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- Hallmark Shire Hall care home







Just a short walk from the beautiful Cardiff Bay, Hallmark Shire Hall is a nautical-themed, luxury care home conveniently located close to the city centre. With a large, landscaped garden for residents to enjoy, a therapy dog named Archie, and various features within the home – including a social café, activities room, and traditional pub – Shire Hall is a place where residents thrive.
Moving into a new home is a...
Care Provided by Hallmark Shire Hall
Primary Care Categories
- Older Person Care
- Dementia
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 99 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- Convalescent Care
- Acquired Brain Injury (ABI)
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
The nursing fees are inclusive of NHS funded nursing care which is currently £236.99 per week. This amount will be deducted from the total cost of a nursing placement.
The price(s) shown are provided by the care home. Contact Hallmark Shire Hall for full pricing details and T&Cs.
Contact Hallmark Shire Hall to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you choose a care home based in Wales, you may be eligible for the Welsh NHS-funded nursing care contribution of at least £201.74 per week. This support is not reflected in the fee amount shown, and the actual contribution may be higher depending on the Local Health Board.
Good to Know
Group / Owner
- Hallmark Luxury Care Homes
- Private Owned
Person in charge
- Karen Grapes (General Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Year Purpose Built: 2007
- Number of floors: 3
Room Information
- Single Rooms (99)
- Single Rooms with ensuite Wet Room (39)
Visiting
- Moving into a care home can be daunting, but the team’s bighearted approach puts residents and their loved ones at the heart of all they do. As they would have in their own home, loved ones are welcome to pop-by day or night.
Parking
- Hallmark Shire Hall has a car park, which is accessible for visitors
Hallmark Shire Hall Reviews (145)
Hallmark Shire Hall has a Review Score of 9.9 (9.941) out of 10, based on 20 reviews in the last 2 years.
Over all time Hallmark Shire Hall has 145 reviews.
We are very pleased with our daughter's care. The staff are most accommodating at all times.
It's always nice to hear positive feedback, and we will ensure your comments are passed on to the team.
My mother has been at Shire Hall for almost a year during the Covid pandemic - a difficult time for all. Unfortunately, lockdowns have prevented me from seeing mum as much as I would like. However the staff have been brilliant in keeping me informed, my mother always looked well looked after and freely interact with staff who always show her the utmost respect and treat her with dignity and affection.
It has been a very challenging year for everyone, but we will continue to ensure all residents are as happy as possible and hope you continue to visit whenever you can.
My husband is well looked after and well-loved. He always looks clean and tidy. The staff are always friendly and polite, and the nursing staff always professional and ready to listen to any concerns. He loves music, and they often have musical afternoons with the occupational staff. The food is very good, well presented and tasty. His clothes are always clean and ironed. He always seems contented when I visit. I have a few niggling complaints, eg, shirts and slippers going missing, but on the whole, I am very satisfied with the Shire Hall and its staff.
Thank you for your kind comments, Julie. We always try to resolve any issues that arise and appreciate your honest feedback.
Care is always good.
Keep you informed on social activities.
Thank you; we’re delighted that you are so happy with everything at Shire Hall.
The care home provides an excellent service for which they should be commended. The pandemic has been challenging, but the staff all coped very well.
Thank you; we really appreciate the support and understanding of all family members during this challenging time.
The team at Shire Hall have looked after my mum very well, and she is very happy there. We are always made welcome on visiting. They have gone above and beyond to keep Mum safe for the last difficult period.
Thank you for your kind words; we love having your Mum as a resident here at Shire Hall.
Hygiene, care and staff - couldn't fault them.
Thank you. We’re delighted that you are so happy with Shire Hall.
My first time here visiting her, due to the pandemic. The care I have seen in such a short time has been lovely and respectful towards her and myself. She appears very happy and cared for. I have only visited the garden and seating area, which is beautifully maintained. We were made to feel very welcome.
Thank you very much for your comments. It’s been great to welcome visitors back to Shire Hall.
We feel so comforted and supported knowing Mum is in the safe hands of Shire Hall and all the staff. Mum is valued and truly cared for, and the communication from staff to our family is open and very informative. We truly thank Shire Hall for everything they have done and continue to do for our Mum.
Thank you for taking the time to review Shire Hall Care Home and for your kind words. We are so happy your Mum has chosen Shire Hall as her home.
I cannot thank the Shire Hall team enough for taking such good care of my mother. The whole team, from reception, office and care staff are always responsive, helpful and understanding. They deal with all requests promptly. Communications has been fantastic, especially during the coronavirus restrictions. I receive weekly phone updates and regular email updates. No issues.
Thank you for taking the time to review Shire Hall Care Home and for your kind words.
Assurance and peace of mind that my wife is being looked after by properly qualified, current and competent care staff. The environment and surroundings are perfect for all her needs. God bless all the management and staff at Shire Hall.
Thank you for taking the time to review Shire Hall Care Home, and for your kind words.
Wonderful care home; which always makes me feel welcome. Staff are excellent at their jobs and very friendly with my grandmother. She speaks very highly of them. The care homes overall standard is immaculate; it feels like a 5* hotel! My grandmother is very lucky to be a resident here.
Thank you for taking the time to review Shire Hall Care Home. We are the lucky ones to have your Grandmother as part of our Shire Hall family.
Always caring and lovely.
Thank you for taking the time to review Shire Hall Care Home.
I would like to take this opportunity to say a massive thank you to all the care staff at Shire Hall. Each and every one of the staff treated my grandmother like family and cared for her in a dignifying way right until the end. The number of activities the home provided and fun and laughter you shared with my gran helped her through her worst days. We are extremely grateful for the care she received while living here and we will never forget you thank you so much.
Shire Hall is the finest care home I have ever seen. It's like a 5-star hotel. My wife is looked after so well, I have no hesitation in ticking all the boxes. Thank you, Shire Hall.
Thank you for taking the time to review Shire Hall Care Home. We are very pleased that you are pleased with the care given to your wife.
I am very happy with my mother living here. She is well looked after, the staff are amazing. I would recommend this home to anyone.
Thank you for taking the time to review Shire Hall Care Home. We are delighted you are happy with Shire Hall.
She is much happier and there is always something going on to keep her occupied.
Thank you for taking the time to review Shire Hall Care Home. We hope your Mother-in-Law continues to enjoy her stay at Shire Hall.
On behalf of my family, I cannot speak highly enough of the care by the staff. In fact, the home as a whole is excellent.
Thank you for your review. We’re pleased you are so happy with Shire Hall.
I work in a supermarket and my customers all know how "over the moon" we are as a family to know mum is well taken care of.
Thank you for your review. We’re glad that your Mum has settled in so well and we’re pleased you are so happy with Shire Hall.
Amazing home. Wonderful staff and care.
Thank you for taking the time to review Shire Hall Care Home.
Bed Vacancies
Bed Vacancies
Posted: 03 August 2026Please contact the home for current vacancies
News (0) & Events (0)
There are no news items for Hallmark Shire Hall.
There are no upcoming events for Hallmark Shire Hall.
Awards / Recognitions (35)
- 30 Jan 2026Recipient: Hallmark Shire Hall
- 30 Jan 2026Recipient: Hallmark Luxury Care Homes
- 31 Jan 2025Recipient: Hallmark Luxury Care Homes
Accreditations
There are no accreditations posted yet for Hallmark Shire Hall.
Meet the Team (9)

