
The staff treat my mom with care, dignity, professionalism and affectionJ P(Daughter of Resident/Service User)



The staff treat my mom with care, dignity, professionalism and affectionJ P(Daughter of Resident/Service User)



Jack Dormand Care Home, situated just off the coast in the town of Peterlee, supports older people to lead their best lives with personalised residential, nursing and nursing dementia care.
The home offers a comfortable environment for all residents with many living areas overlooking the coast. The onsite hair salon, wellbeing programme and lovely garden are a favourite amongst the residents.
From care assistants and nurses, to wellbeing coordinators and chefs,...
Care Provided by Jack Dormand Care Home
Primary Care Categories
- Older Person Care
- Dementia
- Mental Health Condition
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 43 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Moderate Dementia
Other Care Provided
- Stroke
- Palliative / End of Life Care
- Convalescent Care
- Day Care
Facilities
- Own Furniture if required
- Close to Local shops
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
The price(s) shown are provided by the care home. Contact Jack Dormand Care Home for full pricing details and T&Cs.
Contact Jack Dormand Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- HC-One
- Private Owned
Person in charge
- Ann Marie Shillaw (Home Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
Room Information
- Single Rooms (43)
Jack Dormand Care Home Reviews (101)
Jack Dormand Care Home has a Review Score of 9.9 (9.923) out of 10, based on 25 reviews in the last 2 years.
Over all time Jack Dormand Care Home has 101 reviews.
Must say my mam has improved so much since she came into Jack Dormand Care Home. She has settled well even though she says to us she doesn't like being here, just for something to say! We are more than happy with the care staff. I feel less worried knowing she is safe and looked after at all times. The nursing care is very good and I'm informed of any health changes etc. They are spot on when treatments are received. Thank you.
Mam has now been in care for just over 2 years. She has settled well into her environment. She is well catered for in all aspects. She has high praise for all staff members and how clean and fresh her new home is. She enjoys all meals and likes to have banter with staff. Its a bit difficult for her to interact in activities as she is blind so mainly keeps herself to herself. All in all she is well looked after in all her needs 24/7.
Staff treat the residents like family and are always helpful and polite to me too.
I always a feel welcome.
I can not thank them enough for the way they look after my husband.
My mam has been in Jack Dormand Care Home for 7 weeks and I am over the moon with the care she has had within this time. The staff go above and beyond and the atmosphere within her unit is always very friendly and welcoming. The staff see to all of my mam's needs with a caring and understanding nature making me feel confident. She is happy, settled and well cared for. I highly recommend this home.
I visited for Christmas this weekend, and from the second I walked in, I found myself in the most lovely, family atmosphere. I was made to feel so welcome, with a real home from home atmosphere. I was even treated to some delicious meals, with 5 star service!
I can't thank the staff enough for all they do. Every resident is spoken to with respect and dignity. Staff deliver a tailor made experience to each person and residents are relaxed and happy.
I feel very lucky to know that Dad is shown so much love. It's not easy living far away, I miss him dearly. But I live with zero worries about his care.
They are angels. Thank you.
Fantastic place, very satisfied with my mother's care and overall well-being. The staff from the kitchen, cleaners, and management are very pleasant and helpful in every manner.
Very happy with the care we received. Excellent.
My mother has been in Jack Dormand for approximately 5 years, I cannot possibly say anything negative about the home, staff and care that she receives. The staff are so caring, friendly, nothing is a bother to them, I'm so happy that my mum is in the home. I know she is well looked after, I never worry about her as I know she's safe and loved.
I like to go to the lounge for the activities which I enjoy, especially the bingo. I've been lucky to go on a few trips and really enjoyed them at Christmas time seeing all the lovely decorations and having a cuppa with my new friends in the home.
