Shire Hall Care Home

Overstone Court, Dumballs Road, Cardiff Bay, Cardiff CF10 5NT

Shire Hall Care Home, Cardiff, Cardiff
Shire Hall Care Home, Cardiff, Cardiff
Shire Hall Care Home, Cardiff, Cardiff

Shire Hall Care Home is just a short walk from Cardiff Bay. Facilities at the purpose-built home include a cinema, reception cafe area, and a farmhouse kitchen - designed to promote active and independent living.

Shire Hall provides the highest standards of residential, nursing, dementia, transitional and palliative care. The care team provide relationship-centred care, placing the needs of the individual at the very centre of what they do.

Group: Hallmark Care Homes

Person in charge: Karen Grapes (General Manager)

Local Authority / Social Services: Cardiff Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 99 Service Users

Registered Care Categories*: Dementia • Old Age

Specialist Care Categories: Alzheimer's • Cancer Care • Epilepsy • Head/Brain Injury • Hearing Impairment • Huntington's Disease • Motor Neurone Disease • Multiple Sclerosis • Neuropathic • Orthopaedic • Parkinson's Disease • Speech Impairment • Stroke • Visual Impairment

Admission Information: Ages 18+.

Languages Spoken by Staff (other than English): Welsh

Single Rooms: 99

Rooms with ensuite WC: 99

Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Physiotherapy • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Bar/Cafe on premises • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest Care and Social Services Inspectorate Wales* Report on Shire Hall Care Home: click here

* Care and Social Services Inspectorate Wales is responsible for the registration and inspection of social care services in Wales.

Bed Vacancies

Bed Vacancies

posted 27 Oct 2017

Please contact the home for current vacancies

Reviews

9.9 Shire Hall Care Home has a Review Score of 9.9 (9.933)

The Review Score of 9.9 (maximum of 10) for Shire Hall Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 49 Reviews over all time. This Average Rating is also the rating value for Shire Hall Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 20 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.933 for Shire Hall Care Home is calculated as follows: ( (546 Excellents x 5) + (39 Goods x 4) ) ÷ 585 Ratings = 4.933

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Shire Hall Care Home is based on 20 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 19.8 positive Reviews (99 registered maximum number of service users ÷ 5). 20 Reviews ÷ 19.8 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    48
  • Good
    1
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Shire Hall Care Home?

  • Extremely LIKELY
    47
  • Likely
    2
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Shire Hall Care Home

  • Friend of Resident/Service User
    13
  • Daughter of Resident/Service User
    9
  • Son of Resident/Service User
    9
  • Sister of Resident/Service User
    4
  • Resident / Service User
    3
  • more

The staff are always very pleasant and helpful. They really do care about the residents and are also very caring about the visitors.

How likely would you be to recommend Shire Hall Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My long term friend could not live in a better care home. Seeing the way he is treated takes away a lot of the hurt.

How likely would you be to recommend Shire Hall Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I've been coming here for four years, visiting my great friend. All this time the staff of the care home has been absolutely first class.
If I need to be in a care home in the future this is the one I would choose.

How likely would you be to recommend Shire Hall Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I am very impressed with everything here. All the staff could not be more helpful.

How likely would you be to recommend Shire Hall Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

My mother in law suffers from dementia so any change of routine caused her to be extremely anxious. A measure of the effectiveness of Shire Hall was that they did everything to help her settle as quickly as possible. She is now contented and happy which reflects the work the staff did, and do on an ongoing basis.

How likely would you be to recommend Shire Hall Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Having used Shire Hall previously for a relative, I have no hesitation in allowing my mother to be cared for in this home. It is a lovely environment but is sufficiently flexible to each individual's needs; dietary, physical and mental needs.

How likely would you be to recommend Shire Hall Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Shire Hall is a caring environment which all members of staff support. It provides a high level of care which supports the dignity with which residents are treated.

How likely would you be to recommend Shire Hall Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Shire Hall Care Home always provides and professional approach to both visitor and residents.

The quality of staff from reception to the residential areas are very good.
The standard of care for the residents appears excellent, we are kept in contact if problems arise and we can get information easily.
The best way fo summing up is I would be happy to be a resident if ever I needed quality support.

How likely would you be to recommend Shire Hall Care Home? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Certainly for a very long time I've not seen my uncle so relaxed.
He is after all in a very peaceful and professional environment here in Shire Hall.
His room at Shire Hall is very nicely appointed.
Its cleanliness is positively first class.
Whenever, and it's very often, I have dealings with any member of your staff, I'm left with the definite impression that Shire Hall is an excellent care home.
In fact, an establishment which scores ten out of ten in every possible department.

How likely would you be to recommend Shire Hall Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Constant standards of care, are of the highest order in a difficult situation. The care my brother receives is a true blessing. My thanks to all concerned.

