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Hollie Hill Care Home

Durham Road, Stanley, Durham DH9 6QZ
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though I was in pain, they made the whole journey for me bearable - for which I thank them sincerelyJoan M(Resident / Service User)
Hollie Hill Care Home, Stanley
We would highly recommend this care home couldn't fault them all one bit.Linda W(Sister of Resident/Service User)
Hollie Hill Care Home, Stanley
Hollie Hill Care Home, Stanley

Hollie Hill Care Home is located in Stanley in County Durham. This purpose built care home provides residential, nursing and dementia care for the frail elderly and for those requiring dementia care and support. The home also offers short stays or respite care for those looking for a short break.

Accommodation at Hollie Hill is provided in single occupancy rooms, all of which have en-suite facilities.

The care home features TV...  

Care Provided by Hollie Hill Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • For a maximum of 62 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Television point in own room

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,390From £1,490
Residential Dementia CareFrom £1,450From £1,550
Nursing CareFrom £1,520From £1,620

Contact Hollie Hill Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

  • If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Good to Know

Group / Owner

Person in charge

  • Claire Carlyon(Peripatetic Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (62)

Hollie Hill Care Home Reviews (91)

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9.7

Hollie Hill Care Home has a Review Score of 9.7 (9.719) out of 10, based on 18 reviews in the last 2 years. Over all time Hollie Hill Care Home has 91 reviews.

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Review from Joan M (Daughter of Resident) published on 31 January 2022 Submitted via Website
Overall Experience

My Mum always received the highest standard of care during her time at Hollie Hill Care Home I cannot commend all the staff highly enough. She was looked after with affection and felt safe and contented. She enjoyed taking part in the activities organised and they certainly helped and stimulated her during the lockdowns. Visits were well organised, it felt like nothing was too much trouble to facilitate them. As a family we received a lot of help and kindness from everyone at Hollie Hill .

Reply from Olivia Shields, Marketing Assistant at Hollie Hill Care Home

Thank you, Joan, we always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience at Hollie Hill Care Home was so positive. All of our team are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.

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Review from Karl M (Son of Resident) published on 2 September 2021 Submitted via Postal Card
Overall Experience

Highly satisfied with the standard of care my mother receives from the staff at Hollie Hill Care Home. The staff are all friendly and treat the residents with respect and their dedication during the pandemic cannot be underestimated.

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Review from Caitlin M (Granddaughter of Resident) published on 5 August 2021 Submitted via Website
Overall Experience
My grandma is a resident here and the care that she receives is outstanding.
I take my hat off to all the lovely ladies (and one staff member who she always talks about) that care for her! She is so content and happy and you can see by the photos uploaded and her face when you see her how happy she is. I know how comfortable she is which gives us as a family peace of mind.
Everyone is so welcoming and caring and I wouldn’t want my grandma anywhere else!

She always has a story to tell us about one of the carers and tells us how they made her laugh and everyone is “lovely”.

Thank you to every single one of you from the bottom of our hearts.

Your care, even through the most difficult times, has been second to none and we as a family are extremely grateful.

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Review from Sandra H (Daughter of Resident) published on 30 June 2021 Submitted via Postal Card
Overall Experience

Everyone is very friendly and also helpful. My mam has settled in really well.

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Review from Ethel S (Daughter of Resident) published on 6 May 2021 Submitted via Postal Card
Overall Experience

My mothers care is absolutely outstanding throughout, not just through Covid.

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Review from J A (Son-in-law of Resident) published on 27 April 2021 Submitted via Postal Card
Overall Experience

The standard of care is excellent. The home is spotless in appearance. Very high standards all round.

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Review from Eva S (Daughter of Resident) published on 27 April 2021 Submitted via Postal Card
Overall Experience

I was made very welcome during my visit. All the staff were friendly and helpful. My mam is very happy and content, and I am sure that she is very well looked after.

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Review from Margaret S (Daughter of Resident) published on 26 April 2021 Submitted via Postal Card
Overall Experience

Everything so well organised, making everyone feel safe and protected. All staff so helpful and a warm welcome to us.

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Review from Susan R (Daughter of Resident) published on 14 April 2021 Submitted via Website
Overall Experience
I have had three visits since the reopening of care homes, each visit has been very well organised, the staff have been very helpful, plenty of sanitising stations available for use, plenty of PPE available. Mam is well cared for, obviously, the food is fantastic as she has put weight on. (Previously I would find food all over the house so this is good to see).
Thank you to all the staff who have kept my mam safe during the pandemic. Can't wait until she can come out and we can walk around the street. Roll on the next stage.

Thank you for it's a definite 10 from me.

Reply from Olivia Shields, Marketing Assistant at Hollie Hill Care Home

Thank you, Susan, for your comments about your recent experience at Hollie Hill Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care and that your recent visits at the home have gone so well.

