Submit a Review for Jack Dormand Care Home
Fourth Street, Horden, Peterlee, SR8 4LD
View Full Details of Jack Dormand Care HomeLatest Reviews for Jack Dormand Care Home
16 December 2025
From the minute we walked through the door we were welcomed with warmth and hospitality. My brother-in-law Paul was constantly telling me how happy he was here. The whole team made us welcome and as we were here for the day we were provided with lovely well cooked food. All the residents seemed very happy and very chatty. The rooms and all comminal rooms were beautifully decorated and everything was clean and homely. The atmosphere was calm and caring and the facilities exceptional.
16 December 2025
From the beginning of our visit to the end we received genuine warmth and hostpitality with understated professionalism. A rare thing. The team is also highly motivated and uses this to enhance the environment through a creative 'mindset' to make the rooms a bit special. I genuinely believe this creativity has a positive effect on the patients mental health which is evidentous through my brother Paul.
26 September 2025
Everything related to my sisters care is excellent regarding her care at a difficult time. My sister is always treated with dignity and care.
26 September 2025
Everything we have seen about the home has been really excellent. From his care, looking after him as well as all the staff are very kind and friendly and very caring. Hoping that it all continues and everything stays as good as it is.This is another exceptional care home. Many thanks.
26 September 2025
My uncle came into the home for six weeks respite as he hasn't been feeling well. The home has been very welcoming towards him and myself. The staff are very friendly caring and helpful in meeting his care needs. He has settled from day one and in my opinion is enjoying relaxing, watching his TV in bed. I think this care home was definitely the right choice.
24 September 2025
The home is clean and comfortable, and all the staff are excellent. The level of care is apparent throughout the home. Residents are encouraged to participate in events which help to keep them interested and motivated. Meals provided are appropriate, and a good variety is offered. My friend, who is a resident, seems happy and content, and other residents seem the same from what I have observed. The staff are friendly and approachable and are easy to talk with. Residents also talk with me, and they are happy to join in with our conversations. I would say that Jack Dormand Care Home must the highly rated in all areas.
24 September 2025
My friend is a resident, and this care home has an excellent level of care shown to residents. All the staff are brilliant and provide everything the residents need. My friend is happy living there, and when we visit, we are made welcome by everyone. The home is very clean, and what makes it special is the care that all the staff provide.
14 August 2025
I am well looked after by the staff, they always get me what I need. I enjoy chatting to them.
12 August 2025
I am always happy here. I like to join in with activities and staff are really nice. They deserve a pay rise.
20 June 2025
The care and support is exceptional. All the staff are caring and very professional if and when there is a problem the staff go that extra mile to try and resolve the issue. I am happy and content my son is receiving the best of care.
16 June 2025
Absolutely outstanding service. My father was treated with care and kindness and so was my family. I was able to stay with dad overnight and the night staff were helpful and attentive. My family are truly grateful to all the staff.
26 March 2025
I'm happy here we have lots of fun and I enjoy singing and playing my guitar and going out to the pub and the museum.
20 February 2025
My mother suffers from advanced dementia and her care in Jack Dormand is excellent. She is treated with care, kindness and dignity. I cannot fault any of the staff at the home they are all kind and caring. The facilities and activities are first class. I would recommend this home to anyone.
24 January 2025
Mam is so well looked after here. Carers are so caring, they know mam so well. The carers go above and beyond in their care of mam. The place itself has such a welcoming and friendly atmosphere. We are so happy with mam's care.
24 January 2025
Must say my mam has improved so much since she came into Jack Dormand Care Home. She has settled well even though she says to us she doesn't like being here, just for something to say! We are more than happy with the care staff. I feel less worried knowing she is safe and looked after at all times. The nursing care is very good and I'm informed of any health changes etc. They are spot on when treatments are received. Thank you.
22 January 2025
Mam has now been in care for just over 2 years. She has settled well into her environment. She is well catered for in all aspects. She has high praise for all staff members and how clean and fresh her new home is. She enjoys all meals and likes to have banter with staff. Its a bit difficult for her to interact in activities as she is blind so mainly keeps herself to herself. All in all she is well looked after in all her needs 24/7.
22 January 2025
Jack Dormand Care Home has been home to my mam in law since June 2024. In that time staff have shown nothing but kindness, compassion and professionalism at all times. Frequent activities keep mam entertained and we are confident she is well cared for when we're not there. Regarding the meals - I was asked if I wanted to have tea with mam one day and it was superb! Thank you Jack Dormand.
22 January 2025
The staff here have taken away all my concerns regarding my mam being in a care home. The personal touch they show to my mam and the family is very good, with everyone interacting in a friendly and courteous manner with consideration to how she is feeling at any given time. The home is spotless, cleaners are visible every day. Home is nice and warm. Entertainment staff are excellent.
22 January 2025
My husband is a resident at Jack Dorman Care Home and I am so happy with the care he receives. Staff treat the residents like family and are always helpful and polite to me too. I always a feel welcome. I can not thank them enough for the way they look after my husband.
22 January 2025
My mam has been in Jack Dormand Care Home for 7 weeks and I am over the moon with the care she has had within this time. The staff go above and beyond and the atmosphere within her unit is always very friendly and welcoming. The staff see to all of my mam's needs with a caring and understanding nature making me feel confident. She is happy, settled and well cared for. I highly recommend this home.
