Search...

Hallmark Shire Hall

Overstone Court, Cardiff Bay, Cardiff CF10 5NT
Hallmark Luxury Care Homes Logo
Top 20 care home certificate
Jobs
Hallmark Shire Hall logo
Hallmark Shire Hall, Cardiff
Hallmark Shire Hall, Cardiff
Hallmark Shire Hall, Cardiff

Just a short walk from the beautiful Cardiff Bay, Hallmark Shire Hall is a nautical-themed, luxury care home conveniently located close to the city centre. With a large, landscaped garden for residents to enjoy, a therapy dog named Archie, and various features within the home – including a social café, activities room, and traditional pub – Shire Hall is a place where residents thrive.

Moving into a new home is a...  

Care Provided by Hallmark Shire Hall

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 99 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,910N/A
Residential Dementia CareFrom £1,960N/A
Nursing CareFrom £1,960N/A
Nursing Dementia CareFrom £1,960N/A

The nursing fees are inclusive of NHS funded nursing care which is currently £236.99 per week. This amount will be deducted from the total cost of a nursing placement.

Contact Hallmark Shire Hall to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

  • If you choose a care home based in Wales, you may be eligible for the Welsh NHS-funded nursing care contribution of at least £201.74 per week. This support is not reflected in the fee amount shown, and the actual contribution may be higher depending on the Local Health Board.

Good to Know

Group / Owner

Person in charge

  • Karen Grapes (General Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2007
  • Number of floors: 3

Room Information

  • Single Rooms (99)
  • Single Rooms with ensuite Wet Room (39)

Visiting

  • Moving into a care home can be daunting, but the team’s bighearted approach puts residents and their loved ones at the heart of all they do. As they would have in their own home, loved ones are welcome to pop-by day or night.

Parking

  • Hallmark Shire Hall has a car park, which is accessible for visitors

Hallmark Shire Hall Reviews (145)

Submit a Review
9.9

Hallmark Shire Hall has a Review Score of 9.9 (9.941) out of 10, based on 20 reviews in the last 2 years. Over all time Hallmark Shire Hall has 145 reviews.

Submit Review
Filter Reviews
Overall Experience
Date Published
Reviewer Connection to Hallmark Shire Hall
Loading...
Showing 145 reviews matching selected criteria
Review from Carol J (Regular Volunteer) published on 16 July 2026 Submitted via Postal Card
Overall Experience

I really enjoy coming and helping at The "Queen bee club" and seeing everyone. Such a lovely place to come to with Wonderful staff.

Reply from Olivia Sullivan, Customer Relationship Manager at Hallmark Shire Hall

Thank you for your kind words - I will pass them onto the team whom I know will be so proud to hear them! We are so pleased that you have chosen to volunteer within the home, the residents thoroughly enjoy welcoming you each week!

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from C J (Daughter of Resident) published on 15 July 2026 Submitted via Website
Overall Experience
My Mother moved to Shire Hall in February 2026 from another care provider.
The whole team ensured a smooth transition and my Mother settled in with no issues at all from day one.
There is a huge difference in the level of care she is receiving and her personal care. This meant a lot after her bad experience.
My Mother looks and is happier and healthier
here.
The staff are friendly, welcoming polite and helpful. Her room and the home in general is always clean.
There is strong leadership and organisation.
Staff act promptly and efficiently if required.

I wish we could have moved her sooner.

Reply from Olivia Sullivan, Customer Relationship Manager at Hallmark Shire Hall

Thank you for your kind words - I will pass them onto the team whom I know will be so proud to hear them! It has been our honour to welcome your mother and whole family to Shire Hall

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from H R (Friend of Resident) published on 22 May 2026 Submitted via Postal Card
Overall Experience

Lovely care home. I always feel welcome and part of a friendly atmosphere. The whole team show compassion and are always there for you.

Reply from Olivia Sullivan, Customer Relationship Manager at Hallmark Shire Hall

Thank you for your kind words - I will pass them onto the team whom I know will be so proud to hear them! It has been our honour to welcome your friend to Shire Hall

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from D S (Niece of Resident) published on 22 May 2026 Submitted via Postal Card
Overall Experience

I could not think of anywhere better than Shire Hall for my aunt. From staff to the warmth of the people who come and go. It is the most welcoming, friendly, caring, beautiful place, and I know my aunt loved it as did we.

Reply from Olivia Sullivan, Customer Relationship Manager at Hallmark Shire Hall

Thank you for your kind words - I will pass them onto the team whom I know will be so proud to hear them! It has been our honour to welcome your Aunt and whole family to Shire Hall

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from D P (Friend of Resident) published on 20 May 2026 Submitted via Postal Card
Overall Experience

New like the home - made to feel welcome - was settled very quickly.

