Submit a Review for The Hollies Nursing & Residential Home
98 Merthyr Road, Pontypridd, CF37 4DG
View full details of The Hollies Nursing & Residential HomeLatest Reviews for The Hollies Nursing & Residential Home
13 March 2026
Danielle went above and beyond to ensure that my beloved dad was accommodated by The Hollies for his palliative care.
Her openness, honestly, care and professionalism was outstanding and made the whole process a lot easier for myself and my family.
The love and care Danielle and her team showed
my father will forever stay with me. The last 4 weeks of my dads life were spent being so well cared for and he was content which meant the world to us as a family
04 November 2025
I have used this service since May 2025 and find it very useful. I have had the help of the nurses to get washed and dressed every morning.
04 November 2025
Care is excellent. She is looked after very well and is always clean & tidy. She is very happy here and I am confident she is having the best care.
18 July 2025
The care given to my dad here is above and beyond the staff are wonderful people and I feel privileged they are caring for my beloved dad thank you all from the bottom of my heart as I know he is safe and will want for nothing
19 November 2024
Such friendly staff and clean home, staff very caring and efficient. For example, telling me about concerns and solutions regarding Dad's health in a very professional, warm and caring manner.
So lucky to have Dad here.
Love that the staff have a great sense of humour too when appropriate.
29 July 2024
My mother has been a care home user for a couple of years now, and her needs have unfortunately changed from residential care to nursing care. The transition has been handled by the staff with cheerfulness, kindness, compassion and good humour. Medical needs and dietary requirements have altered,
and been dealt with professionally. On her good days, my mother has a sharp sense of humour and can enjoy a bit of joking and banter with the staff, and it's great to see her laughing and joking again. Overall, we are very happy with the standard of care she is receiving and are confident that any future requirements/changes necessary to her ongoing care will be handled in the right way.
10 July 2024
My father has been a resident in The Hollies for 10 years. He receives good care. He is treated with kindness and respect by all. The nursing team are very attentive and don't hesitate to involve the GPs if they think it necessary. The team of carers are first class and ladies of experience.
The
manager of the home is a lady with many years of experience. Before becoming the manager, she was a member of the nursing team and she is held in the highest regard by staff, residents and families of the residents.
As a regular visitor to see my father, I have formed a rapport with all of the personnel and find the whole environment to be warm and friendly.
08 July 2024
I'm very happy here at the home.
27 June 2024
My mum has been at The Hollies for six months now and myself and other family members are delighted with the care she is receiving at The Hollies. She has a nice, functional room and the communal spaces including a TV lounge, coffee lounge and dining room are all first-class and always kept neat and
tidy. The thing that makes this place so special is the staff who are universally excellent. The management, carers, catering team, cleaners and maintenance do a fantastic job of creating a welcoming and homely environment. My mother was a reluctant resident initially but has settled in really well and is very happy there. This is thanks to the individual attention she has been given to make her content and healthy. There is a vibrant, positive, happy environment whenever I visit thanks to the varied and stimulating programme of activities on offer to the residents during the day which is a really positive aspect of daily life at The Hollies. We are genuinely grateful for this. Thanks!
09 January 2023
My dad has been a resident since April and he has thrived. He has put on weight and made good friends with both staff and residents. I can honestly say I look forward to visiting him. He has a new lease of life. He's happy despite not being at home, and he's made the best of it. He's very well
looked after. We were really struggling with his care at home and he then needed urgent hospital treatment. He wasn't able to return home and he needed a care package. I will be eternally grateful for the care he receives, which not only helped him but helped my mother and myself. The Hollies have been a great experience for my father and our family and friends. It was also recommended before dad left hospital by the nursing staff and our friends.
23 December 2022
My mam has been in this home a few years now and I can honestly say everyone in this nursing home goes above and beyond!
I have never once met so many genuine people who give their all to their job and the care they provide for all the residents.
One word for this home... amazing!
23 December 2022
My mother has thrived since being at the Hollies Nursing Home. All staff are really nice and genuinely care for the residents which is unusual in the current care sector. My mother is bed bound and was at home in a hospital bed prior to hospitalisation then admission to The Hollies. She is always
comfortable and well presented when we visit and is in a very safe environment. Thank you for looking after my mam.
24 February 2022
I am very pleased with the care and attention my mum is receiving. The covid-19 pandemic has caused problems, but I believe the Hollies have been fair in their interpretation of the Welsh Assembly's rules. I know without the care she is getting, we would have lost Mum by now.
24 February 2022
Very happy with the care given to my mother-in-law. Very pleasant staff to deal with and most helpful. The home is also a pleasant place to be.
