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Hollie Hill Care Home

Durham Road, Stanley, Durham DH9 6QZ
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though I was in pain, they made the whole journey for me bearable - for which I thank them sincerelyJoan M(Resident / Service User)
Hollie Hill Care Home, Stanley
We would highly recommend this care home couldn't fault them all one bit.Linda W(Sister of Resident/Service User)
Hollie Hill Care Home, Stanley
Hollie Hill Care Home, Stanley

Hollie Hill Care Home is located in Stanley in County Durham. This purpose built care home provides residential, nursing and dementia care for the frail elderly and for those requiring dementia care and support. The home also offers short stays or respite care for those looking for a short break.

Accommodation at Hollie Hill is provided in single occupancy rooms, all of which have en-suite facilities.

The care home features TV...  

Care Provided by Hollie Hill Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • For a maximum of 62 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Television point in own room

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,390From £1,490
Residential Dementia CareFrom £1,450From £1,550
Nursing CareFrom £1,520From £1,620

Contact Hollie Hill Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

  • If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Good to Know

Group / Owner

Person in charge

  • Claire Carlyon(Peripatetic Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (62)

Hollie Hill Care Home Reviews (91)

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9.7

Hollie Hill Care Home has a Review Score of 9.7 (9.719) out of 10, based on 18 reviews in the last 2 years. Over all time Hollie Hill Care Home has 91 reviews.

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Showing 91 reviews matching selected criteria
Review from Michelle H (Daughter of Resident) published on 2 June 2020 Submitted via Website
Overall Experience

My dad always received the most outstanding love and care here. Lockdown made it so impossible for us to visit, yet the manager did everything possible to keep us up to date with how Dad was doing with video calls, photos and regular communication. We could not have been more grateful for the care, love and for all the staff who always went over and beyond and held Dad's hand in his final days/hours as I sadly couldn’t due to this virus! Hollie Hill is an amazing Home and is full of amazing staff who were so caring and kind to my beloved Dad. I would highly recommend this care home.

Reply from Olivia Shields, Marketing Assistant at Hollie Hill Care Home

Thank you, Michelle, for your wonderful feedback about our home and kind words about our team. We are so sorry to hear about your Father, but pleased you felt he was treated with the care and compassion he deserved during his time in our home. If there is anything more we can do, please do not hesitate to reach out. Take care, we wish you all the best.

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Review from Julie G (Daughter of Resident) published on 6 May 2020 Submitted via Website
Overall Experience

My mother was a resident for 5 months and was cared for at the highest level. She was treated with respect and dignity and the family could never find the words to express our gratitude to the manager and staff, whom always ensured my mother's every need was met.

Reply from Olivia Shields, Marketing Assistant at Hollie Hill Care Home

Thank you, Julie, for letting us know how we are doing at Hollie Hill Care Home. The care and wellbeing of every resident is our number one priority and it is rewarding to have such positive feedback about how we are doing. Have a wonderful day.

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Review from Debra W (Sister-in-law of Resident) published on 8 April 2020 Submitted via Website
Overall Experience

My sister-in-law was in here a couple of months as she had tumours and needed nursing care. We as a family can't fault the care and the politeness and cleanliness of the care home. Nothing is too much trouble for the staff and visitors are always made welcome. The rooms are warm, cosy and the furniture is all in excellent condition. The manager had everything in good order and the nurses were excellent with my sister-in-law making her laugh at every opportunity and we are really impressed. The carers were very friendly and again excellent with the patients, we would thoroughly recommend this care home for care and compassion that all staff give. Thank you all for your patience and compassion looking after her.

Reply from Olivia Shields, Marketing Assistant at Hollie Hill Care Home

Thank you, Debra, we always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience at Hollie Hill Care Home was so positive. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised. Take care.

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Review from J S (Daughter-in-law of Resident) published on 27 March 2020 Submitted via Postal Card
Overall Experience

An excellent care home with lovely, caring staff. Would recommend for respite care or long term care. Thank you.

Reply from Olivia Shields, Marketing Assistant at Hollie Hill Care Home

Thank you, for sharing your recent experience of our home. We are pleased that it has been so positive and look forward to seeing you again soon. Have a fantastic day.

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Review from P K (Son of Resident) published on 18 March 2020 Submitted via Postal Card
Overall Experience

The staff are very friendly. They treat my mother very well and the management has gone out of their way to accommodate us.

Reply from Olivia Shields, Marketing Assistant at Hollie Hill Care Home

Thank you, Paul, for your feedback following your recent experience at our home. We are happy to learn it has been a positive one. We appreciate you taking the time to let us know how we are doing. Have a wonderful day.

