Submit a Review for Hollie Hill Care Home
Durham Road, Stanley, DH9 6QZ
View full details of Hollie Hill Care HomeLatest Reviews for Hollie Hill Care Home
15 June 2026
My friend was transferred for nursing care from a previous care home that couldn't cater for his health needs. His health has improved to such an extent in the hands of the excellent nursing staff at Hollie Hill, that he feels confident to return home now. What he does not realise, however, is
that he'll no longer get a cooked breakfast and 3-course lunch if he were to go home, even with home carers! Hollie Hill staff are friendly and caring. I find it quite relaxing when I go to visit and am able to make us both a cuppa in the little kitchen there. Many thanks Hollie Hill for doing an excellent job!
11 June 2026
Mam was given a place at Hollie Hill after a worrying hospital stay, and it couldn't have worked out better. Not only did she get good care, she thrived there.
Another review mentioned the food, and from what we saw it was good, but also frequent, to the point where Mam gained all the weight lost
in hospital and more!
She found a new community, with the staff being caring, supportive and encouraging, and an activity programme with plenty to do if people choose. Bingo, arts/crafts, Owl sanctuary visits, cocktails/pool party in the garden are just some of the things Mam took part in, and residents had trips out to the coast etc.
As a very sociable lady, Mam had a wonderful time at Hollie Hill; we couldn't have hoped for better.
10 June 2026
Mum has been a resident on the nursing wing for a couple of months now. The care and respect shown to her by all staff is brilliant. Any suggestions made by myself and other family members are considered and tried and it feels that nothing is too much trouble.
Although mum is not very outgoing,
the staff all try to get her involved in any activities which are going on, rather than letting her stagnate in her room, again much appreciated by the rest of the family as we can not be with her all the time.
Mum has been particularly impressed with the speed and efficiency of the laundry service. This may not resonate with many, but mum has always been smartly dressed and having clean pressed clothes is important to her.
20 May 2026
My mam has lived in Holly Hill for just over a year. She's very happy and content. She admits she eats far too much because the food is delicious, she is very happy with all the staff, and often goes out for trips. Her room is small, but all her own pictures are on the walls, and she feels at home.
This makes me feel very happy knowing she is loved and looked after.
15 May 2026
As a physiotherapist working for 30 years with the NHS, I have seen the consequences of prolonged bed rest involving the elderly. Skin breakdown—especially over pressure areas, and low mood are common. With these issues in mind, I want to congratulate Michelle and her fabulous team for their
exemplary care. After 3 months of continuous bed rest, my mother-in-law is in excellent spirits due to the kindness and interaction of staff. Furthermore, her skin is in perfect condition due to first class care. Big thanks to the cleaners, too. You are all outstanding! Thank you
13 May 2026
Everyone at the care home cares so much about the residents, looking after them very well. My mam really enjoys being a resident at Hollie Hill, and I am happy as I have no worries over her care. The activities provided have really improved over the last few months with a new coordinator in charge.
I feel it is very important that the residents need/get stimulation.
13 May 2026
I feel very happy when I was given the chance to rehabilitate in the home where my brother lives, but once I got here, I was even happier. We are both well cared for, and I am improving daily with support from staff.
04 May 2026
Compared to other homes we viewed, Hollie Hill is head and shoulders above the others we were offered. Staff are attentive and caring. The room is clean and well maintained, food is well cooked and presented. So far, we are very satisfied with mother's care.
28 April 2026
Happy with care & support. Visitors always made welcome (cup of tea when needed). Could do with new cups, cutlery, wheelchair etc chairs - visitors. More choices for patients unable to eat food (processed only). Maintenance man excellent for any problems. Would recommend to family & friends.
27 April 2026
In the short time I have been here, I have found staff and management excellent. I have experienced being cared for as an individual, all my needs cared for. Would certainly recommend this care home.
27 April 2026
I came into Hollie Hill Care Home not knowing what to expect. What I have experienced is complete careing. The staff go out of there way to help and care for my needs and medication, personal hygiene in myself and environment. Management employees are excellent, communicating explaining and advising
and being friendly and helping out where needed.
