Hollie Hill Care Home

Durham Road, Stanley DH9 6QZ
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9.5 77 Reviews
  • Hollie Hill Care Home, Stanley
Hollie Hill Care Home is located in Stanley in County Durham. This purpose built care home provides residential, nursing and dementia care for the frail elderly and for those requiring dementia care and support. The home also offers short stays or respite care for those looking for a short break.

Accommodation at Hollie Hill is provided in single occupancy rooms, all of which have en-suite facilities.

The care home features TV lounges and a quiet sitting room for relaxation. Separate dining rooms, where residents can socialise at meal times, are also available. Traditional home cooking using fresh produce is served with daily choices being available. Special diets can be catered for. Residents may benefit from the regular visits made to the home by an experienced hair stylist and qualified chiropodist. The home can arrange for complementary therapies if required.

A good range of activities are also offered.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • For a maximum of 62 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Television point in own room

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1390
  • Self-Funded Residential Dementia Care: from £1450
  • Self-Funded Nursing Care: from £1520
  • RESPITE Self-Funded Residential Care: from £1490
  • RESPITE Self-Funded Residential Dementia Care: from £1550
  • RESPITE Self-Funded Nursing Care: from £1620

These prices are only a guideline, please contact Hollie Hill Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Person in charge

  • Jackie Glen (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (62)

Hollie Hill Care Home Reviews (77)

9.5

Hollie Hill Care Home has a Review Score of 9.5 (9.459) out of 10, based on 17 reviews in the last 2 years.
Over all time Hollie Hill Care Home has 77 reviews.

Overall Experience
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  • 17
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Date Published
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Reviewer Connection to Hollie Hill Care Home
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Total of 77, showing 41-60
Review from Lesley U (Daughter of Resident) published on 16 November 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
I called in to speak with the home manager without making an appointment as my mam was in the hospital; end of life, and I really need her close to me. The home is just around the corner from where I live, and any problems, I could get there straight away. The overall standard of care was excellent
care and support to mam and her family. Soon after mam was admitted, on Mothers Day, the home sadly was on lockdown and the only end of life care had visitors. The home was cleaned to the highest standards, well done. Food always on offer, though mam was eating very much. Sadly on the 16.4.20 mam passed away peacefully.
Just want to say thank you to all the team, everyone works very hard.
Reply from Olivia Shields, Marketing Assistant at Hollie Hill Care Home

Thank you, Lesley, for your feedback and for taking the time to share your experience at Hollie Hill Care Home. We are so sorry to hear about your Mother, but pleased you felt she received great care and hope that her time at Hollie Hill did see some friendships flourish, especially with the care team. If there is anything more we can do, please do not hesitate to reach out. Take care, Lesley.

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Review from Ashleigh J (Granddaughter of Resident) published on 12 November 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
When my grandma was first taken into a care home setting, I was really worried about how she was going to cope as she’s always been able to do things in her own home and for herself up in till her stroke. Going into Holly Hill has really changed my mind on her being there; the staff are all so lovely,
so caring and my grandma loves them all. This year has been extra hard with care homes closing and not been able to see loved ones, but they have gone out their way to let all my family do Facetime with her even when we don’t live together, meaning more than one call. I also cannot thank them enough for how they have helped my grandma over this last few weeks when losing my mam (her daughter) and keeping my grandma going and been able to get her to the funeral. I’ll be forever grateful to them for bringing her. Yous are all amazing.
Reply from Olivia Shields, Marketing Assistant at Hollie Hill Care Home

Thank you for your wonderful feedback about our home. We are pleased to hear that your experience has been positive and appreciate all of your kind comments about our team. We are so sorry to hear about your Mother but pleased that your Grandma was able to attend the funeral, and hope that our team were able to give her some comfort at what must be a very difficult time. Please let us know if there is any more we can do. Take care.