My mam just moved into Jack Dormand Home in October and the caring staff did so well to help Mam adjust to her new home. Both myself and my sister have been very pleased with Mam's care and as a family we have been made to feel very welcome and well-informed with relevant information regarding Mam's health and well-being. The atmosphere and activities in the lead up to Xmas has been fantastic and all staff join in activities which helps residents to feel a part of everything they do.
Throughout her short time at Jack Dormand Care Home she was treated with respect and love with a high degree of personal care carried out with respect and dignity.
I have a pleasant experience when visiting my Grandad. Staff are always helpful and friendly. I am happy with the facilities and the staff are always willing to help my grandad. I couldn't ask for better service. My grandads room and the rest of the home is always clean.
Staff are nice.
Happy here.
Well looked after.
I know she is ok, so I have peace of mind.
Mother has only been here for two weeks, but we are extremely grateful for the great care she is receiving from all the amazing staff. Thank you.
Lovely home. Lovely staff. My sister is very happy.
My dad has only been in Jack Dormand for a couple of weeks and have found the staff to be very friendly and helpful, which has helped Dad settle in. I have found it to be a very good care home and would highly recommend it.
Having removed my mother from a previous "home", we appealed to Jack Dormand successfully for a place. I can honestly say this was a very positive move, and all at the home, from the care assistant to the management, made Mam and the family welcome. They always answered our questions and "bent over backwards" to make Mum comfy and content. Many thanks.
My mother has been a resident at Jack Dormand for seven months. Her needs and requirements on a daily basis are complex and extensive. The staff treat my mom with care, dignity, professionalism and affection. This care and attention ensure Mom is content, comfortable, clean and as healthy as is possible for her condition. Any medical and physical hygiene issues are dealt with quickly.
Jack Dormand is a wonderful, friendly, welcoming care home. My grandad has been in the home for over a year. He has settled in lovely. The staff are brilliant and the management. Families are made to feel very welcome.
Bed Vacancies
Please contact us for latest vacancies.
News (16) & Events (0)
- 11 Nov 2025
HC-One’s Jack Dormand Care Home in Horden, County Durham, has been embracing creativity and community spirit ahead of Remembrance Day, thanks to the fantastic support of local college students. Over...
- 11 Nov 2025
HC-One’s Jack Dormand Care Home in Horden, County Durham, has been embracing creativity and community spirit ahead of Remembrance Day, thanks to the fantastic support of local college students. Over...
- 10 Jul 2025
HC-One’s Jack Dormand Care Home in Horden, Peterlee, is proud to celebrate Tizzy Taylor’s remarkable achievement of qualifying as a Nurse Associate (NA) and joining the Nursing and Midwifery Council...
There are no upcoming events for Jack Dormand Care Home.
Awards / Recognitions (13)
- 30 Jan 2026Recipient: HC-One
- 31 Jan 2024Recipient: Jack Dormand Care Home
- 28 Feb 2023Recipient: Jack Dormand Care Home
Accreditations
There are no accreditations posted yet for Jack Dormand Care Home.
Meet the Team (1)

“For me, kindness means treating everyone you come into contact with equally and with respect and dignity.”
Marie has gained over 25 years’ experience in providing care and support for older people to enrich their lives. She is a knowledgeable and dedicated leader who is passionate about delivering the highest possible standards in care and quality of life for Residents.
Marie joined Jack Dormand as Home Manager as she closely shares HC-One’s vision in aiming to provide the kindest care for each and every Resident. She uses her experience to motivate her team to deliver care and support in a way that Residents gain the most benefit, in a warm and welcoming home.
She also works hard to arrange events and activities with nearby organisations and is always quick to welcome the local community to Jack Dormand.
When asked what she enjoys most about her role, Marie remarked: “I just love having the opportunity to make a positive difference to the lives of our Residents.”
Outside of work, Marie enjoys swimming and spending time with her family.
If you would like to find out more information about Jack Dormand, Marie has an ‘Open Door Policy’ and would be pleased to welcome you for an informal discussion.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Jack Dormand Care Home to verify any information. View our terms and conditions. Jack Dormand Care Home has an Enhanced Service -more info.