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Hallmark Shire Hall

Overstone Court, Cardiff Bay, Cardiff CF10 5NT
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Hallmark Shire Hall, Cardiff
Hallmark Shire Hall, Cardiff
Hallmark Shire Hall, Cardiff

Just a short walk from the beautiful Cardiff Bay, Hallmark Shire Hall is a nautical-themed, luxury care home conveniently located close to the city centre. With a large, landscaped garden for residents to enjoy, a therapy dog named Archie, and various features within the home – including a social café, activities room, and traditional pub – Shire Hall is a place where residents thrive.

Moving into a new home is a...  

Care Provided by Hallmark Shire Hall

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 99 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,910N/A
Residential Dementia CareFrom £1,960N/A
Nursing CareFrom £1,960N/A
Nursing Dementia CareFrom £1,960N/A

The nursing fees are inclusive of NHS funded nursing care which is currently £236.99 per week. This amount will be deducted from the total cost of a nursing placement.

Contact Hallmark Shire Hall to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

  • If you choose a care home based in Wales, you may be eligible for the Welsh NHS-funded nursing care contribution of at least £201.74 per week. This support is not reflected in the fee amount shown, and the actual contribution may be higher depending on the Local Health Board.

Good to Know

Group / Owner

Person in charge

  • Karen Grapes (General Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2007
  • Number of floors: 3

Room Information

  • Single Rooms (99)
  • Single Rooms with ensuite Wet Room (39)

Visiting

  • Moving into a care home can be daunting, but the team’s bighearted approach puts residents and their loved ones at the heart of all they do. As they would have in their own home, loved ones are welcome to pop-by day or night.

Parking

  • Hallmark Shire Hall has a car park, which is accessible for visitors

Hallmark Shire Hall Reviews (145)

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9.9

Hallmark Shire Hall has a Review Score of 9.9 (9.941) out of 10, based on 20 reviews in the last 2 years. Over all time Hallmark Shire Hall has 145 reviews.

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Review from J R (Daughter of Resident) published on 1 August 2024 Submitted via Postal Card
Overall Experience

Dad arrived at the beginning of June from the moment he arrived all the staff from reception, housekeeping, laundry, carers and nurses have been very caring and attentive, always checking how he and we as a family are. We are very happy Dad is under the care of Shire Hall staff.

Reply from Olivia Sullivan, Customer Relationship Manager at Hallmark Shire Hall

Thank you very much for your kind words about Hallmark Shire Hall. I will share them with the team whom I know will be so proud to hear this. It is an honour to care for your father here.

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Review from M G (Daughter of Resident) published on 30 July 2024 Submitted via Postal Card
Overall Experience

I am totally happy with the care my mother receives at Shire Hall. This is the second home she has lived in and the difference in her mood, general health etc. is stark. I no longer worry about whether she is being well taken care of. I must mention the amazing staff at Shire Hall who are caring, attentive and always concerned about the well-being of my mother and other patients. Thank you to a few members of staff in particular and everyone on the second floor who give their all to their important role. I wish I knew everyone's names. I am grateful to every one of them.

Reply from Olivia Sullivan, Customer Relationship Manager at Hallmark Shire Hall

Thank you so much for your kind words about Hallmark Shire Hall - I will pass these onto the team, whom I know will be so proud to hear them. It is an honour to care for your mother here.

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Review from M C (Daughter of Resident) published on 8 July 2024 Submitted via Postal Card
Overall Experience

We are extremely happy with the care our mother is having, she is looked after exceptionally well, looks well cared for and happy. When unwell she is treated very quickly and we are kept up to date with everything going on.

Reply from Olivia Sullivan, Customer Relationship Manager at Hallmark Shire Hall

Thank you for your kind words about Shire Hall, it is a pleasure to care for your mother here.

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Review from M W (Daughter of Resident) published on 8 July 2024 Submitted via Postal Card
Overall Experience

My mother moved to Shire Hall in May 2024. She has settled in really well even in this short time. A whole family have found the care, activities and environment to be excellent. Every single member of staff have put Mum's and our needs at the forefront. Mum's well-being has been addressed with exceptional care. Thank you from all the family.