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Review from Brian W (Son of Resident) published on 3 September 2020 Submitted via Website • Report
Overall Experience 4.0 out of 5
Hollie Hill is comfortable, clean and well-run. I am told by my mum that the food is good and she always clears her plate. The garden is large and well-kept and has a very happy feel to it.
The rooms can be decorated and furnished by the resident’s family if desired and can accommodate a single bed,
double wardrobe, chest of drawers, bedside table and two chairs without feeling cramped. The ensuite washroom is basic but has plenty of space for a cabinet, shelf and all the necessities to be clean and comfortable.
There are bright and cosy residents’ lounges and plenty of activities for residents to take part in if they want to.
For me, though, the outstanding feature of Hollie Hill is the staff. They are always there with a friendly smile and a kind word, even when they are obviously busy. I know from mam’s comments and from meeting the staff on visits that they really do care about the people they look after and are also quietly (ish) professional. Real stars!
Reply from Olivia Shields, Marketing Assistant at Hollie Hill Care Home

Thank you, Brian, for your wonderful feedback about our home. We are pleased to hear that your experience has been positive and appreciate all of your kind comments about our team. Take care, we hope to see you again soon.

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Review from Liam H (Grandson of Resident) published on 11 June 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
If and when the time comes for you or a family member I would recommend Hollie Hill Care Home massively. My grandad sadly had a stroke and was moved to Hollie Hill after hospital. I, like most, was a bit sceptical at first and did not like the fact my grandad was not in his own home. However, due to
a few slack months at work, I spent nearly as much time in the home as my grandad, haha. I found all the staff very lovely and gentle and would even consider a few of them as friends. Sadly my grandad is no longer with us, but I've got to say thank you all so much for the love and care you gave to my grandad. I am forever grateful. I can't recommend enough!
Reply from Olivia Shields, Marketing Assistant at Hollie Hill Care Home

Thank you, Liam, for your feedback and for taking the time to share your experience at Hollie Hill Care Home. We are so sorry to hear about your Grandad, but pleased you felt he received great care and hope that his time at our home did see some friendships flourish, especially with the care team. If there is anything more we can do, please do not hesitate to reach out.

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Review from Geraldine S (Daughter of Resident) published on 10 June 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
During this pandemic, I, like many others have been worried about not seeing our loved ones. The staff at Hollie Hill have been exceptional at keeping us informed and in touch. Mam has settled in really well. After only one week as a resident, the carers went the whole way to throwing her a 90th birthday
celebration. Now they keep a smile on their face and carry on with the wonderful job of caring for our loved ones. This also includes manager, admin, nurses, cleaners, cooks and handypersons. A big shout out to you all.
Reply from Olivia Shields, Marketing Assistant at Hollie Hill Care Home

Thank you, Geraldine, for your wonderful feedback about our home. We are pleased to hear that your experience has been positive and appreciate all of your kind comments about our team. Take care, we hope to see you again soon.

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Review from Anne Marie B (Daughter of Resident) published on 3 June 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mam and auntie both live in Hollie Hill and are both well cared for. The staff are lovely and try their best to keep the residents in touch with their families. I live 300 miles away and try to ring and send cards to my mam. The staff are always pleasant on the phone and the residents seem very happy
here.
Reply from Olivia Shields, Marketing Assistant at Hollie Hill Care Home

Thank you, Anne Marie, for your feedback and for taking the time to share your experience of our home. We are pleased to learn it has been so positive and look forward to seeing you again soon. Take care.

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Review from Michelle H (Daughter of Resident) published on 2 June 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad always received the most outstanding love and care here. Lockdown made it so impossible for us to visit, yet the manager did everything possible to keep us up to date with how Dad was doing with video calls, photos and regular communication. We could not have been more grateful for the care,
love and for all the staff who always went over and beyond and held Dad's hand in his final days/hours as I sadly couldn’t due to this virus! Hollie Hill is an amazing Home and is full of amazing staff who were so caring and kind to my beloved Dad. I would highly recommend this care home.
Reply from Olivia Shields, Marketing Assistant at Hollie Hill Care Home

Thank you, Michelle, for your wonderful feedback about our home and kind words about our team. We are so sorry to hear about your Father, but pleased you felt he was treated with the care and compassion he deserved during his time in our home. If there is anything more we can do, please do not hesitate to reach out. Take care, we wish you all the best.

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Review from Julie G (Daughter of Resident) published on 6 May 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother was a resident for 5 months and was cared for at the highest level. She was treated with respect and dignity and the family could never find the words to express our gratitude to the manager and staff, whom always ensured my mother's every need was met.
Reply from Olivia Shields, Marketing Assistant at Hollie Hill Care Home

Thank you, Julie, for letting us know how we are doing at Hollie Hill Care Home. The care and wellbeing of every resident is our number one priority and it is rewarding to have such positive feedback about how we are doing. Have a wonderful day.