27 April 2026
This care home I would recommend as being the best care home in Stanley. All the staff are excellent on the clinical section, both day and night staff. There should be more chairs in each room for visitors/family members. When patients are being treated and the doors are closed, chairs in hall way
would be helpful. Meals could be hotter when served. A swimming pool would be nice or the use of one to assist in exercise movement. It would be nice if management would introduce themselves to patients individually.
18 March 2026
My only complaint is that the broadband service is not good; otherwise, the staff from up are excellent, and everyone up to the management treats everyone with respect.
27 August 2025
My husband has had respite several times in Hollie Hill, and I have no complaints at all. He is now permanent. The staff from management (who are very approachable) to the housekeepers are very kind and caring to the residents and their relatives. I would recommend this home to anyone.
21 August 2025
Staff are all very kind and caring. My dad has not been in long, but I can tell straight away that the staff will look after him and treat him with care and dignity.
They spoke so lovely to my dad, I was close to tears.
The room is lovely with a beautiful view of the garden. There is also a
kitchen for family members to use. This was an excellent idea.
14 April 2025
We found everyone very helpful and understanding, my husband could be a bit bad tempered at times, but they took everything in their stride and tried to have a conversation with him. I am most grateful for their kindness.
13 June 2024
The manageresses of the section I was in were very good, helpful, they sorted any issues I had quickly and efficiently.
The care assistants were excellent and very friendly and helpful, couldn't do enough for me. They were always available when needed both the dayshift and evening staff were very
good.
I wasn't given any choice of food that I could have, with being on a special diet. More choices should be available.
06 June 2024
The staff in charge of medication were meticulous in their timing and administration.
Compassion and care are on display from the care staff towards residents.
Food of high quality and nutritious. Breakfast choice of juice, cereal and cooked food. Bacon sandwiches are favoured by residents.
30 May 2024
It's like a home from home. Staff all like family. Dad is very happy and loved. Couldn't ask for more.
09 May 2024
My husband is a very recent patient at Hollie Hill, and so far, it has been a relatively good experience thanks to the wonderful staff.
Latest Reviews for Hollie Hill Care Home
15 June 2026
My friend was transferred for nursing care from a previous care home that couldn't cater for his health needs. His health has improved to such an extent in the hands of the excellent nursing staff at Hollie Hill, that he feels confident to return home now. What he does not realise, however, is
that he'll no longer get a cooked breakfast and 3-course lunch if he were to go home, even with home carers! Hollie Hill staff are friendly and caring. I find it quite relaxing when I go to visit and am able to make us both a cuppa in the little kitchen there. Many thanks Hollie Hill for doing an excellent job!
11 June 2026
Mam was given a place at Hollie Hill after a worrying hospital stay, and it couldn't have worked out better. Not only did she get good care, she thrived there.
Another review mentioned the food, and from what we saw it was good, but also frequent, to the point where Mam gained all the weight lost
in hospital and more!
She found a new community, with the staff being caring, supportive and encouraging, and an activity programme with plenty to do if people choose. Bingo, arts/crafts, Owl sanctuary visits, cocktails/pool party in the garden are just some of the things Mam took part in, and residents had trips out to the coast etc.
As a very sociable lady, Mam had a wonderful time at Hollie Hill; we couldn't have hoped for better.
10 June 2026
Mum has been a resident on the nursing wing for a couple of months now. The care and respect shown to her by all staff is brilliant. Any suggestions made by myself and other family members are considered and tried and it feels that nothing is too much trouble.
Although mum is not very outgoing,
the staff all try to get her involved in any activities which are going on, rather than letting her stagnate in her room, again much appreciated by the rest of the family as we can not be with her all the time.
Mum has been particularly impressed with the speed and efficiency of the laundry service. This may not resonate with many, but mum has always been smartly dressed and having clean pressed clothes is important to her.
20 May 2026
My mam has lived in Holly Hill for just over a year. She's very happy and content. She admits she eats far too much because the food is delicious, she is very happy with all the staff, and often goes out for trips. Her room is small, but all her own pictures are on the walls, and she feels at home.
