Hollie Hill Care Home

Durham Road, Stanley DH9 6QZ
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9.5 77 Reviews
  • Hollie Hill Care Home, Stanley
Hollie Hill Care Home is located in Stanley in County Durham. This purpose built care home provides residential, nursing and dementia care for the frail elderly and for those requiring dementia care and support. The home also offers short stays or respite care for those looking for a short break.

Accommodation at Hollie Hill is provided in single occupancy rooms, all of which have en-suite facilities.

The care home features TV lounges and a quiet sitting room for relaxation. Separate dining rooms, where residents can socialise at meal times, are also available. Traditional home cooking using fresh produce is served with daily choices being available. Special diets can be catered for. Residents may benefit from the regular visits made to the home by an experienced hair stylist and qualified chiropodist. The home can arrange for complementary therapies if required.

A good range of activities are also offered.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • For a maximum of 62 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Television point in own room

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1390
  • Self-Funded Residential Dementia Care: from £1450
  • Self-Funded Nursing Care: from £1520
  • RESPITE Self-Funded Residential Care: from £1490
  • RESPITE Self-Funded Residential Dementia Care: from £1550
  • RESPITE Self-Funded Nursing Care: from £1620

These prices are only a guideline, please contact Hollie Hill Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Person in charge

  • Jackie Glen (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (62)

Hollie Hill Care Home Reviews (77)

9.5

Hollie Hill Care Home has a Review Score of 9.5 (9.459) out of 10, based on 17 reviews in the last 2 years.
Over all time Hollie Hill Care Home has 77 reviews.

Overall Experience
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Reviewer Connection to Hollie Hill Care Home
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Review from John A (Son of Resident) published on 27 September 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Hollie Hill Care Home is the best care home I've visited. The staff are very friendly and are most competent in what they do from cleaning, cooking, caring and nursing. In the 7 years I've been coming here, I've never once needed to complain about anything or anyone. Full marks all round!
Reply from Ronnie Cavanagh, Marketing at Hollie Hill Care Home

Thank you, John, we always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience at Hollie Hill Care Home was so positive. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.

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Review from Susan H (Sister of Resident) published on 4 September 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My sisters care and health has been totally looked after this month. She was taken to hospital and the staff kept in contact with me about her health all the time she was in. Couldn't thank them enough.
Reply from Ronnie Cavanagh, Marketing at Hollie Hill Care Home

Thank you, Susan, for your feedback following your recent experience at our home. We are happy to learn it has been a positive one. We appreciate you taking the time to let us know how we are doing. Have a wonderful day.

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Review from L S (Daughter of Resident) published on 4 September 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are very caring and attentive. They always have time to talk about Mam. They treat all residents as though they were family, the home has a very family feel to it. Very warm and welcoming.
Reply from Ronnie Cavanagh, Marketing at Hollie Hill Care Home

Thank you for letting us know how we are doing at Hollie Hill Care Home. The care and wellbeing of every resident is our number one priority and it is rewarding to have such positive feedback about how we are doing.

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Review from R T (Daughter of Resident) published on 31 August 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has come here for rehabilitation on an Intermediate Care Scheme.
It has a warm, caring atmosphere. All the staff are devoted to their residents and committed to doing the best job possible. The food is homemade, plentiful and it looks absolutely delicious.
Staff treat my mum like a regular
resident. They are kind and patient with me to in spite of my anxieties about my mum.
Reply from Ronnie Cavanagh, Marketing at Hollie Hill Care Home

Thank you for letting us know how we are doing at Hollie Hill Care Home. The care and wellbeing of every resident is our number one priority and it is rewarding to have such positive feedback about how we are doing. We are so pleased to hear how well your mother has settled in.

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Review from Lynn E (Daughter of Resident) published on 15 August 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother was cared for from 25/7/18 to 5/8/18. During that time the staff have been wonderful and so caring and considerate to her (and all of her family). She has been treated with dignity and respect and lots of humour which I feel is so important. Her last days with you were special and we appreciate
that so much.
Reply from Ronnie Cavanagh, Marketing at Hollie Hill Care Home

Thank you, Lynn, for your feedback and for taking the time to share your experience at Hollie Hill Care Home. We are so sorry to hear about your Mother but pleased you felt your Mother received great care and hope that her time at Hollie Hill did see some friendships flourish, especially with the care team.

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Review from Kirsty P (Niece of Resident) published on 8 September 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
Would like to thank all the staff who looked after my uncle while he was there you have all been great thank you all so much
Reply from Ronnie Cavanagh, Digital Marketing Executive at Hollie Hill Care Home

Thank you, Kirsty, for your kind comments about your recent experience at Hollie Hill Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.

