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Jack Dormand Care Home

Fourth Street, Horden, Peterlee, Durham SR8 4LD
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The staff treat my mom with care, dignity, professionalism and affectionJ P(Daughter of Resident/Service User)
Jack Dormand Care Home, Peterlee
Jack Dormand Care Home, Peterlee
Jack Dormand Care Home, Peterlee

Jack Dormand Care Home, situated just off the coast in the town of Peterlee, supports older people to lead their best lives with personalised residential, nursing and nursing dementia care.

The home offers a comfortable environment for all residents with many living areas overlooking the coast. The onsite hair salon, wellbeing programme and lovely garden are a favourite amongst the residents.

From care assistants and nurses, to wellbeing coordinators and chefs,...  

Care Provided by Jack Dormand Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 43 Service Users

Dementia Care Types

  • Moderate Dementia

Other Care Provided

  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,137From £1,251
Residential Dementia CareFrom £1,160From £1,276
Nursing CareFrom £1,411From £1,552
Nursing Dementia CareFrom £1,469From £1,616

Contact Jack Dormand Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

  • If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Good to Know

Group / Owner

Person in charge

  • Ann Marie Shillaw (Home Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (43)

Jack Dormand Care Home Reviews (101)

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9.9

Jack Dormand Care Home has a Review Score of 9.9 (9.923) out of 10, based on 25 reviews in the last 2 years. Over all time Jack Dormand Care Home has 101 reviews.

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Review from E A (Daughter of Resident) published on 24 January 2025 Submitted via Postal Card
Overall Experience

Must say my mam has improved so much since she came into Jack Dormand Care Home. She has settled well even though she says to us she doesn't like being here, just for something to say! We are more than happy with the care staff. I feel less worried knowing she is safe and looked after at all times. The nursing care is very good and I'm informed of any health changes etc. They are spot on when treatments are received. Thank you.

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Review from G P (Son of Resident) published on 22 January 2025 Submitted via Postal Card
Overall Experience

Mam has now been in care for just over 2 years. She has settled well into her environment. She is well catered for in all aspects. She has high praise for all staff members and how clean and fresh her new home is. She enjoys all meals and likes to have banter with staff. Its a bit difficult for her to interact in activities as she is blind so mainly keeps herself to herself. All in all she is well looked after in all her needs 24/7.

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Review from Lynn R (Wife of Resident) published on 22 January 2025 Submitted via Website
Overall Experience
My husband is a resident at Jack Dorman Care Home and I am so happy with the care he receives.
Staff treat the residents like family and are always helpful and polite to me too.
I always a feel welcome.

I can not thank them enough for the way they look after my husband.

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Review from Claire W (Daughter of Resident) published on 22 January 2025 Submitted via Postal Card
Overall Experience

My mam has been in Jack Dormand Care Home for 7 weeks and I am over the moon with the care she has had within this time. The staff go above and beyond and the atmosphere within her unit is always very friendly and welcoming. The staff see to all of my mam's needs with a caring and understanding nature making me feel confident. She is happy, settled and well cared for. I highly recommend this home.

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Review from Tammy H (Daughter of Resident) published on 9 January 2025 Submitted via Website
Overall Experience
Before visiting Dad at Jack Dormand, I'd had the pleasure of talking to staff members on the phone. Even then, it was clear that, not only was Dad in a place where he is cared about, but that care, was also extended to me. I was told to call whenever, and when I do, they give me updates on how Dad is doing, with genuine content, rather than generic statements.
I visited for Christmas this weekend, and from the second I walked in, I found myself in the most lovely, family atmosphere. I was made to feel so welcome, with a real home from home atmosphere. I was even treated to some delicious meals, with 5 star service!
I can't thank the staff enough for all they do. Every resident is spoken to with respect and dignity. Staff deliver a tailor made experience to each person and residents are relaxed and happy.
I feel very lucky to know that Dad is shown so much love. It's not easy living far away, I miss him dearly. But I live with zero worries about his care.

They are angels. Thank you.

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Review from D M (Son of Resident) published on 22 May 2024 Submitted via Postal Card
Overall Experience

Fantastic place, very satisfied with my mother's care and overall well-being. The staff from the kitchen, cleaners, and management are very pleasant and helpful in every manner.

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Review from L R (Daughter of Resident) published on 3 May 2024 Submitted via Postal Card
Overall Experience

Very happy with the care we received. Excellent.

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Review from S W (Daughter of Resident) published on 16 February 2024 Submitted via Postal Card
Overall Experience

My mother has been in Jack Dormand for approximately 5 years, I cannot possibly say anything negative about the home, staff and care that she receives. The staff are so caring, friendly, nothing is a bother to them, I'm so happy that my mum is in the home. I know she is well looked after, I never worry about her as I know she's safe and loved.

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Review from E C (Resident / Service User) published on 1 February 2024 Submitted via Postal Card
Overall Experience
I settled here better than I expected. The staff are very nice - I like it when they have time to talk to me which helps to pass the time away.

I like to go to the lounge for the activities which I enjoy, especially the bingo. I've been lucky to go on a few trips and really enjoyed them at Christmas time seeing all the lovely decorations and having a cuppa with my new friends in the home.

