Submit a Review for The Cottage Nursing Home
54 Hendy Road, Mold, CH7 1QS
View full details of The Cottage Nursing HomeLatest Reviews for The Cottage Nursing Home
06 August 2025
I had room number 16 reserved for my mum last year. 2024. We had visited the home and it was beautiful , very modern, well thought out. The manager was so excited and enthusiastic for the home to open. She had amazing ideas for the home. She had chosen all the furnishings etc . Unfortunately my
mum passed away 11 August'24 prior to the home opening. We voluntered in March 2025 to help to do activities with the residents. We found: Poor management and organization, especially at meal times and toileting times. Severe staff shortages and most staff spoke very little English making it difficult to communicate to the residents. Very little activity funding. I was relieved my mum never went there. Rosewood you have a beautiful home that needs proper funding and management. The previous manager was a HUGE loss. You need to act now, if the home closes you deserve it!
15 July 2025
We moved my mum from here a few weeks ago. She was left in bed most days. Food was put in front of her and left then later taken away as she had dementia and mostly it never occurred to her to eat it. The staff turnover was constant so she had different carers every week. Her clothes were ruined by
the laundry and often lost even though labelled. She often was wearing someone else's clothes. Her nails were never cut. She often smelled of urine or worse and when we asked for someone to clean or toilet her they were always short staffed. The home looks nice but it's an awful place. She is now at another home which is much better run.
15 July 2025
This is a terrible home, all activities of daily living very very poor. My friend now has no quality to her life. Always tearful and has moved in an independent 92 year old, now frail vulnerable.. If I can help 1 elderly person don't move into this home.
26 December 2024
There are insufficient staff to meet the resident's needs. There is a very high turnover of staff which is most unsettling to an elderly person, who needs intimate care. Everything is late - getting up, lunch, etc. My sister and father were stuck in the lift for 5 mins and no one answered the alarm.
I wish we had put him elsewhere.
13 March 2016
This is the most amazing place. The staff are always helping patients with care, friendliness and patience. They informed me promptly of any issues and maintained a presence at my Uncle's bed during his last hours.The organisation, staff training , Leadership and Management are excellent, the
standard is set and maintained by the owner. My Uncle was always well presented whenever I called to see him.
He required feeding, this was done with patience and cheerfulness. The premises are outstanding, very clean and bright, with lovely views and gardens.
I was very concerned last year when faced with the task of finding a Nursing Home where he would be looked after well, I was so pleased I found The Cottage and felt fortunate that I was able to secure a place.
Thank you to the owner and all his staff, I am extremely grateful for all they did to make my Uncle's last year comfortable and peaceful.
Latest Reviews for The Cottage Nursing Home
06 August 2025
I had room number 16 reserved for my mum last year. 2024. We had visited the home and it was beautiful , very modern, well thought out. The manager was so excited and enthusiastic for the home to open. She had amazing ideas for the home. She had chosen all the furnishings etc . Unfortunately my
mum passed away 11 August'24 prior to the home opening. We voluntered in March 2025 to help to do activities with the residents. We found: Poor management and organization, especially at meal times and toileting times. Severe staff shortages and most staff spoke very little English making it difficult to communicate to the residents. Very little activity funding. I was relieved my mum never went there. Rosewood you have a beautiful home that needs proper funding and management. The previous manager was a HUGE loss. You need to act now, if the home closes you deserve it!
15 July 2025
We moved my mum from here a few weeks ago. She was left in bed most days. Food was put in front of her and left then later taken away as she had dementia and mostly it never occurred to her to eat it. The staff turnover was constant so she had different carers every week. Her clothes were ruined by
the laundry and often lost even though labelled. She often was wearing someone else's clothes. Her nails were never cut. She often smelled of urine or worse and when we asked for someone to clean or toilet her they were always short staffed. The home looks nice but it's an awful place. She is now at another home which is much better run.
15 July 2025
This is a terrible home, all activities of daily living very very poor. My friend now has no quality to her life. Always tearful and has moved in an independent 92 year old, now frail vulnerable.. If I can help 1 elderly person don't move into this home.
26 December 2024
There are insufficient staff to meet the resident's needs. There is a very high turnover of staff which is most unsettling to an elderly person, who needs intimate care. Everything is late - getting up, lunch, etc. My sister and father were stuck in the lift for 5 mins and no one answered the alarm.
I wish we had put him elsewhere.
13 March 2016
This is the most amazing place. The staff are always helping patients with care, friendliness and patience. They informed me promptly of any issues and maintained a presence at my Uncle's bed during his last hours.The organisation, staff training , Leadership and Management are excellent, the
standard is set and maintained by the owner. My Uncle was always well presented whenever I called to see him.
He required feeding, this was done with patience and cheerfulness. The premises are outstanding, very clean and bright, with lovely views and gardens.
I was very concerned last year when faced with the task of finding a Nursing Home where he would be looked after well, I was so pleased I found The Cottage and felt fortunate that I was able to secure a place.
Thank you to the owner and all his staff, I am extremely grateful for all they did to make my Uncle's last year comfortable and peaceful.