Reply from Olivia Sullivan, Customer Relationship Manager at Hallmark Shire Hall

Thank you for your kind words - I will pass them onto the team whom I know will be so proud to hear them! It has been our pleasure to welcome your friend to Shire Hall

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from K T (Sister of Resident) published on 20 May 2026 Submitted via Postal Card
Overall Experience

I very much enjoy coming to see my sister and all the staff are very helpful.

Reply from Olivia Sullivan, Customer Relationship Manager at Hallmark Shire Hall

Thank you for your kind words - I will pass them onto the team whom I know will be so proud to hear them! It has been our pleasure to welcome your sister and your whole family to Shire Hall

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from A J (Husband of Resident) published on 20 May 2026 Submitted via Postal Card
Overall Experience

The day my daughter and I visited Shire Hall to discuss my wife moving to the home - we were greeted by the reception with warm welcome (coffee and barabrith). My daughter said to me, "This is the place for mum". With a lovely coffee shop, a super garden and exceptionally good staff, we have been completely satisfied with everything. Long may it last. Thank you.

Reply from Olivia Sullivan, Customer Relationship Manager at Hallmark Shire Hall

Thank you for your kind words - I will pass them onto the team whom I know will be so proud to hear them! It has been our pleasure to welcome your wife and your whole family to Shire Hall

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Gina J (Daughter of Resident) published on 5 May 2026 Submitted via Website
Overall Experience
My mother came to Shire Hall last week. It was quite an anxious time for me to say the least, but I need not have worried because after visiting my mother on a few occasions I could clearly see how welcoming and caring all the staff are. Nothing is too much trouble and my mother is treated with such respect. She is settling in well and taking part in some of the numerous activities on offer. It feels like a family home and I don't think I could ask for any more than that.

Thanks everyone for showing the kindness and consideration to my mother that seems to come so naturally to you all.

Reply from Olivia Sullivan, Customer Relationship Manager at Hallmark Shire Hall

Thank you for your kind words, Gina - I will pass them onto the team whom I know will be so proud to hear them! It has been a pleasure to welcome your mother and your whole family to Shire Hall

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
No Rating
Management
Safety / Security
Rooms
Value for Money
No Rating
Review from L O (Daughter of Resident) published on 1 May 2026 Submitted via Website
Overall Experience

Mum has only been at Shire Hall a week but I feel reassured that she is in the best place for her care and attention.Everyone is so lovely and on hand to help and mum seems to be settling in nicely.It's like a family hotel.

Reply from Olivia Sullivan, Customer Relationship Manager at Hallmark Shire Hall

Thank you for your kind words - I will pass them onto the team whom I know will be so proud to hear them! It has been a pleasure to welcome your mother and your whole family to Shire Hall

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Ceri S (Daughter of Resident) published on 10 December 2025 Submitted via Website
Overall Experience

My mother has been a resident at Shire Hall since early October and I cannot speak highly enough of it. It was a very stressful decision to move her into residential care but it has been such a positive experience for all of us. A huge thank you goes to the whole team for making the process so smooth. The surroundings and facilities at Shire Hall are lovely and all of the staff are so engaged, caring and kind. Nothing is too much trouble and my mother's happiness and wellbeing is a genuine priority. Visiting is a pleasure -- the downstairs coffee shop is a fantastic asset. My mother enjoys all of the activities, especially having her hair done in the salon every week. She settled in from day 1 and is far happier here than she was at home, which is a huge relief and comfort for the whole family.

Reply from Olivia Sullivan, Customer Relationship Manager at Hallmark Shire Hall

Thank you, Ceri, for your kind words - I will pass them onto the team whom I know will be so proud to hear them! It has been a pleasure to welcome your mother and your whole family to Shire Hall

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from C G (Nephew of Resident) published on 3 December 2025 Submitted via Postal Card
Overall Experience
I have always been very happy that Auntie is at Shire Hall. The home, staff, food, but most importantly, the care is outstanding.
I could not think of a better place for our loved one to be.

Thank you Shire Hall.

Reply from Olivia Sullivan, Customer Relationship Manager at Hallmark Shire Hall

Thank you for your kind words - I will pass them onto the team whom I know will be so proud to hear them! It has been a pleasure to welcome your auntie and whole family to Shire Hall

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Tracy G (Niece of Resident) published on 2 December 2025 Submitted via Postal Card
Overall Experience

Every visit is always very friendly staff are very welcoming. From the receptionists and all the carers, kitchen staff, I cannot fault them; they go above and beyond, and I have peace of mind knowing how well my auntie is being cared for.

