Hollie Hill Care Home

Durham Road, Stanley DH9 6QZ
Review Us
9.6 89 Reviews
  • Hollie Hill Care Home, Stanley
Hollie Hill Care Home is located in Stanley in County Durham. This purpose built care home provides residential, nursing and dementia care for the frail elderly and for those requiring dementia care and support. The home also offers short stays or respite care for those looking for a short break.

Accommodation at Hollie Hill is provided in single occupancy rooms, all of which have en-suite facilities.

The care home features TV lounges and a quiet sitting room for relaxation. Separate dining rooms, where residents can socialise at meal times, are also available. Traditional home cooking using fresh produce is served with daily choices being available. Special diets can be catered for. Residents may benefit from the regular visits made to the home by an experienced hair stylist and qualified chiropodist. The home can arrange for complementary therapies if required.

A good range of activities are also offered.
Show Hollie Hill Care Home on the Map

Care Provided by Hollie Hill Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • For a maximum of 62 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Television point in own room

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1390
  • Self-Funded Residential Dementia Care: from £1450
  • Self-Funded Nursing Care: from £1520
  • RESPITE Self-Funded Residential Care: from £1490
  • RESPITE Self-Funded Residential Dementia Care: from £1550
  • RESPITE Self-Funded Nursing Care: from £1620
The price(s) shown are provided by the care home. Contact Hollie Hill Care Home for full pricing details and T&Cs.

Contact Hollie Hill Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Contact Hollie Hill Care Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Jackie Glen (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (62)

Hollie Hill Care Home Reviews (89)

9.6

Hollie Hill Care Home has a Review Score of 9.6 (9.644) out of 10, based on 16 reviews in the last 2 years.
Over all time Hollie Hill Care Home has 89 reviews.

