Hollie Hill Care Home

Durham Road, Stanley DH9 6QZ
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9.6 89 Reviews
  • Hollie Hill Care Home, Stanley
Hollie Hill Care Home is located in Stanley in County Durham. This purpose built care home provides residential, nursing and dementia care for the frail elderly and for those requiring dementia care and support. The home also offers short stays or respite care for those looking for a short break.

Accommodation at Hollie Hill is provided in single occupancy rooms, all of which have en-suite facilities.

The care home features TV lounges and a quiet sitting room for relaxation. Separate dining rooms, where residents can socialise at meal times, are also available. Traditional home cooking using fresh produce is served with daily choices being available. Special diets can be catered for. Residents may benefit from the regular visits made to the home by an experienced hair stylist and qualified chiropodist. The home can arrange for complementary therapies if required.

A good range of activities are also offered.
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Care Provided by Hollie Hill Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • For a maximum of 62 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Television point in own room

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1390
  • Self-Funded Residential Dementia Care: from £1450
  • Self-Funded Nursing Care: from £1520
  • RESPITE Self-Funded Residential Care: from £1490
  • RESPITE Self-Funded Residential Dementia Care: from £1550
  • RESPITE Self-Funded Nursing Care: from £1620
The price(s) shown are provided by the care home. Contact Hollie Hill Care Home for full pricing details and T&Cs.

Contact Hollie Hill Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Contact Hollie Hill Care Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Jackie Glen (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (62)

Hollie Hill Care Home Reviews (89)

9.6

Hollie Hill Care Home has a Review Score of 9.6 (9.644) out of 10, based on 16 reviews in the last 2 years.
Over all time Hollie Hill Care Home has 89 reviews.

Overall Experience
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Reviewer Connection to Hollie Hill Care Home
  • 36
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Total of 89, showing 1-20
Review from J F (Friend of Resident) published on 15 June 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My friend was transferred for nursing care from a previous care home that couldn't cater for his health needs. His health has improved to such an extent in the hands of the excellent nursing staff at Hollie Hill, that he feels confident to return home now. What he does not realise, however, is that
he'll no longer get a cooked breakfast and 3-course lunch if he were to go home, even with home carers! Hollie Hill staff are friendly and caring. I find it quite relaxing when I go to visit and am able to make us both a cuppa in the little kitchen there. Many thanks Hollie Hill for doing an excellent job!
Reply from Jack Pollard, Administrative Sales & Marketing Support at Hollie Hill Care HomeThank you for your feedback and for taking the time to share your experience of our home. We are pleased to learn it has been so positive and we look forward to seeing you again soon. Take care.
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Review from John B (Son of Resident) published on 11 June 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mam was given a place at Hollie Hill after a worrying hospital stay, and it couldn't have worked out better. Not only did she get good care, she thrived there.
Another review mentioned the food, and from what we saw it was good, but also frequent, to the point where Mam gained all the weight lost
in hospital and more!
She found a new community, with the staff being caring, supportive and encouraging, and an activity programme with plenty to do if people choose. Bingo, arts/crafts, Owl sanctuary visits, cocktails/pool party in the garden are just some of the things Mam took part in, and residents had trips out to the coast etc.
As a very sociable lady, Mam had a wonderful time at Hollie Hill; we couldn't have hoped for better.
Reply from Jack Pollard, Administrative Sales & Marketing Support at Hollie Hill Care HomeThank you John for your positive feedback towards Hollie Hill Care Home. We are pleased to hear how satisfied you are with the care and activities provided by the home. We are committed to delivering fun and entertainment into the home for all of the residents to enjoy.
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Review from David H (Son of Resident) published on 10 June 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has been a resident on the nursing wing for a couple of months now. The care and respect shown to her by all staff is brilliant. Any suggestions made by myself and other family members are considered and tried and it feels that nothing is too much trouble.


Although mum is not very outgoing, the

staff all try to get her involved in any activities which are going on, rather than letting her stagnate in her room, again much appreciated by the rest of the family as we can not be with her all the time.


Mum has been particularly impressed with the speed and efficiency of the laundry service. This may not resonate with many, but mum has always been smartly dressed and having clean pressed clothes is important to her.