Reply from Olivia Sullivan, Customer Relationship Manager at Hallmark Shire Hall

Thank you for your kind words. I will share them with the team, whom I know will be so proud to hear. It is a pleasure to care for your mother here at Shire Hall.

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Review from J H (Daughter of Resident) published on 14 May 2024 Submitted via Website
Overall Experience

My mother moved to Shire Hall about a month ago and my sister and I have been so grateful for the care and professionalism shown by every member of staff and their intentional approach to helping her settle in. The facilities are lovely and I am really pleased that all the daily activities mean that my mother has so much more of a social life than she had when she was living alone in her flat. Things like having the staff willing to help my mother set up a weekly video call makes a huge difference for me being able to feel more connected with mum since I live overseas and during those calls mum often mentions how everyone is looking after her very well. My grateful thanks to you all.

Reply from Olivia Sullivan, Customer Relationship Manager at Hallmark Shire Hall

Thank you very much for your kind words. I will share them with the team, whom I know will be very proud to hear this. It is an honour to care for your mother here at Shire Hall.

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Review from Ann T (Daughter of Resident) published on 8 May 2024 Submitted via Website
Overall Experience

I continue to find the care home, staff and facilities offered of a high standard. Care is provided as and when needed throughout each part of the day and night according to my mum's changing needs, taking account of her wishes, mood and health. Every effort is made to engage Mum with the varied activities on offer which help make her feel happy, valued and still able to enjoy life. The staff are without exception true 'carers'.

Reply from Olivia Sullivan, Customer Relationship Manager at Hallmark Shire Hall

Thank you for your kind words. I will share them with the team, whom I know will be very proud to hear this. It is an honour to care for your mother here at Shire Hall.

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Review from L C (Daughter of Resident) published on 25 April 2024 Submitted via Postal Card
Overall Experience

All staff are very friendly and kind to us, their experience and care is 100% and would recommend Hallmark Shire Hall.

Reply from Olivia Sullivan, Customer Relationship Manager at Hallmark Shire Hall

Thank you very much for your kind words. I will share them with the team and know they will be so proud to hear this. It is an honour to care for your loved one here at Shire Hall.

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Review from Delyth H (Niece of Resident) published on 17 April 2024 Submitted via Website
Overall Experience
From our experiences and observations relating to our Uncle's life at Shire Hall may I first begin by expressing our gratitude for the care provided by the home:-
The quality of care and how well the staff attend to our Uncle's needs.
He is always praising the staff, and we too appreciate the caring, fun, and thoughtful staff members who are always friendly and professional.
Our Uncle comments frequently on the quality and variety of meals and how well he is looked after.
We have noticed our Uncle has shown much improvement in his well-being since being at Shire Hall
We would highly recommend the care home to others.

Thank you.

Reply from Olivia Sullivan, Customer Relationship Manager at Hallmark Shire Hall

Thank you for your kind words about Shire Hall - it is a pleasure to care for your Uncle here.

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Review from Jacqueline B (Daughter of Resident) published on 17 April 2024 Submitted via Website
Overall Experience

Mum has now moved to Shire Hall following a long spell in hospital. She has settled quickly and the staff have made her very comfortable. The facilities offered are exemplary and all of the staff are friendly and caring. I am very pleased Mum is here.

Reply from Olivia Sullivan, Customer Relationship Manager at Hallmark Shire Hall

Thank you for your kind words - it is a pleasure to care for your Mother here at Shire Hall.

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Review from S D (Friend of Resident) published on 6 March 2024 Submitted via Postal Card
Overall Experience

Excellent! My friend is looked after with genuine care and respect.

Reply from Olivia Sullivan, Customer Relationship Manager at Hallmark Shire Hall

Thank you for your kind words - it is an honour to care for your friend here at Shire Hall.

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Review from Stuart P (Friend of Resident) published on 21 December 2023 Submitted via Website
Overall Experience

My friend continues to be provided with exemplary care from all members of the care team despite her difficult circumstances. No corners are cut or possible improvements left unexplored and I can't think of one area that could be improved (except parking!).

Reply from Olivia Sullivan, Customer Relationship Manager at Hallmark Shire Hall
Thank you for your kind words. We will share them with the team and know they will be very proud to hear this. We continue to receive great support from the local traffic wardens in the community.

It is a pleasure to care for your friend here at Shire Hall.

