Hallmark Shire Hall

Overstone Court, Cardiff Bay, Cardiff CF10 5NT
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9.9 133 Reviews
  • Hallmark Shire Hall, Cardiff
Just a short walk from the beautiful Cardiff Bay, Hallmark Shire Hall is a nautical-themed, luxury care home conveniently located close to the city centre. With a large, landscaped garden for residents to enjoy, a therapy dog named Archie, and various features within the home – including a social café, activities room, and traditional pub – Shire Hall is a place where residents thrive.

Moving into a new home is a significant moment in anyone’s life, but with a bighearted approach that puts residents and their loved ones at the centre of everything the team provides, easing into life at Shire Hall is a smooth transition. From the moment the team meet the resident and their family, they really get to know them; likes, dislikes, hobbies, and pastimes, all so they can support them to live fulfilled days. Plus, Hallmark All-Inclusive covers all residents' food, drink, and care needs, right down to their favourite biscuit.

The doors of Shire Hall are open day and night for loved ones to drop by for a home-cooked meal, a game of something fun in the lounge, or a gentle stroll around the gardens. However residents wish to spend their time, the team will make it happen.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 99 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1590
  • Self-Funded Residential Dementia Care: from £1820
  • Self-Funded Nursing Care: from £1820
  • Self-Funded Nursing Dementia Care: from £1820

The nursing fees are inclusive of NHS funded nursing care which is currently £213.18 per week. This amount will be deducted from the total cost of a nursing placement.

These prices are only a guideline, please contact Hallmark Shire Hall to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you choose a care home based in Wales, you may be eligible for the Welsh NHS-funded nursing care contribution of at least £201.74 per week. This support is not reflected in the fee amount shown, and the actual contribution may be higher depending on the Local Health Board.

Good to Know

Person in charge

  • Karen Grapes (General Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2007
  • Number of floors: 3

Room Information

  • Single Rooms (99)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (39)

Visiting

  • Moving into a care home can be daunting, but the team’s bighearted approach puts residents and their loved ones at the heart of all they do. As they would have in their own home, loved ones are welcome to pop-by day or night.

Parking

  • Hallmark Shire Hall has a car park, which is accessible for visitors

Hallmark Shire Hall Reviews (133)

9.9

Hallmark Shire Hall has a Review Score of 9.9 (9.918) out of 10, based on 22 reviews in the last 2 years.
Over all time Hallmark Shire Hall has 133 reviews.

Overall Experience
  • 127
  • 5
  • 0
  • 0
  • 1
Date Published
  • 133
  • 3
  • 8
  • 22
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Reviewer Connection to Hallmark Shire Hall
  • 46
  • 17
  • 16
  • 9
  • 7
  • 7
  • 5
  • 4
  • 3
  • 3
  • 3
  • 3
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 133, showing 41-60
Review from M E (Sister-in-law of Resident) published on 1 September 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We have been completely satisfied with the excellent care given to my sister; we have only positive opinions of the home.
The warm welcome from the receptionist.
The care and consideration from every carer we have met.
The happy attitude of the care home.
The food which we have had with her.
Reply from Jonathan Walters, Customer Relationship Manager at Hallmark Shire Hall

We're glad that you enjoy coming to visit your sister at Shire Hall and appreciate your kind comments.

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Review from M K (Daughter of Resident) published on 10 August 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Everyone is extremely friendly, and my mum responds to them really well. Lovely spaces to meet with Mum in a genuinely lovely environment.
Reply from Jonathan Walters, Customer Relationship Manager at Hallmark Shire Hall

It's always nice to receive positive feedback. Thank you for your comments. We're glad that you are so happy with Shire Hall.

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Review from G W (Son of Resident) published on 9 February 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mother has been here for over four years and is very settled.
Reply from Jonathan Walters, Customer Relationship Manager at Hallmark Shire Hall

Thank you, Glenn. We love looking after Mum at Shire Hall as she is such a great character.

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Review from Grace R (Wife of Resident) published on 7 February 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband is in this home, and I have found everything really good, and the staff very helpful and pleasant.
Reply from Jonathan Walters, Customer Relationship Manager at Hallmark Shire Hall

Thank you, Grace. We hope you continue to enjoy your visits to Shire Hall, and we are delighted to be looking after your husband.

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Review from Robert M (Husband of Resident) published on 3 February 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent service - highly recommend.
Reply from Jonathan Walters, Customer Relationship Manager at Hallmark Shire Hall

Thank you for your review, Robert. We always appreciate feedback from family members, and we're delighted that your wife has settled in so well.

