Submit a Review for Hallmark Shire Hall
Overstone Court, Cardiff Bay, Cardiff, CF10 5NT
View full details of Hallmark Shire HallLatest Reviews for Hallmark Shire Hall
22 May 2026
Lovely care home. I always feel welcome and part of a friendly atmosphere. The whole team show compassion and are always there for you.
22 May 2026
I could not think of anywhere better than Shire Hall for my aunt. From staff to the warmth of the people who come and go. It is the most welcoming, friendly, caring, beautiful place, and I know my aunt loved it as did we.
20 May 2026
New like the home - made to feel welcome - was settled very quickly.
20 May 2026
I very much enjoy coming to see my sister and all the staff are very helpful.
20 May 2026
The day my daughter and I visited Shire Hall to discuss my wife moving to the home - we were greeted by the reception with warm welcome (coffee and barabrith). My daughter said to me, "This is the place for mum". With a lovely coffee shop, a super garden and exceptionally good staff, we have been
completely satisfied with everything. Long may it last. Thank you.
05 May 2026
My mother came to Shire Hall last week. It was quite an anxious time for me to say the least, but I need not have worried because after visiting my mother on a few occasions I could clearly see how welcoming and caring all the staff are. Nothing is too much trouble and my mother is treated with
such respect. She is settling in well and taking part in some of the numerous activities on offer. It feels like a family home and I don't think I could ask for any more than that.
Thanks everyone for showing the kindness and consideration to my mother that seems to come so naturally to you all.
01 May 2026
Mum has only been at Shire Hall a week but I feel reassured that she is in the best place for her care and attention.Everyone is so lovely and on hand to help and mum seems to be settling in nicely.It's like a family hotel.
10 December 2025
My mother has been a resident at Shire Hall since early October and I cannot speak highly enough of it. It was a very stressful decision to move her into residential care but it has been such a positive experience for all of us. A huge thank you goes to the whole team for making the process so
smooth. The surroundings and facilities at Shire Hall are lovely and all of the staff are so engaged, caring and kind. Nothing is too much trouble and my mother's happiness and wellbeing is a genuine priority. Visiting is a pleasure -- the downstairs coffee shop is a fantastic asset. My mother enjoys all of the activities, especially having her hair done in the salon every week. She settled in from day 1 and is far happier here than she was at home, which is a huge relief and comfort for the whole family.
03 December 2025
I have always been very happy that Auntie is at Shire Hall. The home, staff, food, but most importantly, the care is outstanding.
I could not think of a better place for our loved one to be.
Thank you Shire Hall.
02 December 2025
Every visit is always very friendly staff are very welcoming. From the receptionists and all the carers, kitchen staff, I cannot fault them; they go above and beyond, and I have peace of mind knowing how well my auntie is being cared for.
17 September 2025
Amazing care home. Staff very friendly, can't do enough for you. The care mum receives is second to none. They are truly amazing.
14 July 2025
It is always a pleasure to visit Mum and see how much more relaxed and happy she is since she arrived in March. The staff are a credit to Shire Hall. Thanks for giving Mum great care.
09 April 2025
Mum has been a resident at Shire Hall Care Home in Cardiff for a year and the care and support has been consistently excellent, with early response to any symptoms of illness, friendly and caring staff with virtually no turn over. Housekeeping are great. The facilities and activities are fantastic,
and mum is living with enjoyment, and well, and happily. My grateful thanks to management, activities, reception, catering and support staff. You not only care for mum but support me too.
19 March 2025
It's always a pleasure to visit my husband, the staff are caring and positive, they make us both smile. The building is clean and well cared for. The staff are well trained and happy in their roles. They make this difficult situation bearable.
19 March 2025
Love visiting my dear friend of over 70 years. Fabulous home, she is happy there.
07 January 2025
The staff are fabulous. My husband has settled in so well with the help of the remarkable staff.
06 November 2024
Shire Hall is warm, welcoming and friendly and the carers are kind. It is still early days but I believe my husband has now accepted that this is his home and he seems content living here. The garden in particular is delightful and I try and make sure we spend some time relaxing there, weather
permitting!
Thank you to all the staff of Shire Hall.
05 November 2024
When her oldest friend heard that Mum had gone into a home, she said "god help the staff". It's a testament to them that her last 6 months were as unproblematic as they were. The entire ground floor crew, thank you. So many worked so hard to make her comfortable, but I must mention a few names.
Often during a visit, Mum would ask me to guess who had popped into see her that day from the first floor? The answer was always the same, one particular member of staff! Another staff member, whose smile can light up even the dimmest of rooms. Her kindness was always appreciated, she gave dignity in the most undignified of circumstances & tempted her appetite with Blackcurrant Jam & Watermelon. And another member of staff, who Mum described as a natural gentleman, saying that if there were more people like him, the world would be a better place. And it would. And last. But by no means least, another particular staff member. Mum felt safe in your care & heard with her face cupped in your hands. She paid you the ultimate in compliments, that she was a hard worker. Thank you.
01 August 2024
Dad arrived at the beginning of June from the moment he arrived all the staff from reception, housekeeping, laundry, carers and nurses have been very caring and attentive, always checking how he and we as a family are. We are very happy Dad is under the care of Shire Hall staff.
30 July 2024
I am totally happy with the care my mother receives at Shire Hall. This is the second home she has lived in and the difference in her mood, general health etc. is stark. I no longer worry about whether she is being well taken care of. I must mention the amazing staff at Shire Hall who are caring,
attentive and always concerned about the well-being of my mother and other patients. Thank you to a few members of staff in particular and everyone on the second floor who give their all to their important role. I wish I knew everyone's names. I am grateful to every one of them.
