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- The Hollies Nursing & Residential Home







The Hollies Nursing and Residential Home is situated on the outskirts of Pontypridd with fantastic views over the valleys and is easily accessible by public transport. It is one of five Silvercrest premium care homes in South Wales.
The purpose-built home is tastefully decorated to a high standard creating a warm and homely environment for the residents, while the care team provide the highest standard of relationship-centred care.
Nurses at the home...
Care Provided by The Hollies Nursing & Residential Home
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- For a maximum of 44 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Bariatric Care/Obesity
- Convalescent Care
- Acquired Brain Injury (ABI)
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
All personal and nursing care included as well as all hotel services costs. Additional services such as hairdressing and chiropody would carry a small additional charge. Top ups are usually required and assessed on an individual basis, please enquire with management.
Top Up Fees are usually applicable and are assessed on an individual basis - please enquire with management.
Contact The Hollies Nursing & Residential Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Silvercrest Care
- Private Owned
Person in charge
- Sharon White(Manager)
Local Authority / Social Services
Admission Information
- Ages 50+
Care Home Design/Build
- Purpose Built: Yes
- Last Refurbishment: 2014
- Number of floors: 2
Room Information
- Single Rooms (38)
- Couples/Companion Rooms (3)
- Single Rooms with ensuite Wet Room (1)
- Couples/Companion Rooms with ensuite Wet Room (1)
Visiting
- open policy
Parking
- On Site Parking Available
The Hollies Nursing & Residential Home Reviews (56)
The Hollies Nursing & Residential Home has a Review Score of 8.9 (8.930) out of 10, based on 5 reviews in the last 2 years.
Over all time The Hollies Nursing & Residential Home has 56 reviews.
Friendly, clean, relaxed atmosphere. Lovely, caring staff. Mam is really looked after.
Many thanks for your review, and supporting the home at this time.
Very happy with my mother's treatment and care. Any medical problems, the doctor is contacted and treatment prescribed. The lockdown procedure was acted on very quickly, resulting in zero Covid-19 cases at the home. Thanking the manager and her staff for the prompt action and constant care.
Many thanks for your kind review in this difficult time. The staff team have worked tirelessly to try and prevent Covid-19 from entering the home.
The Hollies seems to be suitable for my mother, although she took many months to settle. I would say she is well cared for and treated with respect. Due to her behaviour, caused by vascular dementia, it was difficult to find a home which would accept her with her symptoms. Therefore, I really am grateful that The Hollies welcomed here there and eventually managed her behaviour.
We are glad your mother has settled into the home. Our staff are very skilled in managing behaviours caused by dementia and will be grateful for your feedback.
I find the staff very friendly and helpful. They will do as much as they can for me and my family. The management are the same. I find them most approachable if you wish to ask them something. My family are very happy with them, so is my sister.
Thank you for your support at this time, the hard-working staff will be delighted.
I have always been happy with the care provided for my mother at The Hollies, but all staff must be particularly commended for the way they have dealt with the Covid-19 situation. The home was closed to visitors before the official lockdown and, although this has been difficult for residents and relatives, it has undoubtedly contributed to the fact that the home remains Covid free. I have been informed of any changes to the visiting restrictions and have been invited twice to 'visit' my mother (not inside the home, socially distanced and for a limited time). Activities have continued within the home for residents although, understandably, these have been more restricted than normal. Well done everyone!
Thank you for your support of the home in this very difficult time - the hard-working staff team will be delighted.
Very welcoming and homely; my mum has been a happy resident for two years. Staff are friendly, committed, attentive and caring; we feel assured that they know my mum well and work tirelessly to ensure her complex needs are met and that her likes and dislikes are embraced. The building and grounds are beautifully presented and well maintained. Regular meetings between residents, families and friends and members of staff ensure that the voice of various stakeholders is heard and considered. The Hollies is a hive of activity and it's a pleasure to see the interaction between residents, staff and third-party providers of activities. The management team is accessible and eager to listen. As a family, we are very appreciative of the high standard of care my mum has received during her time at The Hollies.
Many thanks for your kind review, the hard working team will be delighted, thank you for your support during thes difficult COVID-19 times.
The care for my dad was very good. He did a number of activities - painting, drawing, etc. He was well cared for.
Many thanks for your kind review. The whole team at The Hollies strive hard to make it the best care home in the area.
I have my full capacity and can appreciate how hard the management and all staff work together to make my stay at The Hollies the best possible.
I will recommend it to everyone. I hope to remain here for the rest of my days.
Thanks so much Hilary for your kind review - I know you have settled well into the home and have established a good social network for friends within the home. It was lovely having lunch with you all the other day at the home. We are sure you will have many happy times to come in the years ahead.
My father has complex needs and has been a resident at The Hollies for over 2 years. Staff are always professional, friendly, approachable and supportive. They work as a team and actively provide holistic individualised care. They support us as a family and I'm grateful to them in every way for the care they give my Dad.