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Review from J C (Daughter of Resident) published on 12 December 2023 Submitted via Website
Overall Experience

My mum is very well cared for in Shire Hall. I am always happy that her every need is being met with care and kindness from the lovely staff members. I also always feel welcome and cared for myself when I visit her.

Reply from Olivia Sullivan, Customer Relationship Manager at Hallmark Shire Hall

Thank you for your kind words about Shire Hall - it is a pleasure to care for your mother here.

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Review from H T (Brother of Resident) published on 3 November 2023 Submitted via Postal Card
Overall Experience

Lovely, friendly home, good, well-kept garden and any queries are quickly answered. Nursing staff keep a close eye on my brother and there is good GP access.

Reply from Olivia Sullivan, Customer Relationship Manager at Hallmark Shire Hall

Thankyou for your kind words, it is much appreciated - It is a pleasure to care for your brother here at Shire Hall

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Review from Gareth T (Brother of Resident) published on 3 November 2023 Submitted via Postal Card
Overall Experience

My brother is well cared for by the nurses and carers. The home is clean and well-maintained. We especially enjoy the coffee shop with it cakes! The garden is well laid out and stimulating.

Reply from Olivia Sullivan, Customer Relationship Manager at Hallmark Shire Hall

Thank you for your kind words about Shire Hall - it is a pleasure to care for your brother here.

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Review from Charlotte H (Daughter of Resident) published on 25 August 2023 Submitted via Postal Card
Overall Experience

Shire Hall Care Home is absolutely amazing at looking after Dad. It's so relaxing, a lovely cafe and a beautiful garden. From the minute Dad arrived, he was cared for and looked better than he had done for months. A particular member of staff and the whole reception team are outstanding at their jobs, so friendly and always on hand for a shoulder to cry on. Thank you; it has been a great help during such a difficult time. Everyone is like a family; we couldn't wish for better. Thank you.

Reply from Jonathan Walters, Customer Relationship Manager at Hallmark Shire Hall

Thanks for your kind comments, Charlotte. We're delighted to be taking care of your Dad.

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Review from Rachel G (Daughter of Resident) published on 25 August 2023 Submitted via Postal Card
Overall Experience

It is a tricky decision to make to move a loved one to residential care, but Shire Hall Care Home has made it easy. The smiles and welcome of the staff through to the food. Accommodation and activities mean Dad is supported and cared for. Thank you all.

Reply from Jonathan Walters, Customer Relationship Manager at Hallmark Shire Hall

Thank you, Rachel. We're please that you're so happy with Shire Hall.

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Review from Shirley R (Wife of Resident) published on 12 June 2023 Submitted via Postal Card
Overall Experience

Very excellent.

Reply from Jonathan Walters, Customer Relationship Manager at Hallmark Shire Hall

Thank you, Shirley. Your husband was a delight to care for.

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Review from Hilary S (Daughter of Resident) published on 12 June 2023 Submitted via Postal Card
Overall Experience

Each and every member of staff, from cleaners, reception and ward staff, showed my dad love and respect throughout his stay and were absolutely amazing during his final hours. I can't fault their caring, supportive manner towards my dad and, indeed, myself and my family members. Thank you.

Reply from Jonathan Walters, Customer Relationship Manager at Hallmark Shire Hall

Thank you, Hilary. Your words mean a lot to us, as we thoroughly enjoyed caring for your Dad.

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Review from Joanna C (Daughter of Resident) published on 24 April 2023 Submitted via Postal Card
Overall Experience

Since Mum moved to Shire Hall, I have gained peace of mind, knowing that caring professionals are looking after her. The staff are kind, caring and thoughtful towards Mum and keep me informed of anything I need to know. Mum is treated with dignity, and the staff that care for her impress me with their patience and attention to detail.

Reply from Jonathan Walters, Customer Relationship Manager at Hallmark Shire Hall

Thank you for your kind comments, Joanna. We will keep working to ensure that you and your Mum are happy with everything at Shire Hall.

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Review from P P (Son of Resident) published on 18 April 2023 Submitted via Postal Card
Overall Experience

We (myself and my sister) are all really pleased with how my dad has been since he moved into Shire Hall. The best thing has been the staff, who have been fantastic. The level of care exceeded our expectations.

