Jack Dormand Care Home, Peterlee, Durham
Jack Dormand Care Home, Peterlee, Durham
Jack Dormand Care Home, Peterlee, Durham

Jack Dormand Care Home is located close to the North East coastline, in the heart of Horden, County Durham, a purpose-built bedded accommodation offering residential, residential dementia, nursing and nursing dementia care.

Residents at Jack Dormand have a choice of lounge areas which feature comfortable and specially designed furnishings. The quiet lounge is ideal for those who prefer more tranquil surroundings. Well-equipped bedrooms are safe and comfortable, many of which have pleasant sea views or views across the village.

Chefs at Jack Dormand pride themselves on knowing the tastes of residents and preparing a choice of home-cooked, fresh, nutritional meals and catering for any dietary and cultural needs.

Group: HC-One

Person in charge: Marie Shillaw (Home Manager)

Local Authority / Social Services: Durham County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 43 Service Users

Registered Care Categories*: Dementia • Mental Health Condition • Old Age • Sensory Impairment

Specialist Care Categories: Alcohol Dependence (past or present) • Alzheimer's • Asperger Syndrome • Autism/ASD • Bipolar/Manic Depression • Cancer Care • Challenging Behaviour • Colitis & Crohn's Disease • Down Syndrome • Drug Dependence (past or present) • Epilepsy • Hearing Impairment • Multiple Sclerosis • Orthopaedic • Parkinson's Disease • Schizophrenia • Speech Impairment • Stroke • Visual Impairment

Admission Information: Convalescent over 55 years of age. Ages 65+.

Single Rooms: 43

Rooms with ensuite WC: 0

Facilities & Services: Palliative Care • Day Care • Respite Care • Convalescent Care • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Bar/Cafe on premises • Television point in own room

Latest Care Quality Commission* Report on Jack Dormand Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Bed Vacancies

posted 31 Oct 2017

Please contact us for information regarding our bed availability

Reviews

9.7 Jack Dormand Care Home has a Review Score of 9.7 (9.736)

The Review Score of 9.7 (maximum of 10) for Jack Dormand Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 23 Reviews over all time. This Average Rating is also the rating value for Jack Dormand Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 20 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.736 for Jack Dormand Care Home is calculated as follows: ( (209 Excellents x 5) + (61 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 276 Ratings = 4.736

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Jack Dormand Care Home is based on 20 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 8.6 positive Reviews (43 registered maximum number of service users ÷ 5). 20 Reviews ÷ 8.6 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    19
  • Good
    4
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Jack Dormand Care Home?

  • Extremely LIKELY
    21
  • Likely
    2
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Jack Dormand Care Home

  • Son of Resident/Service User
    7
  • Daughter of Resident/Service User
    6
  • Resident / Service User
    3
  • Wife of Resident/Service User
    2
  • Friend of Resident/Service User
    1
  • more

The level of care and cleanliness of the home was of an excellent standard. The care workers and management could not do enough to help. They were brilliant.
The rooms were nice and the food was nice and the activities were good.
All in all, a very well run home.
Thank you.

How likely would you be to recommend Jack Dormand Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Satisfactory

Staff are very friendly and approachable. They are efficient, caring and will go that extra mile. My husband has only been in 3 months and found it hard to settle but with patience and understanding, and giving him dignity and respect he is adjusting well.

I am regularly informed of his progress and of any changes in his needs. I cannot fault the care my husband receives.

How likely would you be to recommend Jack Dormand Care Home? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

My wife, during visits, insists I take her home. I completely understand this is due to her condition and I just wish she could understand as it causes problems and we tend to fall out. I find the nursing staff very caring and nothing is too much trouble.
My wife enjoys the occasional trip out and returns very happy. She is so missed at home by me and the family but we are all very happy with the care she receives, which is second to none. I have very little knowledge of other homes.

How likely would you be to recommend Jack Dormand Care Home? Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Satisfactory

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Satisfactory

Excellent care. Me and my wife are very happy.

How likely would you be to recommend Jack Dormand Care Home? Extremely Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

Very caring staff, always there to listen to your troubles. Very helpful staff who always give their time.

How likely would you be to recommend Jack Dormand Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Over the past 2 years, my Aunt has resided at Jack Dormand.
Her care has been excellent and all staff have been caring and compassionate.
They have treated us as family and I have found this care establishment to be faultless in all aspects.

How likely would you be to recommend Jack Dormand Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Everyone is very kind and caring and treat us both as part of the family.

How likely would you be to recommend Jack Dormand Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My father is very happy where he is living. Loves the staff, loves the food and everything about the care home.
I am very pleased with the service provided by all involved. The staff do everything they can to keep my father safe and happy.
5 star.

How likely would you be to recommend Jack Dormand Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

My mum is a resident at Jack Dormand Care Home and has been there for just under a year. It is her new home and she has settled really well. Nothing at all is a bother to the staff. If mum wants an ice-cream they take her to the shop. If she doesn't fancy her dinner, then they will get her something else. Her hair is done every week and she can have as many baths as she wants. She loves the staff but what is more important the staff really love her too.

How likely would you be to recommend Jack Dormand Care Home? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Having just attended a social service interview with one friend. I have helped a member of staff to ensure the social worker of the impeccable service provided by Jack Dormand Care Home. Every problem in any part of the patient's needs is approached directly and with only the needs and care of each patient in mind. Seeing the vast improvement in my friend's health and mind is certainly proof that this is the best!

