long-term, living up to a reputation for quality that Barchester homes have earned.
Show Barchester Hawthorns Care Home on the Map

Care Provided by Barchester Hawthorns Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Nursing Care
  • Dementia Nursing Care
  • For a maximum of 108 Service Users

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room

Funding & Fees What's typically included?

This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment, which is required to fully understand the level of care and support required by each individual and to ensure that the care needs of the individual can be met by the Home.

Contact Barchester Hawthorns Care Home to confirm what exactly is included and get an estimate tailored to your care needs:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Barchester Hawthorns Care Home to confirm what exactly is included and get an estimate tailored to your care needs:

Good to Know

Person in Charge

  • Karen Champion (General Manager)

Local Authority / Social Services

Admission Information

  • Ages 18+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (104)
  • Couples/Companion Rooms (2)

Barchester Hawthorns Care Home Reviews (59)

9.4

Barchester Hawthorns Care Home has a Review Score of 9.4 (9.447) out of 10, based on 21 reviews in the last 2 years.
Over all time Barchester Hawthorns Care Home has 59 reviews.

Overall Experience
  • 47
  • 10
  • 0
  • 0
  • 2
Date Published
  • 59
  • 5
  • 7
  • 21
  • 38
Reviewer Connection to Barchester Hawthorns Care Home
  • 12
  • 8
  • 6
  • 6
  • 5
  • 3
  • 3
  • 3
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 59, showing 21-40
Review from Annmarie Y (Daughter of Resident) published on 4 March 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mam was well looked after. She was there for two years and four months in Seaham House wing. It was hard for myself and my family to see her with dementia and seeing her slip away each day. All the carers, pink ladies and everyone else at Barchester Hawthorns Care Home loved my mam and also made
my everyday visits with my mam not as bad. My mam passed away on 06/10/2023.
Thank you to everyone.
Reply from Karen Champion, Operations Manager at Barchester Hawthorns Care Home
Thank you so much for taking the time to complete this review. We are pleased that you are happy with the care we provided, it was a privilege to look after her. I will share your lovely review with…read more
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Janet G (Sister-in-law of Resident) published on 7 July 2023 Submitted via Website • Report
Overall Experience 4.0 out of 5
Without exception, staff at Seaham House Barchester EMI unit supported and cared for my brother-in-law to the best of their ability and, although there were times when I raised minor concerns regarding his wellbeing these concerns were dealt with in the moment and resolved immediately with the utmost
care and attention.
Coming from a quiet background and having never been apart from his wife we had great concerns that my brother-in-law would not settle in but caring staff took the time to get to know him, his likes and dislikes and he soon became one of their family.
For the short period of time he was there it was evident that staff were devoted to their roles but sadly my brother-in-law passed away suddenly very recently without his family around him but it was comforting to learn that he was not alone.
We have to remember that every day has its ups and downs but these staff deserve the credit for the amazing job they do, caring for not just one but all of their residents.
Reply from Nicola Diamond, GM at Barchester Hawthorns Care Home
Thank you for your kind words at this difficult time for you all as a family.
General Manager.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from G R (Son of Resident) published on 27 September 2022 Submitted via Website • Report
Overall Experience 1.0 out of 5
Do not put your loved ones in this home, absolutely no care is taken at all. In my opinion, the staff are clueless, the manager is a disgrace. They neglected my mother over months of mistreatment. If you care about your loved ones do not use it.
Reply from Feedback Team, The Feedback Team at Barchester Hawthorns Care Home
Thank you for taking the time to write a review and we are sorry to read that Hawthorns Care Home did not meet your expectations. We do understand that whilst your mother was a resident you raised…read more
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Gillian W (Daughter of Resident) published on 14 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Beautiful, clean building. Staff are excellent. Their care and compassion are 100%; they are dedicated to the residents. They help family members in every way possible.
Reply from Denise Findley, Manager at Barchester Hawthorns Care Home
I will ensure the team hear your great comments; thank you.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from L K (Mother of Resident) published on 10 June 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My son has not been a resident in Hawthorns Care Home for very long, but we know we have made the right decision for him. We are very impressed with the care and attention he is receiving from all staff - it has a very welcoming and homely appeal. We, as a family, feel the staff really ‘care’ and it
is not just a job.
Thank you - you are all a credit to the caring profession.
Reply from Denise Findley, Manager at Barchester Hawthorns Care Home
Thank you very much for your review. I will pass on your compliments to the team.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from P B (Resident) published on 11 May 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
I recently had a short term placement here after taking poorly. I was very nervous coming into a care setting, but immediately I felt at ease. All staff were friendly. Nothing was too much trouble. I would recommend this home to my family and friends. Thank you so much, Hawthorns.
Reply from Denise Findley, Manager at Barchester Hawthorns Care Home
Thank you very much for your lovely review, it has been a pleasure to have you stay with us and we all wish you well in the future.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Louise N (Stepdaughter of Resident) published on 3 May 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The home has excellent facilities, it's not clinical and depressing in terms of ambience. The home has a hotel atmosphere and it's very cosy. The staff seem to be very efficient and engaging with both residents and visitors.
The garden is fantastic too.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from S C (Brother of Resident) published on 25 April 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My connection with Hawthorn Care Home began in November 2021. Right from the start, I became impressed with the home and its staff. We as a family are made to feel a part of the home and I have nothing but praise for them. I come from a care background and I feel certain that other organisations have
a lot to learn from the Barchester organisation.
Reply from Denise Findley, Manager at Barchester Hawthorns Care Home
Thank you so much for your lovely review, I will pass on your kind comments to the team.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Barbara L (Daughter of Resident) published on 29 June 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mam has been at Barchester nursing home for the last 11-years. She has always got a smile on her face and she also likes a tipple now and again. She also likes to be involved with activities and gardening.
Reply from Denise Findley, Manager at Barchester Hawthorns Care Home
Many thanks for your lovely review; I will pass on your comments to the team.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Jo P (Mother of Resident) published on 14 April 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My daughter is a resident on the neuro-rehab unit.
Barchester The Hawthorns and it’s amazing team have given her the confidence to not feel held back by disability. She is now excited for the future, the trust she places in the team drives her to achieve her full potential.