I’m the General Manager at Shire Hall and have been the General Manager since 2008, having worked as a nurse for over 40 years.
I am so proud of the team here, having won several awards at both the National and Wales Care Awards. My aim is for Shire Hall to continue to be one of the leading providers of relationship-centred care in Cardiff.

Hannah has been a member of the team here at Shire Hall since 2009, previously as a Nurse and now as Deputy Manager. Within her role, Hannah supports the General Manager in ensuring high-quality relationship-centred care is provided to all residents.

Searching for a care home for loved ones can be one of the most important, yet one of the hardest decisions a family can make. As Customer Relationship Manager, I am here to ensure this stressful and sometimes difficult process is as easy as it can be.
I strive to ensure all residents, their relatives and visitors receive the highest quality of relationship-centred care. Ultimately, we aim to help all residents live and enjoy a fulfilling life.
I am proud to be a part of the Shire Hall team, and look forward to warmly welcoming you to the Home.

Fred started working at Shire Hall in 2018, having previously held various managerial roles within the catering and hospitality sector. Fred is responsible for managing the catering, housekeeping and maintenance teams and for ensuring our hospitality standards are always met.

Sheila has worked at Shire Hall since 2013 and, alongside the Lifestyles Teams, aims to ensure all residents are engaged and stimulated with meaningful and interesting activities. Whether it's traditional pastimes or new and exciting experiences, we want all residents to make the most of every day at Shire Hall.

Danni has worked at Shire Hall since 2017, initially as a member of the Reception Team, before progressing to her current role of Business Administrator. As Business Administrator, Danni works closely with the General Manager to ensure the smooth and efficient running of administrative tasks, from managing finances to providing HR support.

Scott joined Hallmark Shire Hall in 2024 as a Maintenance Operative. Scott is responsible for keeping the home running smoothly by making sure the building, grounds, and equipment are safe, tidy, and well-maintained. From day-to-day repairs to supporting larger maintenance tasks, Scott helps to ensure residents enjoy a safe, comfortable environment.

Geraint began his career in 2015. As Head Housekeeper, Geraint plays a pivotal role in upholding the highest standards of cleanliness and hygiene in the home. Leading a dedicated team of Housekeepers and Laundry Assistants, Geraint ensures that every room and living space is impeccably clean, tidy, and maintained at all times.

Gareth has been the Head Chef for over 18 years. Alongside leading a team of Sous Chefs and Kitchen Assistants, Gareth is responsible for creating nutritious, flavoursome, and well-balanced menus tailored around the residents' preferences.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Hallmark Shire Hall to verify any information. View our terms and conditions. Hallmark Shire Hall has an Enhanced Service -more info.