This makes me feel very happy knowing she is loved and looked after.
15 May 2026
As a physiotherapist working for 30 years with the NHS, I have seen the consequences of prolonged bed rest involving the elderly. Skin breakdown—especially over pressure areas, and low mood are common. With these issues in mind, I want to congratulate Michelle and her fabulous team for their
exemplary care. After 3 months of continuous bed rest, my mother-in-law is in excellent spirits due to the kindness and interaction of staff. Furthermore, her skin is in perfect condition due to first class care. Big thanks to the cleaners, too. You are all outstanding! Thank you
13 May 2026
Everyone at the care home cares so much about the residents, looking after them very well. My mam really enjoys being a resident at Hollie Hill, and I am happy as I have no worries over her care. The activities provided have really improved over the last few months with a new coordinator in charge.
I feel it is very important that the residents need/get stimulation.
13 May 2026
I feel very happy when I was given the chance to rehabilitate in the home where my brother lives, but once I got here, I was even happier. We are both well cared for, and I am improving daily with support from staff.
04 May 2026
Compared to other homes we viewed, Hollie Hill is head and shoulders above the others we were offered. Staff are attentive and caring. The room is clean and well maintained, food is well cooked and presented. So far, we are very satisfied with mother's care.
28 April 2026
Happy with care & support. Visitors always made welcome (cup of tea when needed). Could do with new cups, cutlery, wheelchair etc chairs - visitors. More choices for patients unable to eat food (processed only). Maintenance man excellent for any problems. Would recommend to family & friends.
27 April 2026
In the short time I have been here, I have found staff and management excellent. I have experienced being cared for as an individual, all my needs cared for. Would certainly recommend this care home.
27 April 2026
I came into Hollie Hill Care Home not knowing what to expect. What I have experienced is complete careing. The staff go out of there way to help and care for my needs and medication, personal hygiene in myself and environment. Management employees are excellent, communicating explaining and advising
and being friendly and helping out where needed.
27 April 2026
This care home I would recommend as being the best care home in Stanley. All the staff are excellent on the clinical section, both day and night staff. There should be more chairs in each room for visitors/family members. When patients are being treated and the doors are closed, chairs in hall way
would be helpful. Meals could be hotter when served. A swimming pool would be nice or the use of one to assist in exercise movement. It would be nice if management would introduce themselves to patients individually.
18 March 2026
My only complaint is that the broadband service is not good; otherwise, the staff from up are excellent, and everyone up to the management treats everyone with respect.
27 August 2025
My husband has had respite several times in Hollie Hill, and I have no complaints at all. He is now permanent. The staff from management (who are very approachable) to the housekeepers are very kind and caring to the residents and their relatives. I would recommend this home to anyone.
21 August 2025
Staff are all very kind and caring. My dad has not been in long, but I can tell straight away that the staff will look after him and treat him with care and dignity.
They spoke so lovely to my dad, I was close to tears.
The room is lovely with a beautiful view of the garden. There is also a
kitchen for family members to use. This was an excellent idea.
14 April 2025
We found everyone very helpful and understanding, my husband could be a bit bad tempered at times, but they took everything in their stride and tried to have a conversation with him. I am most grateful for their kindness.
13 June 2024
The manageresses of the section I was in were very good, helpful, they sorted any issues I had quickly and efficiently.
The care assistants were excellent and very friendly and helpful, couldn't do enough for me. They were always available when needed both the dayshift and evening staff were very
good.
I wasn't given any choice of food that I could have, with being on a special diet. More choices should be available.
06 June 2024
The staff in charge of medication were meticulous in their timing and administration.
Compassion and care are on display from the care staff towards residents.
Food of high quality and nutritious. Breakfast choice of juice, cereal and cooked food. Bacon sandwiches are favoured by residents.
30 May 2024
It's like a home from home. Staff all like family. Dad is very happy and loved. Couldn't ask for more.
09 May 2024
My husband is a very recent patient at Hollie Hill, and so far, it has been a relatively good experience thanks to the wonderful staff.