The Hollies Nursing & Residential Home

98 Merthyr Road, Pontypridd CF37 4DG

The Hollies Nursing & Residential Home, Pontypridd, Rhondda, Cynon, Taff
The Hollies Nursing & Residential Home, Pontypridd, Rhondda, Cynon, Taff
The Hollies Nursing & Residential Home, Pontypridd, Rhondda, Cynon, Taff

The Hollies Nursing and Residential Home is situated on the outskirts of Pontypridd with fantastic views over the valleys and is easily accessible by public transport. It is one of five Silvercrest premium care homes in South Wales.

The purpose-built home is tastefully decorated to a high standard creating a warm and homely environment for the residents, while the care team provide the highest standard of relationship-centered care.

Nurses at the home are highly trained and motivated and two separate nurses at the home have been recognised for their outstanding work by winning awards at the presitgous Welsh Care awards in two consecutive years of 2016 and 2017.

Group: Silvercrest Care

Person in charge: Tracey Frowen (Manager)

Local Authority / Social Services: Rhondda Cynon Taff County Borough Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 44 Service Users

Registered Care Categories*: Dementia • Old Age • Physical Disability • Sensory Impairment

Specialist Care Categories: Alzheimer's • Cancer Care • Cerebral Palsy • Epilepsy • Head/Brain Injury • Hearing Impairment • Neuropathic • Orthopaedic • Parkinson's Disease • Speech Impairment • Stroke • Visual Impairment

Admission Information: Ages 55+.

Single Rooms: 38

Shared Rooms: 3

Rooms with ensuite WC: 22

Weekly Charges Guide: Personal Care Single £750 – £950 Nursing Care Single £800 – £1100 (These prices are only a guideline, please contact The Hollies Nursing & Residential Home to find out the exact price for your requirements.)

Fees are inclusive of all nursing and personal care including hotel services costs. Hairdressing and additional services may incur small additional fees.

Top Up Fees are usually applicable and are assessed on an individual basis - please inquire with management.

Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Physiotherapy • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room

Latest Care and Social Services Inspectorate Wales* Report on The Hollies Nursing & Residential Home: click here

* Care and Social Services Inspectorate Wales is responsible for the registration and inspection of social care services in Wales.

Bed Vacancies

2 Bed Vacancies

posted 18 hours ago

Please contact the home for more information.

Reviews

9.5 The Hollies Nursing & Residential Home has a Review Score of 9.5 (9.505)

The Review Score of 9.5 (maximum of 10) for The Hollies Nursing & Residential Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 23 Reviews over all time. This Average Rating is also the rating value for The Hollies Nursing & Residential Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 11 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.505 for The Hollies Nursing & Residential Home is calculated as follows: ( (172 Excellents x 5) + (74 Goods x 4) + (25 Satisfactorys x 3) + (4 Poors x 2) ) ÷ 275 Ratings = 4.505

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for The Hollies Nursing & Residential Home is based on 11 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 8.8 positive Reviews (44 registered maximum number of service users ÷ 5). 11 Reviews ÷ 8.8 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    15
  • Good
    6
  • Satisfactory
    2
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend The Hollies Nursing & Residential Home?

  • Extremely LIKELY
    18
  • Likely
    4
  • Don't know
    0
  • Neither Unlikely or Likely
    1
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to The Hollies Nursing & Residential Home

  • Daughter of Resident/Service User
    9
  • Son of Resident/Service User
    4
  • Brother of Resident/Service User
    2
  • Friend of Resident/Service User
    2
  • Aunt of Resident/Service User
    1
  • more

Lovely to observe the staff with my Aunt, when they don't know anyone is around. The way they speak and care for her is second to none. It means a lot to see someone talk to my Aunt with kind words. This has been observed by me on numerous occasions.

How likely would you be to recommend The Hollies Nursing & Residential Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Sheryl Davies, Operations Director at The Hollies Nursing & Residential Home responded to this review on 10 Nov 2017:

Thank you for taking the time to write this lovely and much appreciated review. We will pass your comments on to the staff who will be pleased to know that the respect and dignity they show to your Aunt is appreciated. We hope you continue to enjoy your visits with your Aunt.

My mother has been at The Hollies for twenty months now and I have nothing but praise for the quality of care she has been given in this time. She is well loved by the staff and has thrived there. Due to her dementia, her behaviour can be quite challenging at times but they are more than capable of dealing with this. Her weight has increased by almost two stone as it was dangerously low when she arrived there straight from the hospital and she is always clean and well presented. The staff are all very friendly and approachable as are the management team, and I have no hesitation in recommending this home to anyone and have no regrets about my decision in placing my mother there.