Reply from Louise Porter, Reviews Team at Hollie Hill Care HomeThank you for sharing your experience. We are delighted to hear that your mum is receiving such brilliant care and respect from our trustworthy staff. We appreciate your feedback, we will continue to support her involvement in activities while maintaining the quality of service she values.
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Review from Dawn D (Daughter of Resident) published on 20 May 2026 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mam has lived in Holly Hill for just over a year. She's very happy and content. She admits she eats far too much because the food is delicious, she is very happy with all the staff, and often goes out for trips. Her room is small, but all her own pictures are on the walls, and she feels at home.
This makes me feel very happy knowing she is loved and looked after.
Reply from Jack Pollard, Administrative Sales & Marketing Support at Hollie Hill Care HomeThank you Dawn for your comments about your recent experiences at Hollie Hill Care Home. Our residents' wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.
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Review from Susan C (Daughter-in-law of Resident) published on 15 May 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
As a physiotherapist working for 30 years with the NHS, I have seen the consequences of prolonged bed rest involving the elderly. Skin breakdown—especially over pressure areas, and low mood are common. With these issues in mind, I want to congratulate Michelle and her fabulous team for their exemplary
care. After 3 months of continuous bed rest, my mother-in-law is in excellent spirits due to the kindness and interaction of staff. Furthermore, her skin is in perfect condition due to first class care. Big thanks to the cleaners, too. You are all outstanding! Thank you
Reply from Jack Pollard, Administrative Sales & Marketing Support at Hollie Hill Care HomeThank you Susan! We always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience at Hollie Hill Care Home is so positive. All of our team are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised. Take care & have a lovely day!
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Review from Mark P (Son of Resident) published on 13 May 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Everyone at the care home cares so much about the residents, looking after them very well. My mam really enjoys being a resident at Hollie Hill, and I am happy as I have no worries over her care. The activities provided have really improved over the last few months with a new coordinator in charge.
I feel it is very important that the residents need/get stimulation.
Reply from Jack Pollard, Reviews Team at Hollie Hill Care HomeThank you for sharing your experience. We are thrilled to hear that your mam enjoys being a resident at Hollie Hill and that the activities have improved with our new coordinator. We strive for trustworthy and reliable service, and we will certainly share your positive feedback with our team to continue enhancing the quality of care and support we provide.
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Review from Lindsey B (Resident) assisted by family/friend published on 13 May 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I feel very happy when I was given the chance to rehabilitate in the home where my brother lives, but once I got here, I was even happier. We are both well cared for, and I am improving daily with support from staff.
Reply from Jack Pollard, Reviews Team at Hollie Hill Care HomeThank you for sharing your experience. We are delighted to hear that you feel well cared for and are improving daily with the support of our team. Your feedback is invaluable, and we will ensure it is communicated to everyone involved in your care.
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Review from Mick H (Son of Resident) published on 4 May 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Compared to other homes we viewed, Hollie Hill is head and shoulders above the others we were offered. Staff are attentive and caring. The room is clean and well maintained, food is well cooked and presented. So far, we are very satisfied with mother's care.
Reply from Jack Pollard, Reviews Team at Hollie Hill Care HomeThank you for sharing your experience. We are delighted to hear that you find Hollie Hill to be head and shoulders above the rest with attentive and caring staff, clean rooms, and quality food. Your feedback is invaluable, and we will ensure it is communicated to our team as we strive to provide trustworthy and reliable care.
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Review from Elizabeth W (Wife of Resident) published on 28 April 2026 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Happy with care & support. Visitors always made welcome (cup of tea when needed). Could do with new cups, cutlery, wheelchair etc chairs - visitors. More choices for patients unable to eat food (processed only). Maintenance man excellent for any problems. Would recommend to family & friends.
Reply from Jack Pollard, Administrative Sales & Marketing Support at Hollie Hill Care HomeThank you for your comments about Hollie Hill Care Home. We appreciate you taking the time to give feedback and letting us know how we are doing. We have acknowledged the concerns you have, and improvements you have suggested to better the home. If you would like to discuss any concerns directly, please reach out to us at the home. Thanks again
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Review from Laurance M (Resident) published on 27 April 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
In the short time I have been here, I have found staff and management excellent. I have experienced being cared for as an individual, all my needs cared for. Would certainly recommend this care home.
Reply from Jack Pollard, Administrative Sales & Marketing Support at Hollie Hill Care HomeThank you for your comments about your recent experience at Hollie Hill Care Home. Our residents' wellbeing is our main priority and it is great to hear that you are so pleased with the quality of our care. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised. Have a lovely day!
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Review from Edwin W (Resident) published on 27 April 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I came into Hollie Hill Care Home not knowing what to expect. What I have experienced is complete careing. The staff go out of there way to help and care for my needs and medication, personal hygiene in myself and environment. Management employees are excellent, communicating explaining and advising
and being friendly and helping out where needed.
Reply from Jack Pollard, Administrative Sales & Marketing Support at Hollie Hill Care HomeThank you Edwin for your feedback following your experience at our home. We are happy to learn it is a positive one. We appreciate you taking the time to let us know how we are doing. Have a wonderful day.
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Review from Peter K (Husband of Resident) published on 27 April 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This care home I would recommend as being the best care home in Stanley. All the staff are excellent on the clinical section, both day and night staff. There should be more chairs in each room for visitors/family members. When patients are being treated and the doors are closed, chairs in hall way would
be helpful. Meals could be hotter when served. A swimming pool would be nice or the use of one to assist in exercise movement. It would be nice if management would introduce themselves to patients individually.
Reply from Jack Pollard, Administrative Sales & Marketing Support at Hollie Hill Care HomeThank you Peter for your comments about Hollie Hill Care Home. We appreciate you taking the time to give feedback and letting us know how we are doing. We have acknowledged the concerns you have, and improvements you have suggested to better the home. If you would like to discuss any concerns directly, please reach out to us at the home. Thanks again.
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Review from M B (Resident) published on 18 March 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My only complaint is that the broadband service is not good; otherwise, the staff from up are excellent, and everyone up to the management treats everyone with respect.
Reply from Jack Pollard, Administrative Sales & Marketing Support at Hollie Hill Care HomeThank you for your comments about Hollie Hill Care Home. We appreciate you taking the time to give feedback and letting us know how we are doing & we are happy to hear that your feedback is positive. We have acknowledged the concerns you have, and improvements you have suggested to better the home. Thanks again & take care.
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Review from Norah S (Wife of Resident) published on 27 August 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My husband has had respite several times in Hollie Hill, and I have no complaints at all. He is now permanent. The staff from management (who are very approachable) to the housekeepers are very kind and caring to the residents and their relatives. I would recommend this home to anyone.
Reply from Jack Pollard, Administrative Sales & Marketing Support at Hollie Hill Care HomeThank you for your comments about your recent experience at Hollie Hill Care Home. Our residents' wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised. Have a great day!
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Review from Amanda S (Daughter of Resident) published on 21 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff are all very kind and caring. My dad has not been in long, but I can tell straight away that the staff will look after him and treat him with care and dignity.
They spoke so lovely to my dad, I was close to tears.
The room is lovely with a beautiful view of the garden. There is also a kitchen
for family members to use. This was an excellent idea.
Reply from Jack Pollard, Administrative Sales & Marketing Support at Hollie Hill Care HomeThank you for your feedback following your recent experience at our home. We are happy to learn it has been a positive one & that your dad has settled in to our lovely home. We appreciate you taking the time to let us know how we are doing. Have a wonderful day!
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Review from M S (Wife of Resident) published on 14 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We found everyone very helpful and understanding, my husband could be a bit bad tempered at times, but they took everything in their stride and tried to have a conversation with him. I am most grateful for their kindness.
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Review from J G (Resident) assisted by family/friend published on 13 June 2024 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
The manageresses of the section I was in were very good, helpful, they sorted any issues I had quickly and efficiently.
The care assistants were excellent and very friendly and helpful, couldn't do enough for me. They were always available when needed both the dayshift and evening staff were very good.
I wasn't given any choice of food that I could have, with being on a special diet. More choices should be available.
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Review from L H (Resident) published on 6 June 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff in charge of medication were meticulous in their timing and administration.
Compassion and care are on display from the care staff towards residents.
Food of high quality and nutritious. Breakfast choice of juice, cereal and cooked food. Bacon sandwiches are favoured by residents.
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Review from V H (Daughter of Resident) published on 30 May 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
It's like a home from home. Staff all like family. Dad is very happy and loved. Couldn't ask for more.
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Review from C S (Husband of Resident) published on 9 May 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My husband is a very recent patient at Hollie Hill, and so far, it has been a relatively good experience thanks to the wonderful staff.
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Current Review Score: 9.6 (9.644)

