Hollie Hill Care Home

Durham Road, Stanley DH9 6QZ
Review Us
9.5 77 Reviews
  • Hollie Hill Care Home, Stanley
Hollie Hill Care Home is located in Stanley in County Durham. This purpose built care home provides residential, nursing and dementia care for the frail elderly and for those requiring dementia care and support. The home also offers short stays or respite care for those looking for a short break.

Accommodation at Hollie Hill is provided in single occupancy rooms, all of which have en-suite facilities.

The care home features TV lounges and a quiet sitting room for relaxation. Separate dining rooms, where residents can socialise at meal times, are also available. Traditional home cooking using fresh produce is served with daily choices being available. Special diets can be catered for. Residents may benefit from the regular visits made to the home by an experienced hair stylist and qualified chiropodist. The home can arrange for complementary therapies if required.

A good range of activities are also offered.
Show Hollie Hill Care Home on the Map

Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • For a maximum of 62 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Television point in own room

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1390
  • Self-Funded Residential Dementia Care: from £1450
  • Self-Funded Nursing Care: from £1520
  • RESPITE Self-Funded Residential Care: from £1490
  • RESPITE Self-Funded Residential Dementia Care: from £1550
  • RESPITE Self-Funded Nursing Care: from £1620

These prices are only a guideline, please contact Hollie Hill Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Person in charge

  • Jackie Glen (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (62)

Hollie Hill Care Home Reviews (77)

9.5

Hollie Hill Care Home has a Review Score of 9.5 (9.459) out of 10, based on 17 reviews in the last 2 years.
Over all time Hollie Hill Care Home has 77 reviews.

Overall Experience
  • 59
  • 17
  • 1
  • 0
  • 0
Date Published
  • 77
  • 4
  • 4
  • 17
  • 60
Reviewer Connection to Hollie Hill Care Home
  • 35
  • 11
  • 6
  • 4
  • 4
  • 3
  • 2
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 77, showing 21-40
Review from K A (Son of Resident) published on 14 September 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father was admitted to Holly Hill in June for end of life nursing care. The care he received was first class, the rapport with the care staff and nursing staff was fantastic and made the time he had left with us special. My family and I can't thank the whole staff enough, thank you and god bless.
Reply from Katie Barnett, Marketing Administrator at Hollie Hill Care Home

Thank you for your wonderful feedback about our home. We are very sorry to hear of your loss, so offer our deepest condolences to you and your family. We are pleased to hear that you felt your father was treated with great care and dignity, and appreciate all of your kind comments about our team. If there is anything more we can do, please do not hesitate to get in touch.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Linda G (Daughter of Resident) published on 14 September 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
We had to find a care home quickly for our mam and Hollie Hill stood out from all others we looked at. We have not been disappointed - the staff are all extremely caring, friendly and hard working, the facilities and activities provided for the residents are top class and love seeing the posts on the
private social media pages. Plus mam loves the food and she is very fussy! She has settled in really well and is happy and safe, which is a great relief for us.
Reply from Katie Barnett, Marketing Administrator at Hollie Hill Care Home

Thank you, Linda, for your positive feedback towards Hollie Hill Care Home. One of our top priorities is to provide comfort into the home so all residents feel welcomed. We are so pleased to hear how well your mum has settled in. If there is anything more we can do, please do not hesitate to reach out.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from G D (Son of Resident) published on 13 September 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff who both care for my mam and run the facility have been fantastic under particularly testing times due to restrictions.
Everyone is friendly, goes out of there way to help and put a smile on mams face, and I really cant thank everyone enough.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Jennifer A (Daughter of Resident) published on 8 September 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The most friendly approachable, professional people with a family feel to the place. This made Dads time have cherished and I was always most welcome when visiting. The staff are very diligent and the "top of their game" in my opinion.
Keep up the great work you really made a difference for us.
Reply from Katie Barnett, Marketing Administrator at Hollie Hill Care Home