22 February 2022
I feel that as a home for Mum, The Hollies is perfect. Recently Mum has been receiving palliative care; the management and staff have been kind and considerate, allowing me to visit each day, and made to feel very welcome. It was difficult for us all during the lockdown experience, but everything
was done to keep Mum and I in contact then too.
11 November 2020
My mum has lived at The Hollies for one year. She had no experience of care homes but the staff and other residents welcomed her warmly and provided her with reassurance and some of the other residents were able to share their experiences all of which helped her to settle.
My mum has complex needs
and these have always been met in an understanding and professional way. Mum has not been affected by Covid, but sadly the crisis meant that family have not been able to enter the care home since March, but we were able to make short socially distanced visits to her from outside when the first lockdown eased and the activities team have been marvellous in facilitating video calls to my mother from quite a large family. Living 3 hours away it was very important to find a good care home and we did. From the moment of first contact, I have always had great confidence that my mother is safe and very well cared and the whole staff team indulge her, look out for her and engage with her humour.
09 November 2020
Due to current COVID restrictions in place, I haven’t been able to see my mum since February, other than a couple of occasions during the summer when I was able to have a conversation, outside and at a distance. However, although a difficult time, we are so grateful that she remains safe and well,
and is still smiling through it all. This is a reflection of your professional approach from the very start of the pandemic of course. We have regular ‘video’ calls with the Activities Coordinator and this is so important to us, and I’m sure my mam also. We really appreciate the time given for these. Thank you.
09 November 2020
3 years Mum has been resident at Hollies. In all that time Mum has maintained her positive attitude. This is in no small matter to the overall atmosphere created by all the team in every department. Through the lockdown, since March I have only had limited contact with most of the team members.
However, the WhatsApp calls from staff every week have been so appreciated (even seeing some of the other team during those calls). It's so nice to see Mum smiling, it makes our day. It’s obvious from those calls everyone at The Hollies is doing their bit to take care of Mum. Thank you all TAKE CARE AND STAY SAFE!
06 August 2020
The Hollies is a very welcoming and friendly home. My brother is very happy here. I'm safe in the knowledge that he is well looked after, his needs are met and he really likes living there. During this pandemic, the home/staff have shown how dedicated they are to keeping residents safe. I thank them
with all my heart.
27 July 2020
I think my dad has found it a difficult time due to COVID and we as a family have found it hard on not being able to see him but we totally understand and are very grateful for the well-being of the residents. He has found it hard at not seeing his great-grandchildren as he talks to his children and
grandchildren on the telephone.
Latest Reviews for The Hollies Nursing & Residential Home
13 March 2026
Danielle went above and beyond to ensure that my beloved dad was accommodated by The Hollies for his palliative care.
Her openness, honestly, care and professionalism was outstanding and made the whole process a lot easier for myself and my family.
The love and care Danielle and her team showed
my father will forever stay with me. The last 4 weeks of my dads life were spent being so well cared for and he was content which meant the world to us as a family
04 November 2025
I have used this service since May 2025 and find it very useful. I have had the help of the nurses to get washed and dressed every morning.
04 November 2025
Care is excellent. She is looked after very well and is always clean & tidy. She is very happy here and I am confident she is having the best care.
18 July 2025
The care given to my dad here is above and beyond the staff are wonderful people and I feel privileged they are caring for my beloved dad thank you all from the bottom of my heart as I know he is safe and will want for nothing
19 November 2024
Such friendly staff and clean home, staff very caring and efficient. For example, telling me about concerns and solutions regarding Dad's health in a very professional, warm and caring manner.
So lucky to have Dad here.
Love that the staff have a great sense of humour too when appropriate.
29 July 2024
My mother has been a care home user for a couple of years now, and her needs have unfortunately changed from residential care to nursing care. The transition has been handled by the staff with cheerfulness, kindness, compassion and good humour. Medical needs and dietary requirements have altered,
and been dealt with professionally. On her good days, my mother has a sharp sense of humour and can enjoy a bit of joking and banter with the staff, and it's great to see her laughing and joking again. Overall, we are very happy with the standard of care she is receiving and are confident that any future requirements/changes necessary to her ongoing care will be handled in the right way.
10 July 2024
My father has been a resident in The Hollies for 10 years. He receives good care. He is treated with kindness and respect by all. The nursing team are very attentive and don't hesitate to involve the GPs if they think it necessary. The team of carers are first class and ladies of experience.
The
manager of the home is a lady with many years of experience. Before becoming the manager, she was a member of the nursing team and she is held in the highest regard by staff, residents and families of the residents.
As a regular visitor to see my father, I have formed a rapport with all of the personnel and find the whole environment to be warm and friendly.
08 July 2024
I'm very happy here at the home.