I believe that my daughter's
sunny and positive outlook at present coupled with achieving goals towards a more independent future is all down to the amazing caring staff. My daughter has only good things to say about the team at Hawthorns from the wonderful manager, the therapy team, the activities team, the care team, the very patient catering team and all other support staff.
My daughter has particularly benefited from the care of the outstanding nursing team. Prior to coming to Hawthorns, she had a lot of unmanaged health needs, these are now all expertly overseen and care planned for the unit manager and her team of nurses.
I am so thankful to everyone at this wonderful caring place.
Reply from Denise Findley, Manager at Barchester Hawthorns Care Home
Thank you so much for your wonderful review. I have passed your kind words onto the team.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Carol B (Niece of Resident) published on 15 March 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My aunt stayed here for 10 days respite while I had a breakaway. The main reason I chose Hawthorns was that I know someone whose mam was a resident and now she works at the home. That speaks volumes to me. I follow the Facebook page and love all the activities they involve all the residents in. Five
stars from me.
Reply from Denise Findley, Manager at Barchester Hawthorns Care Home
Thank you so much for your wonderful review, I am pleased to hear you follow our Facebook page and enjoy seeing what our residents are getting up to!
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Janet H (Niece of Resident) published on 15 March 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My aunt was a resident and after trying another home which was not successful came here and it is like having your own family looking after you. A very happy and social place to live. Very accommodating to family and friends visiting and even giving care and attention to them. Yes, the place to be when
you need care for yourself or your loved ones.
Reply from Denise Findley, Manager at Barchester Hawthorns Care Home
Thank you so much for your lovely review, I will ensure the team hear your kind comments.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Michael C (Son of Resident) published on 8 February 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Due to careful consideration in choosing a care home for our mother, we have found the staff at The Hawthorns Care Centre to give excellent care to our loved one.
The home is very comfortable and clean. Residents and family can choose to eat in the restaurant which is set out with table cloths, flowers
and waitress service; very professional. The reception and lounge area are nice quiet places to take our mother for a change of scenery. The staff who care for our mother are very helpful and patient; the management are likewise very understanding of our mother and our needs, they have kept us up to date with many phone and Skype calls, especially in these difficult times we are all going through, which is a great comfort to us. I am especially grateful as to the lengths they have gone to to keep Covid at bay as much as possible in the home, which is all credit to the management and staff. Keep up the good work.
Reply from Denise Findley, Manager at Barchester Hawthorns Care Home
Thank you so much for your lovely review, I will ensure the team hear your kind comments.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from John N (Husband of Resident) published on 28 January 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
It broke my heart after 56 years of marriage to be parted from my wife but it’s been such a comfort to see the care she is getting. The staff are so professional and nothing is too much trouble and allow me to Facetime her every day. They keep the residents occupied with regular activities and the meals
are of such a standard you could believe you are in a top hotel. My overall opinion of the staff is that they care for my wife as they would care for their own mother.
Reply from Denise Findley, Manager at Barchester Hawthorns Care Home
Thank you so much for your wonderful review, it means a lot to the team to receive such kind comments.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Laura T (Niece of Resident) published on 27 January 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My aunty came in here. I can honestly say it was the best care home I have ever been to. She was happy and enjoyed the time she spent here the activities where amazing and the care was fabulous. I could not have wished for her to be anywhere else. I am very very grateful.
Reply from Denise Findley, Manager at Barchester Hawthorns Care Home
Thank you so much for your lovely review, I will ensure your comments are passed onto the team.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Jane A (Daughter of Resident) published on 22 January 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Absolutely fantastic care home always doing loads of activities with the residents. Really good at helping my dad keep in touch with my mam during COVID by FaceTime. Staff always seem so friendly and anything you ask they try their best to help with.
Reply from Denise Findley, Manager at Barchester Hawthorns Care Home
Thank you so much for your wonderful review, I will pass your kind comments onto the team.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Leanne W (Granddaughter of Resident) published on 13 January 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
I cannot thank The Hawthorns Care Centre enough for the compassion they showed a member of my family. They were diligent in all aspects of their work, including the respect they showed my family member, the cleanliness of the home was impeccable and all staff were approachable. The meals were of a fantastic
variety, and the activities they did were extremely well thought of including nostalgic.
I know they looked after my family member as if they were one of their own, and I slept easier at night knowing how well they were looked after.
Reply from Denise Findley, Manager at Barchester Hawthorns Care Home
Thank you so much for your wonderful review, I will ensure your kind comments are passed onto the team.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Nicky R (Grandson of Resident) published on 12 January 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Cannot thank the staff enough, they go above and beyond to help, one member of staff in particular has gone out of her way to be able to make the pandemic and COVID slightly more manageable. In these uncertain times it’s hard not been able to see family but knowing they are in a safe place with great
staff and well looked after puts us at ease.
Cannot thank the staff enough.
Reply from Denise Findley, Manager at Barchester Hawthorns Care Home
Thank you so much for your wonderful review, following your comments we have awarded the staff member the Employee of the Month.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Diane E (Granddaughter of Resident) published on 12 January 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Amazing place. My nan was so well treated, staff are absolutely fantastic! Would highly recommend to anyone who needs to use a care home! 100% outstanding! Facilities are amazing and so clean. My expectations were more than met.
Reply from Denise Findley, Manager at Barchester Hawthorns Care Home
Thank you so very much for your kind, lovely review.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Geoff S (Relative of Resident) published on 11 January 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Great staff who take time with each resident in the home. My relative was extremely happy and comfortable during her stay and always spoke highly of the staff and the care she received. I know she felt reassured that she was receiving the best care she could.
Reply from Denise Findley, Manager at Barchester Hawthorns Care Home
Thank you for your review, if you think of anything we can do to improve our score please let us know.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 9.4 (9.447)