Reply from Olivia Sullivan, Customer Relationship Manager at Hallmark Shire Hall

Thank you for your kind words - I will pass them onto the team whom I know will be so proud to hear them! It has been a pleasure to welcome your auntie and whole family to Shire Hall

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Helen M (Daughter of Resident) published on 17 September 2025 Submitted via Postal Card
Overall Experience

Amazing care home. Staff very friendly, can't do enough for you. The care mum receives is second to none. They are truly amazing.

Reply from Olivia Sullivan, Customer Relationship Manager at Hallmark Shire Hall

Thank you for your kind words - I will pass them onto the team whom I know will be so proud to hear them! It has been a pleasure to welcome your mother and family to Shire Hall

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Anne G (Daughter of Resident) published on 14 July 2025 Submitted via Postal Card
Overall Experience

It is always a pleasure to visit Mum and see how much more relaxed and happy she is since she arrived in March. The staff are a credit to Shire Hall. Thanks for giving Mum great care.

Reply from Olivia Sullivan, Customer Relationship Manager at Hallmark Shire Hall

Thank you for your kind words - I will pass them onto the team whom I know will be so proud to hear them! It has been a pleasure to welcome your mother and family to Shire Hall

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from S L (Daughter of Resident) published on 9 April 2025 Submitted via Postal Card
Overall Experience

Mum has been a resident at Shire Hall Care Home in Cardiff for a year and the care and support has been consistently excellent, with early response to any symptoms of illness, friendly and caring staff with virtually no turn over. Housekeeping are great. The facilities and activities are fantastic, and mum is living with enjoyment, and well, and happily. My grateful thanks to management, activities, reception, catering and support staff. You not only care for mum but support me too.

Reply from Olivia Sullivan, Customer Relationship Manager at Hallmark Shire Hall

Thank you so much for your kind words about Hallmark Shire Hall - I will pass these onto the team, whom I know will be so proud to hear them. It is an honour to care for your Mum here.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from A H (Wife of Resident) published on 19 March 2025 Submitted via Postal Card
Overall Experience

It's always a pleasure to visit my husband, the staff are caring and positive, they make us both smile. The building is clean and well cared for. The staff are well trained and happy in their roles. They make this difficult situation bearable.

Reply from Olivia Sullivan, Customer Relationship Manager at Hallmark Shire Hall

Thank you so much for your kind words about Hallmark Shire Hall - I will pass these onto the team, whom I know will be so proud to hear them. It is an honour to care for your husband here.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from D M (Friend of Resident) published on 19 March 2025 Submitted via Postal Card
Overall Experience

Love visiting my dear friend of over 70 years. Fabulous home, she is happy there.

Reply from Olivia Sullivan, Customer Relationship Manager at Hallmark Shire Hall

Thank you so much for your kind words about Hallmark Shire Hall - I will pass these onto the team, whom I know will be so proud to hear them. It is an honour to care for your friend here

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from J A (Wife of Resident) published on 7 January 2025 Submitted via Postal Card
Overall Experience

The staff are fabulous. My husband has settled in so well with the help of the remarkable staff.

Reply from Olivia Sullivan, Customer Relationship Manager at Hallmark Shire Hall

Thank you for your kind words. I will pass them on to the team, whom I know will be very proud to hear them. It is an honour to care for your husband here at Shire Hall.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Elizabeth G (Wife of Resident) published on 6 November 2024 Submitted via Website
Overall Experience
Shire Hall is warm, welcoming and friendly and the carers are kind. It is still early days but I believe my husband has now accepted that this is his home and he seems content living here. The garden in particular is delightful and I try and make sure we spend some time relaxing there, weather permitting!

Thank you to all the staff of Shire Hall.

Reply from Olivia Sullivan, Customer Relationship Manager at Hallmark Shire Hall

Thank you for your kind words - I will pass them on to the team, whom I know will be very proud to hear them. It is an honour to care for your husband here at Shire Hall.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from R F (Daughter of Resident) published on 5 November 2024 Submitted via Website
Overall Experience

When her oldest friend heard that Mum had gone into a home, she said "god help the staff". It's a testament to them that her last 6 months were as unproblematic as they were. The entire ground floor crew, thank you. So many worked so hard to make her comfortable, but I must mention a few names. Often during a visit, Mum would ask me to guess who had popped into see her that day from the first floor? The answer was always the same, one particular member of staff! Another staff member, whose smile can light up even the dimmest of rooms. Her kindness was always appreciated, she gave dignity in the most undignified of circumstances & tempted her appetite with Blackcurrant Jam & Watermelon. And another member of staff, who Mum described as a natural gentleman, saying that if there were more people like him, the world would be a better place. And it would. And last. But by no means least, another particular staff member. Mum felt safe in your care & heard with her face cupped in your hands. She paid you the ultimate in compliments, that she was a hard worker. Thank you.