Many thanks for your kind review - the hard-working and dedicated staff and management are delighted that you are happy. We are always looking at ways we can improve our service and home for our residents and their families and friends.
I took up residence at The Hollies Nursing & Residential Home on the 19th December 2018. Even after a short time, I am very settled and cannot speak highly enough of the staff, the menu, the accommodation. I made an excellent decision when I gave up my home and moved into to comfort of The Hollies Nursing & Residential Home so efficiently.
Thank you very much for taking the time and trouble to write such a lovely review. We strive for and believe we are the best care home in the locality and this is a testament to the hard working care team in the home. We are delighted you have settled so well into your new home.
All of the staff, kitchen, laundry, housekeepers, carers and nurses took great care of her, and we couldn’t have asked for anything more. Nothing was too much trouble. It was as if they’d all known her a long time.
They seemed to understand that we wanted her to feel loved and safe, and even though she left us quicker than we all imagined, we are truly happy that she had those 3 weeks at The Hollies.
Thank you very much for taking the time and trouble to give your kind review - it means a lot to all the hard working staff team and I that you were happy with the care and support afforded your mum and yourselves during these difficult times. Our sincere condolences for your loss.
Staff marvellous, kind, caring. Home clean.
Thank you for your kind review, we are very pleased that you feel comfortable and welcome within our home.
The home always looks lovely, there is never any odour, the bathrooms are so clean and well decorated. I couldn't believe there is not a single mark on the bath! Everything is so nicely presented, the lounge looks homely and comfortable. Everyone is treated with respect at all times. There is always something going on, on International Day it was lovely, the residents had their drinks and nibbles, a real party atmosphere. The staff are lovely and very approachable, they can't do enough for mum, we want to help and support them with mum's care.
Thank you for your lovely comments and for supporting the home, our staff work hard on behalf of our residents and will be pleased with your feedback.
I live at some distance from my mother but I feel entirely at peace because she is in the Hollies.
Thanks for taking the time to write a lovely review. The hard working team will be delighted.
Very caring staff where nothing seems a problem if asked a question, a very clean home and a very happy place. We are very pleased with the care given to our mother.
Thank you for your kind words Lynda, I will pass on your comments to the team who will be very pleased. The happiness of our residents and staff is at the heart of everything we do at The Hollies
The Hollies is a first-class care home. Very helpful, considerate and caring staff - they excel in all areas. I recommend The Hollies to anyone looking for a home for their loved one.
Thank you for your kind review, we are very pleased that you have had a positive experience at the home.
Lovely to observe the staff with my Aunt, when they don't know anyone is around. The way they speak and care for her is second to none. It means a lot to see someone talk to my Aunt with kind words. This has been observed by me on numerous occasions.
Thank you for taking the time to write this lovely and much appreciated review. We will pass your comments on to the staff who will be pleased to know that the respect and dignity they show to your Aunt is appreciated. We hope you continue to enjoy your visits with your Aunt.
My mother has been at The Hollies for twenty months now and I have nothing but praise for the quality of care she has been given in this time. She is well loved by the staff and has thrived there. Due to her dementia, her behaviour can be quite challenging at times but they are more than capable of dealing with this. Her weight has increased by almost two stone as it was dangerously low when she arrived there straight from the hospital and she is always clean and well presented. The staff are all very friendly and approachable as are the management team, and I have no hesitation in recommending this home to anyone and have no regrets about my decision in placing my mother there.
Thank you for taking the time and trouble to write a review. The whole team are very pleased that your mother is thriving at the Hollies. Being part of the community and having a feeling of belonging are very important attributes to living a fulfilled life. The hard working team at the Hollies will be very pleased with your positive feedback.
Based on visits over a period of years to the father of a dear friend. These visits clearly only provided snapshots and cannot be taken to represent any comprehensive four-time analysis. However, the impression has always been favourable of a concerned and committed care environment coping well under great pressure and providing a good standard of service.
Thank you for your kind review, we at Silvercrest Care are very proud of the home and the commitment and care our staff show to our residents and their families. We are very glad that you enjoy visiting your friend's father and hope you continue to do so.
We really didn't want to have to place Nan into a care home, but the staff have become friends now and always let us know how she has been and if anything isn't right they let us know as soon as possible.
Thank you Alison for your kind review. We at The Hollies strive to ensure our residents are at the heart of everything we do and our relationship with their families are an important part of their life here.
Bed Vacancies
Please contact us for latest vacancies.
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Awards / Recognitions (3)
- 17 Nov 2017Recipient: The Hollies Nursing & Residential Home
- 17 Nov 2017Recipient: The Hollies Nursing & Residential Home
- 21 Oct 2016Recipient: The Hollies Nursing & Residential Home
Accreditations
There are no accreditations posted yet for The Hollies Nursing & Residential Home.
Meet the Team (0)
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