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Review from Vivienne H (Daughter of Resident) published on 19 January 2021 Submitted via Website
Overall Experience

My mam has been in Hollie Hill for 5 years and she has always received very good care. The staff always make time to keep you updated with any changes needed to keep my mam safe and comfortable. I will never be able to thank all the staff enough for all that they do, especially during this difficult year.

Reply from Kristen Fitzgerald, Marketing Assistant at Hollie Hill Care Home

Thank you, Vivienne, for letting us know how we are doing at Hollie Hill Care Home. The care and wellbeing of every resident is our number one priority and it is rewarding to have such positive feedback about how we are doing.

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Review from Rebecca R (Granddaughter of Resident) published on 19 January 2021 Submitted via Website
Overall Experience

I would just like to say a massive thank you to all the staff at Hollie Hill. They have been caring for my grandma through this pandemic and the staff have kept her entertained throughout. They are great at keeping us informed of how she is doing and arranging video calls to see her face. Thank You. Hollie Hill is fantastic and I highly recommend it. I’ve never seen Grandma so happy and interactive in games and activities. We can’t wait to come to visit when we’re finally allowed to.

Reply from Kristen Fitzgerald, Marketing Assistant at Hollie Hill Care Home

Thank you, Rebecca, we always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience at Hollie Hill Care Home was so positive. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.

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Review from Kevin T (Son of Resident) published on 19 January 2021 Submitted via Website
Overall Experience

Security is very good. The home entrance greets you with a signing in book and warm/pleasant surroundings. The home is extremely clean and tidy. The manager has an open door to anyone wishing to speak to her relating to the home. Manager and staff are very good with the residents, and will often go above and beyond their duties to ensure the residents are happy.

Reply from Olivia Shields, Marketing Assistant at Hollie Hill Care Home

Thank you, Kevin, for your feedback following your recent experience at our home. We are happy to learn it has been a positive one. We appreciate you taking the time to let us know how we are doing. Have a wonderful day.

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Review from Ruby T (Sister of Resident) published on 11 January 2021 Submitted via Website
Overall Experience

I really would recommend this care home, really helpful and understanding staff. My brother has been looked after in these difficult times and the staff are doing a really good job, really appreciate everything they are doing for him. Thank you.

Reply from Kristen Fitzgerald, Marketing Assistant at Hollie Hill Care Home

Thank you, Ruby, for letting us know how we are doing at Hollie Hill Care Home. The care and wellbeing of every resident is our number one priority and it is rewarding to have such positive feedback about how we are doing.

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Review from Selina H (Daughter of Resident) published on 17 November 2020 Submitted via Website
Overall Experience

Huge thank you to care home manager and nurse for helping my mam to ring her granddaughter and wish her a happy 30th birthday, it made her day. Mam loves celebrations, and this call made it possible. Thanks for making it happen, fab.

Reply from Olivia Shields, Marketing Assistant at Hollie Hill Care Home

Thank you, Selina, for letting us know how we are doing at Hollie Hill Care Home. The care and wellbeing of every resident is our number one priority, and it is rewarding to have such positive feedback about how we are doing.

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Review from Lesley U (Daughter of Resident) published on 16 November 2020 Submitted via Website
Overall Experience
I called in to speak with the home manager without making an appointment as my mam was in the hospital; end of life, and I really need her close to me. The home is just around the corner from where I live, and any problems, I could get there straight away. The overall standard of care was excellent care and support to mam and her family. Soon after mam was admitted, on Mothers Day, the home sadly was on lockdown and the only end of life care had visitors. The home was cleaned to the highest standards, well done. Food always on offer, though mam was eating very much. Sadly on the 16.4.20 mam passed away peacefully.

Just want to say thank you to all the team, everyone works very hard.

Reply from Olivia Shields, Marketing Assistant at Hollie Hill Care Home

Thank you, Lesley, for your feedback and for taking the time to share your experience at Hollie Hill Care Home. We are so sorry to hear about your Mother, but pleased you felt she received great care and hope that her time at Hollie Hill did see some friendships flourish, especially with the care team. If there is anything more we can do, please do not hesitate to reach out. Take care, Lesley.

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Review from Ashleigh J (Granddaughter of Resident) published on 12 November 2020 Submitted via Website
Overall Experience

When my grandma was first taken into a care home setting, I was really worried about how she was going to cope as she’s always been able to do things in her own home and for herself up in till her stroke. Going into Holly Hill has really changed my mind on her being there; the staff are all so lovely, so caring and my grandma loves them all. This year has been extra hard with care homes closing and not been able to see loved ones, but they have gone out their way to let all my family do Facetime with her even when we don’t live together, meaning more than one call. I also cannot thank them enough for how they have helped my grandma over this last few weeks when losing my mam (her daughter) and keeping my grandma going and been able to get her to the funeral. I’ll be forever grateful to them for bringing her. Yous are all amazing.