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Review from O K (Daughter of Resident) published on 13 September 2019 Submitted via Website
Overall Experience
Having had no previous experience of care homes, I did not know what to expect. I need not have worried. The staff at Hollie Hill are extremely courteous, friendly and professional. Nothing is too much trouble and they do their best to make residents feel valued and at home.
I had heard good reviews of this place in the days leading up to admission, and they were right.
The staff are excellent and the meals/ snacks provided are of a very high standard.
The new Activity Centre will be a boost to the residents as will the new sensory garden.

One suggestion could be that the activities agenda is stuck onto the residents' bathroom door at the start of each week as many don't see the notice board and may miss out on what is going on. It would be a shame for those who are able to attend to miss out on the day's events.

Reply from Jasmine Bracken, Marketing Administrator at Hollie Hill Care Home

Thank you for your comments about your recent experience at Hollie Hill Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care. Please reach out to Hollie Hill regarding your idea to better the home.

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Review from Kate J (Granddaughter of Resident) published on 6 June 2019 Submitted via Website
Overall Experience
I would like to thank the staff at Hollie Hill for the end of life care that was given to my Nanna. She was here for the last 2 weeks of her life and I am so pleased I found such a warm, friendly place for her to see out her last days.
All the staff were fantastic so thank you from the bottom of my heart to all of you.
I visited 5 care homes in the area, and from the minute I walked in, I knew that was the right place, so friendly, caring and compassionate. Nanna enjoyed activities, conversation and thoughtful consideration by the staff and residents.
If you are looking for this for your family member, do not hesitate.

Thank you so much Hollie Hill.

Reply from Ronnie Cavanagh, Marketing at Hollie Hill Care Home

Thank you, Kate, for your kind comments about our Care team. We appreciate you taking the time to leave feedback for Hollie Hill Care Home. We understand how upsetting it must have been, and are so pleased you felt that our team lived up to expectation and treated your Nanna with dignity and the...  

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Review from K E (Granddaughter of Resident) published on 4 June 2019 Submitted via Postal Card
Overall Experience
My grandma has been very physically, mentally and emotionally unwell, however, it has been really upsetting to see her so distressed but my dad and I couldn't ask for more from the staff and the home in general.
The staff have been so friendly, approachable, nurturing and compassionate.
It has been such a relief to know how well she is being cared for and it has given us all peace of mind.

Can't thank you all enough.

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Review from Florence Rita C (Respite Resident) published on 15 March 2019 Submitted via Postal Card
Overall Experience

Staff were very professional and caring because of their workload, always a smile to greet me as a visitor or to meet the family members. I think the home is very good.

Reply from Ronnie Cavanagh, Marketing at Hollie Hill Care Home

Thank you for your wonderful feedback about our home. We are pleased to hear that your experience has been positive and appreciate all of your kind comments about our team. We hope to see you again soon.

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Review from Andrea D (Regular Volunteer) published on 15 March 2019 Submitted via Postal Card
Overall Experience

I visit Hollie Hill regularly to take a service with some of the residents. Staff always seem to be caring and cheerful, very pleasant with the residents, who appear to be happy and content. I am always made to feel welcome. The home is clean and tidy.

Reply from Ronnie Cavanagh, Marketing at Hollie Hill Care Home

Thank you for sharing your recent experience of our home. We are pleased that it has been so positive and look forward to seeing you again soon. Have a fantastic day.

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Review from Sue T (Daughter of Resident) published on 15 March 2019 Submitted via Website
Overall Experience

My Mam spent the last three weeks of her life in Hollie Hill and from the minute we took her in, we were so pleased. The staff were wonderful, not only caring for Mam's needs but they were very aware of our emotional needs. Thank you so much.

Reply from Ronnie Cavanagh, Marketing at Hollie Hill Care Home

Thank you, Sue, for your comments about your recent experience at Hollie Hill Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care. We always appreciate individuals taking the time to give their feedback and we are...  

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Review from Maureen M (Daughter of Resident) published on 9 November 2018 Submitted via Postal Card
Overall Experience
The care home is warm and friendly. All staff are kind and courteous and are always willing to help.
Rooms are clean and tidy and have all that is needed. Anything you do need, staff and management do their very best to accommodate.

Nothing is too much trouble.

Reply from Ronnie Cavanagh, Marketing at Hollie Hill Care Home

Thank you, Maureen, for letting us know how we are doing at Hollie Hill Care Home. The care and wellbeing of every resident is our number one priority and it is rewarding to have such positive feedback about how we are doing.

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Review from S L (Daughter of Resident) published on 9 November 2018 Submitted via Postal Card
Overall Experience

I find this care home to be one of the best in the area. Nothing is any trouble to any of the carers. They are very friendly and always eager to help. Mum has settled in very well and gets along with all of the staff - always some sort of activities going on during the week for residents to join in. Would recommend this home to anyone.

Reply from Ronnie Cavanagh, Marketing at Hollie Hill Care Home

Thank you, we always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience at Hollie Hill Care Home was so positive. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.

