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Hallmark Shire Hall

Overstone Court, Cardiff Bay, Cardiff CF10 5NT
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Hallmark Shire Hall, Cardiff
Hallmark Shire Hall, Cardiff
Hallmark Shire Hall, Cardiff

Just a short walk from the beautiful Cardiff Bay, Hallmark Shire Hall is a nautical-themed, luxury care home conveniently located close to the city centre. With a large, landscaped garden for residents to enjoy, a therapy dog named Archie, and various features within the home – including a social café, activities room, and traditional pub – Shire Hall is a place where residents thrive.

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Care Provided by Hallmark Shire Hall

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 99 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,910N/A
Residential Dementia CareFrom £1,960N/A
Nursing CareFrom £1,960N/A
Nursing Dementia CareFrom £1,960N/A

The nursing fees are inclusive of NHS funded nursing care which is currently £236.99 per week. This amount will be deducted from the total cost of a nursing placement.

Contact Hallmark Shire Hall to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

  • If you choose a care home based in Wales, you may be eligible for the Welsh NHS-funded nursing care contribution of at least £201.74 per week. This support is not reflected in the fee amount shown, and the actual contribution may be higher depending on the Local Health Board.

Good to Know

Group / Owner

Person in charge

  • Karen Grapes (General Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2007
  • Number of floors: 3

Room Information

  • Single Rooms (99)
  • Single Rooms with ensuite Wet Room (39)

Visiting

  • Moving into a care home can be daunting, but the team’s bighearted approach puts residents and their loved ones at the heart of all they do. As they would have in their own home, loved ones are welcome to pop-by day or night.

Parking

  • Hallmark Shire Hall has a car park, which is accessible for visitors

Hallmark Shire Hall Reviews (145)

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9.9

Hallmark Shire Hall has a Review Score of 9.9 (9.941) out of 10, based on 20 reviews in the last 2 years. Over all time Hallmark Shire Hall has 145 reviews.

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Showing 145 reviews matching selected criteria
Review from Sheila E (Mother of Resident) published on 16 August 2021 Submitted via Postal Card
Overall Experience

We are very pleased with our daughter's care. The staff are most accommodating at all times.

Reply from Jonathan Walters, Customer Relationship Manager at Hallmark Shire Hall

It's always nice to hear positive feedback, and we will ensure your comments are passed on to the team.

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Review from G S (Daughter of Resident) published on 16 August 2021 Submitted via Postal Card
Overall Experience

My mother has been at Shire Hall for almost a year during the Covid pandemic - a difficult time for all. Unfortunately, lockdowns have prevented me from seeing mum as much as I would like. However the staff have been brilliant in keeping me informed, my mother always looked well looked after and freely interact with staff who always show her the utmost respect and treat her with dignity and affection.

Reply from Jonathan Walters, Customer Relationship Manager at Hallmark Shire Hall

It has been a very challenging year for everyone, but we will continue to ensure all residents are as happy as possible and hope you continue to visit whenever you can.

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Review from Julie B (Wife of Resident) published on 21 April 2021 Submitted via Postal Card
Overall Experience

My husband is well looked after and well-loved. He always looks clean and tidy. The staff are always friendly and polite, and the nursing staff always professional and ready to listen to any concerns. He loves music, and they often have musical afternoons with the occupational staff. The food is very good, well presented and tasty. His clothes are always clean and ironed. He always seems contented when I visit. I have a few niggling complaints, eg, shirts and slippers going missing, but on the whole, I am very satisfied with the Shire Hall and its staff.

Reply from Karen Grapes, General Manager at Hallmark Shire Hall

Thank you for your kind comments, Julie. We always try to resolve any issues that arise and appreciate your honest feedback.

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Review from Dawn G (Daughter of Resident) published on 15 April 2021 Submitted via Postal Card
Overall Experience
Always pleasant, ready to help.
Care is always good.

Keep you informed on social activities.

Reply from Karen Grapes, General Manager at Hallmark Shire Hall

Thank you; we’re delighted that you are so happy with everything at Shire Hall.

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Review from R A (Son-in-law of Resident) published on 14 April 2021 Submitted via Postal Card
Overall Experience

The care home provides an excellent service for which they should be commended. The pandemic has been challenging, but the staff all coped very well.

Reply from Karen Grapes, General Manager at Hallmark Shire Hall

Thank you; we really appreciate the support and understanding of all family members during this challenging time.

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Review from N A (Daughter of Resident) published on 14 April 2021 Submitted via Postal Card
Overall Experience

The team at Shire Hall have looked after my mum very well, and she is very happy there. We are always made welcome on visiting. They have gone above and beyond to keep Mum safe for the last difficult period.

Reply from Karen Grapes, General Manager at Hallmark Shire Hall

Thank you for your kind words; we love having your Mum as a resident here at Shire Hall.

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Review from Barbara P (Daughter of Resident) published on 14 April 2021 Submitted via Postal Card
Overall Experience
Highly recommend Shire Hall.

Hygiene, care and staff - couldn't fault them.