How likely would you be to recommend The Hollies Nursing & Residential Home? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Bik Choudhary, Director at The Hollies Nursing & Residential Home responded to this review on 10 Nov 2017:

Thank you for taking the time and trouble to write a review. The whole team are very pleased that your mother is thriving at the Hollies. Being part of the community and having a feeling of belonging are very important attributes to living a fulfilled life. The hard working team at the Hollies will be very pleased with your positive feedback.

My brother has not been a resident of The Hollies for very long, but on a short space of time, he has settled really well. This is due to the friendliness and kindness of the staff. They have said, to quote one nurse "This is home now and we will do everything we can to make this a happy home for him" I am more than happy with the care my brother is receiving.

How likely would you be to recommend The Hollies Nursing & Residential Home? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Bik Choudhary, Director at The Hollies Nursing & Residential Home responded to this review on 14 Sep 2017:

Thanks for your kind review - this will be fed back to the hard working and dedicated team at The Hollies Nursing & Residential Home.

Based on visits over a period of years to the father of a dear friend. These visits clearly only provided snapshots and cannot be taken to represent any comprehensive four-time analysis. However, the impression has always been favourable of a concerned and committed care environment coping well under great pressure and providing a good standard of service.

How likely would you be to recommend The Hollies Nursing & Residential Home? Likely

Average Rating: 

 3.8 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Satisfactory

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

Sheryl Davies, Operations Director at The Hollies Nursing & Residential Home responded to this review on 05 Jun 2017:

Thank you for your kind review, we at Silvercrest Care are very proud of the home and the commitment and care our staff show to our residents and their families. We are very glad that you enjoy visiting your friend's father and hope you continue to do so.

My nan has settled really well at The Hollies thanks to the lovely treatment and friendliness of the carers, who are always helpful and kind.
We really didn't want to have to place Nan into a care home, but the staff have become friends now and always let us know how she has been and if anything isn't right they let us know as soon as possible.

How likely would you be to recommend The Hollies Nursing & Residential Home? Extremely Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Satisfactory

Rooms: Good

Value for Money: Good

Tracey Frowen, Home Manager at The Hollies Nursing & Residential Home responded to this review on 31 May 2017:

Thank you Alison for your kind review. We at The Hollies strive to ensure our residents are at the heart of everything we do and our relationship with their families are an important part of their life here.

Friendly staff and great activities for residents. Good food and care and respect shown at all times by staff.

How likely would you be to recommend The Hollies Nursing & Residential Home? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Good

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Satisfactory

Value for Money: Excellent

Bik Choudhary, Director at The Hollies Nursing & Residential Home responded to this review on 07 Mar 2017:

Thank you very much for taking the time to write your review, the whole staff team at The Hollies will be delighted that you are happy with their combined efforts in keeping The Hollies the premier choice for nursing care in Pontypridd and vicinity.

My mother has now settled into the home and is very content.
The staff are very caring and welcoming whenever we visit.
Staff have been able to amend the care provided to ensure that my mother is able to engage with other residents and to participate in home activities. All staff are very approachable and friendly and ensure my mother's dignity is maintained.

How likely would you be to recommend The Hollies Nursing & Residential Home? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Satisfactory

Bik Choudhary, Director at The Hollies Nursing & Residential Home responded to this review on 03 Mar 2017:

Many thanks for your review, we are pleased that you are happy with your mother's care and the team will be delighted with your feedback. We believe The Hollies is the premier choice care home in the area and are also striving to ensure it remains the best home in the area.

Excellent home, caring, professional and safe environment.

How likely would you be to recommend The Hollies Nursing & Residential Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Excellent

Bik Choudhary, Company Director at The Hollies Nursing & Residential Home responded to this review on 01 Mar 2017:

Many thanks for your kind review, we pride ourselves with the knowledge that The Hollies is the best care home in the area. Your comments will be gratefully passed on to the hard working team members who will be delighted with your comments.

My mother has been in The Hollies since March last year after spending three months in hospital. In this time she has thrived at this home having arrived at a very low weight from hospital she has put on about one and a half stone through eating so well and although she has quite severe dementia she is happy and healthy in her surrounding always clean and smart in her very pleasant room and the care she receives is of a very high standard. The staff are amazing and always have time for you and give my mother more than adequate attention often going above and beyond the call of duty to make her happy and comfortable. The surrounding are clean bright and spacious and there are many activities to keep the residents occupied. We are always kept completely up to date on mum's condition by the very competent staff and excellent management team. We would have no hesitation in recommending this care home to anyone and have no regrets whatsoever with our decision to place her there.

