
The staff treat my mom with care, dignity, professionalism and affectionJ P(Daughter of Resident/Service User)



The staff treat my mom with care, dignity, professionalism and affectionJ P(Daughter of Resident/Service User)



Jack Dormand Care Home, situated just off the coast in the town of Peterlee, supports older people to lead their best lives with personalised residential, nursing and nursing dementia care.
The home offers a comfortable environment for all residents with many living areas overlooking the coast. The onsite hair salon, wellbeing programme and lovely garden are a favourite amongst the residents.
From care assistants and nurses, to wellbeing coordinators and chefs,...
Care Provided by Jack Dormand Care Home
Primary Care Categories
- Older Person Care
- Dementia
- Mental Health Condition
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 43 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Moderate Dementia
Other Care Provided
- Stroke
- Palliative / End of Life Care
- Convalescent Care
- Day Care
Facilities
- Own Furniture if required
- Close to Local shops
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
The price(s) shown are provided by the care home. Contact Jack Dormand Care Home for full pricing details and T&Cs.
Contact Jack Dormand Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- HC-One
- Private Owned
Person in charge
- Ann Marie Shillaw (Home Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
Room Information
- Single Rooms (43)
Jack Dormand Care Home Reviews (101)
Jack Dormand Care Home has a Review Score of 9.9 (9.923) out of 10, based on 25 reviews in the last 2 years.
Over all time Jack Dormand Care Home has 101 reviews.
Since day one, when my dad came into Jack Dormand Care Home, he has been treated with respect and really well, in fact, all our family have. We find the staff friendly and courteous. My dad always praises the meals and the dining room.
I can recommend Jack Dormand highly; the staff and the care the residents receive are phenomenal.
My mam and dad were both in the home. Unfortunately, my dad died on 21st December 2021. I was astounded at the number of care staff who stood outside to show respect on the day of my dad's funeral. It made us really proud of how much they respected my dad. My mam is still in the home, and the staff are marvellous with her. She has dementia, and they are so understanding and caring with her. Two of the carers, in particular, go into her room and give her a kiss and a cuddle before they go home. Their care is excellent.
A lovely, homely home, brilliant staff, and management. Families are made to feel like part of their family. Nothing is too much trouble. We as a family can rest assured that our loved ones are being cared for. Kindness is there in spadefuls.
Everything is always explained to myself and mum.
Very happy with care my mum has received in the last 14 weeks.
Care and support for my mam has been excellent and she is treated with great dignity. Mam's family are always treated very well.
Excellent care and support for my mams vascular dementia.
Very good service, everything is handled very well. Friendly staff. My mum is very happy here.
The care home has treated my parents with respect and care and have been very friendly with family. I have felt happy my parents are here being taken care of properly.
Our grateful thanks go to all those who work there.
Sadly this year due to the pandemic I have not visited inside the home since February/early March. I know she has been well cared for and due to video calls I have seen her virtually.
Hopefully, visiting will return at some point in the future so I am able to hold her hand, give her a loving cuddle and kiss. Thanks to everyone, nurses, carers, cleaners and admin.
Jack Dormand Care Home is above commendable. It makes other care homes in the area seem inadequate and sub-standard. My friend was, when active, an outdoor man but this has been catered for really well and he is still his happy self. The staff treat him like family and that includes the manager and admin staff. When I am in need of total care, I pray they will have room for me.
My mother is quite happy in the home. She is treated with the dignity and care she deserves. The activities are excellent. I cannot praise the staff enough, neither can my mother's brothers and sisters who are really happy with the care she gets. Once again Thank you HC One.
High-quality care delivered in a compassionate way. The family fully involved in all aspects of care. Resident treated with dignity and respect in a safe and secure environment.
Thanks, everyone.
Very caring helpful staff, nothing seems to be too much trouble. It is a difficult period and they are trying to be supportive of residents needs.
Great staff can't do enough for everyone. Very clean and friendly.
My mother has been in several care homes, of which this is definitely the best. I would recommend it without reservation. The staff are caring, friendly and very professional. I have a high degree of confidence in them. The home feels like a genuine home for resident. Their bedrooms could be a little bigger, but one, of course, understands the pressure of space, this is a minor point only. Overall, very happy.
My mam is cared for with genuine affection from the hard-working staff at Jack Dormand. I know I leave her in safe hands.
Thanks.
Bed Vacancies
Please contact us for latest vacancies.
News (16) & Events (0)
- 11 Nov 2025
HC-One’s Jack Dormand Care Home in Horden, County Durham, has been embracing creativity and community spirit ahead of Remembrance Day, thanks to the fantastic support of local college students. Over...
- 11 Nov 2025
HC-One’s Jack Dormand Care Home in Horden, County Durham, has been embracing creativity and community spirit ahead of Remembrance Day, thanks to the fantastic support of local college students. Over...
- 10 Jul 2025
HC-One’s Jack Dormand Care Home in Horden, Peterlee, is proud to celebrate Tizzy Taylor’s remarkable achievement of qualifying as a Nurse Associate (NA) and joining the Nursing and Midwifery Council...
There are no upcoming events for Jack Dormand Care Home.
Awards / Recognitions (13)
- 30 Jan 2026Recipient: HC-One
- 31 Jan 2024Recipient: Jack Dormand Care Home
- 28 Feb 2023Recipient: Jack Dormand Care Home
Accreditations
There are no accreditations posted yet for Jack Dormand Care Home.
Meet the Team (1)

“For me, kindness means treating everyone you come into contact with equally and with respect and dignity.”
Marie has gained over 25 years’ experience in providing care and support for older people to enrich their lives. She is a knowledgeable and dedicated leader who is passionate about delivering the highest possible standards in care and quality of life for Residents.
Marie joined Jack Dormand as Home Manager as she closely shares HC-One’s vision in aiming to provide the kindest care for each and every Resident. She uses her experience to motivate her team to deliver care and support in a way that Residents gain the most benefit, in a warm and welcoming home.
She also works hard to arrange events and activities with nearby organisations and is always quick to welcome the local community to Jack Dormand.
When asked what she enjoys most about her role, Marie remarked: “I just love having the opportunity to make a positive difference to the lives of our Residents.”
Outside of work, Marie enjoys swimming and spending time with her family.
If you would like to find out more information about Jack Dormand, Marie has an ‘Open Door Policy’ and would be pleased to welcome you for an informal discussion.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Jack Dormand Care Home to verify any information. View our terms and conditions. Jack Dormand Care Home has an Enhanced Service -more info.