
though I was in pain, they made the whole journey for me bearable - for which I thank them sincerelyJoan M(Resident / Service User)

We would highly recommend this care home couldn't fault them all one bit.Linda W(Sister of Resident/Service User)


though I was in pain, they made the whole journey for me bearable - for which I thank them sincerelyJoan M(Resident / Service User)

We would highly recommend this care home couldn't fault them all one bit.Linda W(Sister of Resident/Service User)


Hollie Hill Care Home is located in Stanley in County Durham. This purpose built care home provides residential, nursing and dementia care for the frail elderly and for those requiring dementia care and support. The home also offers short stays or respite care for those looking for a short break.
Accommodation at Hollie Hill is provided in single occupancy rooms, all of which have en-suite facilities.
The care home features TV...
Care Provided by Hollie Hill Care Home
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- For a maximum of 62 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Palliative / End of Life Care
- Convalescent Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Close to Local shops
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Residents Kitchenette
- Television point in own room
Funding & Fees
Weekly Charges per Person
The price(s) shown are provided by the care home. Contact Hollie Hill Care Home for full pricing details and T&Cs.
Contact Hollie Hill Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- Harbour Healthcare Ltd
- Private Owned
Person in charge
- Claire Carlyon(Peripatetic Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
Room Information
- Single Rooms (62)
Hollie Hill Care Home Reviews (91)
Hollie Hill Care Home has a Review Score of 9.7 (9.719) out of 10, based on 18 reviews in the last 2 years.
Over all time Hollie Hill Care Home has 91 reviews.
My Mum always received the highest standard of care during her time at Hollie Hill Care Home I cannot commend all the staff highly enough. She was looked after with affection and felt safe and contented. She enjoyed taking part in the activities organised and they certainly helped and stimulated her during the lockdowns. Visits were well organised, it felt like nothing was too much trouble to facilitate them. As a family we received a lot of help and kindness from everyone at Hollie Hill .
Thank you, Joan, we always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience at Hollie Hill Care Home was so positive. All of our team are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.
Highly satisfied with the standard of care my mother receives from the staff at Hollie Hill Care Home. The staff are all friendly and treat the residents with respect and their dedication during the pandemic cannot be underestimated.
I take my hat off to all the lovely ladies (and one staff member who she always talks about) that care for her! She is so content and happy and you can see by the photos uploaded and her face when you see her how happy she is. I know how comfortable she is which gives us as a family peace of mind.
Everyone is so welcoming and caring and I wouldn’t want my grandma anywhere else!
She always has a story to tell us about one of the carers and tells us how they made her laugh and everyone is “lovely”.
Thank you to every single one of you from the bottom of our hearts.Your care, even through the most difficult times, has been second to none and we as a family are extremely grateful.
Everyone is very friendly and also helpful. My mam has settled in really well.
My mothers care is absolutely outstanding throughout, not just through Covid.
The standard of care is excellent. The home is spotless in appearance. Very high standards all round.
I was made very welcome during my visit. All the staff were friendly and helpful. My mam is very happy and content, and I am sure that she is very well looked after.
Everything so well organised, making everyone feel safe and protected. All staff so helpful and a warm welcome to us.
Thank you to all the staff who have kept my mam safe during the pandemic. Can't wait until she can come out and we can walk around the street. Roll on the next stage.
Thank you for it's a definite 10 from me.
Thank you, Susan, for your comments about your recent experience at Hollie Hill Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care and that your recent visits at the home have gone so well.
My mam has been in Hollie Hill for 5 years and she has always received very good care. The staff always make time to keep you updated with any changes needed to keep my mam safe and comfortable. I will never be able to thank all the staff enough for all that they do, especially during this difficult year.
Thank you, Vivienne, for letting us know how we are doing at Hollie Hill Care Home. The care and wellbeing of every resident is our number one priority and it is rewarding to have such positive feedback about how we are doing.
I would just like to say a massive thank you to all the staff at Hollie Hill. They have been caring for my grandma through this pandemic and the staff have kept her entertained throughout. They are great at keeping us informed of how she is doing and arranging video calls to see her face. Thank You. Hollie Hill is fantastic and I highly recommend it. I’ve never seen Grandma so happy and interactive in games and activities. We can’t wait to come to visit when we’re finally allowed to.
Thank you, Rebecca, we always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience at Hollie Hill Care Home was so positive. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.
Security is very good. The home entrance greets you with a signing in book and warm/pleasant surroundings. The home is extremely clean and tidy. The manager has an open door to anyone wishing to speak to her relating to the home. Manager and staff are very good with the residents, and will often go above and beyond their duties to ensure the residents are happy.
Thank you, Kevin, for your feedback following your recent experience at our home. We are happy to learn it has been a positive one. We appreciate you taking the time to let us know how we are doing. Have a wonderful day.
I really would recommend this care home, really helpful and understanding staff. My brother has been looked after in these difficult times and the staff are doing a really good job, really appreciate everything they are doing for him. Thank you.