Reply from Olivia Sullivan, Customer Relationship Manager at Hallmark Shire Hall

Thankyou so much for your kind words - I will pass them on to the team, whom I know will be incredibly proud to hear them. It truly was an honour to care for your mother here at Hallmark Shire Hall.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Regulatory Rating

Care Inspectorate Wales (CIW) Rating

Date: 01 July 2025
  • Care and Support
    Excellent
  • Well-being
    Excellent
  • Environment
    Excellent
  • Leadership and Management
    Excellent
Care Inspectorate Wales is responsible for the registration and inspection of social care services in Wales.View Latest Report

Bed Vacancies

Bed Vacancies

Posted: 03 August 2026

Please contact the home for current vacancies

News (0) & Events (0)

News

There are no news items for Hallmark Shire Hall.

Upcoming Events

There are no upcoming events for Hallmark Shire Hall.

Awards / Recognitions (35)

Accreditations

There are no accreditations posted yet for Hallmark Shire Hall.

Meet the Team (9)

Karen Grapes
Karen GrapesJob Title:General ManagerJoined: 2008

I’m the General Manager at Shire Hall and have been the General Manager since 2008, having worked as a nurse for over 40 years.

I am so proud of the team here, having won several awards at both the National and Wales Care Awards. My aim is for Shire Hall to continue to be one of the leading providers of relationship-centred care in Cardiff.

Hannah Leggat
Hannah LeggatJob Title:Deputy ManagerJoined: 2009

Hannah has been a member of the team here at Shire Hall since 2009, previously as a Nurse and now as Deputy Manager. Within her role, Hannah supports the General Manager in ensuring high-quality relationship-centred care is provided to all residents.

Olivia Sullivan
Olivia SullivanJob Title:Customer Relationship ManagerJoined: 2024

Searching for a care home for loved ones can be one of the most important, yet one of the hardest decisions a family can make. As Customer Relationship Manager, I am here to ensure this stressful and sometimes difficult process is as easy as it can be.

I strive to ensure all residents, their relatives and visitors receive the highest quality of relationship-centred care. Ultimately, we aim to help all residents live and enjoy a fulfilling life.

I am proud to be a part of the Shire Hall team, and look forward to warmly welcoming you to the Home.

Fred Gest
Fred GestJob Title:Hospitality Services ManagerJoined: 2018

Fred started working at Shire Hall in 2018, having previously held various managerial roles within the catering and hospitality sector. Fred is responsible for managing the catering, housekeeping and maintenance teams and for ensuring our hospitality standards are always met.

Sheila Charles
Sheila CharlesJob Title:Lifestyles LeadJoined: 2013

Sheila has worked at Shire Hall since 2013 and, alongside the Lifestyles Teams, aims to ensure all residents are engaged and stimulated with meaningful and interesting activities. Whether it's traditional pastimes or new and exciting experiences, we want all residents to make the most of every day at Shire Hall.

Danielle Green
Danielle GreenJob Title:Business AdministratorJoined: 2017

Danni has worked at Shire Hall since 2017, initially as a member of the Reception Team, before progressing to her current role of Business Administrator. As Business Administrator, Danni works closely with the General Manager to ensure the smooth and efficient running of administrative tasks, from managing finances to providing HR support.

Scott Ellis
Scott EllisJob Title:Maintenance OperativeJoined: 2024

Scott joined Hallmark Shire Hall in 2024 as a Maintenance Operative. Scott is responsible for keeping the home running smoothly by making sure the building, grounds, and equipment are safe, tidy, and well-maintained. From day-to-day repairs to supporting larger maintenance tasks, Scott helps to ensure residents enjoy a safe, comfortable environment.

Geraint Meredith
Geraint MeredithJob Title:Head HousekeeperJoined: 2015

Geraint began his career in 2015. As Head Housekeeper, Geraint plays a pivotal role in upholding the highest standards of cleanliness and hygiene in the home. Leading a dedicated team of Housekeepers and Laundry Assistants, Geraint ensures that every room and living space is impeccably clean, tidy, and maintained at all times.

Gareth Matthews
Gareth MatthewsJob Title:Head ChefJoined: 2008

Gareth has been the Head Chef for over 18 years. Alongside leading a team of Sous Chefs and Kitchen Assistants, Gareth is responsible for creating nutritious, flavoursome, and well-balanced menus tailored around the residents' preferences.

Frequently Asked Questions about Hallmark Shire Hall

What types of Care is Hallmark Shire Hall registered for?

Older Person Care, Dementia are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Hallmark Shire Hall have?

There are 99 Single Rooms.

What are the Facilities & Services at Hallmark Shire Hall?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.

How far is Hallmark Shire Hall to the centre of Cardiff?

0.7 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Hallmark Shire Hall to verify any information. View our terms and conditions. Hallmark Shire Hall has an Enhanced Service -more info.