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Jack Dormand Care Home

Fourth Street, Horden, Peterlee, Durham SR8 4LD
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The staff treat my mom with care, dignity, professionalism and affectionJ P(Daughter of Resident/Service User)
Jack Dormand Care Home, Peterlee
Jack Dormand Care Home, Peterlee
Jack Dormand Care Home, Peterlee

Jack Dormand Care Home, situated just off the coast in the town of Peterlee, supports older people to lead their best lives with personalised residential, nursing and nursing dementia care.

The home offers a comfortable environment for all residents with many living areas overlooking the coast. The onsite hair salon, wellbeing programme and lovely garden are a favourite amongst the residents.

From care assistants and nurses, to wellbeing coordinators and chefs,...  

Care Provided by Jack Dormand Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 43 Service Users

Dementia Care Types

  • Moderate Dementia

Other Care Provided

  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,137From £1,251
Residential Dementia CareFrom £1,160From £1,276
Nursing CareFrom £1,411From £1,552
Nursing Dementia CareFrom £1,469From £1,616

Contact Jack Dormand Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

  • If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Good to Know

Group / Owner

Person in charge

  • Ann Marie Shillaw (Home Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (43)

Jack Dormand Care Home Reviews (101)

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9.9

Jack Dormand Care Home has a Review Score of 9.9 (9.923) out of 10, based on 25 reviews in the last 2 years. Over all time Jack Dormand Care Home has 101 reviews.

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Showing 101 reviews matching selected criteria
Review from Paul B (Son of Resident) published on 16 May 2022 Submitted via Website
Overall Experience

Since day one, when my dad came into Jack Dormand Care Home, he has been treated with respect and really well, in fact, all our family have. We find the staff friendly and courteous. My dad always praises the meals and the dining room.

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Review from John G (Next of Kin) published on 13 May 2022 Submitted via Website
Overall Experience

I can recommend Jack Dormand highly; the staff and the care the residents receive are phenomenal.

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Review from Linda T (Daughter of Resident) published on 10 March 2022 Submitted via Postal Card
Overall Experience

My mam and dad were both in the home. Unfortunately, my dad died on 21st December 2021. I was astounded at the number of care staff who stood outside to show respect on the day of my dad's funeral. It made us really proud of how much they respected my dad. My mam is still in the home, and the staff are marvellous with her. She has dementia, and they are so understanding and caring with her. Two of the carers, in particular, go into her room and give her a kiss and a cuddle before they go home. Their care is excellent.

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Review from G H (Daughter-in-law of Resident) published on 29 September 2021 Submitted via Postal Card
Overall Experience

A lovely, homely home, brilliant staff, and management. Families are made to feel like part of their family. Nothing is too much trouble. We as a family can rest assured that our loved ones are being cared for. Kindness is there in spadefuls.

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Review from Tracy D (Daughter of Resident) published on 22 September 2021 Submitted via Postal Card
Overall Experience
Staff are a credit to this care home.
Everything is always explained to myself and mum.

Very happy with care my mum has received in the last 14 weeks.

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Review from M C (Daughter of Resident) published on 11 June 2021 Submitted via Postal Card
Overall Experience

Care and support for my mam has been excellent and she is treated with great dignity. Mam's family are always treated very well.

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Review from Kurt L (Son of Resident) published on 10 June 2021 Submitted via Postal Card
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Excellent care and support for my mams vascular dementia.

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Review from Stephen H (Son of Resident) published on 10 June 2021 Submitted via Postal Card
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Very good service, everything is handled very well. Friendly staff. My mum is very happy here.

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Review from Lisa W (Daughter of Resident) published on 10 June 2021 Submitted via Postal Card
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The care home has treated my parents with respect and care and have been very friendly with family. I have felt happy my parents are here being taken care of properly.

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Review from Barry T (Son-in-law of Resident) published on 7 April 2021 Submitted via Website
Overall Experience
Last year my 96-year-old mother-in-law moved into Jack Dormand with Alzheimers/dementia and a number of mobility and health issues. Covid rules made visiting restrictive but staff backed this up with direct contact to my wife and I. The care and compassion shown at all stages until she died recently were outstanding with the initiative regularly being taken to assure us and make my mother-in-law comfortable and safe. We never met any member of staff who did less than go the extra mile for all three of us and unexpectedly there were some good memories of her stay.

Our grateful thanks go to all those who work there.

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Review from Gillian S (Daughter of Resident) published on 3 December 2020 Submitted via Postal Card
Overall Experience
I have no concerns regarding my mother's residential home. She is in the dementia unit.
Sadly this year due to the pandemic I have not visited inside the home since February/early March. I know she has been well cared for and due to video calls I have seen her virtually.

