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- Hallmark Shire Hall care home







Just a short walk from the beautiful Cardiff Bay, Hallmark Shire Hall is a nautical-themed, luxury care home conveniently located close to the city centre. With a large, landscaped garden for residents to enjoy, a therapy dog named Archie, and various features within the home – including a social café, activities room, and traditional pub – Shire Hall is a place where residents thrive.
Moving into a new home is a...
Care Provided by Hallmark Shire Hall
Primary Care Categories
- Older Person Care
- Dementia
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 99 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- Convalescent Care
- Acquired Brain Injury (ABI)
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
The nursing fees are inclusive of NHS funded nursing care which is currently £236.99 per week. This amount will be deducted from the total cost of a nursing placement.
The price(s) shown are provided by the care home. Contact Hallmark Shire Hall for full pricing details and T&Cs.
Contact Hallmark Shire Hall to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you choose a care home based in Wales, you may be eligible for the Welsh NHS-funded nursing care contribution of at least £201.74 per week. This support is not reflected in the fee amount shown, and the actual contribution may be higher depending on the Local Health Board.
Good to Know
Group / Owner
- Hallmark Luxury Care Homes
- Private Owned
Person in charge
- Karen Grapes (General Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Year Purpose Built: 2007
- Number of floors: 3
Room Information
- Single Rooms (99)
- Single Rooms with ensuite Wet Room (39)
Visiting
- Moving into a care home can be daunting, but the team’s bighearted approach puts residents and their loved ones at the heart of all they do. As they would have in their own home, loved ones are welcome to pop-by day or night.
Parking
- Hallmark Shire Hall has a car park, which is accessible for visitors
Hallmark Shire Hall Reviews (145)
Hallmark Shire Hall has a Review Score of 9.9 (9.941) out of 10, based on 20 reviews in the last 2 years.
Over all time Hallmark Shire Hall has 145 reviews.
Facilities good.
Thank you for your kind comments. We really appreciate it.
Need to encourage Mum more in activities. She will enjoy it when she does go.
The more our residents participate in our activities the happier they are, and we will keep encouraging Mum to get involved in all the exciting things we have planned in future.
Dad came to Shire Hall in October 2022 from the hospital bedridden. Over the last six months, Dad's care team have literally supported and cared for Dad back onto his feet and walking. They care for him. I feel as if he was one of their family members. They give him his dignity.
We love having your dad as part of our family at Shire Hall. We're also pleased that you are so happy with the care that we are providing.
My father arrived very poorly from the hospital, and we found the Shire to be excellent. They have built up my dad's appetite and general overall well-being. In fact, he is now even starting to walk again on a frame after being bedridden for months in the hospital. We are happy because he is so happy.
Thanks Rebecca. We hope Dad continues to improve and we're pleased that he's had such a positive experience since moving in.
Very clean, lovely staff, great food and lots of choices. Beautiful garden and plenty of seating areas.
Thank you for submitting this review. We really appreciate your kind comments.
Excellent care home - wish there was a Shire Hall is Barry. Fantastic staff and all are very welcoming. Mum is well looked after and cared for - home-from-home. Nice welcome when you walk in from reception. Staff, well done.
Thank you very much for your kind comments. We're pleased that you are so happy with your Mum's care.
Mum has been here for nearly five years and has been looked after like family. All staff are friendly and caring, and Mum is very happy here. There is excellent communication, and visiting is a joy in beautiful surroundings of coffee shops, gardens or bedrooms. Activities regularly. I'm very grateful for everything done for Mum, with many staff going above and beyond. Thank you!
Thank you for your kind comments, Sandra. We love looking after your Mum, and we're pleased that you enjoy your visits so much.
I do not know what I would do without Shire Hall Care Home. Excellent.
Thank you very much, Anne. It's our pleasure to look after your husband.
My mother has lived at Shire Hall for seven years now. My father was there for the first two years. I can honestly say we could not have found better care for them. Each and every team member that works at Shire Hall do their best to make the residents feel at home. They are truly amazing. It was extremely difficult and distressing not being able to see Mom through Covid but knowing that she was being cared for by the best. The team at Shire Hall are like part of our family now; we missed them through Covid too. I would have no hesitation recommending Shire Hall to others.
Thanks, Amanda. We really appreciate your comments. We know how hard it can be for families to make a decision about care, and we will always do what we can to ensure residents and their families have the best experience possible.
I have been visiting Shire Hall now since 2015, when both my grandparents lived here. Everybody there is just so caring, friendly and lovely and always talks to you. They are all like an extended family of ours now, and we wouldn't have it any other way. The care they give to my nan (and used to give my papa) is just exceptional, and care/treat my nan like she's one in a million. I would highly recommend Shire Hall to anyone and all its staff members.
Thank you, Jenna. We've been proud to look after both your Grandparents in recent years, and we're delighted that you feel so happy with the care they've received.
He was given someone else's medicine, given medication he was allergic to, which I had clearly informed them in writing that he was severely allergic and it was also on his hospital records. I was not consulted about the change in medication or bruising. He had an allergic reaction.
There was very little care given, very little activities unless you count turning on the radio or TV as stimulating activities. My husband was left to wander with very little supervision. The garden which they boast about was often locked, residents were not given time there. I never saw residents there with staff at any time in the 11 months he was there. It was for visitors, not residents.
They destroyed a direct debit, asked me for 4 months fees @ £1400 per week, tried to charge me £5400 which I had already paid. After numerous complaints it was found. Staff complaints common.
We are sorry to hear that our care did not meet your expectations and for any distress caused. At Shire Hall, our absolute priority is to deliver high-quality relationship-centered care that is safe and effective, and tailored to the individual's needs.
Staff very friendly, and show good understanding of Husband's condition. Standards seem very high to other homes and have listened. Visiting hours very good.
Thank you for your review. We enjoy looking after your husband, and we hope you continue to enjoy your visits.
The warm welcome from the receptionist.
The care and consideration from every carer we have met.
The happy attitude of the care home.
The food which we have had with her.
We're glad that you enjoy coming to visit your sister at Shire Hall and appreciate your kind comments.
Everyone is extremely friendly, and my mum responds to them really well. Lovely spaces to meet with Mum in a genuinely lovely environment.
It's always nice to receive positive feedback. Thank you for your comments. We're glad that you are so happy with Shire Hall.
Mother has been here for over four years and is very settled.
Thank you, Glenn. We love looking after Mum at Shire Hall as she is such a great character.
My husband is in this home, and I have found everything really good, and the staff very helpful and pleasant.
Thank you, Grace. We hope you continue to enjoy your visits to Shire Hall, and we are delighted to be looking after your husband.
Excellent service - highly recommend.
Thank you for your review, Robert. We always appreciate feedback from family members, and we're delighted that your wife has settled in so well.
Beautiful home.
Very warm and welcoming.
Thank you very much for your kind comments. We always do our best to make everyone feel welcome.
Caring staff under difficult times, especially during times when we couldn't visit.
As things start to open up, we are looking forward to seeing more and more visitors. Thank you again for your patience during recent times.
Very happy with the care and the home overall. Thank you.
Thank you. We hope both you and your wife will remain happy with our service.
Bed Vacancies
Bed Vacancies
Posted: 03 August 2026Please contact the home for current vacancies
News (0) & Events (0)
There are no news items for Hallmark Shire Hall.
There are no upcoming events for Hallmark Shire Hall.
Awards / Recognitions (35)
- 30 Jan 2026Recipient: Hallmark Shire Hall
- 30 Jan 2026Recipient: Hallmark Luxury Care Homes
- 31 Jan 2025Recipient: Hallmark Luxury Care Homes
Accreditations
There are no accreditations posted yet for Hallmark Shire Hall.
Meet the Team (9)