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Review from J M (Wife of Resident) published on 13 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are 1st class at this home. I cannot find fault with anyone at any time, nothing is a problem. My husband passed away this morning and the I got was amazing. Thank you.
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Review from Karen J (Daughter of Resident) published on 10 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother went into Hollie Hill Care Home end of October. I cannot fault this home at all, staff lovely, very friendly. My mam has settled in better than I imagined. Very helpful staff in every way possible.
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Review from Heather T (Friend of Resident) published on 14 February 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Celebration of my friends 100th birthday, what a party, absolutely brilliant! Thanks to all concerned, music, dancing, children from local primary school and a lovely spread of food afterwards with tables, beautifully presented. A wonderful birthday for my friend.
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Review from C L (Daughter-in-law of Resident) published on 27 January 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother-in-law had been in and out of hospital three times when it was evident she couldn't manage on her own at home. Going into the home to give her time to recover from the operation was fantastic she had time support and meals provided which meant she recovered. Now she is ably living in her own
home.
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Review from Susan A (Daughter of Resident) published on 23 January 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This care home is outstanding warm and welcoming. Staff have a great understanding of visitors feelings as well as residents. One lady has bee outstanding helping and welcoming my dad to this care home reassuring him and caring for him. The manager explained and took the time to talk to me and reassuring
me.
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Review from Jean G (Resident) published on 31 May 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Thoroughly enjoyed the bath.
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Review from John S (Brother of Resident) published on 31 May 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My sister has been a self-funding resident in the EMI ward of Hollie Hill since 24/04/2008 with advanced Alzheimer's Disease. The EMI ward is on the ground floor with access to a secure garden. Residents are normally washed and dressed for meals and helped with feeding where necessary. They are encouraged
to walk when able. The bed in my sister's room has an 'active' mattress to reduce the risk of bed sores. Medical attention appears to be prompt and I have been advised whenever this has been necessary. Trips out for residents have always been a few compared with claims from other homes but now my sister would be unable to participate. Staff spend some individual time talking to residents though recently effort appeared reduced due to increase in monitoring paperwork. The home is clean and has had modifications and bright redecoration at least once during our involvement.
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Review from Barry K (Son of Resident) published on 20 May 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff are extremely friendly, caring and professional. I know that my mother will be looked after without fear of her being rushed into A&E at the first problem. I feel totally satisfied and reassured that I can leave her to go on holiday and more importantly she feels safe and very happy. The staff
have gone the extra mile to help her settle in for which I am totally grateful.
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Review from Stanely M (Daughter of Resident) published on 18 May 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mam was a resident for 9 weeks until her death. During that time she received excellent care, all the staff treated her with true kindness and dignity. On the day she arrived a carer said 'this is your mam's home for a while and it is also yours, help yourselves to tea/coffee etc'.


The home itself

has a lovely calm welcoming atmosphere and there was always someone available to answer our questions and guide us through this very sad time. I'll never forget when mam had a hospital appointment; they got her ready, did her hair, she looked a million dollars, and after getting back later we were exhausted, a lovely lady arrived with a tray of tea and cake.
Hollie Hill should be proud of their amazing dedicated staff. Thank you.
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Review from Michala S (Granddaughter of Resident) published on 16 May 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My grandmother was admitted for end of life care. The carers and staff treated her with dignity and respect, making her as comfortable as she could be in her final days. They also made us as a family very welcome and showed us compassion.
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Review from Melanie W (Daughter of Resident) published on 23 March 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Hollie Hill is a lovely, clean and friendly environment for elderly people to stay. The staff are lovely, the decor is lovely and the meals are hot and substantial.
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Current Review Score: 9.5 (9.459)

Overview of Review Score

The Review Score of 9.5 (9.459) out of 10 for Hollie Hill Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.5 out of 5 from 17 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.459 for Hollie Hill Care Home is calculated as follows: ( (110 Excellents x 5) + (66 Goods x 4) + (16 Satisfactorys x 3) + (1 Poors x 2) + (1 Very Poors x 1) ) ÷ 194 Ratings = 4.459
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Hollie Hill Care Home is based on 16 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 62 registered maximum number of service users is 12.4, which has been reached with 16 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (5)

Meet the Team (1)

Jackie

Jackie Glenn

Job Title: Home Manager Joined: 2020

As a care professional for over 20 years, I bring a wealth of understanding and compassion to my role as Home Manager here at Hollie Hill. I have always been passionate about people. My goal is to empower people to live well, deliver quality care and drive positive outcomes for everyone at Hollie Hill.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Hollie Hill Care Home to verify any information. View our terms and conditions. Hollie Hill Care Home has an Enhanced Service - more info.