Reply from Karen Grapes, General Manager at Hallmark Shire Hall

Thank you. We’re delighted that you are so happy with Shire Hall.

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Review from Kathryn D (Niece of Resident) published on 14 April 2021 Submitted via Postal Card
Overall Experience
Have not been inside, so can't comment...

My first time here visiting her, due to the pandemic. The care I have seen in such a short time has been lovely and respectful towards her and myself. She appears very happy and cared for. I have only visited the garden and seating area, which is beautifully maintained. We were made to feel very welcome.

Reply from Karen Grapes, General Manager at Hallmark Shire Hall

Thank you very much for your comments. It’s been great to welcome visitors back to Shire Hall.

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Review from Leanne B (Daughter of Resident) published on 21 September 2020 Submitted via Postal Card
Overall Experience

We feel so comforted and supported knowing Mum is in the safe hands of Shire Hall and all the staff. Mum is valued and truly cared for, and the communication from staff to our family is open and very informative. We truly thank Shire Hall for everything they have done and continue to do for our Mum.

Reply from Karen Grapes, General Manager at Hallmark Shire Hall

Thank you for taking the time to review Shire Hall Care Home and for your kind words. We are so happy your Mum has chosen Shire Hall as her home.

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Review from S D (Daughter of Resident) published on 21 September 2020 Submitted via Postal Card
Overall Experience

I cannot thank the Shire Hall team enough for taking such good care of my mother. The whole team, from reception, office and care staff are always responsive, helpful and understanding. They deal with all requests promptly. Communications has been fantastic, especially during the coronavirus restrictions. I receive weekly phone updates and regular email updates. No issues.

Reply from Karen Grapes, General Manager at Hallmark Shire Hall

Thank you for taking the time to review Shire Hall Care Home and for your kind words.

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Review from S M (Husband of Resident) published on 21 February 2020 Submitted via Postal Card
Overall Experience

Assurance and peace of mind that my wife is being looked after by properly qualified, current and competent care staff. The environment and surroundings are perfect for all her needs. God bless all the management and staff at Shire Hall.

Reply from Karen Grapes, General Manager at Hallmark Shire Hall

Thank you for taking the time to review Shire Hall Care Home, and for your kind words.

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Review from H B (Relative of Resident) published on 21 February 2020 Submitted via Postal Card
Overall Experience

Wonderful care home; which always makes me feel welcome. Staff are excellent at their jobs and very friendly with my grandmother. She speaks very highly of them. The care homes overall standard is immaculate; it feels like a 5* hotel! My grandmother is very lucky to be a resident here.

Reply from Karen Grapes, General Manager at Hallmark Shire Hall

Thank you for taking the time to review Shire Hall Care Home. We are the lucky ones to have your Grandmother as part of our Shire Hall family.

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Review from G E (Relative of Resident) published on 11 February 2020 Submitted via Postal Card
Overall Experience

Always caring and lovely.

Reply from Jonathan Walters, Customer Relationship Manager at Hallmark Shire Hall

Thank you for taking the time to review Shire Hall Care Home.

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Review from Robynne W (Granddaughter of Resident) published on 3 January 2020 Submitted via Website
Overall Experience

I would like to take this opportunity to say a massive thank you to all the care staff at Shire Hall. Each and every one of the staff treated my grandmother like family and cared for her in a dignifying way right until the end. The number of activities the home provided and fun and laughter you shared with my gran helped her through her worst days. We are extremely grateful for the care she received while living here and we will never forget you thank you so much.

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Review from M B (Husband of Resident) published on 19 December 2019 Submitted via Postal Card
Overall Experience

Shire Hall is the finest care home I have ever seen. It's like a 5-star hotel. My wife is looked after so well, I have no hesitation in ticking all the boxes. Thank you, Shire Hall.

Reply from Karen Grapes, General Manager at Hallmark Shire Hall

Thank you for taking the time to review Shire Hall Care Home. We are very pleased that you are pleased with the care given to your wife.

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Review from Peter B (Son of Resident) published on 12 August 2019 Submitted via Postal Card
Overall Experience

I am very happy with my mother living here. She is well looked after, the staff are amazing. I would recommend this home to anyone.

Reply from Jonathan Walters, Customer Relationship Manager at Hallmark Shire Hall

Thank you for taking the time to review Shire Hall Care Home. We are delighted you are happy with Shire Hall.

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Review from Jackie H (Daughter-in-law of Resident) published on 14 June 2019 Submitted via Postal Card
Overall Experience
My mother in law has improved so much since coming to Shire Hall.

She is much happier and there is always something going on to keep her occupied.

Reply from Jonathan Walters, General Manager at Hallmark Shire Hall

Thank you for taking the time to review Shire Hall Care Home. We hope your Mother-in-Law continues to enjoy her stay at Shire Hall.

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Review from Mark A (Son of Resident) published on 22 May 2019 Submitted via Postal Card
Overall Experience

On behalf of my family, I cannot speak highly enough of the care by the staff. In fact, the home as a whole is excellent.