Overall Experience
  • 70
  • 17
  • 2
  • 0
  • 0
Date Published
  • 89
  • 13
  • 15
  • 16
  • 73
Reviewer Connection to Hollie Hill Care Home
  • 36
  • 15
  • 8
  • 6
  • 4
  • 3
  • 3
  • 3
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 89, showing 21-40
Review from E B (Friend of Resident) published on 1 May 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Lovely friednly home. Staff always happy to help and go out of their way. Also lovely and clean and bright.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Joan M (Resident) published on 13 March 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The treatment I had from all staff was exemplary.
They were efficient, caring, helpful and encouraging.
Home was beautifully kept and a pleasure to be in.
Although I was in pain, they made the whole journey for me bearable - for which I thank them sincerely.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from G W (Niece of Resident) published on 7 March 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
We are all grateful for the care that our aunty receives in her time at the home.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from J B (Daughter of Resident) published on 18 January 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Over the last 9 months the service user feels that the staff and carers are all very nice and caring, nothing is a trouble to them.
All needs fully met. They go out of their way to be kind, lovely room and large ensuite. Good laundry.
We have had no issues with the service user's care.
Too many
agency staff used. Very busy unit. Management change so awaiting further improvements to staffing and changes for the better in the coming future.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from S J (Daughter of Resident) published on 18 January 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Mum was admitted to Hollie Hill for respite care after breaking her arm and injuring her leg. We have found the care she is being given is very good, all staff on the unit have been very helpful, very friendly and very caring. We are very happy with the care mum is receiving.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from H K (Daughter of Resident) published on 18 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Thank you for the care of my mother. Much appreciated.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Linda W (Sister of Resident) published on 11 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Would like to thank all the staff who looked after our sister for all the care and consideration given she was made to feel at home. We would highly recommend this care home couldn't fault them all one bit.
We would like to wish you all a healthy and safe new year. Thank you all from all of her family.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Norman W (Son of Resident) published on 9 November 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mam entered Hollie Hill Care Home in September with a broken leg.
The care she received was first class.
The staff were wonderful.
When I left her after visiting time I was confident that she was getting the best possible care.
I wouldn't hesitate to recommend Hollie Hill.
Thanks again.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from David D (Son of Resident) published on 28 September 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother was admitted to Hollie Hill, shortly before my dad’s death in July 2023. With her numerous ailments, she needed professional care, which neither myself, my brother, our wives nor our other family members were able to provide. She has had amazing care from every single member of staff at the
home. I would recommend Hollie Hill to anyone looking for somewhere, where their relative or friend will receive the best care possible.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Stevan W (Son of Resident) published on 31 August 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum entered Hollie Hill Care Home for end-of-life care in July 2022 with a poor prognosis. Here we are 13 months later and she continues to fight on! The quality of care from all of the staff at the home is a major part of that - she has built a good relationship with her care team and they are
open, friendly and really proactive at noticing change and seeking input from appropriate professionals. While her prognosis remains poor, her quality of life in the home exceeds what she had experienced for a number of years before going in. My family and I could not be more grateful for the care and support she has had. The home was recommended to me by a colleague in social care and I would willingly recommend it to others.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Marilyn W (Daughter of Resident) published on 8 June 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We have had a very positive experience at Hollie Hill Care Home. My mother was here initially for respite care and was so pleased with the high standard of care that she wants to return when needing full time nursing care. All the staff are very helpful, nothing is a bother to them and they genuinely
care for the clients - the food is great too.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from John B (Respite Resident) published on 22 November 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff were very busy/hardworking people, a pity I did not see them all on the day I left. I would have liked to thank them all for looking after me.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from K A (Son of Resident) published on 14 September 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father was admitted to Holly Hill in June for end of life nursing care. The care he received was first class, the rapport with the care staff and nursing staff was fantastic and made the time he had left with us special. My family and I can't thank the whole staff enough, thank you and god bless.
Reply from Katie Barnett, Marketing Administrator at Hollie Hill Care HomeThank you for your wonderful feedback about our home. We are very sorry to hear of your loss, so offer our deepest condolences to you and your family. We are pleased to hear that you felt your father was treated with great care and dignity, and appreciate all of your kind comments about our team. If there is anything more we can do, please do not hesitate to get in touch.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Linda G (Daughter of Resident) published on 14 September 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
We had to find a care home quickly for our mam and Hollie Hill stood out from all others we looked at. We have not been disappointed - the staff are all extremely caring, friendly and hard working, the facilities and activities provided for the residents are top class and love seeing the posts on the
private social media pages. Plus mam loves the food and she is very fussy! She has settled in really well and is happy and safe, which is a great relief for us.
Reply from Katie Barnett, Marketing Administrator at Hollie Hill Care HomeThank you, Linda, for your positive feedback towards Hollie Hill Care Home. One of our top priorities is to provide comfort into the home so all residents feel welcomed. We are so pleased to hear how well your mum has settled in. If there is anything more we can do, please do not hesitate to reach out.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from G D (Son of Resident) published on 13 September 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff who both care for my mam and run the facility have been fantastic under particularly testing times due to restrictions.
Everyone is friendly, goes out of there way to help and put a smile on mams face, and I really cant thank everyone enough.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Jennifer A (Daughter of Resident) published on 8 September 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The most friendly approachable, professional people with a family feel to the place. This made Dads time have cherished and I was always most welcome when visiting. The staff are very diligent and the "top of their game" in my opinion.
Keep up the great work you really made a difference for us.
Reply from Katie Barnett, Marketing Administrator at Hollie Hill Care HomeThank you, Jennifer, for your feedback following your recent experience at our home. We are happy to learn it has been a positive one. We appreciate your kind words and thank you for taking the time to let us know how we are doing. Have a wonderful day.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Jane H (Daughter of Resident) published on 31 August 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mam had a recent temporary stay at Hollie Hill. She was well looked after and the family felt she was in a safe and secure environment. The home maintained high standards in all areas. There was plenty of activities planned and residents were encouraged to take part. The staff were all very nice
and always happy to help. I would definitely recommend this home to anyone looking for care for an elderly relative.
Reply from Katie Barnett, Marketing Executive at Hollie Hill Care HomeThank you, for your comments about your recent experience at Hollie Hill Care Home. Our residents’ well-being is our main priority and it is great to hear that you were so pleased with the quality of our care. We always appreciate individuals taking the time to give their feedback and we are very pleased to hear that you had a positive experience. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised. Should you need anything else in the future, please do not hesitate to reach out.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from S J (Daughter of Resident) published on 2 February 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Mam has been in Hollie Hill Care Home for nearly 5 years she has settled in like it's her home friendly staff that do care about their residents. Plenty of activities and they strive to make improve and do more. You can keep up with the activities and information through the private social media
group which helps keep you connected to the home. Hollie Hill helped to arrange for my Mam to renew her wedding vows which was a lovely day.
Reply from Olivia Shields, Marketing Assistant at Hollie Hill Care HomeThank you for your positive feedback towards Hollie Hill Care Home. We are pleased to hear how satisfied you are with the care and activities provided by the home. Our Magic Moments Together programme encourages all-around wellbeing and is varied to provide interesting activities for mind, body and soul. Over the past 12 months, we have invested heavily in training and support for our teams to deliver stimulating and meaningful activities based on individual interests and hobbies all aimed at benefiting residents and improving quality of life.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Joan M (Daughter of Resident) published on 31 January 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Mum always received the highest standard of care during her time at Hollie Hill Care Home I cannot commend all the staff highly enough. She was looked after with affection and felt safe and contented. She enjoyed taking part in the activities organised and they certainly helped and stimulated her
during the lockdowns. Visits were well organised, it felt like nothing was too much trouble to facilitate them. As a family we received a lot of help and kindness from everyone at Hollie Hill .
Reply from Olivia Shields, Marketing Assistant at Hollie Hill Care HomeThank you, Joan, we always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience at Hollie Hill Care Home was so positive. All of our team are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Karl M (Son of Resident) published on 2 September 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Highly satisfied with the standard of care my mother receives from the staff at Hollie Hill Care Home. The staff are all friendly and treat the residents with respect and their dedication during the pandemic cannot be underestimated.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 9.6 (9.644)

Overview of Review Score

The Review Score of 9.6 (9.644) out of 10 for Hollie Hill Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 16 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.9 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.769 for Hollie Hill Care Home is calculated as follows: ( (148 Excellents x 5) + (33 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 186 Ratings = 4.769
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.875 Points relating to the number of positive Reviews for Hollie Hill Care Home is based on 15 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 3.875
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 62 registered maximum number of service users is 12.4, which has been reached with 15 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

Loading

Loading Loading

Loading

Loading

Awards / Recognitions (5)

Meet the Team (3)

Jackie

Jackie Glenn

Job Title: Home Manager Joined: 2020

As a care professional for over 20 years, I bring a wealth of understanding and compassion to my role as Home Manager here at Hollie Hill. I have always been passionate about people. My goal is to empower people to live well, deliver quality care and drive positive outcomes for everyone at Hollie Hill.

No image found

Emma Boyd

Job Title: Deputy Manager

Hi, my name is Emma, and I am the Deputy Manager here at Hollie Hill Care Home

No image found

Rhonda Wright

Job Title: Administrator

Hi, my name is Phonda, and I am the Administrator here at Hollie Hill Care Home

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Hollie Hill Care Home to verify any information. View our terms and conditions. Hollie Hill Care Home has an Enhanced Service - more info.