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Review from Karen B (Daughter of Resident) published on 26 October 2018 Submitted via Website
Overall Experience

My mother was placed on palliative care after a long battle and a stroke. She was only at Hollie Hill for seven weeks before she, unfortunately, passed away. During that 7 weeks, the staff have been amazing to my mother and the whole family. They couldn’t have done any more for any of us and treated my mam like she was part of their own family.

Every staff member in the home gave love, support and hugs when needed. Her care was second to none. Without them, we would have never managed this. They made a hard experience so much easier. There are no words to show our gratitude and we want to say a huge thank you to all involved in my mams care.

Reply from Ronnie Cavanagh, Marketing at Hollie Hill Care Home

Thank you Karen for your kind comments about our Care team. We appreciate you taking the time to leave feedback for Hollie Hill Care Home. We understand how upsetting it must have been, and are so pleased you felt that our team lived up to expectation and treated your Mother with dignity and the...  

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Review from John A (Son of Resident) published on 27 September 2018 Submitted via Postal Card
Overall Experience

Hollie Hill Care Home is the best care home I've visited. The staff are very friendly and are most competent in what they do from cleaning, cooking, caring and nursing. In the 7 years I've been coming here, I've never once needed to complain about anything or anyone. Full marks all round!

Reply from Ronnie Cavanagh, Marketing at Hollie Hill Care Home

Thank you, John, we always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience at Hollie Hill Care Home was so positive. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.

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Review from Susan H (Sister of Resident) published on 4 September 2018 Submitted via Postal Card
Overall Experience

My sisters care and health has been totally looked after this month. She was taken to hospital and the staff kept in contact with me about her health all the time she was in. Couldn't thank them enough.

Reply from Ronnie Cavanagh, Marketing at Hollie Hill Care Home

Thank you, Susan, for your feedback following your recent experience at our home. We are happy to learn it has been a positive one. We appreciate you taking the time to let us know how we are doing. Have a wonderful day.

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Review from L S (Daughter of Resident) published on 4 September 2018 Submitted via Postal Card
Overall Experience

The staff are very caring and attentive. They always have time to talk about Mam. They treat all residents as though they were family, the home has a very family feel to it. Very warm and welcoming.

Reply from Ronnie Cavanagh, Marketing at Hollie Hill Care Home

Thank you for letting us know how we are doing at Hollie Hill Care Home. The care and wellbeing of every resident is our number one priority and it is rewarding to have such positive feedback about how we are doing.

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Review from R T (Daughter of Resident) published on 31 August 2018 Submitted via Postal Card
Overall Experience
My mother has come here for rehabilitation on an Intermediate Care Scheme.
It has a warm, caring atmosphere. All the staff are devoted to their residents and committed to doing the best job possible. The food is homemade, plentiful and it looks absolutely delicious.

Staff treat my mum like a regular resident. They are kind and patient with me to in spite of my anxieties about my mum.

Reply from Ronnie Cavanagh, Marketing at Hollie Hill Care Home

Thank you for letting us know how we are doing at Hollie Hill Care Home. The care and wellbeing of every resident is our number one priority and it is rewarding to have such positive feedback about how we are doing. We are so pleased to hear how well your mother has settled in.

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Review from Lynn E (Daughter of Resident) published on 15 August 2018 Submitted via Postal Card
Overall Experience

My mother was cared for from 25/7/18 to 5/8/18. During that time the staff have been wonderful and so caring and considerate to her (and all of her family). She has been treated with dignity and respect and lots of humour which I feel is so important. Her last days with you were special and we appreciate that so much.

Reply from Ronnie Cavanagh, Marketing at Hollie Hill Care Home

Thank you, Lynn, for your feedback and for taking the time to share your experience at Hollie Hill Care Home. We are so sorry to hear about your Mother but pleased you felt your Mother received great care and hope that her time at Hollie Hill did see some friendships flourish, especially with the care team.

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Review from Kirsty P (Niece of Resident) published on 8 September 2017 Submitted via Website
Overall Experience

Would like to thank all the staff who looked after my uncle while he was there you have all been great thank you all so much

Reply from Ronnie Cavanagh, Digital Marketing Executive at Hollie Hill Care Home

Thank you, Kirsty, for your kind comments about your recent experience at Hollie Hill Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (0) & Events (0)

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Upcoming Events

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Awards / Recognitions (5)

Accreditations

There are no accreditations posted yet for Hollie Hill Care Home.

Meet the Team (3)

Claire Carlyon
Claire CarlyonJob Title:Peripatetic ManagerJoined: 2026

Hi, my name is Claire, and I am the Peripatetic Manager here at Hollie Hill Care Home.

Emma Boyd
Emma BoydJob Title:Deputy Manager

Hi, my name is Emma, and I am the Deputy Manager here at Hollie Hill Care Home

Rhonda Wright
Rhonda WrightJob Title:Administrator

Hi, my name is Phonda, and I am the Administrator here at Hollie Hill Care Home

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