Thank you, Jennifer, for your feedback following your recent experience at our home. We are happy to learn it has been a positive one. We appreciate your kind words and thank you for taking the time to let us know how we are doing. Have a wonderful day.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Jane H (Daughter of Resident) published on 31 August 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mam had a recent temporary stay at Hollie Hill. She was well looked after and the family felt she was in a safe and secure environment. The home maintained high standards in all areas. There was plenty of activities planned and residents were encouraged to take part. The staff were all very nice
and always happy to help. I would definitely recommend this home to anyone looking for care for an elderly relative.
Reply from Katie Barnett, Marketing Executive at Hollie Hill Care Home

Thank you, for your comments about your recent experience at Hollie Hill Care Home. Our residents’ well-being is our main priority and it is great to hear that you were so pleased with the quality of our care. We always appreciate individuals taking the time to give their feedback and we are very pleased to hear that you had a positive experience. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised. Should you need anything else in the future, please do not hesitate to reach out.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from S J (Daughter of Resident) published on 2 February 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Mam has been in Hollie Hill Care Home for nearly 5 years she has settled in like it's her home friendly staff that do care about their residents. Plenty of activities and they strive to make improve and do more. You can keep up with the activities and information through the private social media
group which helps keep you connected to the home. Hollie Hill helped to arrange for my Mam to renew her wedding vows which was a lovely day.
Reply from Olivia Shields, Marketing Assistant at Hollie Hill Care Home

Thank you for your positive feedback towards Hollie Hill Care Home. We are pleased to hear how satisfied you are with the care and activities provided by the home. Our Magic Moments Together programme encourages all-around wellbeing and is varied to provide interesting activities for mind, body and soul. Over the past 12 months, we have invested heavily in training and support for our teams to deliver stimulating and meaningful activities based on individual interests and hobbies all aimed at benefiting residents and improving quality of life.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Joan M (Daughter of Resident) published on 31 January 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Mum always received the highest standard of care during her time at Hollie Hill Care Home I cannot commend all the staff highly enough. She was looked after with affection and felt safe and contented. She enjoyed taking part in the activities organised and they certainly helped and stimulated her
during the lockdowns. Visits were well organised, it felt like nothing was too much trouble to facilitate them. As a family we received a lot of help and kindness from everyone at Hollie Hill .
Reply from Olivia Shields, Marketing Assistant at Hollie Hill Care Home

Thank you, Joan, we always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience at Hollie Hill Care Home was so positive. All of our team are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Karl M (Son of Resident) published on 2 September 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Highly satisfied with the standard of care my mother receives from the staff at Hollie Hill Care Home. The staff are all friendly and treat the residents with respect and their dedication during the pandemic cannot be underestimated.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Caitlin M (Granddaughter of Resident) published on 5 August 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My grandma is a resident here and the care that she receives is outstanding.
I take my hat off to all the lovely ladies (and one staff member who she always talks about) that care for her! She is so content and happy and you can see by the photos uploaded and her face when you see her how happy she
is. I know how comfortable she is which gives us as a family peace of mind.
Everyone is so welcoming and caring and I wouldn’t want my grandma anywhere else!
She always has a story to tell us about one of the carers and tells us how they made her laugh and everyone is “lovely”.


Thank you to every single one of you from the bottom of our hearts.
Your care, even through the most difficult times, has been second to none and we as a family are extremely grateful.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Sandra H (Daughter of Resident) published on 30 June 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Everyone is very friendly and also helpful. My mam has settled in really well.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Ethel S (Daughter of Resident) published on 6 May 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mothers care is absolutely outstanding throughout, not just through Covid.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from J A (Son-in-law of Resident) published on 27 April 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The standard of care is excellent. The home is spotless in appearance. Very high standards all round.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Eva S (Daughter of Resident) published on 27 April 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I was made very welcome during my visit. All the staff were friendly and helpful. My mam is very happy and content, and I am sure that she is very well looked after.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Margaret S (Daughter of Resident) published on 26 April 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Everything so well organised, making everyone feel safe and protected. All staff so helpful and a warm welcome to us.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Susan R (Daughter of Resident) published on 14 April 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have had three visits since the reopening of care homes, each visit has been very well organised, the staff have been very helpful, plenty of sanitising stations available for use, plenty of PPE available. Mam is well cared for, obviously, the food is fantastic as she has put weight on. (Previously
I would find food all over the house so this is good to see).
Thank you to all the staff who have kept my mam safe during the pandemic. Can't wait until she can come out and we can walk around the street. Roll on the next stage.
Thank you for it's a definite 10 from me.
Reply from Olivia Shields, Marketing Assistant at Hollie Hill Care Home

