Barchester Hawthorns Care Home

O'Neill Drive, North Blunts, Peterlee SR8 5UP
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9.5 61 Reviews
  • Barchester Hawthorns Care Home, Peterlee
The Hawthorns makes the most of pleasant grounds and a versatile interior to provide top quality nursing and residential care, with professionals available round-the-clock and also skilled in care and support for physical disabilities and dementia.

A committed team work hard to ensure that all provision is tailored to the individual, while allowing them to make the most of a relaxed and homely atmosphere.

All staff are carefully chosen and well-qualified to achieve the best standards, with the company philosophy focusing on an attentive service that also supports an active lifestyle. Personal interests are encouraged and there is much to enjoy within the life of the home.

The aim is to meet all residents’ needs over the long-term, living up to a reputation for quality that Barchester homes have earned.

Care Provided by Barchester Hawthorns Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Nursing Care
  • Dementia Nursing Care
  • For a maximum of 108 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment, which is required to fully understand the level of care and support required by each individual and to ensure that the care needs of the individual can be met by the Home.

Contact Barchester Hawthorns Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Barchester Hawthorns Care Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Nichola Williams (General Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 18+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (104)
  • Couples/Companion Rooms (2)

Barchester Hawthorns Care Home Reviews (61)

9.5

Barchester Hawthorns Care Home has a Review Score of 9.5 (9.494) out of 10, based on 22 reviews in the last 2 years.
Over all time Barchester Hawthorns Care Home has 61 reviews.

Overall Experience
  • 48
  • 11
  • 0
  • 0
  • 2
Date Published
  • 61
  • 3
  • 7
  • 22
  • 39
Reviewer Connection to Barchester Hawthorns Care Home
  • 13
  • 8
  • 7
  • 6
  • 5
  • 3
  • 3
  • 3
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 61, showing 61-61
Review from Christine G (Friend of Resident) published on 17 February 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Every visit I always feel welcome - staff are very friendly and helpful. The home itself is really lovely and comfortable, have never stayed for a meal so can't comment on food.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 9.5 (9.494)

Overview of Review Score

The Review Score of 9.5 (9.494) out of 10 for Barchester Hawthorns Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.5 out of 5 from 22 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.522 for Barchester Hawthorns Care Home is calculated as follows: ( (158 Excellents x 5) + (66 Goods x 4) + (16 Satisfactorys x 3) + (1 Poors x 2) + (4 Very Poors x 1) ) ÷ 245 Ratings = 4.522
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.972 Points relating to the number of positive Reviews for Barchester Hawthorns Care Home is based on 21 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 108 registered maximum number of service users is 21.6. 21 Positive Reviews ÷ 21.6 = 0.972
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 2 Feb 2023

Overall Outstanding

  • Caring Outstanding
  • Effective Good
  • Responsive Outstanding
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (18)

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Meet the Team (12)

Nichola

Nichola Williams

Job Title: General Manager

Welcome to our team page! My name is Nichola, and I am the General Manager at Hawthorns.


I am also a registered mental health nurse, qualifying in 2007 from the University of Teesside. I have extensive management experience in the care sector, and I am passionate about the people who use our service, ensuring they receive high-quality care and achieve their goals whilst living their best lives. I joined Barchester in 2025, and I am delighted to be leading the team here at Hawthorns.


I look forward to welcoming you into our home to meet the team and me!

Jon

Jon Turner-Voyzey

Job Title: Deputy Manager

My name is Jon, and I am one of the deputy managers at Hawthorns.


I joined Barchester in 2025, and I have just under twenty years of post-registration nursing experience, most of which has been as an intensive care nurse; however, in more recent years, I have taken a shine to health and social care.


I am passionate about excellence within the care home setting, and I enjoy supporting the staff, looking out for their well-being so that they can support our residents to live their best lives.

Deborah

Deborah Flower

Job Title: Deputy Manager

My name is Deb, I am a registered general nurse, and I have been qualified for 37 years, working predominantly in rehabilitation services.


I joined Barchester in September 2001. I enjoy the challenges the service brings and supporting the residents on their journey to gaining independence.

Lisa

Lisa Barrass

Job Title: Administrator

Hi, my name is Lisa, I am the Home Administrator at Hawthorns Care Centre.


I joined Hawthorns in 2015 as an Admin Assistant and progressed to Home Administrator in 2023. I am passionate about my role and happy to assist with any queries or questions you may have.

Dav

Dav Lloyd

Job Title: Head Chef

Hi, I’m Dav. I’ve been a chef for over 26 years now and have worked in every type of venue you can imagine.


I’m a simple kind of chef; I love fresh ingredients, especially fresh herbs. I’m working on getting a fresh herb garden right outside of my kitchen window.

John

John Butterfield

Job Title: Head of Maintenance

I started work for Barchester in October 2025. I have a disabled son with a rare life-limiting chromosome abnormality called Emanuel Syndrome, which has given me the passion to work in the Care environment


My previous employment was at Barclays Bank, working in various leadership & manager roles over the last 20 years. I served in the Royal Engineers for 10 years, which gave me great knowledge for the role I am in today

Nijay

Nijay Cheeran Jacob

Job Title: Senior Physiotherapist

My name is Nijay Cheeran Jacob, and I have been part of Hawthorns since 2019.


I qualified as a physiotherapist in 2010 and have since gained extensive experience working across a range of neurological rehabilitation settings, developing a strong foundation in patient-centred care and recovery-focused therapy.

Briony

Briony Brownless

Job Title: HCPC Registered Clinical Psychologist

My name is Briony, and I have been a registered Clinical Psychologist since 2024.


My role at the Hawthorns is to offer assessment and consultation regarding the psychological needs of people in our care. I also offer 1:1 psychological therapy to support individuals in adjusting to life-changing injuries. I am passionate about working systematically with teams to help practitioners feel enabled to offer the best care to individuals by understanding their psychological needs.

Laura

Laura Laidler-Jones

Job Title: Head of Activities

Hi, my name is Laura, and I am the head of activities here at Hawthorns.


I joined Barchester in November 2023; however, I have a wealth of experience in the care sector, initially starting in 2010. My time at Hawthorns is spent ensuring our residents' lives are enriched by planning activities around their personal needs. I love to see everyone taking part and getting involved in activities, and the enjoyment that they bring to them.

Jade

Jade Mould

Job Title: Occupational Therapist

My name is Jade, and I am the Occupational Therapist for Hawthorns. I am based within the rehabilitation unit and complex care services, where I have been working for just over two years.


Before this, I worked on a PICU ward supporting both male and female patients, where I developed a strong interest in the mental health field.


I am passionate about my role as an OT and take great pride in supporting individuals in our care. It is incredibly rewarding to see the progress people make and to help them regain independence and confidence in their daily lives.

Ehizogie

Ehizogie Nwanarizi-Chuks

Job Title: Registered Nurse

Hi, my name is Ehizogie. I qualified as a registered nurse in 2014.


I have experience supporting individuals with complex health needs. I am committed to delivering high-quality, person-centred care that promotes dignity, independence and overall well-being for the residents.

Kate

Kate Pedelty

Job Title: Care Assistant

Hi, my name is Kate, and I am a care assistant. I have worked in care since 2019, joining Barchester in November 2023.


I am passionate about my role and love working with the residents and making a difference to their lives.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Barchester Hawthorns Care Home to verify any information. View our terms and conditions. Barchester Hawthorns Care Home has an Enhanced Service - more info.