How likely would you be to recommend Shire Hall Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

visiting a relative in a care home setting is always quite a stressful occasion. From the moment you walk in Shire Hall Care Home you are welcomed by friendly staff who instantly put you at ease. They are fully supportive and always appears to have time to listen to anything even if they are really busy. Seeing my nans face lights up when she sees certain carers shows that she is well looked after and treated with respect and dignity.

How likely would you be to recommend Shire Hall Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My brother had to be transferred from his former care home due to the closure of the dementia unit. His care at Shire Hall has been as good as the staff can make it. He does not always cooperate when carers are washing and shaving him etc. due to his condition. However, they are unfailingly kind and patient. the atmosphere is cheerful and caring at all times.

How likely would you be to recommend Shire Hall Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The carers are very helpful to users and relatives. They are open to suggestions and kind to users. I have never seen impatience or heard a raised voice in the most trying of circumstances.

How likely would you be to recommend Shire Hall Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I have been on a visit with my wife to Shire Hall today and found all the staff helpful and caring. As soon as you walk through the door you are greeted with a smile. My mother in law is happy and content in this home after being in other homes in Cardiff. This is by far the best.

How likely would you be to recommend Shire Hall Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My grandmother is always happy and when I arrive the staff are always aware where my grandmother is as she wanders around the floor.
The home is always clean.
The meals are always nice and well presented.
The staff are always polite and kind and dance and sing with my Nan all the time.
My Nan is happy and that is what counts to us as a family.

How likely would you be to recommend Shire Hall Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Very clean spotless. The domestic team are lovely to talk to.
Mum is very happy with the food.

How likely would you be to recommend Shire Hall Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Very happy with the home...

How likely would you be to recommend Shire Hall Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

When we visit, we find the staff unbelievably good with their welcome and friendship we have made with them. If and when I have to go into a care home, my wife knows that it is Shire Hall Care Home for me.

How likely would you be to recommend Shire Hall Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Shire Hall Care Home is a wonderful and welcoming place. Very warm and clean social areas and the staff are second to none. Next to being at home, I don't think Mum could be in a better place.

How likely would you be to recommend Shire Hall Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Excellent

I have visited my friend on a number of occasions and each time the staff have been really friendly. The home is spotlessly clean, unlike other care homes I have visited. The cafe in reception is a lovely area to bring my friend for a drink and cake. Everyone is so nice and I am happy that my friend is getting such excellent care.

How likely would you be to recommend Shire Hall Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

I have been a resident at Shire Hall for 15 months. The care I have received in that time has been excellent. I had been hospitalised for 13 weeks with septicemia, I couldn't talk, lost 18lbs in weight but since being at Shire Hall, I communicate and make myself understood and I'm eating really well. The staff are so attentive to residents needs and offer support to me when times are difficult. I am always made to feel welcome from the receptionist, the staff in the kitchen and cleaning staff. All in all Shire Hall is a very 'Happy Home' and have made this difficult time so much easier. Thank you.

How likely would you be to recommend Shire Hall Care Home? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

Excellent.

How likely would you be to recommend Shire Hall Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Hospitality is excellent- made to feel welcome by all the staff.

How likely would you be to recommend Shire Hall Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

It is very distressing hearing your mother going into a new care home. After previous experience, I was anxious about the establishment. However, she has settled down well. She is happy. She loves the staff and gets along with all activities with other residents. Overall, happy.

How likely would you be to recommend Shire Hall Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother who is now 94 has been in the home for 18 months and she has settled in very well. She likes the food and is eating well. Last year she fell and broke her femur but was back on her feel in no time at all.
The food is excellent and the meals are enough and more!!

The carers are kind and considerate and always make sure that the resident's dignity is considered all the time.

How likely would you be to recommend Shire Hall Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My nan has a bad experience in a previous care home and disengaged from all the activities. Since she moved into Shire Hall, she is always smiling, engaging in the activities and talking to everyone. The services are amazing, staff are great. Best care home she's been in.

How likely would you be to recommend Shire Hall Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Such and improvement - It's nice to spend time with relatives in such a nice area.

How likely would you be to recommend Shire Hall Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Having spent a long period in hospital, we were told my mother needed nursing care. Having viewed several care homes and read their inspection reports we also spoke to several people experiencing the same process and decision making. We chose Shire Hall having been recommended by several people and are extremely pleased with the care, staff and friendly environment. It has reassured us that the choice was right and helps us deal with mum's dementia.

How likely would you be to recommend Shire Hall Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

People are kind and caring. Food is good really pleased with everything, run by very caring people.

How likely would you be to recommend Shire Hall Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

A very welcoming home. Great facilities. Every care is taken with patients. A pleasure to visit.

How likely would you be to recommend Shire Hall Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Fabulous, so happy with everything here. The Shire Hall is wonderful.

How likely would you be to recommend Shire Hall Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Very happy with the home.

