Submit a Review for Hollie Hill Care Home
Durham Road, Stanley, DH9 6QZ
View full details of Hollie Hill Care HomeLatest Reviews for Hollie Hill Care Home
28 April 2026
Happy with care & support. Visitors always made welcome (cup of tea when needed). Could do with new cups, cutlery, wheelchair etc chairs - visitors. More choices for patients unable to eat food (processed only). Maintenance man excellent for any problems. Would recommend to family & friends.
27 April 2026
In the short time I have been here, I have found staff and management excellent. I have experienced being cared for as an individual, all my needs cared for. Would certainly recommend this care home.
27 April 2026
I came into Hollie Hill Care Home not knowing what to expect. What I have experienced is complete careing. The staff go out of there way to help and care for my needs and medication, personal hygiene in myself and environment. Management employees are excellent, communicating explaining and advising
and being friendly and helping out where needed.
27 April 2026
This care home I would recommend as being the best care home in Stanley. All the staff are excellent on the clinical section, both day and night staff. There should be more chairs in each room for visitors/family members. When patients are being treated and the doors are closed, chairs in hall way
would be helpful. Meals could be hotter when served. A swimming pool would be nice or the use of one to assist in exercise movement. It would be nice if management would introduce themselves to patients individually.
18 March 2026
My only complaint is that the broadband service is not good; otherwise, the staff from up are excellent, and everyone up to the management treats everyone with respect.
27 August 2025
My husband has had respite several times in Hollie Hill, and I have no complaints at all. He is now permanent. The staff from management (who are very approachable) to the housekeepers are very kind and caring to the residents and their relatives. I would recommend this home to anyone.
21 August 2025
Staff are all very kind and caring. My dad has not been in long, but I can tell straight away that the staff will look after him and treat him with care and dignity.
They spoke so lovely to my dad, I was close to tears.
The room is lovely with a beautiful view of the garden. There is also a
kitchen for family members to use. This was an excellent idea.
14 April 2025
We found everyone very helpful and understanding, my husband could be a bit bad tempered at times, but they took everything in their stride and tried to have a conversation with him. I am most grateful for their kindness.
13 June 2024
The manageresses of the section I was in were very good, helpful, they sorted any issues I had quickly and efficiently.
The care assistants were excellent and very friendly and helpful, couldn't do enough for me. They were always available when needed both the dayshift and evening staff were very
good.
I wasn't given any choice of food that I could have, with being on a special diet. More choices should be available.
06 June 2024
The staff in charge of medication were meticulous in their timing and administration.
Compassion and care are on display from the care staff towards residents.
Food of high quality and nutritious. Breakfast choice of juice, cereal and cooked food. Bacon sandwiches are favoured by residents.
30 May 2024
It's like a home from home. Staff all like family. Dad is very happy and loved. Couldn't ask for more.
09 May 2024
My husband is a very recent patient at Hollie Hill, and so far, it has been a relatively good experience thanks to the wonderful staff.
01 May 2024
Lovely friednly home. Staff always happy to help and go out of their way. Also lovely and clean and bright.
13 March 2024
The treatment I had from all staff was exemplary.
They were efficient, caring, helpful and encouraging.
Home was beautifully kept and a pleasure to be in.
Although I was in pain, they made the whole journey for me bearable - for which I thank them sincerely.
07 March 2024
We are all grateful for the care that our aunty receives in her time at the home.
18 January 2024
Over the last 9 months the service user feels that the staff and carers are all very nice and caring, nothing is a trouble to them.
All needs fully met. They go out of their way to be kind, lovely room and large ensuite. Good laundry.
We have had no issues with the service user's care.
Too many
agency staff used. Very busy unit. Management change so awaiting further improvements to staffing and changes for the better in the coming future.
18 January 2024
Mum was admitted to Hollie Hill for respite care after breaking her arm and injuring her leg. We have found the care she is being given is very good, all staff on the unit have been very helpful, very friendly and very caring. We are very happy with the care mum is receiving.
18 January 2024
Thank you for the care of my mother. Much appreciated.
11 January 2024
Would like to thank all the staff who looked after our sister for all the care and consideration given she was made to feel at home. We would highly recommend this care home couldn't fault them all one bit.
We would like to wish you all a healthy and safe new year. Thank you all from all of her
family.
09 November 2023
My mam entered Hollie Hill Care Home in September with a broken leg.
The care she received was first class.
The staff were wonderful.
When I left her after visiting time I was confident that she was getting the best possible care.