How likely would you be to recommend The Hollies Nursing & Residential Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Bik Choudhary, Director at The Hollies Nursing & Residential Home responded to this review on 01 Mar 2017:

Many thanks for taking the time to post your review, we are always trying to improve the care we provide and are very happy that you have been pleased by the care given to date.
Your comments will be passed onto the very dedicated and hard work team and managers at the home who will be delighted that you are happy.

I have visited many care home and I have to admit The Hollies is the best care home that I have ever been in. You can go at any time, any day and you will always get a warm welcome from the staff and the cleanliness of the home is second to none.

How likely would you be to recommend The Hollies Nursing & Residential Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Bik Choudhary, Director at The Hollies Nursing & Residential Home responded to this review on 06 Dec 2016:

Many thanks for your kind review. We strongly believe the Hollies is the best care home in the locality and your review is welcome news to the hard working team who are always striving to keep improving the home.

Whilst looking for a placement suitable for my mother, I came across this absolute gem of a place. The Hollies Nursing & Residential Home is everything I could have wished for. The staff are just lovely, friendly and welcoming with surroundings and facilities are all as you would hope for. It's a very difficult thing to deal with having to put a loved one into a care facility, but The Hollies Nursing & Residential Home staff have made it an altogether easier thing to do with their homely and friendly approach to care. I would happily recommend that you look at this lovely home.

How likely would you be to recommend The Hollies Nursing & Residential Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Catrin Fletcher, Operations Director at The Hollies Nursing & Residential Home responded to this review on 02 Dec 2016:

Thank you very much for this review and we are delighted that both you and your mum are happy with the care and facilities at The Hollies. I will pass on your comments to the staff who will be very pleased with your comments.

The home quite good. The food is very good and it is very clean. I find the staff are lovely.

How likely would you be to recommend The Hollies Nursing & Residential Home? Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Satisfactory

Bik Choudhary, Director at The Hollies Nursing & Residential Home responded to this review on 01 Nov 2016:

Many thanks for your review - we are always looking at ways to improve the home and life of the residents - if you have any suggestions they would be gratefully received by the hard working management at the home.

My Mother is now living in The Hollies care home. The whole family are very pleased with the care she receives and the manner in which the care is given. She is always treated with dignity and respect. The staff are very friendly and helpful and it is always a pleasure to visit my mother as you are always made welcome. My mother is happy in her own way. I have worked in a care home for 15 years before I retired so I know when I see a good home with excellent care and The Hollies is that.

How likely would you be to recommend The Hollies Nursing & Residential Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Bik Choudhary, Company Director at The Hollies Nursing & Residential Home responded to this review on 28 Oct 2016:

Many thanks for your kind review. The General Manager Lisa the Deputy Manager Tracey and the whole team at the Hollies work tirelessly to deliver outstanding care. You comments will be passed on to the whole team, and we are grateful for them. We believe Hollies is the Best care home in the vicinity and we are always looking to improve the home and stay 1 step ahead.

A more varied menu with bigger portions, quality products and fresh veg.
More assistance for residents with feeding problems.
Better quality bedding.
More day trips.

How likely would you be to recommend The Hollies Nursing & Residential Home? Neither Unlikely or Likely

Average Rating: 

 3.3 out of 5

Overall Standard: Good

Facilities: Poor

Care / Support: Satisfactory

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Poor

Staff: Good

Activities: Satisfactory

Management: Good

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Poor

Lisa Jones, Home Manager at The Hollies Nursing & Residential Home responded to this review on 27 Oct 2016:

As manager of the home, I wish to make the following comments in response to this review. We have an excellent chef here in the home who is constantly varying the menu in response to views that are expressed in our residents' meetings. We cater for the residents that wish to have an alternative meal to those that are on the daily menu. Individual choice is extremely important to us here in the home. New bed linen has recently been purchased, however, residents are welcome to bring into the home their own bedding which a large number do in order to make their rooms more personalised.
We offer an extensive activities program with arts and crafts, quizzes, board games, baking, reminiscence and entertainers coming into the home on a weekly basis. Fortnightly trips out of the home are facilitated for all those who wish to attend. Family members are also welcome to take their loved ones out of the home and this can be arranged with myself or my deputy. We aim to offer an excellent service at all times and respond to all concerns quickly and efficiently.