Overview of Review Score

The Review Score of 9.4 (9.447) out of 10 for Barchester Hawthorns Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.5 out of 5 from 21 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.9 out of 5 from 20 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.521 for Barchester Hawthorns Care Home is calculated as follows: ( (154 Excellents x 5) + (60 Goods x 4) + (17 Satisfactorys x 3) + (1 Poors x 2) + (4 Very Poors x 1) ) ÷ 236 Ratings = 4.521
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.926 Points relating to the number of positive Reviews for Barchester Hawthorns Care Home is based on 20 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 108 registered maximum number of service users is 21.6. 20 Positive Reviews ÷ 21.6 = 0.926
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 2 Feb 2023

Overall Outstanding

  • Caring Outstanding
  • Effective Good
  • Responsive Outstanding
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

Loading

Loading Loading

Loading

Loading

Awards / Recognitions (17)

Meet the Team (1)

Karen

Karen Champion

Job Title: General Manager Joined: 2021

Hi, my name is Karen, and I am the General Manager here at The Hawthorns.


I began my career in the insurance and power generation industries and followed my heart into nursing and becoming a Registered Nurse. My nursing journey has allowed me to work within both hospital and complex care services before moving into management and becoming a Chartered Manager. I joined Barchester Healthcare in 2021 as Operations Manager for the Hospitals and Complex Care Division.


My passion is empowering others, whether that be empowering residents and families to become involved in planning and decisions around their care and support needs or empowering staff to lead their self-development and meet their career goals.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Barchester Hawthorns Care Home to verify any information. View our terms and conditions. Barchester Hawthorns Care Home has an Enhanced Service - more info.