I’m the General Manager at Shire Hall and have been the General Manager since 2008, having worked as a nurse for over 40 years.
I am so proud of the team here, having won several awards at both the National and Wales Care Awards. My aim is for Shire Hall to continue to be one of the leading providers of relationship-centred care in Cardiff.

Hannah has been a member of the team here at Shire Hall since 2009, previously as a Nurse and now as Deputy Manager. Within her role, Hannah supports the General Manager in ensuring high-quality relationship-centred care is provided to all residents.

Searching for a care home for loved ones can be one of the most important, yet one of the hardest decisions a family can make. As Customer Relationship Manager, I am here to ensure this stressful and sometimes difficult process is as easy as it can be.
I strive to ensure all residents, their relatives and visitors receive the highest quality of relationship-centred care. Ultimately, we aim to help all residents live and enjoy a fulfilling life.
I am proud to be a part of the Shire Hall team, and look forward to warmly welcoming you to the Home.

Fred started working at Shire Hall in 2018, having previously held various managerial roles within the catering and hospitality sector. Fred is responsible for managing the catering, housekeeping and maintenance teams and for ensuring our hospitality standards are always met.

Sheila has worked at Shire Hall since 2013 and, alongside the Lifestyles Teams, aims to ensure all residents are engaged and stimulated with meaningful and interesting activities. Whether it's traditional pastimes or new and exciting experiences, we want all residents to make the most of every day at Shire Hall.

Danni has worked at Shire Hall since 2017, initially as a member of the Reception Team, before progressing to her current role of Business Administrator. As Business Administrator, Danni works closely with the General Manager to ensure the smooth and efficient running of administrative tasks, from managing finances to providing HR support.

Scott joined Hallmark Shire Hall in 2024 as a Maintenance Operative. Scott is responsible for keeping the home running smoothly by making sure the building, grounds, and equipment are safe, tidy, and well-maintained. From day-to-day repairs to supporting larger maintenance tasks, Scott helps to ensure residents enjoy a safe, comfortable environment.

Geraint began his career in 2015. As Head Housekeeper, Geraint plays a pivotal role in upholding the highest standards of cleanliness and hygiene in the home. Leading a dedicated team of Housekeepers and Laundry Assistants, Geraint ensures that every room and living space is impeccably clean, tidy, and maintained at all times.

Gareth has been the Head Chef for over 18 years. Alongside leading a team of Sous Chefs and Kitchen Assistants, Gareth is responsible for creating nutritious, flavoursome, and well-balanced menus tailored around the residents' preferences.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Hallmark Shire Hall to verify any information. View our terms and conditions. Hallmark Shire Hall has an Enhanced Service -more info.
