The Hollies Nursing & Residential Home

98 Merthyr Road, Pontypridd CF37 4DG
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9.3 54 Reviews
  • The Hollies Nursing & Residential Home, Pontypridd
The Hollies Nursing and Residential Home is situated on the outskirts of Pontypridd with fantastic views over the valleys and is easily accessible by public transport. It is one of five Silvercrest premium care homes in South Wales.

The purpose-built home is tastefully decorated to a high standard creating a warm and homely environment for the residents, while the care team provide the highest standard of relationship-centred care.

Nurses at the home are highly trained and motivate. Two nurses have been previously recognised for their outstanding work by winning awards at the prestigious Welsh Care awards in two consecutive years of 2016 and 2017.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • For a maximum of 44 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1130 – £1450
  • Self-Funded Residential Dementia Care: £1180 – £1500
  • Self-Funded Nursing Care: £1215 – £1550

All personal and nursing care included as well as all hotel services costs. Additional services such as hairdressing and chiropody would carry a small additional charge. Top ups are usually required and assessed on an individual basis, please enquire with management.


Top Up Fees are usually applicable and are assessed on an individual basis - please enquire with management.

These prices are only a guideline, please contact The Hollies Nursing & Residential Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you choose a care home based in Wales, you may be eligible for the Welsh NHS-funded nursing care contribution of at least £201.74 per week. This support is not reflected in the fee amount shown, and the actual contribution may be higher depending on the Local Health Board.

Good to Know

Group/Owner

Person in charge

  • Sharon White (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 50+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2014
  • Number of floors: 2

Room Information

  • Single Rooms (38)
  • Couples/Companion Rooms (3)
  • Single Rooms with ensuite Wet Room (1)
  • Couples/Companion Rooms with ensuite Wet Room (1)

Visiting

  • open policy

Parking

  • On Site Parking Available

The Hollies Nursing & Residential Home Reviews (54)

Total of 54, showing 41-54
9.3

The Hollies Nursing & Residential Home has a Review Score of 9.3 (9.335) out of 10, based on 7 reviews in the last 2 years. Over all time The Hollies Nursing & Residential Home has 54 reviews.

Overall Experience

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Date Published

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Review from Jacqueline H (Daughter of Resident) published on 1 March 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been in The Hollies since March last year after spending three months in hospital. In this time she has thrived at this home having arrived at a very low weight from hospital she has put on about one and a half stone through eating so well and although she has quite severe dementia she
is happy and healthy in her surrounding always clean and smart in her very pleasant room and the care she receives is of a very high standard. The staff are amazing and always have time for you and give my mother more than adequate attention often going above and beyond the call of duty to make her happy and comfortable. The surrounding are clean bright and spacious and there are many activities to keep the residents occupied. We are always kept completely up to date on mum's condition by the very competent staff and excellent management team. We would have no hesitation in recommending this care home to anyone and have no regrets whatsoever with our decision to place her there.

Reply from Bik Choudhary, Director at The Hollies Nursing & Residential Home

Many thanks for taking the time to post your review, we are always trying to improve the care we provide and are very happy that you have been pleased by the care given to date.
Your comments will be passed onto the very dedicated and hard work team and managers at the home who will be delighted that you are happy.

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Review from Valerie P (Friend of Resident) published on 6 December 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have visited many care home and I have to admit The Hollies is the best care home that I have ever been in. You can go at any time, any day and you will always get a warm welcome from the staff and the cleanliness of the home is second to none.

Reply from Bik Choudhary, Director at The Hollies Nursing & Residential Home

Many thanks for your kind review. We strongly believe the Hollies is the best care home in the locality and your review is welcome news to the hard working team who are always striving to keep improving the home.

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Review from Andrew B (Son of Resident) published on 2 December 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Whilst looking for a placement suitable for my mother, I came across this absolute gem of a place. The Hollies Nursing & Residential Home is everything I could have wished for. The staff are just lovely, friendly and welcoming with surroundings and facilities are all as you would hope for. It's a very
difficult thing to deal with having to put a loved one into a care facility, but The Hollies Nursing & Residential Home staff have made it an altogether easier thing to do with their homely and friendly approach to care. I would happily recommend that you look at this lovely home.

Reply from Catrin Fletcher, Operations Director at The Hollies Nursing & Residential Home

Thank you very much for this review and we are delighted that both you and your mum are happy with the care and facilities at The Hollies. I will pass on your comments to the staff who will be very pleased with your comments.

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Review from David Q (Brother of Resident) published on 1 November 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The home quite good. The food is very good and it is very clean. I find the staff are lovely.

Reply from Bik Choudhary, Director at The Hollies Nursing & Residential Home

Many thanks for your review - we are always looking at ways to improve the home and life of the residents - if you have any suggestions they would be gratefully received by the hard working management at the home.

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Review from R J (Daughter of Resident) published on 28 October 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mother is now living in The Hollies care home. The whole family are very pleased with the care she receives and the manner in which the care is given. She is always treated with dignity and respect. The staff are very friendly and helpful and it is always a pleasure to visit my mother as you are
always made welcome. My mother is happy in her own way. I have worked in a care home for 15 years before I retired so I know when I see a good home with excellent care and The Hollies is that.