Hopefully, visiting will return at some point in the future so I am able to hold her hand, give her a loving cuddle and kiss. Thanks to everyone, nurses, carers, cleaners and admin.

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Review from Ann P (Next of Kin) published on 3 December 2020 Submitted via Postal Card
Overall Experience

Jack Dormand Care Home is above commendable. It makes other care homes in the area seem inadequate and sub-standard. My friend was, when active, an outdoor man but this has been catered for really well and he is still his happy self. The staff treat him like family and that includes the manager and admin staff. When I am in need of total care, I pray they will have room for me.

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Review from Edwin L (Son of Resident) published on 1 December 2020 Submitted via Postal Card
Overall Experience

My mother is quite happy in the home. She is treated with the dignity and care she deserves. The activities are excellent. I cannot praise the staff enough, neither can my mother's brothers and sisters who are really happy with the care she gets. Once again Thank you HC One.

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Review from F M (Daughter of Resident) published on 1 December 2020 Submitted via Postal Card
Overall Experience

High-quality care delivered in a compassionate way. The family fully involved in all aspects of care. Resident treated with dignity and respect in a safe and secure environment.

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Review from R N (Wife of Resident) published on 11 September 2020 Submitted via Postal Card
Overall Experience
My husband has been in since June and I cannot praise all the staff that deals and looks after him. They go over and beyond caring for him. It takes a load off my mind knowing he is happy, clean and well looked after.

Thanks, everyone.

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Review from A C (Daughter of Resident) published on 9 September 2020 Submitted via Postal Card
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Very caring helpful staff, nothing seems to be too much trouble. It is a difficult period and they are trying to be supportive of residents needs.

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Review from C H (Niece of Resident) published on 9 September 2020 Submitted via Postal Card
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Great staff can't do enough for everyone. Very clean and friendly.

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Review from S M (Son of Resident) published on 27 September 2019 Submitted via Postal Card
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My mother has been in several care homes, of which this is definitely the best. I would recommend it without reservation. The staff are caring, friendly and very professional. I have a high degree of confidence in them. The home feels like a genuine home for resident. Their bedrooms could be a little bigger, but one, of course, understands the pressure of space, this is a minor point only. Overall, very happy.

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Review from Julie M (Daughter of Resident) published on 27 September 2019 Submitted via Postal Card
Overall Experience

My mam is cared for with genuine affection from the hard-working staff at Jack Dormand. I know I leave her in safe hands.

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Review from Derek T (Sister of Resident) published on 23 September 2019 Submitted via Postal Card
Overall Experience
My sister has moved from another care home and since her arrival here, she has improved in every way thanks to the care and professionalism of the manager and her team. What a relief.

Thanks.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (16) & Events (0)

News
  • 11 Nov 2025

    HC-One’s Jack Dormand Care Home in Horden, County Durham, has been embracing creativity and community spirit ahead of Remembrance Day, thanks to the fantastic support of local college students. Over...

  • 11 Nov 2025

    HC-One’s Jack Dormand Care Home in Horden, County Durham, has been embracing creativity and community spirit ahead of Remembrance Day, thanks to the fantastic support of local college students. Over...

  • 10 Jul 2025

    HC-One’s Jack Dormand Care Home in Horden, Peterlee, is proud to celebrate Tizzy Taylor’s remarkable achievement of qualifying as a Nurse Associate (NA) and joining the Nursing and Midwifery Council...

Upcoming Events

There are no upcoming events for Jack Dormand Care Home.

Awards / Recognitions (13)

  • 30 Jan 2026Recipient: HC-One
  • 31 Jan 2024Recipient: Jack Dormand Care Home
  • 28 Feb 2023Recipient: Jack Dormand Care Home

Accreditations

There are no accreditations posted yet for Jack Dormand Care Home.

Meet the Team (1)

Marie Shillaw
Marie ShillawJob Title:Home ManagerJoined: 2014

“For me, kindness means treating everyone you come into contact with equally and with respect and dignity.”

Marie has gained over 25 years’ experience in providing care and support for older people to enrich their lives. She is a knowledgeable and dedicated leader who is passionate about delivering the highest possible standards in care and quality of life for Residents.

Marie joined Jack Dormand as Home Manager as she closely shares HC-One’s vision in aiming to provide the kindest care for each and every Resident. She uses her experience to motivate her team to deliver care and support in a way that Residents gain the most benefit, in a warm and welcoming home.

She also works hard to arrange events and activities with nearby organisations and is always quick to welcome the local community to Jack Dormand.

When asked what she enjoys most about her role, Marie remarked: “I just love having the opportunity to make a positive difference to the lives of our Residents.”

Outside of work, Marie enjoys swimming and spending time with her family.

If you would like to find out more information about Jack Dormand, Marie has an ‘Open Door Policy’ and would be pleased to welcome you for an informal discussion.

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