Hollie Hill Care Home

Durham Road, Stanley DH9 6QZ
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9.5 77 Reviews
  • Hollie Hill Care Home, Stanley
Hollie Hill Care Home is located in Stanley in County Durham. This purpose built care home provides residential, nursing and dementia care for the frail elderly and for those requiring dementia care and support. The home also offers short stays or respite care for those looking for a short break.

Accommodation at Hollie Hill is provided in single occupancy rooms, all of which have en-suite facilities.

The care home features TV lounges and a quiet sitting room for relaxation. Separate dining rooms, where residents can socialise at meal times, are also available. Traditional home cooking using fresh produce is served with daily choices being available. Special diets can be catered for. Residents may benefit from the regular visits made to the home by an experienced hair stylist and qualified chiropodist. The home can arrange for complementary therapies if required.

A good range of activities are also offered.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • For a maximum of 62 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Television point in own room

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1390
  • Self-Funded Residential Dementia Care: from £1450
  • Self-Funded Nursing Care: from £1520
  • RESPITE Self-Funded Residential Care: from £1490
  • RESPITE Self-Funded Residential Dementia Care: from £1550
  • RESPITE Self-Funded Nursing Care: from £1620

These prices are only a guideline, please contact Hollie Hill Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Person in charge

  • Jackie Glen (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (62)

Hollie Hill Care Home Reviews (77)

9.5

Hollie Hill Care Home has a Review Score of 9.5 (9.459) out of 10, based on 17 reviews in the last 2 years.
Over all time Hollie Hill Care Home has 77 reviews.

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Reviewer Connection to Hollie Hill Care Home
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Review from Norah S (Wife of Resident) published on 27 August 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My husband has had respite several times in Hollie Hill, and I have no complaints at all. He is now permanent. The staff from management (who are very approachable) to the housekeepers are very kind and caring to the residents and their relatives. I would recommend this home to anyone.
Reply from Jack Pollard, Administrative Sales & Marketing Support at Hollie Hill Care Home

Thank you for your comments about your recent experience at Hollie Hill Care Home. Our residents' wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised. Have a great day!

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Review from E W (Wife of Resident) published on 22 August 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My husband has been in Holly Hill for nearly 3 months. It is very traumatic for someone aged 96yrs to leave his home. He has settled well with management and the staff. Food not bad, but could be better. The care he receives is excellent - staff so considerate.
One thing I would like is new cups and
a carpet cleaner as his needs cleaning. Apart from that, he is very content and is well cared for.
Reply from Jack Pollard, Administrative Sales & Marketing Support at Hollie Hill Care Home

Thank you for your comments about Hollie Hill Care Home. We appreciate you taking the time to give feedback and letting us know how we are doing. We have acknowledged the concerns you have, and improvements you have suggested to better the home. If you would like to discuss any concerns directly, please reach out to us at the home. Thanks again & have a wonderful day.

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Review from Amanda S (Daughter of Resident) published on 21 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff are all very kind and caring. My dad has not been in long, but I can tell straight away that the staff will look after him and treat him with care and dignity.
They spoke so lovely to my dad, I was close to tears.
The room is lovely with a beautiful view of the garden. There is also a kitchen
for family members to use. This was an excellent idea.
Reply from Jack Pollard, Administrative Sales & Marketing Support at Hollie Hill Care Home

Thank you for your feedback following your recent experience at our home. We are happy to learn it has been a positive one & that your dad has settled in to our lovely home. We appreciate you taking the time to let us know how we are doing. Have a wonderful day!