How likely would you be to recommend Shire Hall Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother has been her for nearly two years she is well looked after. The place is clean, the staff are attentive and take care of all my mother's needs.

How likely would you be to recommend Shire Hall Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I'm extremely pleased with how quickly and well mum has settled. The "Excellent" ratings below are an accurate reflection of our satisfaction with the service provided. Peace of mind, dignity and superb environment.

How likely would you be to recommend Shire Hall Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

A lovely place to live with caring staff and plenty of things for residents to do to keep occupied. My mother-in-law is very happy here and enjoys the atmosphere and the activities I couldn't ask for a better place for her to live in.

How likely would you be to recommend Shire Hall Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

We are a life long friend to a resident who we visit quite often. We always have a wonderful welcome and a wonderful report on him. Every body likes our friend and he has a lot of lovely friends. By what we have seen of the home, everything is so clean and spotless. I would recommend it to anybody.

How likely would you be to recommend Shire Hall Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Friendly and helpful staff, always clean and tidy.

How likely would you be to recommend Shire Hall Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I am very confident that my mother is in a safe, caring environment. The staff are all helpful and friendly and treat my mother and other residents with dignity.

How likely would you be to recommend Shire Hall Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Everyone appears to do their best to make it a warm friendly and caring environment, just like your own home would be.

How likely would you be to recommend Shire Hall Care Home? Extremely Likely

Average Rating: 

 4.1 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

My mother is looked after with care and dignity at this home. I could not be happier with all aspects of this care home.

How likely would you be to recommend Shire Hall Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Comfortable, happy no complaints. Now he is safe, healthcare needs met.

How likely would you be to recommend Shire Hall Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother has been in some different homes in the past, she has never settled any where apart from Shire Hall. She is more aware of her surroundings and interacts a lot more. The staff are amazing with the elderly and myself and family could not be happier that she is safe and secure.

How likely would you be to recommend Shire Hall Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

All the staff are very welcoming. The home has a very pleasant atmosphere. I feel very happy with all the care mum is receiving.

How likely would you be to recommend Shire Hall Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

It's a pleasure to come to Shire Hall and visit my mother, it is always clean, tidy and well presented. It always smells fresh and clean. The nursing staff are always helpful and kind to my mother and you can see how happy my mother is both with her surroundings and with the way the staff treat her. Thank you.

How likely would you be to recommend Shire Hall Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I came down for the first time with another friend. We found it first class and will remember it with every kindness to us all.

How likely would you be to recommend Shire Hall Care Home? Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Very friendly and caring staff.

How likely would you be to recommend Shire Hall Care Home? Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

The friendly, clean, caring atmosphere were what attracted me to this home, but I am most impressed by the range of activities, group and one to one offered to my step-mum. Time has been taken to get to know her personally, her likes and dislikes, and this has been shown in the range and quality of activities she is included in. Staff on the floor, and reception are friendly, helpful and respectful and I am really pleased at how well my step-mum has settled her, thank you.

How likely would you be to recommend Shire Hall Care Home? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

All staff very caring, always ready to help. Always a lovely greeting at reception, a pleasure to visit.

How likely would you be to recommend Shire Hall Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Very good, friendly carers. I have lived at Shire Hall for 7 years and would recommend it to anybody.

How likely would you be to recommend Shire Hall Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

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Awards / Recognitions

April 2017

Top 20 Care Homes Wales 2017

Recipient: Shire Hall Care Home

Date: Saturday 01 Apr 2017

more details

February 2016

November 2015

February 2015

Top 20 Care Homes Wales 2015

Recipient: Shire Hall Care Home

Date: Sunday 01 Feb 2015

more details

Top 20 Care Homes Wales 2014

Recipient: Shire Hall Care Home

Date: Saturday 01 Feb 2014

more details

November 2013

Care Activities Co-Ordinator

Recipient: Shire Hall Care Home

Date: Friday 29 Nov 2013

more details

Care Leadership Finalist

Recipient: Hallmark Care Homes

Date: Friday 29 Nov 2013

more details

Care Personality Finalist

Recipient: Hallmark Care Homes

Date: Friday 29 Nov 2013

more details

March 2013

Nursing Home Operator of the Year

Recipient: Hallmark Care Homes

Date: Wednesday 27 Mar 2013

more details

November 2011

Best Care Team finalist

Recipient: Shire Hall Care Home

Date: Friday 25 Nov 2011

more details

Dementia Care finalist

Recipient: Shire Hall Care Home

Date: Friday 25 Nov 2011

more details

Job Vacancies

Staff Profiles

Karen

Karen Grapes

Job Title: General Manager

Joined: 2008

Description:

I’m the General Manager at Shire Hall and have been the General Manager since 2008 having worked as a nurse for over 20 years. I am so proud of the team here having won several awards at both the National and Wales Care Awards. My aim is for Shire Hall to continue to be one of the leading providers of relationship-centred care in Cardiff.

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Shire Hall Care Home