Reply from Jonathan Walters, Customer Relationship Manager at Hallmark Shire Hall

It's always great to hear that families are happy with the care their loved ones are receiving at Shire Hall. Thank You.

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Regulatory Rating

Care Inspectorate Wales (CIW) Rating

Date: 01 July 2025
  • Care and Support
    Excellent
  • Leadership and Management
    Excellent
  • Well-being
    Excellent
  • Environment
    Excellent
Care Inspectorate Wales is responsible for the registration and inspection of social care services in Wales.View Latest Report

Bed Vacancies

Bed Vacancies

Posted: 03 August 2026

Please contact the home for current vacancies

News (0) & Events (0)

News

There are no news items for Hallmark Shire Hall.

Upcoming Events

There are no upcoming events for Hallmark Shire Hall.

Awards / Recognitions (35)

Accreditations

There are no accreditations posted yet for Hallmark Shire Hall.

Meet the Team (9)

Karen Grapes
Karen GrapesJob Title:General ManagerJoined: 2008

I’m the General Manager at Shire Hall and have been the General Manager since 2008, having worked as a nurse for over 40 years.

I am so proud of the team here, having won several awards at both the National and Wales Care Awards. My aim is for Shire Hall to continue to be one of the leading providers of relationship-centred care in Cardiff.

Hannah Leggat
Hannah LeggatJob Title:Deputy ManagerJoined: 2009

Hannah has been a member of the team here at Shire Hall since 2009, previously as a Nurse and now as Deputy Manager. Within her role, Hannah supports the General Manager in ensuring high-quality relationship-centred care is provided to all residents.

Olivia Sullivan
Olivia SullivanJob Title:Customer Relationship ManagerJoined: 2024

Searching for a care home for loved ones can be one of the most important, yet one of the hardest decisions a family can make. As Customer Relationship Manager, I am here to ensure this stressful and sometimes difficult process is as easy as it can be.

I strive to ensure all residents, their relatives and visitors receive the highest quality of relationship-centred care. Ultimately, we aim to help all residents live and enjoy a fulfilling life.

I am proud to be a part of the Shire Hall team, and look forward to warmly welcoming you to the Home.

Fred Gest
Fred GestJob Title:Hospitality Services ManagerJoined: 2018

Fred started working at Shire Hall in 2018, having previously held various managerial roles within the catering and hospitality sector. Fred is responsible for managing the catering, housekeeping and maintenance teams and for ensuring our hospitality standards are always met.

Sheila Charles
Sheila CharlesJob Title:Lifestyles LeadJoined: 2013

Sheila has worked at Shire Hall since 2013 and, alongside the Lifestyles Teams, aims to ensure all residents are engaged and stimulated with meaningful and interesting activities. Whether it's traditional pastimes or new and exciting experiences, we want all residents to make the most of every day at Shire Hall.

Danielle Green
Danielle GreenJob Title:Business AdministratorJoined: 2017

Danni has worked at Shire Hall since 2017, initially as a member of the Reception Team, before progressing to her current role of Business Administrator. As Business Administrator, Danni works closely with the General Manager to ensure the smooth and efficient running of administrative tasks, from managing finances to providing HR support.

Scott Ellis
Scott EllisJob Title:Maintenance OperativeJoined: 2024

Scott joined Hallmark Shire Hall in 2024 as a Maintenance Operative. Scott is responsible for keeping the home running smoothly by making sure the building, grounds, and equipment are safe, tidy, and well-maintained. From day-to-day repairs to supporting larger maintenance tasks, Scott helps to ensure residents enjoy a safe, comfortable environment.

Geraint Meredith
Geraint MeredithJob Title:Head HousekeeperJoined: 2015

Geraint began his career in 2015. As Head Housekeeper, Geraint plays a pivotal role in upholding the highest standards of cleanliness and hygiene in the home. Leading a dedicated team of Housekeepers and Laundry Assistants, Geraint ensures that every room and living space is impeccably clean, tidy, and maintained at all times.

Gareth Matthews
Gareth MatthewsJob Title:Head ChefJoined: 2008

Gareth has been the Head Chef for over 18 years. Alongside leading a team of Sous Chefs and Kitchen Assistants, Gareth is responsible for creating nutritious, flavoursome, and well-balanced menus tailored around the residents' preferences.

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