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Review from M S (Wife of Resident) published on 14 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We found everyone very helpful and understanding, my husband could be a bit bad tempered at times, but they took everything in their stride and tried to have a conversation with him. I am most grateful for their kindness.
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Review from J G (Resident) assisted by family/friend published on 13 June 2024 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
The manageresses of the section I was in were very good, helpful, they sorted any issues I had quickly and efficiently.
The care assistants were excellent and very friendly and helpful, couldn't do enough for me. They were always available when needed both the dayshift and evening staff were very good.
I wasn't given any choice of food that I could have, with being on a special diet. More choices should be available.
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Review from L H (Resident) published on 6 June 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff in charge of medication were meticulous in their timing and administration.
Compassion and care are on display from the care staff towards residents.
Food of high quality and nutritious. Breakfast choice of juice, cereal and cooked food. Bacon sandwiches are favoured by residents.
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Review from V H (Daughter of Resident) published on 30 May 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
It's like a home from home. Staff all like family. Dad is very happy and loved. Couldn't ask for more.
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Review from C S (Husband of Resident) published on 9 May 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My husband is a very recent patient at Hollie Hill, and so far, it has been a relatively good experience thanks to the wonderful staff.
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Review from E B (Friend of Resident) published on 1 May 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Lovely friednly home. Staff always happy to help and go out of their way. Also lovely and clean and bright.
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Review from Joan M (Resident) published on 13 March 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The treatment I had from all staff was exemplary.
They were efficient, caring, helpful and encouraging.
Home was beautifully kept and a pleasure to be in.
Although I was in pain, they made the whole journey for me bearable - for which I thank them sincerely.
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Review from G W (Niece of Resident) published on 7 March 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
We are all grateful for the care that our aunty receives in her time at the home.
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Review from J B (Daughter of Resident) published on 18 January 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Over the last 9 months the service user feels that the staff and carers are all very nice and caring, nothing is a trouble to them.
All needs fully met. They go out of their way to be kind, lovely room and large ensuite. Good laundry.
We have had no issues with the service user's care.
Too many
agency staff used. Very busy unit. Management change so awaiting further improvements to staffing and changes for the better in the coming future.
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Review from S J (Daughter of Resident) published on 18 January 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Mum was admitted to Hollie Hill for respite care after breaking her arm and injuring her leg. We have found the care she is being given is very good, all staff on the unit have been very helpful, very friendly and very caring. We are very happy with the care mum is receiving.
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Review from H K (Daughter of Resident) published on 18 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Thank you for the care of my mother. Much appreciated.
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Review from Linda W (Sister of Resident) published on 11 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Would like to thank all the staff who looked after our sister for all the care and consideration given she was made to feel at home. We would highly recommend this care home couldn't fault them all one bit.
We would like to wish you all a healthy and safe new year. Thank you all from all of her family.
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Review from Norman W (Son of Resident) published on 9 November 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mam entered Hollie Hill Care Home in September with a broken leg.
The care she received was first class.
The staff were wonderful.
When I left her after visiting time I was confident that she was getting the best possible care.
I wouldn't hesitate to recommend Hollie Hill.
Thanks again.
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Review from David D (Son of Resident) published on 28 September 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother was admitted to Hollie Hill, shortly before my dad’s death in July 2023. With her numerous ailments, she needed professional care, which neither myself, my brother, our wives nor our other family members were able to provide. She has had amazing care from every single member of staff at the
home. I would recommend Hollie Hill to anyone looking for somewhere, where their relative or friend will receive the best care possible.
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Review from Stevan W (Son of Resident) published on 31 August 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum entered Hollie Hill Care Home for end-of-life care in July 2022 with a poor prognosis. Here we are 13 months later and she continues to fight on! The quality of care from all of the staff at the home is a major part of that - she has built a good relationship with her care team and they are
open, friendly and really proactive at noticing change and seeking input from appropriate professionals. While her prognosis remains poor, her quality of life in the home exceeds what she had experienced for a number of years before going in. My family and I could not be more grateful for the care and support she has had. The home was recommended to me by a colleague in social care and I would willingly recommend it to others.
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Review from Marilyn W (Daughter of Resident) published on 8 June 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We have had a very positive experience at Hollie Hill Care Home. My mother was here initially for respite care and was so pleased with the high standard of care that she wants to return when needing full time nursing care. All the staff are very helpful, nothing is a bother to them and they genuinely
care for the clients - the food is great too.
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Review from John B (Respite Resident) published on 22 November 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff were very busy/hardworking people, a pity I did not see them all on the day I left. I would have liked to thank them all for looking after me.
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Current Review Score: 9.5 (9.459)

Overview of Review Score

The Review Score of 9.5 (9.459) out of 10 for Hollie Hill Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.5 out of 5 from 17 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.459 for Hollie Hill Care Home is calculated as follows: ( (110 Excellents x 5) + (66 Goods x 4) + (16 Satisfactorys x 3) + (1 Poors x 2) + (1 Very Poors x 1) ) ÷ 194 Ratings = 4.459
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Hollie Hill Care Home is based on 16 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 62 registered maximum number of service users is 12.4, which has been reached with 16 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (5)

Meet the Team (1)

Jackie

Jackie Glenn

Job Title: Home Manager Joined: 2020

As a care professional for over 20 years, I bring a wealth of understanding and compassion to my role as Home Manager here at Hollie Hill. I have always been passionate about people. My goal is to empower people to live well, deliver quality care and drive positive outcomes for everyone at Hollie Hill.

Frequently Asked Questions about Hollie Hill Care Home

What types of Care is Hollie Hill Care Home registered for?

Older Person Care, Dementia & Physical Disability are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Hollie Hill Care Home have?

There are 62 Single Rooms.

What are the Facilities & Services at Hollie Hill Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette & Television point in own room are some of the Facilities & Services.

How far is Hollie Hill Care Home to the centre of Stanley?

0.8 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Hollie Hill Care Home to verify any information. View our terms and conditions. Hollie Hill Care Home has an Enhanced Service - more info.