Hollie Hill Care Home

Durham Road, Stanley DH9 6QZ

Hollie Hill Care Home is located on the edge of Stanley and is close to shops, amenities, public transport and the A1(M). The City of Durham is just 6 miles away.

This purpose built care home provides nursing and social care for the frail elderly and mentally infirm elderly.

Accommodation at Hollie Hill is provided in single occupancy rooms, all of which have en-suite facilities.

Hollie Hill features TV lounges and a quiet sitting room for relaxation. Separate dining rooms, where residents can socialise at meal times, are also available. Traditional home cooking using fresh produce is served with daily choices being available. Special diets can be catered for.

Residents may benefit from the regular visits made to the home by an experienced hair stylist and qualified chiropodist.
The home can arrange for complementary therapies if required.

A good range of activities are also offered.

Group: Four Seasons Health Care

Person in charge: Allison Mcculla (Home Manager)

Local Authority / Social Services: Durham County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 62 Service Users

Registered Care Categories*: Dementia • Old Age • Physical Disability

Specialist Care Categories: Alzheimer's

Admission Information: Ages 65+.

Single Rooms: 62

Rooms with ensuite WC: 62

Facilities & Services: Convalescent Care • Physiotherapy • Separate Dementia Care Unit • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Television point in own room

Latest Care Quality Commission* Report on Hollie Hill Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 8.2 (maximum of 10) for Hollie Hill Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 13 Reviews over all time. This Average Rating is also the rating value for Hollie Hill Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 3.4 out of 5 from 2 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.762 for Hollie Hill Care Home is calculated as follows: ( (114 Excellents x 5) + (31 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 147 Ratings = 4.762

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 3.411 Points relating to the number of positive Reviews for Hollie Hill Care Home is based on 2 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 = 3.25

    2. Target of 12.4 positive Reviews (62 registered maximum number of service users ÷ 5). 2 Reviews ÷ 12.4 Target = 0.161

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

8.2 Hollie Hill Care Home has a Review Score of 8.2 (8.173) from 13 Reviews


Average Ratings

  • Excellent
    11
  • Good
    2
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Hollie Hill Care Home?

  • Extremely LIKELY
    13
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Hollie Hill Care Home

  • Daughter of Resident/Service User
    4
  • Brother of Resident/Service User
    1
  • Daughter-in-law of Resident/Service User
    1
  • Friend of Resident/Service User
    1
  • Granddaughter of Resident/Service User
    1
  • more

When I go to see my sister she is always well cared for and when the carers walk into her room is as if a member of her family has walked in. To me, that proves how well she is looked after.

How likely would you be to recommend Hollie Hill Care Home? Extremely Likely

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Average Rating:   4.6 out of 5

Ronnie Cavanagh, Marketing at Hollie Hill Care Home responded to this review on 20 Apr 2018:

Thank you, Susan, for your comments about your recent experience at Hollie Hill Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care. We always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience was so positive. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.

Would like to thank all the staff who looked after my uncle while he was there you have all been great thank you all so much

How likely would you be to recommend Hollie Hill Care Home? Extremely Likely

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Average Rating:   5 out of 5

Ronnie Cavanagh, Digital Marketing Executive at Hollie Hill Care Home responded to this review on 08 Sep 2017:

Thank you, Kirsty, for your kind comments about your recent experience at Hollie Hill Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.

The staff are 1st class at this home. I cannot find fault with anyone at any time, nothing is a problem. My husband passed away this morning and the I got was amazing. Thank you.

How likely would you be to recommend Hollie Hill Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

My mother went into Hollie Hill Care Home end of October. I cannot fault this home at all, staff lovely, very friendly. My mam has settled in better than I imagined. Very helpful staff in every way possible.

How likely would you be to recommend Hollie Hill Care Home? Extremely Likely

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Average Rating:   5 out of 5

Celebration of my friends 100th birthday, what a party, absolutely brilliant! Thanks to all concerned, music, dancing, children from local primary school and a lovely spread of food afterwards with tables, beautifully presented. A wonderful birthday for my friend.

How likely would you be to recommend Hollie Hill Care Home? Extremely Likely

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Average Rating:   5 out of 5

My mother-in-law had been in and out of hospital three times when it was evident she couldn't manage on her own at home. Going into the home to give her time to recover from the operation was fantastic she had time support and meals provided which meant she recovered. Now she is ably living in her own home.

How likely would you be to recommend Hollie Hill Care Home? Extremely Likely

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Average Rating:   4.6 out of 5

This care home is outstanding warm and welcoming. Staff have a great understanding of visitors feelings as well as residents. One lady has bee outstanding helping and welcoming my dad to this care home reassuring him and caring for him. The manager explained and took the time to talk to me and reassuring me.

How likely would you be to recommend Hollie Hill Care Home? Extremely Likely

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Average Rating:   5 out of 5

My sister has been a self-funding resident in the EMI ward of Hollie Hill since 24/04/2008 with advanced Alzheimer's Disease. The EMI ward is on the ground floor with access to a secure garden. Residents are normally washed and dressed for meals and helped with feeding where necessary. They are encouraged to walk when able. The bed in my sister's room has an 'active' mattress to reduce the risk of bed sores. Medical attention appears to be prompt and I have been advised whenever this has been necessary. Trips out for residents have always been a few compared with claims from other homes but now my sister would be unable to participate. Staff spend some individual time talking to residents though recently effort appeared reduced due to increase in monitoring paperwork. The home is clean and has had modifications and bright redecoration at least once during our involvement.

How likely would you be to recommend Hollie Hill Care Home? Extremely Likely

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Average Rating:   4.1 out of 5

Thoroughly enjoyed the bath.

How likely would you be to recommend Hollie Hill Care Home? Extremely Likely

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Average Rating:   4.3 out of 5

Staff are extremely friendly, caring and professional. I know that my mother will be looked after without fear of her being rushed into A&E at the first problem. I feel totally satisfied and reassured that I can leave her to go on holiday and more importantly she feels safe and very happy. The staff have gone the extra mile to help her settle in for which I am totally grateful.

How likely would you be to recommend Hollie Hill Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

Mam was a resident for 9 weeks until her death. During that time she received excellent care, all the staff treated her with true kindness and dignity. On the day she arrived a carer said 'this is your mam's home for a while and it is also yours, help yourselves to tea/coffee etc'.

The home itself has a lovely calm welcoming atmosphere and there was always someone available to answer our questions and guide us through this very sad time. I'll never forget when mam had a hospital appointment; they got her ready, did her hair, she looked a million dollars, and after getting back later we were exhausted, a lovely lady arrived with a tray of tea and cake.
Hollie Hill should be proud of their amazing dedicated staff. Thank you.

How likely would you be to recommend Hollie Hill Care Home? Extremely Likely

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Average Rating:   4.9 out of 5

My grandmother was admitted for end of life care. The carers and staff treated her with dignity and respect, making her as comfortable as she could be in her final days. They also made us as a family very welcome and showed us compassion.

How likely would you be to recommend Hollie Hill Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

Hollie Hill is a lovely, clean and friendly environment for elderly people to stay. The staff are lovely, the decor is lovely and the meals are hot and substantial.

How likely would you be to recommend Hollie Hill Care Home? Extremely Likely

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Average Rating:   4.9 out of 5

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