Thank you, Ruby, for letting us know how we are doing at Hollie Hill Care Home. The care and wellbeing of every resident is our number one priority and it is rewarding to have such positive feedback about how we are doing.
Huge thank you to care home manager and nurse for helping my mam to ring her granddaughter and wish her a happy 30th birthday, it made her day. Mam loves celebrations, and this call made it possible. Thanks for making it happen, fab.
Thank you, Selina, for letting us know how we are doing at Hollie Hill Care Home. The care and wellbeing of every resident is our number one priority, and it is rewarding to have such positive feedback about how we are doing.
Just want to say thank you to all the team, everyone works very hard.
Thank you, Lesley, for your feedback and for taking the time to share your experience at Hollie Hill Care Home. We are so sorry to hear about your Mother, but pleased you felt she received great care and hope that her time at Hollie Hill did see some friendships flourish, especially with the care team. If there is anything more we can do, please do not hesitate to reach out. Take care, Lesley.
When my grandma was first taken into a care home setting, I was really worried about how she was going to cope as she’s always been able to do things in her own home and for herself up in till her stroke. Going into Holly Hill has really changed my mind on her being there; the staff are all so lovely, so caring and my grandma loves them all. This year has been extra hard with care homes closing and not been able to see loved ones, but they have gone out their way to let all my family do Facetime with her even when we don’t live together, meaning more than one call. I also cannot thank them enough for how they have helped my grandma over this last few weeks when losing my mam (her daughter) and keeping my grandma going and been able to get her to the funeral. I’ll be forever grateful to them for bringing her. Yous are all amazing.
Thank you for your wonderful feedback about our home. We are pleased to hear that your experience has been positive and appreciate all of your kind comments about our team. We are so sorry to hear about your Mother but pleased that your Grandma was able to attend the funeral, and hope that our team...
The rooms can be decorated and furnished by the resident’s family if desired and can accommodate a single bed, double wardrobe, chest of drawers, bedside table and two chairs without feeling cramped. The ensuite washroom is basic but has plenty of space for a cabinet, shelf and all the necessities to be clean and comfortable.
There are bright and cosy residents’ lounges and plenty of activities for residents to take part in if they want to.
For me, though, the outstanding feature of Hollie Hill is the staff. They are always there with a friendly smile and a kind word, even when they are obviously busy. I know from mam’s comments and from meeting the staff on visits that they really do care about the people they look after and are also quietly (ish) professional. Real stars!
Thank you, Brian, for your wonderful feedback about our home. We are pleased to hear that your experience has been positive and appreciate all of your kind comments about our team. Take care, we hope to see you again soon.
If and when the time comes for you or a family member I would recommend Hollie Hill Care Home massively. My grandad sadly had a stroke and was moved to Hollie Hill after hospital. I, like most, was a bit sceptical at first and did not like the fact my grandad was not in his own home. However, due to a few slack months at work, I spent nearly as much time in the home as my grandad, haha. I found all the staff very lovely and gentle and would even consider a few of them as friends. Sadly my grandad is no longer with us, but I've got to say thank you all so much for the love and care you gave to my grandad. I am forever grateful. I can't recommend enough!
Thank you, Liam, for your feedback and for taking the time to share your experience at Hollie Hill Care Home. We are so sorry to hear about your Grandad, but pleased you felt he received great care and hope that his time at our home did see some friendships flourish, especially with the care team. If there is anything more we can do, please do not hesitate to reach out.
During this pandemic, I, like many others have been worried about not seeing our loved ones. The staff at Hollie Hill have been exceptional at keeping us informed and in touch. Mam has settled in really well. After only one week as a resident, the carers went the whole way to throwing her a 90th birthday celebration. Now they keep a smile on their face and carry on with the wonderful job of caring for our loved ones. This also includes manager, admin, nurses, cleaners, cooks and handypersons. A big shout out to you all.
Thank you, Geraldine, for your wonderful feedback about our home. We are pleased to hear that your experience has been positive and appreciate all of your kind comments about our team. Take care, we hope to see you again soon.
My mam and auntie both live in Hollie Hill and are both well cared for. The staff are lovely and try their best to keep the residents in touch with their families. I live 300 miles away and try to ring and send cards to my mam. The staff are always pleasant on the phone and the residents seem very happy here.
Thank you, Anne Marie, for your feedback and for taking the time to share your experience of our home. We are pleased to learn it has been so positive and look forward to seeing you again soon. Take care.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for Hollie Hill Care Home.
There are no upcoming events for Hollie Hill Care Home.
Awards / Recognitions (5)
- 30 Jun 2021Recipient: Harbour Healthcare Ltd
- 28 Feb 2020Recipient: Harbour Healthcare Ltd
- 28 Feb 2019Recipient: Harbour Healthcare Ltd
Accreditations
There are no accreditations posted yet for Hollie Hill Care Home.
Meet the Team (3)

Hi, my name is Claire, and I am the Peripatetic Manager here at Hollie Hill Care Home.

Hi, my name is Emma, and I am the Deputy Manager here at Hollie Hill Care Home

Hi, my name is Phonda, and I am the Administrator here at Hollie Hill Care Home
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