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Review from Debra W (Sister-in-law of Resident) published on 8 April 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My sister-in-law was in here a couple of months as she had tumours and needed nursing care. We as a family can't fault the care and the politeness and cleanliness of the care home. Nothing is too much trouble for the staff and visitors are always made welcome. The rooms are warm, cosy and the furniture
is all in excellent condition. The manager had everything in good order and the nurses were excellent with my sister-in-law making her laugh at every opportunity and we are really impressed. The carers were very friendly and again excellent with the patients, we would thoroughly recommend this care home for care and compassion that all staff give. Thank you all for your patience and compassion looking after her.
Reply from Olivia Shields, Marketing Assistant at Hollie Hill Care Home

Thank you, Debra, we always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience at Hollie Hill Care Home was so positive. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised. Take care.

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Review from J S (Daughter-in-law of Resident) published on 27 March 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
An excellent care home with lovely, caring staff. Would recommend for respite care or long term care. Thank you.
Reply from Olivia Shields, Marketing Assistant at Hollie Hill Care Home

Thank you, for sharing your recent experience of our home. We are pleased that it has been so positive and look forward to seeing you again soon. Have a fantastic day.

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Review from P K (Son of Resident) published on 18 March 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff are very friendly. They treat my mother very well and the management has gone out of their way to accommodate us.
Reply from Olivia Shields, Marketing Assistant at Hollie Hill Care Home

Thank you, Paul, for your feedback following your recent experience at our home. We are happy to learn it has been a positive one. We appreciate you taking the time to let us know how we are doing. Have a wonderful day.

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Review from O K (Daughter of Resident) published on 13 September 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
Having had no previous experience of care homes, I did not know what to expect. I need not have worried. The staff at Hollie Hill are extremely courteous, friendly and professional. Nothing is too much trouble and they do their best to make residents feel valued and at home.
I had heard good reviews
of this place in the days leading up to admission, and they were right.
The staff are excellent and the meals/ snacks provided are of a very high standard.
The new Activity Centre will be a boost to the residents as will the new sensory garden.
One suggestion could be that the activities agenda is stuck onto the residents' bathroom door at the start of each week as many don't see the notice board and may miss out on what is going on. It would be a shame for those who are able to attend to miss out on the day's events.
Reply from Jasmine Bracken, Marketing Administrator at Hollie Hill Care Home

Thank you for your comments about your recent experience at Hollie Hill Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care. Please reach out to Hollie Hill regarding your idea to better the home.

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Review from Kate J (Granddaughter of Resident) published on 6 June 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
I would like to thank the staff at Hollie Hill for the end of life care that was given to my Nanna. She was here for the last 2 weeks of her life and I am so pleased I found such a warm, friendly place for her to see out her last days.
All the staff were fantastic so thank you from the bottom of my
heart to all of you.
I visited 5 care homes in the area, and from the minute I walked in, I knew that was the right place, so friendly, caring and compassionate. Nanna enjoyed activities, conversation and thoughtful consideration by the staff and residents.
If you are looking for this for your family member, do not hesitate.
Thank you so much Hollie Hill.
Reply from Ronnie Cavanagh, Marketing at Hollie Hill Care Home

Thank you, Kate, for your kind comments about our Care team. We appreciate you taking the time to leave feedback for Hollie Hill Care Home. We understand how upsetting it must have been, and are so pleased you felt that our team lived up to expectation and treated your Nanna with dignity and the compassion she deserved during her time at our home. We hope that her time at Hollie Hill did see some friendships flourish with both the Care team and residents. Thank you again, Kate, if there is anything more we can do please do not hesitate to reach out.

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Review from K E (Granddaughter of Resident) published on 4 June 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My grandma has been very physically, mentally and emotionally unwell, however, it has been really upsetting to see her so distressed but my dad and I couldn't ask for more from the staff and the home in general.
The staff have been so friendly, approachable, nurturing and compassionate.
It has been
such a relief to know how well she is being cared for and it has given us all peace of mind.
Can't thank you all enough.
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Review from Florence Rita C (Respite Resident) assisted by family/friend published on 15 March 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Staff were very professional and caring because of their workload, always a smile to greet me as a visitor or to meet the family members. I think the home is very good.
Reply from Ronnie Cavanagh, Marketing at Hollie Hill Care Home

Thank you for your wonderful feedback about our home. We are pleased to hear that your experience has been positive and appreciate all of your kind comments about our team. We hope to see you again soon.