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Review from Janet M (Sister of Resident) published on 3 February 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Wonderful staff and care.
Beautiful home.
Very warm and welcoming.
Reply from Jonathan Walters, Customer Relationship Manager at Hallmark Shire Hall

Thank you very much for your kind comments. We always do our best to make everyone feel welcome.

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Review from Sandra H (Daughter of Resident) published on 16 August 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Caring staff under difficult times, especially during times when we couldn't visit.
Reply from Jonathan Walters, Customer Relationship Manager at Hallmark Shire Hall

As things start to open up, we are looking forward to seeing more and more visitors. Thank you again for your patience during recent times.

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Review from David F (Husband of Resident) published on 16 August 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very happy with the care and the home overall. Thank you.
Reply from Jonathan Walters, Customer Relationship Manager at Hallmark Shire Hall

Thank you. We hope both you and your wife will remain happy with our service.

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Review from Sheila E (Mother of Resident) published on 16 August 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We are very pleased with our daughter's care. The staff are most accommodating at all times.
Reply from Jonathan Walters, Customer Relationship Manager at Hallmark Shire Hall

It's always nice to hear positive feedback, and we will ensure your comments are passed on to the team.

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Review from G S (Daughter of Resident) published on 16 August 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has been at Shire Hall for almost a year during the Covid pandemic - a difficult time for all. Unfortunately, lockdowns have prevented me from seeing mum as much as I would like. However the staff have been brilliant in keeping me informed, my mother always looked well looked after and freely
interact with staff who always show her the utmost respect and treat her with dignity and affection.
Reply from Jonathan Walters, Customer Relationship Manager at Hallmark Shire Hall

It has been a very challenging year for everyone, but we will continue to ensure all residents are as happy as possible and hope you continue to visit whenever you can.

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Review from Julie B (Wife of Resident) published on 21 April 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband is well looked after and well-loved. He always looks clean and tidy. The staff are always friendly and polite, and the nursing staff always professional and ready to listen to any concerns. He loves music, and they often have musical afternoons with the occupational staff. The food is very
good, well presented and tasty. His clothes are always clean and ironed. He always seems contented when I visit. I have a few niggling complaints, eg, shirts and slippers going missing, but on the whole, I am very satisfied with the Shire Hall and its staff.
Reply from Karen Grapes, General Manager at Hallmark Shire Hall

Thank you for your kind comments, Julie. We always try to resolve any issues that arise and appreciate your honest feedback.

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Review from Dawn G (Daughter of Resident) published on 15 April 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Always pleasant, ready to help.
Care is always good.
Keep you informed on social activities.
Reply from Karen Grapes, General Manager at Hallmark Shire Hall

Thank you; we’re delighted that you are so happy with everything at Shire Hall.

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Review from R A (Son-in-law of Resident) published on 14 April 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care home provides an excellent service for which they should be commended. The pandemic has been challenging, but the staff all coped very well.
Reply from Karen Grapes, General Manager at Hallmark Shire Hall

Thank you; we really appreciate the support and understanding of all family members during this challenging time.

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Review from N A (Daughter of Resident) published on 14 April 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The team at Shire Hall have looked after my mum very well, and she is very happy there. We are always made welcome on visiting. They have gone above and beyond to keep Mum safe for the last difficult period.
Reply from Karen Grapes, General Manager at Hallmark Shire Hall

Thank you for your kind words; we love having your Mum as a resident here at Shire Hall.

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Review from Barbara P (Daughter of Resident) published on 14 April 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Highly recommend Shire Hall.
Hygiene, care and staff - couldn't fault them.
Reply from Karen Grapes, General Manager at Hallmark Shire Hall

Thank you. We’re delighted that you are so happy with Shire Hall.

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Review from Kathryn D (Niece of Resident) published on 14 April 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Have not been inside, so can't comment...
My first time here visiting her, due to the pandemic. The care I have seen in such a short time has been lovely and respectful towards her and myself. She appears very happy and cared for. I have only visited the garden and seating area, which is beautifully
maintained. We were made to feel very welcome.
Reply from Karen Grapes, General Manager at Hallmark Shire Hall

Thank you very much for your comments. It’s been great to welcome visitors back to Shire Hall.