Latest Reviews for Hallmark Shire Hall
22 May 2026
Lovely care home. I always feel welcome and part of a friendly atmosphere. The whole team show compassion and are always there for you.
22 May 2026
I could not think of anywhere better than Shire Hall for my aunt. From staff to the warmth of the people who come and go. It is the most welcoming, friendly, caring, beautiful place, and I know my aunt loved it as did we.
20 May 2026
New like the home - made to feel welcome - was settled very quickly.
20 May 2026
I very much enjoy coming to see my sister and all the staff are very helpful.
20 May 2026
The day my daughter and I visited Shire Hall to discuss my wife moving to the home - we were greeted by the reception with warm welcome (coffee and barabrith). My daughter said to me, "This is the place for mum". With a lovely coffee shop, a super garden and exceptionally good staff, we have been
completely satisfied with everything. Long may it last. Thank you.
05 May 2026
My mother came to Shire Hall last week. It was quite an anxious time for me to say the least, but I need not have worried because after visiting my mother on a few occasions I could clearly see how welcoming and caring all the staff are. Nothing is too much trouble and my mother is treated with
such respect. She is settling in well and taking part in some of the numerous activities on offer. It feels like a family home and I don't think I could ask for any more than that.
Thanks everyone for showing the kindness and consideration to my mother that seems to come so naturally to you all.
01 May 2026
Mum has only been at Shire Hall a week but I feel reassured that she is in the best place for her care and attention.Everyone is so lovely and on hand to help and mum seems to be settling in nicely.It's like a family hotel.
10 December 2025
My mother has been a resident at Shire Hall since early October and I cannot speak highly enough of it. It was a very stressful decision to move her into residential care but it has been such a positive experience for all of us. A huge thank you goes to the whole team for making the process so
smooth. The surroundings and facilities at Shire Hall are lovely and all of the staff are so engaged, caring and kind. Nothing is too much trouble and my mother's happiness and wellbeing is a genuine priority. Visiting is a pleasure -- the downstairs coffee shop is a fantastic asset. My mother enjoys all of the activities, especially having her hair done in the salon every week. She settled in from day 1 and is far happier here than she was at home, which is a huge relief and comfort for the whole family.
03 December 2025
I have always been very happy that Auntie is at Shire Hall. The home, staff, food, but most importantly, the care is outstanding.
I could not think of a better place for our loved one to be.
Thank you Shire Hall.
02 December 2025
Every visit is always very friendly staff are very welcoming. From the receptionists and all the carers, kitchen staff, I cannot fault them; they go above and beyond, and I have peace of mind knowing how well my auntie is being cared for.
17 September 2025
Amazing care home. Staff very friendly, can't do enough for you. The care mum receives is second to none. They are truly amazing.
14 July 2025
It is always a pleasure to visit Mum and see how much more relaxed and happy she is since she arrived in March. The staff are a credit to Shire Hall. Thanks for giving Mum great care.
09 April 2025
Mum has been a resident at Shire Hall Care Home in Cardiff for a year and the care and support has been consistently excellent, with early response to any symptoms of illness, friendly and caring staff with virtually no turn over. Housekeeping are great. The facilities and activities are fantastic,
and mum is living with enjoyment, and well, and happily. My grateful thanks to management, activities, reception, catering and support staff. You not only care for mum but support me too.
19 March 2025
It's always a pleasure to visit my husband, the staff are caring and positive, they make us both smile. The building is clean and well cared for. The staff are well trained and happy in their roles. They make this difficult situation bearable.
19 March 2025
Love visiting my dear friend of over 70 years. Fabulous home, she is happy there.
07 January 2025
The staff are fabulous. My husband has settled in so well with the help of the remarkable staff.
06 November 2024
Shire Hall is warm, welcoming and friendly and the carers are kind. It is still early days but I believe my husband has now accepted that this is his home and he seems content living here. The garden in particular is delightful and I try and make sure we spend some time relaxing there, weather
permitting!
Thank you to all the staff of Shire Hall.
05 November 2024
When her oldest friend heard that Mum had gone into a home, she said "god help the staff". It's a testament to them that her last 6 months were as unproblematic as they were. The entire ground floor crew, thank you. So many worked so hard to make her comfortable, but I must mention a few names.
Often during a visit, Mum would ask me to guess who had popped into see her that day from the first floor? The answer was always the same, one particular member of staff! Another staff member, whose smile can light up even the dimmest of rooms. Her kindness was always appreciated, she gave dignity in the most undignified of circumstances & tempted her appetite with Blackcurrant Jam & Watermelon. And another member of staff, who Mum described as a natural gentleman, saying that if there were more people like him, the world would be a better place. And it would. And last. But by no means least, another particular staff member. Mum felt safe in your care & heard with her face cupped in your hands. She paid you the ultimate in compliments, that she was a hard worker. Thank you.
01 August 2024
Dad arrived at the beginning of June from the moment he arrived all the staff from reception, housekeeping, laundry, carers and nurses have been very caring and attentive, always checking how he and we as a family are. We are very happy Dad is under the care of Shire Hall staff.
30 July 2024
I am totally happy with the care my mother receives at Shire Hall. This is the second home she has lived in and the difference in her mood, general health etc. is stark. I no longer worry about whether she is being well taken care of. I must mention the amazing staff at Shire Hall who are caring,
attentive and always concerned about the well-being of my mother and other patients. Thank you to a few members of staff in particular and everyone on the second floor who give their all to their important role. I wish I knew everyone's names. I am grateful to every one of them.