Reply from Olivia Shields, Marketing Assistant at Hollie Hill Care Home

Thank you for your wonderful feedback about our home. We are pleased to hear that your experience has been positive and appreciate all of your kind comments about our team. We are so sorry to hear about your Mother but pleased that your Grandma was able to attend the funeral, and hope that our team...  

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Review from Brian W (Son of Resident) published on 3 September 2020 Submitted via Website
Overall Experience
Hollie Hill is comfortable, clean and well-run. I am told by my mum that the food is good and she always clears her plate. The garden is large and well-kept and has a very happy feel to it.
The rooms can be decorated and furnished by the resident’s family if desired and can accommodate a single bed, double wardrobe, chest of drawers, bedside table and two chairs without feeling cramped. The ensuite washroom is basic but has plenty of space for a cabinet, shelf and all the necessities to be clean and comfortable.
There are bright and cosy residents’ lounges and plenty of activities for residents to take part in if they want to.

For me, though, the outstanding feature of Hollie Hill is the staff. They are always there with a friendly smile and a kind word, even when they are obviously busy. I know from mam’s comments and from meeting the staff on visits that they really do care about the people they look after and are also quietly (ish) professional. Real stars!

Reply from Olivia Shields, Marketing Assistant at Hollie Hill Care Home

Thank you, Brian, for your wonderful feedback about our home. We are pleased to hear that your experience has been positive and appreciate all of your kind comments about our team. Take care, we hope to see you again soon.

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Review from Liam H (Grandson of Resident) published on 11 June 2020 Submitted via Website
Overall Experience

If and when the time comes for you or a family member I would recommend Hollie Hill Care Home massively. My grandad sadly had a stroke and was moved to Hollie Hill after hospital. I, like most, was a bit sceptical at first and did not like the fact my grandad was not in his own home. However, due to a few slack months at work, I spent nearly as much time in the home as my grandad, haha. I found all the staff very lovely and gentle and would even consider a few of them as friends. Sadly my grandad is no longer with us, but I've got to say thank you all so much for the love and care you gave to my grandad. I am forever grateful. I can't recommend enough!

Reply from Olivia Shields, Marketing Assistant at Hollie Hill Care Home

Thank you, Liam, for your feedback and for taking the time to share your experience at Hollie Hill Care Home. We are so sorry to hear about your Grandad, but pleased you felt he received great care and hope that his time at our home did see some friendships flourish, especially with the care team. If there is anything more we can do, please do not hesitate to reach out.

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Review from Geraldine S (Daughter of Resident) published on 10 June 2020 Submitted via Website
Overall Experience

During this pandemic, I, like many others have been worried about not seeing our loved ones. The staff at Hollie Hill have been exceptional at keeping us informed and in touch. Mam has settled in really well. After only one week as a resident, the carers went the whole way to throwing her a 90th birthday celebration. Now they keep a smile on their face and carry on with the wonderful job of caring for our loved ones. This also includes manager, admin, nurses, cleaners, cooks and handypersons. A big shout out to you all.

Reply from Olivia Shields, Marketing Assistant at Hollie Hill Care Home

Thank you, Geraldine, for your wonderful feedback about our home. We are pleased to hear that your experience has been positive and appreciate all of your kind comments about our team. Take care, we hope to see you again soon.

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Review from Anne Marie B (Daughter of Resident) published on 3 June 2020 Submitted via Website
Overall Experience

My mam and auntie both live in Hollie Hill and are both well cared for. The staff are lovely and try their best to keep the residents in touch with their families. I live 300 miles away and try to ring and send cards to my mam. The staff are always pleasant on the phone and the residents seem very happy here.

Reply from Olivia Shields, Marketing Assistant at Hollie Hill Care Home

Thank you, Anne Marie, for your feedback and for taking the time to share your experience of our home. We are pleased to learn it has been so positive and look forward to seeing you again soon. Take care.

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Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (0) & Events (0)

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Upcoming Events

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Awards / Recognitions (5)

Accreditations

There are no accreditations posted yet for Hollie Hill Care Home.

Meet the Team (3)

Claire Carlyon
Claire CarlyonJob Title:Peripatetic ManagerJoined: 2026

Hi, my name is Claire, and I am the Peripatetic Manager here at Hollie Hill Care Home.

Emma Boyd
Emma BoydJob Title:Deputy Manager

Hi, my name is Emma, and I am the Deputy Manager here at Hollie Hill Care Home

Rhonda Wright
Rhonda WrightJob Title:Administrator

Hi, my name is Phonda, and I am the Administrator here at Hollie Hill Care Home

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