Overview of Review Score

The Review Score of 9.6 (9.644) out of 10 for Hollie Hill Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 16 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.9 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.769 for Hollie Hill Care Home is calculated as follows: ( (148 Excellents x 5) + (33 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 186 Ratings = 4.769
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.875 Points relating to the number of positive Reviews for Hollie Hill Care Home is based on 15 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 3.875
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 62 registered maximum number of service users is 12.4, which has been reached with 15 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (5)

Meet the Team (3)

Jackie

Jackie Glenn

Job Title: Home Manager Joined: 2020

As a care professional for over 20 years, I bring a wealth of understanding and compassion to my role as Home Manager here at Hollie Hill. I have always been passionate about people. My goal is to empower people to live well, deliver quality care and drive positive outcomes for everyone at Hollie Hill.

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Emma Boyd

Job Title: Deputy Manager

Hi, my name is Emma, and I am the Deputy Manager here at Hollie Hill Care Home

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Rhonda Wright

Job Title: Administrator

Hi, my name is Phonda, and I am the Administrator here at Hollie Hill Care Home

Frequently Asked Questions about Hollie Hill Care Home

What types of Care is Hollie Hill Care Home registered for?

Older Person Care, Dementia & Physical Disability are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Hollie Hill Care Home have?

There are 62 Single Rooms.

What are the Facilities & Services at Hollie Hill Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette & Television point in own room are some of the Facilities & Services.

How far is Hollie Hill Care Home to the centre of Stanley?

0.8 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Hollie Hill Care Home to verify any information. View our terms and conditions. Hollie Hill Care Home has an Enhanced Service - more info.