Thank you, Susan, for your comments about your recent experience at Hollie Hill Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care and that your recent visits at the home have gone so well.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Vivienne H (Daughter of Resident) published on 19 January 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mam has been in Hollie Hill for 5 years and she has always received very good care. The staff always make time to keep you updated with any changes needed to keep my mam safe and comfortable. I will never be able to thank all the staff enough for all that they do, especially during this difficult
year.
Reply from Kristen Fitzgerald, Marketing Assistant at Hollie Hill Care Home

Thank you, Vivienne, for letting us know how we are doing at Hollie Hill Care Home. The care and wellbeing of every resident is our number one priority and it is rewarding to have such positive feedback about how we are doing.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Rebecca R (Granddaughter of Resident) published on 19 January 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
I would just like to say a massive thank you to all the staff at Hollie Hill. They have been caring for my grandma through this pandemic and the staff have kept her entertained throughout. They are great at keeping us informed of how she is doing and arranging video calls to see her face. Thank You.
Hollie Hill is fantastic and I highly recommend it. I’ve never seen Grandma so happy and interactive in games and activities. We can’t wait to come to visit when we’re finally allowed to.
Reply from Kristen Fitzgerald, Marketing Assistant at Hollie Hill Care Home

Thank you, Rebecca, we always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience at Hollie Hill Care Home was so positive. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Kevin T (Son of Resident) published on 19 January 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Security is very good. The home entrance greets you with a signing in book and warm/pleasant surroundings. The home is extremely clean and tidy. The manager has an open door to anyone wishing to speak to her relating to the home. Manager and staff are very good with the residents, and will often go
above and beyond their duties to ensure the residents are happy.
Reply from Olivia Shields, Marketing Assistant at Hollie Hill Care Home

Thank you, Kevin, for your feedback following your recent experience at our home. We are happy to learn it has been a positive one. We appreciate you taking the time to let us know how we are doing. Have a wonderful day.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Ruby T (Sister of Resident) published on 11 January 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
I really would recommend this care home, really helpful and understanding staff. My brother has been looked after in these difficult times and the staff are doing a really good job, really appreciate everything they are doing for him. Thank you.
Reply from Kristen Fitzgerald, Marketing Assistant at Hollie Hill Care Home

Thank you, Ruby, for letting us know how we are doing at Hollie Hill Care Home. The care and wellbeing of every resident is our number one priority and it is rewarding to have such positive feedback about how we are doing.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Selina H (Daughter of Resident) published on 17 November 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Huge thank you to care home manager and nurse for helping my mam to ring her granddaughter and wish her a happy 30th birthday, it made her day. Mam loves celebrations, and this call made it possible. Thanks for making it happen, fab.
Reply from Olivia Shields, Marketing Assistant at Hollie Hill Care Home

Thank you, Selina, for letting us know how we are doing at Hollie Hill Care Home. The care and wellbeing of every resident is our number one priority, and it is rewarding to have such positive feedback about how we are doing.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 9.5 (9.459)

Overview of Review Score

The Review Score of 9.5 (9.459) out of 10 for Hollie Hill Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.5 out of 5 from 17 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.459 for Hollie Hill Care Home is calculated as follows: ( (110 Excellents x 5) + (66 Goods x 4) + (16 Satisfactorys x 3) + (1 Poors x 2) + (1 Very Poors x 1) ) ÷ 194 Ratings = 4.459
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Hollie Hill Care Home is based on 16 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 62 registered maximum number of service users is 12.4, which has been reached with 16 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

Loading

Loading Loading

Loading

Loading

Awards / Recognitions (5)

Meet the Team (1)

Jackie

Jackie Glenn

Job Title: Home Manager Joined: 2020

As a care professional for over 20 years, I bring a wealth of understanding and compassion to my role as Home Manager here at Hollie Hill. I have always been passionate about people. My goal is to empower people to live well, deliver quality care and drive positive outcomes for everyone at Hollie Hill.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Hollie Hill Care Home to verify any information. View our terms and conditions. Hollie Hill Care Home has an Enhanced Service - more info.