I wouldn't hesitate to recommend Hollie Hill.
Thanks again.
Latest Reviews for Hollie Hill Care Home
28 April 2026
Happy with care & support. Visitors always made welcome (cup of tea when needed). Could do with new cups, cutlery, wheelchair etc chairs - visitors. More choices for patients unable to eat food (processed only). Maintenance man excellent for any problems. Would recommend to family & friends.
27 April 2026
In the short time I have been here, I have found staff and management excellent. I have experienced being cared for as an individual, all my needs cared for. Would certainly recommend this care home.
27 April 2026
I came into Hollie Hill Care Home not knowing what to expect. What I have experienced is complete careing. The staff go out of there way to help and care for my needs and medication, personal hygiene in myself and environment. Management employees are excellent, communicating explaining and advising
and being friendly and helping out where needed.
27 April 2026
This care home I would recommend as being the best care home in Stanley. All the staff are excellent on the clinical section, both day and night staff. There should be more chairs in each room for visitors/family members. When patients are being treated and the doors are closed, chairs in hall way
would be helpful. Meals could be hotter when served. A swimming pool would be nice or the use of one to assist in exercise movement. It would be nice if management would introduce themselves to patients individually.
18 March 2026
My only complaint is that the broadband service is not good; otherwise, the staff from up are excellent, and everyone up to the management treats everyone with respect.
27 August 2025
My husband has had respite several times in Hollie Hill, and I have no complaints at all. He is now permanent. The staff from management (who are very approachable) to the housekeepers are very kind and caring to the residents and their relatives. I would recommend this home to anyone.
21 August 2025
Staff are all very kind and caring. My dad has not been in long, but I can tell straight away that the staff will look after him and treat him with care and dignity.
They spoke so lovely to my dad, I was close to tears.
The room is lovely with a beautiful view of the garden. There is also a
kitchen for family members to use. This was an excellent idea.
14 April 2025
We found everyone very helpful and understanding, my husband could be a bit bad tempered at times, but they took everything in their stride and tried to have a conversation with him. I am most grateful for their kindness.
13 June 2024
The manageresses of the section I was in were very good, helpful, they sorted any issues I had quickly and efficiently.
The care assistants were excellent and very friendly and helpful, couldn't do enough for me. They were always available when needed both the dayshift and evening staff were very
good.
I wasn't given any choice of food that I could have, with being on a special diet. More choices should be available.
06 June 2024
The staff in charge of medication were meticulous in their timing and administration.
Compassion and care are on display from the care staff towards residents.
Food of high quality and nutritious. Breakfast choice of juice, cereal and cooked food. Bacon sandwiches are favoured by residents.
30 May 2024
It's like a home from home. Staff all like family. Dad is very happy and loved. Couldn't ask for more.
09 May 2024
My husband is a very recent patient at Hollie Hill, and so far, it has been a relatively good experience thanks to the wonderful staff.
01 May 2024
Lovely friednly home. Staff always happy to help and go out of their way. Also lovely and clean and bright.
13 March 2024
The treatment I had from all staff was exemplary.
They were efficient, caring, helpful and encouraging.
Home was beautifully kept and a pleasure to be in.
Although I was in pain, they made the whole journey for me bearable - for which I thank them sincerely.
07 March 2024
We are all grateful for the care that our aunty receives in her time at the home.
18 January 2024
Over the last 9 months the service user feels that the staff and carers are all very nice and caring, nothing is a trouble to them.
All needs fully met. They go out of their way to be kind, lovely room and large ensuite. Good laundry.
We have had no issues with the service user's care.
Too many
agency staff used. Very busy unit. Management change so awaiting further improvements to staffing and changes for the better in the coming future.
18 January 2024
Mum was admitted to Hollie Hill for respite care after breaking her arm and injuring her leg. We have found the care she is being given is very good, all staff on the unit have been very helpful, very friendly and very caring. We are very happy with the care mum is receiving.
18 January 2024
Thank you for the care of my mother. Much appreciated.
11 January 2024
Would like to thank all the staff who looked after our sister for all the care and consideration given she was made to feel at home. We would highly recommend this care home couldn't fault them all one bit.
We would like to wish you all a healthy and safe new year. Thank you all from all of her
family.
09 November 2023
My mam entered Hollie Hill Care Home in September with a broken leg.
The care she received was first class.
The staff were wonderful.
When I left her after visiting time I was confident that she was getting the best possible care.
I wouldn't hesitate to recommend Hollie Hill.
Thanks again.