Latest Reviews for Jack Dormand Care Home
16 December 2025
From the minute we walked through the door we were welcomed with warmth and hospitality. My brother-in-law Paul was constantly telling me how happy he was here. The whole team made us welcome and as we were here for the day we were provided with lovely well cooked food. All the residents seemed very happy and very chatty. The rooms and all comminal rooms were beautifully decorated and everything was clean and homely. The atmosphere was calm and caring and the facilities exceptional.
16 December 2025
From the beginning of our visit to the end we received genuine warmth and hostpitality with understated professionalism. A rare thing. The team is also highly motivated and uses this to enhance the environment through a creative 'mindset' to make the rooms a bit special. I genuinely believe this creativity has a positive effect on the patients mental health which is evidentous through my brother Paul.
26 September 2025
Everything related to my sisters care is excellent regarding her care at a difficult time. My sister is always treated with dignity and care.
26 September 2025
Everything we have seen about the home has been really excellent. From his care, looking after him as well as all the staff are very kind and friendly and very caring. Hoping that it all continues and everything stays as good as it is.This is another exceptional care home. Many thanks.
26 September 2025
My uncle came into the home for six weeks respite as he hasn't been feeling well. The home has been very welcoming towards him and myself. The staff are very friendly caring and helpful in meeting his care needs. He has settled from day one and in my opinion is enjoying relaxing, watching his TV in bed. I think this care home was definitely the right choice.
24 September 2025
The home is clean and comfortable, and all the staff are excellent. The level of care is apparent throughout the home. Residents are encouraged to participate in events which help to keep them interested and motivated. Meals provided are appropriate, and a good variety is offered. My friend, who is a resident, seems happy and content, and other residents seem the same from what I have observed. The staff are friendly and approachable and are easy to talk with. Residents also talk with me, and they are happy to join in with our conversations. I would say that Jack Dormand Care Home must the highly rated in all areas.
24 September 2025
My friend is a resident, and this care home has an excellent level of care shown to residents. All the staff are brilliant and provide everything the residents need. My friend is happy living there, and when we visit, we are made welcome by everyone. The home is very clean, and what makes it special is the care that all the staff provide.
14 August 2025
I am well looked after by the staff, they always get me what I need. I enjoy chatting to them.
12 August 2025
I am always happy here. I like to join in with activities and staff are really nice. They deserve a pay rise.
20 June 2025
The care and support is exceptional. All the staff are caring and very professional if and when there is a problem the staff go that extra mile to try and resolve the issue. I am happy and content my son is receiving the best of care.
16 June 2025
Absolutely outstanding service. My father was treated with care and kindness and so was my family. I was able to stay with dad overnight and the night staff were helpful and attentive. My family are truly grateful to all the staff.
26 March 2025
I'm happy here we have lots of fun and I enjoy singing and playing my guitar and going out to the pub and the museum.
20 February 2025
My mother suffers from advanced dementia and her care in Jack Dormand is excellent. She is treated with care, kindness and dignity. I cannot fault any of the staff at the home they are all kind and caring. The facilities and activities are first class. I would recommend this home to anyone.
24 January 2025
Mam is so well looked after here. Carers are so caring, they know mam so well. The carers go above and beyond in their care of mam. The place itself has such a welcoming and friendly atmosphere. We are so happy with mam's care.
24 January 2025
Must say my mam has improved so much since she came into Jack Dormand Care Home. She has settled well even though she says to us she doesn't like being here, just for something to say! We are more than happy with the care staff. I feel less worried knowing she is safe and looked after at all times. The nursing care is very good and I'm informed of any health changes etc. They are spot on when treatments are received. Thank you.
22 January 2025
Mam has now been in care for just over 2 years. She has settled well into her environment. She is well catered for in all aspects. She has high praise for all staff members and how clean and fresh her new home is. She enjoys all meals and likes to have banter with staff. Its a bit difficult for her to interact in activities as she is blind so mainly keeps herself to herself. All in all she is well looked after in all her needs 24/7.
22 January 2025
Jack Dormand Care Home has been home to my mam in law since June 2024. In that time staff have shown nothing but kindness, compassion and professionalism at all times. Frequent activities keep mam entertained and we are confident she is well cared for when we're not there. Regarding the meals - I was asked if I wanted to have tea with mam one day and it was superb! Thank you Jack Dormand.
22 January 2025
The staff here have taken away all my concerns regarding my mam being in a care home. The personal touch they show to my mam and the family is very good, with everyone interacting in a friendly and courteous manner with consideration to how she is feeling at any given time. The home is spotless, cleaners are visible every day. Home is nice and warm. Entertainment staff are excellent.
22 January 2025
My husband is a resident at Jack Dorman Care Home and I am so happy with the care he receives. Staff treat the residents like family and are always helpful and polite to me too. I always a feel welcome. I can not thank them enough for the way they look after my husband.
22 January 2025
My mam has been in Jack Dormand Care Home for 7 weeks and I am over the moon with the care she has had within this time. The staff go above and beyond and the atmosphere within her unit is always very friendly and welcoming. The staff see to all of my mam's needs with a caring and understanding nature making me feel confident. She is happy, settled and well cared for. I highly recommend this home.