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Review from Andrea D (Regular Volunteer) published on 15 March 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I visit Hollie Hill regularly to take a service with some of the residents. Staff always seem to be caring and cheerful, very pleasant with the residents, who appear to be happy and content. I am always made to feel welcome. The home is clean and tidy.
Reply from Ronnie Cavanagh, Marketing at Hollie Hill Care Home

Thank you for sharing your recent experience of our home. We are pleased that it has been so positive and look forward to seeing you again soon. Have a fantastic day.

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Review from Sue T (Daughter of Resident) published on 15 March 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Mam spent the last three weeks of her life in Hollie Hill and from the minute we took her in, we were so pleased. The staff were wonderful, not only caring for Mam's needs but they were very aware of our emotional needs. Thank you so much.
Reply from Ronnie Cavanagh, Marketing at Hollie Hill Care Home

Thank you, Sue, for your comments about your recent experience at Hollie Hill Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care. We always appreciate individuals taking the time to give their feedback and we are very pleased to hear that you had a positive experience. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.

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Review from Maureen M (Daughter of Resident) published on 9 November 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The care home is warm and friendly. All staff are kind and courteous and are always willing to help.
Rooms are clean and tidy and have all that is needed. Anything you do need, staff and management do their very best to accommodate.
Nothing is too much trouble.
Reply from Ronnie Cavanagh, Marketing at Hollie Hill Care Home

Thank you, Maureen, for letting us know how we are doing at Hollie Hill Care Home. The care and wellbeing of every resident is our number one priority and it is rewarding to have such positive feedback about how we are doing.

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Review from S L (Daughter of Resident) published on 9 November 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I find this care home to be one of the best in the area. Nothing is any trouble to any of the carers. They are very friendly and always eager to help. Mum has settled in very well and gets along with all of the staff - always some sort of activities going on during the week for residents to join in.
Would recommend this home to anyone.
Reply from Ronnie Cavanagh, Marketing at Hollie Hill Care Home

Thank you, we always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience at Hollie Hill Care Home was so positive. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.

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Review from Karen B (Daughter of Resident) published on 26 October 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother was placed on palliative care after a long battle and a stroke. She was only at Hollie Hill for seven weeks before she, unfortunately, passed away. During that 7 weeks, the staff have been amazing to my mother and the whole family. They couldn’t have done any more for any of us and treated
my mam like she was part of their own family.


Every staff member in the home gave love, support and hugs when needed. Her care was second to none. Without them, we would have never managed this. They made a hard experience so much easier. There are no words to show our gratitude and we want to say a huge thank you to all involved in my mams care.

Reply from Ronnie Cavanagh, Marketing at Hollie Hill Care Home

Thank you Karen for your kind comments about our Care team. We appreciate you taking the time to leave feedback for Hollie Hill Care Home. We understand how upsetting it must have been, and are so pleased you felt that our team lived up to expectation and treated your Mother with dignity and the compassion she deserved during her time at our home. We hope that her time at Hollie Hill did see some friendships flourish with both the Care team and residents. Thank you again Karen, if there is anything more we can do please do not hesitate to reach out.

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Current Review Score: 9.5 (9.459)

Overview of Review Score

The Review Score of 9.5 (9.459) out of 10 for Hollie Hill Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.5 out of 5 from 17 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.459 for Hollie Hill Care Home is calculated as follows: ( (110 Excellents x 5) + (66 Goods x 4) + (16 Satisfactorys x 3) + (1 Poors x 2) + (1 Very Poors x 1) ) ÷ 194 Ratings = 4.459
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Hollie Hill Care Home is based on 16 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 62 registered maximum number of service users is 12.4, which has been reached with 16 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (5)

Meet the Team (1)

Jackie

Jackie Glenn

Job Title: Home Manager Joined: 2020

As a care professional for over 20 years, I bring a wealth of understanding and compassion to my role as Home Manager here at Hollie Hill. I have always been passionate about people. My goal is to empower people to live well, deliver quality care and drive positive outcomes for everyone at Hollie Hill.

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