Reply from Bik Choudhary, Company Director at The Hollies Nursing & Residential Home

Many thanks for your kind review. The General Manager Lisa the Deputy Manager Tracey and the whole team at the Hollies work tirelessly to deliver outstanding care. You comments will be passed on to the whole team, and we are grateful for them. We believe Hollies is the Best care home in the vicinity and we are always looking to improve the home and stay 1 step ahead.

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Review from Paul (Son of Resident) published on 27 October 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

A more varied menu with bigger portions, quality products and fresh veg.
More assistance for residents with feeding problems.
Better quality bedding.
More day trips.

Reply from Lisa Jones, Home Manager at The Hollies Nursing & Residential Home

As manager of the home, I wish to make the following comments in response to this review. We have an excellent chef here in the home who is constantly varying the menu in response to views that are expressed in our residents' meetings. We cater for the residents that wish to have an alternative meal to those that are on the daily menu. Individual choice is extremely important to us here in the home. New bed linen has recently been purchased, however, residents are welcome to bring into the home their own bedding which a large number do in order to make their rooms more personalised.
We offer an extensive activities program with arts and crafts, quizzes, board games, baking, reminiscence and entertainers coming into the home on a weekly basis. Fortnightly trips out of the home are facilitated for all those who wish to attend. Family members are also welcome to take their loved ones out of the home and this can be arranged with myself or my deputy. We aim to offer an excellent service at all times and respond to all concerns quickly and efficiently.

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Review from Heather C (Daughter of Resident) published on 3 June 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father continues to do well in The Hollies, and I remain extremely satisfied with the quality of care and attention he receives. He has now been resident for 3 and a half years; he is in better health, at the age of 103, than when he arrived. The staff are friendly, supportive and totally committed
to the welfare of the residents. There is a varied programme of activities, the food is good and the manager is efficient, but very approachable. I can recommend The Hollies.

Reply from Bik Choudhary, Director at The Hollies Nursing & Residential Home

Many thanks for your kind comments, we are very happy your father has done so well with us, he remains an important part of the homes community. The Hollies remains a flagship home in the South Wales area and the hard working team and management continue to strive to keep it that way going forwards.

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Review from Sheila J (Daughter of Resident) published on 25 February 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mother has been a resident in the nursing home for several years. Throughout this period we have been impressed by the dedication of the staff. They have treated our mother with dignity and respect. Not only have the staff supported our mother but have also supported and welcomed family and friends.
For the last two nights we have stayed at the home. This has given us the opportunity to observe the night time staff. The care has been of an excellent standard. All members of staff have a positive attitude and have shared moments of joyous laughter with my mother and us, celebrating life with all it's ups and downs. I have written this on behalf of my brother, sister and myself.

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Review from Gwyneth B (Resident) assisted by family/friend published on 4 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Would like more help when walking as sight is practically non-existent.

Reply from Mandy Holden, General Manager at The Hollies Nursing & Residential Home

Thank you for your comments. I will contact you this week to arrange a meeting with you to discuss your concerns.

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Review from Jeanette P (Daughter of Resident) published on 23 December 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot explain how happy I am with mum's care at The Hollies. I never imagined how professional and caring the staff could be. The daily routine is always filled with numerous activities and most important my mum is happy. Special recommendation should go to the activity co-ordinator, she is an angel.
Also all the other carers are so professional. I always feel relieved to leave mum knowing she is so well looked after. "Thank you, The Hollies".

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Review from Mike R (Nephew of Resident) published on 23 December 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This care home is of a very high standard and extremely well managed in my opinion. This is testimony to the dedication and work of the staff who are always on hand to offer support and advice. We are very happy with the current arrangements and care provision being offered to the family.

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Review from Kellie (Aunt of Resident) published on 17 December 2015
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have an aunt resident here. She finds it a lovely, friendly caring home. The staff are helpful and the management in particular are very approachable when you need to chat or if you have any concerns. Thoroughly recommend them.

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Review from Gwyn E (Brother of Resident) published on 30 November 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Hospitality superb. Very friendly staff showing great interest in their care.

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Review from J L (Daughter of Resident) published on 4 November 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My father has been in The Hollies for over a year. I have only encountered lovely people who are happy to make my father's last years as good as they can be. All staff, cleaners, cooks, carers and management are kind, courteous, have a sense of humour and make up a strong team. I had to go away for
a month and everyone gave dad extra time to chat and tried to keep his spirits up, even when he can be rather hard work.

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Current Review Score: 9.3 (9.335)

Overview of Review Score

The Review Score of 9.3 (9.335) out of 10 for The Hollies Nursing & Residential Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 7 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.5 out of 5 from 7 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.840 for The Hollies Nursing & Residential Home is calculated as follows: ( (71 Excellents x 5) + (7 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 81 Ratings = 4.84

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.495 Points relating to the number of positive Reviews for The Hollies Nursing & Residential Home is based on 7 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 = 3.7

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 44 registered maximum number of service users is 8.8. 7 Positive Reviews ÷ 8.8 = 0.795

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Inspectorate Wales is responsible for the registration and inspection of social care services in Wales.

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