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Review from Leanne B (Daughter of Resident) published on 21 September 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We feel so comforted and supported knowing Mum is in the safe hands of Shire Hall and all the staff. Mum is valued and truly cared for, and the communication from staff to our family is open and very informative. We truly thank Shire Hall for everything they have done and continue to do for our Mum.
Reply from Karen Grapes, General Manager at Hallmark Shire Hall

Thank you for taking the time to review Shire Hall Care Home and for your kind words. We are so happy your Mum has chosen Shire Hall as her home.

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Review from S D (Daughter of Resident) published on 21 September 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I cannot thank the Shire Hall team enough for taking such good care of my mother. The whole team, from reception, office and care staff are always responsive, helpful and understanding. They deal with all requests promptly. Communications has been fantastic, especially during the coronavirus restrictions.
I receive weekly phone updates and regular email updates. No issues.
Reply from Karen Grapes, General Manager at Hallmark Shire Hall

Thank you for taking the time to review Shire Hall Care Home and for your kind words.

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Review from H B (Relative of Resident) published on 21 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Wonderful care home; which always makes me feel welcome. Staff are excellent at their jobs and very friendly with my grandmother. She speaks very highly of them. The care homes overall standard is immaculate; it feels like a 5* hotel! My grandmother is very lucky to be a resident here.
Reply from Karen Grapes, General Manager at Hallmark Shire Hall

Thank you for taking the time to review Shire Hall Care Home. We are the lucky ones to have your Grandmother as part of our Shire Hall family.

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Review from S M (Husband of Resident) published on 21 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Assurance and peace of mind that my wife is being looked after by properly qualified, current and competent care staff. The environment and surroundings are perfect for all her needs. God bless all the management and staff at Shire Hall.
Reply from Karen Grapes, General Manager at Hallmark Shire Hall

Thank you for taking the time to review Shire Hall Care Home, and for your kind words.

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Current Review Score: 9.9 (9.918)

Overview of Review Score

The Review Score of 9.9 (9.918) out of 10 for Hallmark Shire Hall is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 22 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 22 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.918 for Hallmark Shire Hall is calculated as follows: ( (235 Excellents x 5) + (21 Goods x 4) ) ÷ 256 Ratings = 4.918
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Hallmark Shire Hall is based on 22 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 99 registered maximum number of service users is 19.8, which has been reached with 22 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Inspectorate Wales is responsible for the registration and inspection of social care services in Wales. View Latest Report

Bed Vacancies

Bed Vacancies

Posted: 01 Sep 2025

Please contact the home for current vacancies

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Awards / Recognitions (33)

Meet the Team (5)

Karen

Karen Grapes

Job Title: General Manager Joined: 2008

Karen is the General Manager at Shire Hall and has been the General Manager since 2008, having previously worked as a nurse for over 20 years. As General Manager, Karen works to ensure the highest standards are achieved in all areas of the home including relationship-centred care, clinical compliance, hospitality services and business performance.


Karen's aim is that all residents live a happy and fulfilled life at Shire Hall

Hannah

Hannah Leggat

Job Title: Deputy Manager Joined: 2009

Hannah has been a member of the team here at Shire Hall since 2009, previously as a Nurse and now as Deputy Manager. Within her role, Hannah supports the General Manager in ensuring high-quality relationship-centred care is provided to all residents.

Olivia

Olivia Sullivan

Job Title: Customer Relationship Manager Joined: 2024

Olivia has worked at Shire Hall since early 2024, having previously held the role of Customer Relationship Manager in our sister home. Searching for a care home for loved ones can be one of the most important, yet one of the hardest decisions a family can make. As Customer Relationship Manager, Olivia is here to ensure this stressful and sometimes, difficult process is as easy as it can be.

Fred

Fred Gest

Job Title: Hospitality Services Manager Joined: 2018

Fred started working at Shire Hall in 2018 having previously held various managerial roles within the catering and hospitality sector. Fred is responsible for managing the catering, housekeeping and maintenance teams and for ensuring our hospitality standards are always met.

Sheila

Sheila Charles

Job Title: Lifestyles Lead Joined: 2013

Sheila has worked at Shire Hall since 2013 and, alongside the Lifestyles Teams, aims to ensure all residents are engaged and stimulated with meaningful and interesting activities. Whether it's traditional pastimes or new and exciting experiences, we want all residents to make the most of every day at Shire Hall.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Hallmark Shire Hall to verify any information. View our terms and conditions. Hallmark Shire Hall has an Enhanced Service - more info.