How likely would you be to recommend Jack Dormand Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Very good. Everyone has been very caring and helpful, couldn't do enough for me. Enjoyed the outings.
If I had to go into a home again I would definitely come back here.

How likely would you be to recommend Jack Dormand Care Home? Extremely Likely

Average Rating: 

 4.1 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Satisfactory

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

I think everything about the care home is excellent. The carers are first class, food is of a very high standard.
Lots of activities. Rooms are bright and airy, everyone is very clean.
I would highly recommend Jack Dormand care home to anyone.

How likely would you be to recommend Jack Dormand Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Caring, helpful staff who did all they could to make my mother comfortable. Nice room, always warm and cosy. It was nice to be able to put pictures and personal items around the place, to make mam feel at home.

How likely would you be to recommend Jack Dormand Care Home? Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Mam moved into Jack Dormand Care Home in November 2016. The care she receives is excellent. She has some challenging behaviours that the care staff are always supportive, patient and caring. Any issues are handled immediately and resolved. I would recommend the home to friends and family for their relatives.

How likely would you be to recommend Jack Dormand Care Home? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Good

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

My dad was a resident in the Jack Dormand Care Home from April 2016 - Sept 2016.
I found every aspect of the care home exceptional, including cleanliness, support, food, care, time given to dad and the dignity and respect shown.
The management and care team were the most caring and personable people I have ever had the pleasure of meeting.
I wouldn't hesitate to recommend the Jack Dormand Care Home.

How likely would you be to recommend Jack Dormand Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

We find the staff very friendly, helpful and extremely good at their jobs. They take the time to not only get to know the residents but to get to know their families as well. The activities for the residents are varied and well organised.

How likely would you be to recommend Jack Dormand Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Great staff look after my mother very well, can't ask for better.

How likely would you be to recommend Jack Dormand Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The staff are great, taking excellent care of my grandma. She loves living there with all the excellent facilities.

How likely would you be to recommend Jack Dormand Care Home? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

In my opinion, this is probably the best run care home in the country with the best care and staff there is. With plenty of activities for residents to participate in on a regular basis. There is a very pleasant and welcoming environment when you enter the premises.
The premises are also very clean and tidy.

How likely would you be to recommend Jack Dormand Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Satisfactory

Value for Money: Excellent

The staff have helped settle my mam into the care home and have taken on board what are her likes and dislikes. They genuinely do care about all of the residents. Nothing is too much trouble and if my mam needs anything the carers and nurses are quick to source it.
The activities and social aspect of the home is excellent and something my mam really enjoys as do the family who join in.

How likely would you be to recommend Jack Dormand Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Very special care given to very special people!

My brother and I were extremely happy with the care offered by the staff at Jack Dormand. Even after mam's death they continued to support the family by enabling a relative/resident of the same care home to attend mam's funeral in the care home's minibus. Care which was above and beyond.

How likely would you be to recommend Jack Dormand Care Home? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

After suffering a serious stroke my brother was eventually admitted to Jack Dormand Care Home. He had been awarded a British Empire Medal but due to him now being in a wheelchair was unable to collect it - however the home management completely took charge of the situation and arranged (with help from his daughter and son) to have her Majesty’s Lord Lieutenant present the "BEM" to my brother at the home. We actually live in Australia and the original date for the ceremony was going to be the 30th August but the manager of the home arranged for this to be brought forward to the 12th so that we could attend the home, not only sorted everything out - they also paid for a magnificent buffet, champagne, cake, flowers, invitations, a solo singer, photographer, unveiling of a mural by a local young lady. A truly wonderful afternoon for everyone concerned. I go home to Australia in the knowledge that my brother is in caring and competent hands. Thank you to all concerned.

How likely would you be to recommend Jack Dormand Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

My father had a very dense stroke back in February 2016. He was admitted to hospital but didn't improve. He came here in July. The home and staff are the best thing that happened to my father and my family. All staff care excellent for him and the home is always clean and tidy. Nothing is a problem to them and the manager has sorted everything immediately. We don't have to worry about him as he is cared for excellently.

How likely would you be to recommend Jack Dormand Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

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Awards / Recognitions

April 2017

Top 20 Large Care Home Groups 2017

Recipient: HC-One

Date: Saturday 01 Apr 2017

more details

Job Vacancies

Staff Profiles

Marie

Marie Shillaw

Job Title: Home Manager

Joined: 2014

Description:

“For me, kindness means treating everyone you come into contact with equally and with respect and dignity.”

Marie has gained over 25 years’ experience in providing care and support for older people to enrich their lives. She is a knowledgeable and dedicated leader who is passionate about delivering the highest possible standards in care and quality of life for Residents.

Marie joined Jack Dormand as Home Manager as she closely shares HC-One’s vision in aiming to provide the kindest care for each and every Resident. She uses her experience to motivate her team to deliver care and support in a way that Residents gain the most benefit, in a warm and welcoming home.

She also works hard to arrange events and activities with nearby organisations and is always quick to welcome the local community to Jack Dormand.

When asked what she enjoys most about her role, Marie remarked: “I just love having the opportunity to make a positive difference to the lives of our Residents.”

Outside of work, Marie enjoys swimming and spending time with her family.

If you would like to find out more information about Jack Dormand, Marie has an ‘Open Door Policy’ and would be pleased to welcome you for an informal discussion.

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Jack Dormand Care Home