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Review from C M (Daughter of Resident) published on 10 January 2024 Submitted via Postal Card
Overall Experience

My mam just moved into Jack Dormand Home in October and the caring staff did so well to help Mam adjust to her new home. Both myself and my sister have been very pleased with Mam's care and as a family we have been made to feel very welcome and well-informed with relevant information regarding Mam's health and well-being. The atmosphere and activities in the lead up to Xmas has been fantastic and all staff join in activities which helps residents to feel a part of everything they do.

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Review from M L (Daughter of Resident) published on 29 December 2023 Submitted via Postal Card
Overall Experience
We are delighted with the care my mother in law received in the final stages of her life.

Throughout her short time at Jack Dormand Care Home she was treated with respect and love with a high degree of personal care carried out with respect and dignity.

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Review from S B (Granddaughter of Resident) published on 28 February 2023 Submitted via Postal Card
Overall Experience

I have a pleasant experience when visiting my Grandad. Staff are always helpful and friendly. I am happy with the facilities and the staff are always willing to help my grandad. I couldn't ask for better service. My grandads room and the rest of the home is always clean.

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Review from P S (Daughter of Resident) published on 28 February 2023 Submitted via Postal Card
Overall Experience
Very Clean.
Staff are nice.

Happy here.

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Review from Sonia T (Daughter of Resident) published on 24 February 2023 Submitted via Postal Card
Overall Experience
Mum is very happy at Jack Dormand.
Well looked after.

I know she is ok, so I have peace of mind.

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Review from Paul J (Son of Resident) published on 10 February 2023 Submitted via Postal Card
Overall Experience

Mother has only been here for two weeks, but we are extremely grateful for the great care she is receiving from all the amazing staff. Thank you.

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Review from Henry C (Brother of Resident) published on 12 October 2022 Submitted via Postal Card
Overall Experience

Lovely home. Lovely staff. My sister is very happy.

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Review from Karen G (Daughter of Resident) published on 19 August 2022 Submitted via Postal Card
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My dad has only been in Jack Dormand for a couple of weeks and have found the staff to be very friendly and helpful, which has helped Dad settle in. I have found it to be a very good care home and would highly recommend it.

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Review from Sharon B (Daughter of Resident) published on 23 June 2022 Submitted via Postal Card
Overall Experience

Having removed my mother from a previous "home", we appealed to Jack Dormand successfully for a place. I can honestly say this was a very positive move, and all at the home, from the care assistant to the management, made Mam and the family welcome. They always answered our questions and "bent over backwards" to make Mum comfy and content. Many thanks.

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Review from J P (Daughter of Resident) published on 6 June 2022 Submitted via Postal Card
Overall Experience

My mother has been a resident at Jack Dormand for seven months. Her needs and requirements on a daily basis are complex and extensive. The staff treat my mom with care, dignity, professionalism and affection. This care and attention ensure Mom is content, comfortable, clean and as healthy as is possible for her condition. Any medical and physical hygiene issues are dealt with quickly.

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Review from Amber S (Granddaughter of Resident) published on 17 May 2022 Submitted via Website
Overall Experience

Jack Dormand is a wonderful, friendly, welcoming care home. My grandad has been in the home for over a year. He has settled in lovely. The staff are brilliant and the management. Families are made to feel very welcome.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (16) & Events (0)

News
  • 11 Nov 2025

    HC-One’s Jack Dormand Care Home in Horden, County Durham, has been embracing creativity and community spirit ahead of Remembrance Day, thanks to the fantastic support of local college students. Over...

  • 11 Nov 2025

    HC-One’s Jack Dormand Care Home in Horden, County Durham, has been embracing creativity and community spirit ahead of Remembrance Day, thanks to the fantastic support of local college students. Over...

  • 10 Jul 2025

    HC-One’s Jack Dormand Care Home in Horden, Peterlee, is proud to celebrate Tizzy Taylor’s remarkable achievement of qualifying as a Nurse Associate (NA) and joining the Nursing and Midwifery Council...

Upcoming Events

There are no upcoming events for Jack Dormand Care Home.

Awards / Recognitions (13)

  • 30 Jan 2026Recipient: HC-One
  • 31 Jan 2024Recipient: Jack Dormand Care Home
  • 28 Feb 2023Recipient: Jack Dormand Care Home

Accreditations

There are no accreditations posted yet for Jack Dormand Care Home.

Meet the Team (1)

Marie Shillaw
Marie ShillawJob Title:Home ManagerJoined: 2014

“For me, kindness means treating everyone you come into contact with equally and with respect and dignity.”

Marie has gained over 25 years’ experience in providing care and support for older people to enrich their lives. She is a knowledgeable and dedicated leader who is passionate about delivering the highest possible standards in care and quality of life for Residents.

Marie joined Jack Dormand as Home Manager as she closely shares HC-One’s vision in aiming to provide the kindest care for each and every Resident. She uses her experience to motivate her team to deliver care and support in a way that Residents gain the most benefit, in a warm and welcoming home.

She also works hard to arrange events and activities with nearby organisations and is always quick to welcome the local community to Jack Dormand.

When asked what she enjoys most about her role, Marie remarked: “I just love having the opportunity to make a positive difference to the lives of our Residents.”

Outside of work, Marie enjoys swimming and spending time with her family.

If you would like to find out more information about Jack Dormand, Marie has an ‘Open Door Policy’ and would be pleased to welcome you for an informal discussion.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Jack Dormand Care Home to verify any information. View our terms and conditions. Jack Dormand Care Home has an Enhanced Service -more info.