Reply from Jonathan Walters, Customer Relationship Manager at Hallmark Shire Hall

Thank you for your review. We’re pleased you are so happy with Shire Hall.

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Review from Elaine S (Daughter of Resident) published on 22 May 2019 Submitted via Postal Card
Overall Experience
My mum has only been at Shire Hall 8/9 weeks. Everyone is fabulous. It's so reassuring to know mum is constantly well looked after, well fed, warm.

I work in a supermarket and my customers all know how "over the moon" we are as a family to know mum is well taken care of.

Reply from Jonathan Walters, Customer Relationship Manager at Hallmark Shire Hall

Thank you for your review. We’re glad that your Mum has settled in so well and we’re pleased you are so happy with Shire Hall.

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Review from Judith P (Partner of Resident) published on 17 January 2019 Submitted via Postal Card
Overall Experience

Amazing home. Wonderful staff and care.

Reply from Karen Grapes, General Manager at Hallmark Shire Hall

Thank you for taking the time to review Shire Hall Care Home.

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Regulatory Rating

Care Inspectorate Wales (CIW) Rating

Date: 01 July 2025
  • Well-being
    Excellent
  • Environment
    Excellent
  • Leadership and Management
    Excellent
  • Care and Support
    Excellent
Care Inspectorate Wales is responsible for the registration and inspection of social care services in Wales.View Latest Report

Bed Vacancies

Bed Vacancies

Posted: 03 August 2026

Please contact the home for current vacancies

News (0) & Events (0)

News

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Upcoming Events

There are no upcoming events for Hallmark Shire Hall.

Awards / Recognitions (35)

Accreditations

There are no accreditations posted yet for Hallmark Shire Hall.

Meet the Team (9)

Karen Grapes
Karen GrapesJob Title:General ManagerJoined: 2008

I’m the General Manager at Shire Hall and have been the General Manager since 2008, having worked as a nurse for over 40 years.

I am so proud of the team here, having won several awards at both the National and Wales Care Awards. My aim is for Shire Hall to continue to be one of the leading providers of relationship-centred care in Cardiff.

Hannah Leggat
Hannah LeggatJob Title:Deputy ManagerJoined: 2009

Hannah has been a member of the team here at Shire Hall since 2009, previously as a Nurse and now as Deputy Manager. Within her role, Hannah supports the General Manager in ensuring high-quality relationship-centred care is provided to all residents.

Olivia Sullivan
Olivia SullivanJob Title:Customer Relationship ManagerJoined: 2024

Searching for a care home for loved ones can be one of the most important, yet one of the hardest decisions a family can make. As Customer Relationship Manager, I am here to ensure this stressful and sometimes difficult process is as easy as it can be.

I strive to ensure all residents, their relatives and visitors receive the highest quality of relationship-centred care. Ultimately, we aim to help all residents live and enjoy a fulfilling life.

I am proud to be a part of the Shire Hall team, and look forward to warmly welcoming you to the Home.

Fred Gest
Fred GestJob Title:Hospitality Services ManagerJoined: 2018

Fred started working at Shire Hall in 2018, having previously held various managerial roles within the catering and hospitality sector. Fred is responsible for managing the catering, housekeeping and maintenance teams and for ensuring our hospitality standards are always met.

Sheila Charles
Sheila CharlesJob Title:Lifestyles LeadJoined: 2013

Sheila has worked at Shire Hall since 2013 and, alongside the Lifestyles Teams, aims to ensure all residents are engaged and stimulated with meaningful and interesting activities. Whether it's traditional pastimes or new and exciting experiences, we want all residents to make the most of every day at Shire Hall.

Danielle Green
Danielle GreenJob Title:Business AdministratorJoined: 2017

Danni has worked at Shire Hall since 2017, initially as a member of the Reception Team, before progressing to her current role of Business Administrator. As Business Administrator, Danni works closely with the General Manager to ensure the smooth and efficient running of administrative tasks, from managing finances to providing HR support.

Scott Ellis
Scott EllisJob Title:Maintenance OperativeJoined: 2024

Scott joined Hallmark Shire Hall in 2024 as a Maintenance Operative. Scott is responsible for keeping the home running smoothly by making sure the building, grounds, and equipment are safe, tidy, and well-maintained. From day-to-day repairs to supporting larger maintenance tasks, Scott helps to ensure residents enjoy a safe, comfortable environment.

Geraint Meredith
Geraint MeredithJob Title:Head HousekeeperJoined: 2015

Geraint began his career in 2015. As Head Housekeeper, Geraint plays a pivotal role in upholding the highest standards of cleanliness and hygiene in the home. Leading a dedicated team of Housekeepers and Laundry Assistants, Geraint ensures that every room and living space is impeccably clean, tidy, and maintained at all times.

Gareth Matthews
Gareth MatthewsJob Title:Head ChefJoined: 2008

Gareth has been the Head Chef for over 18 years. Alongside leading a team of Sous Chefs and Kitchen Assistants, Gareth is responsible for creating nutritious, flavoursome, and well-balanced menus tailored around the residents' preferences.

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