My father continues to do well in The Hollies, and I remain extremely satisfied with the quality of care and attention he receives. He has now been resident for 3 and a half years; he is in better health, at the age of 103, than when he arrived. The staff are friendly, supportive and totally committed to the welfare of the residents. There is a varied programme of activities, the food is good and the manager is efficient, but very approachable. I can recommend The Hollies.

How likely would you be to recommend The Hollies Nursing & Residential Home? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Bik Choudhary, Director at The Hollies Nursing & Residential Home responded to this review on 03 Jun 2016:

Many thanks for your kind comments, we are very happy your father has done so well with us, he remains an important part of the homes community. The Hollies remains a flagship home in the South Wales area and the hard working team and management continue to strive to keep it that way going forwards.

Our mother has been a resident in the nursing home for several years. Throughout this period we have been impressed by the dedication of the staff. They have treated our mother with dignity and respect. Not only have the staff supported our mother but have also supported and welcomed family and friends. For the last two nights we have stayed at the home. This has given us the opportunity to observe the night time staff. The care has been of an excellent standard. All members of staff have a positive attitude and have shared moments of joyous laughter with my mother and us, celebrating life with all it's ups and downs. I have written this on behalf of my brother, sister and myself.

How likely would you be to recommend The Hollies Nursing & Residential Home? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

This care home is of a very high standard and extremely well managed in my opinion. This is testimony to the dedication and work of the staff who are always on hand to offer support and advice. We are very happy with the current arrangements and care provision being offered to the family.

How likely would you be to recommend The Hollies Nursing & Residential Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

I cannot explain how happy I am with mum's care at The Hollies. I never imagined how professional and caring the staff could be. The daily routine is always filled with numerous activities and most important my mum is happy. Special recommendation should go to the activity co-ordinator, she is an angel. Also all the other carers are so professional. I always feel relieved to leave mum knowing she is so well looked after. "Thank you, The Hollies".

How likely would you be to recommend The Hollies Nursing & Residential Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Standards of care and nursing vary. Some are excellent, others not. One cannot give a truthful overall standard as it fluctuates from person to person. If there is a serious medical issue they care immediately and nothing goes by default. Catering and quality of food again fluctuates from very acceptable to totally not acceptable.
Very difficult to give across the board comment as it varied from day to day. Good - not so good.

How likely would you be to recommend The Hollies Nursing & Residential Home? Likely

Average Rating: 

 3.1 out of 5

Overall Standard: Satisfactory

Facilities: Satisfactory

Care / Support: Satisfactory

Cleanliness: Good

Treated with Dignity: Satisfactory

Food & Drink: Satisfactory

Staff: Satisfactory

Activities: Satisfactory

Management: Satisfactory

Safety / Security: Satisfactory

Rooms: Satisfactory

Value for Money: Satisfactory

Mandy Holden, General Manager at The Hollies Nursing & Residential Home responded to this review on 04 Jan 2016:

Thank you for your comments. I will contact you this week to arrange a meeting with you to discuss your concerns.

Would like more help when walking as sight is practically non-existent.

How likely would you be to recommend The Hollies Nursing & Residential Home? Likely

Average Rating: 

 3.8 out of 5

Overall Standard: Satisfactory

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Good

Activities: Good

Management: Good

Safety / Security: Poor

Rooms: Satisfactory

Value for Money: Satisfactory

Mandy Holden, General Manager at The Hollies Nursing & Residential Home responded to this review on 04 Jan 2016:

Thank you for your comments. I will contact you this week to arrange a meeting with you to discuss your concerns.

I have an aunt resident here. She finds it a lovely, friendly caring home. The staff are helpful and the management in particular are very approachable when you need to chat or if you have any concerns. Thoroughly recommend them.

How likely would you be to recommend The Hollies Nursing & Residential Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Hospitality superb. Very friendly staff showing great interest in their care.

How likely would you be to recommend The Hollies Nursing & Residential Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My father has been in The Hollies for over a year. I have only encountered lovely people who are happy to make my father's last years as good as they can be. All staff, cleaners, cooks, carers and management are kind, courteous, have a sense of humour and make up a strong team. I had to go away for a month and everyone gave dad extra time to chat and tried to keep his spirits up, even when he can be rather hard work.

How likely would you be to recommend The Hollies Nursing & Residential Home? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Satisfactory

Value for Money: Good

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