27 June 2024
My mum has been at The Hollies for six months now and myself and other family members are delighted with the care she is receiving at The Hollies. She has a nice, functional room and the communal spaces including a TV lounge, coffee lounge and dining room are all first-class and always kept neat and
tidy. The thing that makes this place so special is the staff who are universally excellent. The management, carers, catering team, cleaners and maintenance do a fantastic job of creating a welcoming and homely environment. My mother was a reluctant resident initially but has settled in really well and is very happy there. This is thanks to the individual attention she has been given to make her content and healthy. There is a vibrant, positive, happy environment whenever I visit thanks to the varied and stimulating programme of activities on offer to the residents during the day which is a really positive aspect of daily life at The Hollies. We are genuinely grateful for this. Thanks!
09 January 2023
My dad has been a resident since April and he has thrived. He has put on weight and made good friends with both staff and residents. I can honestly say I look forward to visiting him. He has a new lease of life. He's happy despite not being at home, and he's made the best of it. He's very well
looked after. We were really struggling with his care at home and he then needed urgent hospital treatment. He wasn't able to return home and he needed a care package. I will be eternally grateful for the care he receives, which not only helped him but helped my mother and myself. The Hollies have been a great experience for my father and our family and friends. It was also recommended before dad left hospital by the nursing staff and our friends.
23 December 2022
My mam has been in this home a few years now and I can honestly say everyone in this nursing home goes above and beyond!
I have never once met so many genuine people who give their all to their job and the care they provide for all the residents.
One word for this home... amazing!
23 December 2022
My mother has thrived since being at the Hollies Nursing Home. All staff are really nice and genuinely care for the residents which is unusual in the current care sector. My mother is bed bound and was at home in a hospital bed prior to hospitalisation then admission to The Hollies. She is always
comfortable and well presented when we visit and is in a very safe environment. Thank you for looking after my mam.
24 February 2022
I am very pleased with the care and attention my mum is receiving. The covid-19 pandemic has caused problems, but I believe the Hollies have been fair in their interpretation of the Welsh Assembly's rules. I know without the care she is getting, we would have lost Mum by now.
24 February 2022
Very happy with the care given to my mother-in-law. Very pleasant staff to deal with and most helpful. The home is also a pleasant place to be.
22 February 2022
I feel that as a home for Mum, The Hollies is perfect. Recently Mum has been receiving palliative care; the management and staff have been kind and considerate, allowing me to visit each day, and made to feel very welcome. It was difficult for us all during the lockdown experience, but everything
was done to keep Mum and I in contact then too.
11 November 2020
My mum has lived at The Hollies for one year. She had no experience of care homes but the staff and other residents welcomed her warmly and provided her with reassurance and some of the other residents were able to share their experiences all of which helped her to settle.
My mum has complex needs
and these have always been met in an understanding and professional way. Mum has not been affected by Covid, but sadly the crisis meant that family have not been able to enter the care home since March, but we were able to make short socially distanced visits to her from outside when the first lockdown eased and the activities team have been marvellous in facilitating video calls to my mother from quite a large family. Living 3 hours away it was very important to find a good care home and we did. From the moment of first contact, I have always had great confidence that my mother is safe and very well cared and the whole staff team indulge her, look out for her and engage with her humour.
09 November 2020
Due to current COVID restrictions in place, I haven’t been able to see my mum since February, other than a couple of occasions during the summer when I was able to have a conversation, outside and at a distance. However, although a difficult time, we are so grateful that she remains safe and well,
and is still smiling through it all. This is a reflection of your professional approach from the very start of the pandemic of course. We have regular ‘video’ calls with the Activities Coordinator and this is so important to us, and I’m sure my mam also. We really appreciate the time given for these. Thank you.
09 November 2020
3 years Mum has been resident at Hollies. In all that time Mum has maintained her positive attitude. This is in no small matter to the overall atmosphere created by all the team in every department. Through the lockdown, since March I have only had limited contact with most of the team members.
However, the WhatsApp calls from staff every week have been so appreciated (even seeing some of the other team during those calls). It's so nice to see Mum smiling, it makes our day. It’s obvious from those calls everyone at The Hollies is doing their bit to take care of Mum. Thank you all TAKE CARE AND STAY SAFE!
06 August 2020
The Hollies is a very welcoming and friendly home. My brother is very happy here. I'm safe in the knowledge that he is well looked after, his needs are met and he really likes living there. During this pandemic, the home/staff have shown how dedicated they are to keeping residents safe. I thank them
with all my heart.
27 July 2020
I think my dad has found it a difficult time due to COVID and we as a family have found it hard on not being able to see him but we totally understand and are very grateful for the well-being of the residents. He has found it hard at not seeing his great-grandchildren as he talks to his children and
grandchildren on the telephone.