Hallmark Shire Hall

Overstone Court, Cardiff Bay, Cardiff CF10 5NT
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9.9 136 Reviews
  • Hallmark Shire Hall, Cardiff
Just a short walk from the beautiful Cardiff Bay, Hallmark Shire Hall is a nautical-themed, luxury care home conveniently located close to the city centre. With a large, landscaped garden for residents to enjoy, a therapy dog named Archie, and various features within the home – including a social café, activities room, and traditional pub – Shire Hall is a place where residents thrive.

Moving into a new home is a significant moment in anyone’s life, but with a bighearted approach that puts residents and their loved ones at the centre of everything the team provides, easing into life at Shire Hall is a smooth transition. From the moment the team meet the resident and their family, they really get to know them; likes, dislikes, hobbies, and pastimes, all so they can support them to live fulfilled days. Plus, Hallmark All-Inclusive covers all residents' food, drink, and care needs, right down to their favourite biscuit.

The doors of Shire Hall are open day and night for loved ones to drop by for a home-cooked meal, a game of something fun in the lounge, or a gentle stroll around the gardens. However residents wish to spend their time, the team will make it happen.
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Care Provided by Hallmark Shire Hall

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 99 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1590
  • Self-Funded Residential Dementia Care: from £1820
  • Self-Funded Nursing Care: from £1820
  • Self-Funded Nursing Dementia Care: from £1820

The nursing fees are inclusive of NHS funded nursing care which is currently £213.18 per week. This amount will be deducted from the total cost of a nursing placement.

These prices are only a guideline, please contact Hallmark Shire Hall to find out the exact price for your requirements.

Contact Hallmark Shire Hall to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you choose a care home based in Wales, you may be eligible for the Welsh NHS-funded nursing care contribution of at least £201.74 per week. This support is not reflected in the fee amount shown, and the actual contribution may be higher depending on the Local Health Board.

Contact Hallmark Shire Hall to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Karen Grapes (General Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2007
  • Number of floors: 3

Room Information

  • Single Rooms (99)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (39)

Visiting

  • Moving into a care home can be daunting, but the team’s bighearted approach puts residents and their loved ones at the heart of all they do. As they would have in their own home, loved ones are welcome to pop-by day or night.

Parking

  • Hallmark Shire Hall has a car park, which is accessible for visitors

Hallmark Shire Hall Reviews (136)

9.9

Hallmark Shire Hall has a Review Score of 9.9 (9.914) out of 10, based on 21 reviews in the last 2 years.
Over all time Hallmark Shire Hall has 136 reviews.

Overall Experience
  • 130
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Date Published
  • 136
  • 5
  • 9
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Reviewer Connection to Hallmark Shire Hall
  • 47
  • 17
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  • 9
  • 7
  • 7
  • 5
  • 4
  • 4
  • 3
  • 3
  • 3
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 136, showing 21-40
Review from S D (Friend of Resident) published on 6 March 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent! My friend is looked after with genuine care and respect.
Reply from Olivia Sullivan, Customer Relationship Manager at Hallmark Shire HallThank you for your kind words - it is an honour to care for your friend here at Shire Hall.
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Review from Stuart P (Friend of Resident) published on 21 December 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My friend continues to be provided with exemplary care from all members of the care team despite her difficult circumstances. No corners are cut or possible improvements left unexplored and I can't think of one area that could be improved (except parking!).
Reply from Olivia Sullivan, Customer Relationship Manager at Hallmark Shire HallThank you for your kind words. We will share them with the team and know they will be very proud to hear this. We continue to receive great support from the local traffic wardens in the community.
It is a pleasure to care for your friend here at Shire Hall.
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Review from J C (Daughter of Resident) published on 12 December 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum is very well cared for in Shire Hall. I am always happy that her every need is being met with care and kindness from the lovely staff members. I also always feel welcome and cared for myself when I visit her.
Reply from Olivia Sullivan, Customer Relationship Manager at Hallmark Shire HallThank you for your kind words about Shire Hall - it is a pleasure to care for your mother here.
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Review from H T (Brother of Resident) published on 3 November 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Lovely, friendly home, good, well-kept garden and any queries are quickly answered. Nursing staff keep a close eye on my brother and there is good GP access.
Reply from Olivia Sullivan, Customer Relationship Manager at Hallmark Shire HallThankyou for your kind words, it is much appreciated - It is a pleasure to care for your brother here at Shire Hall
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Review from Gareth T (Brother of Resident) published on 3 November 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My brother is well cared for by the nurses and carers. The home is clean and well-maintained. We especially enjoy the coffee shop with it cakes! The garden is well laid out and stimulating.
Reply from Olivia Sullivan, Customer Relationship Manager at Hallmark Shire HallThank you for your kind words about Shire Hall - it is a pleasure to care for your brother here.
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Review from Charlotte H (Daughter of Resident) published on 25 August 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Shire Hall Care Home is absolutely amazing at looking after Dad. It's so relaxing, a lovely cafe and a beautiful garden. From the minute Dad arrived, he was cared for and looked better than he had done for months. A particular member of staff and the whole reception team are outstanding at their jobs,
so friendly and always on hand for a shoulder to cry on. Thank you; it has been a great help during such a difficult time. Everyone is like a family; we couldn't wish for better. Thank you.
Reply from Jonathan Walters, Customer Relationship Manager at Hallmark Shire HallThanks for your kind comments, Charlotte. We're delighted to be taking care of your Dad.
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Review from Rachel G (Daughter of Resident) published on 25 August 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
It is a tricky decision to make to move a loved one to residential care, but Shire Hall Care Home has made it easy. The smiles and welcome of the staff through to the food. Accommodation and activities mean Dad is supported and cared for. Thank you all.
Reply from Jonathan Walters, Customer Relationship Manager at Hallmark Shire HallThank you, Rachel. We're please that you're so happy with Shire Hall.
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Review from Shirley R (Wife of Resident) published on 12 June 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very excellent.
Reply from Jonathan Walters, Customer Relationship Manager at Hallmark Shire HallThank you, Shirley. Your husband was a delight to care for.
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Review from Hilary S (Daughter of Resident) published on 12 June 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Each and every member of staff, from cleaners, reception and ward staff, showed my dad love and respect throughout his stay and were absolutely amazing during his final hours. I can't fault their caring, supportive manner towards my dad and, indeed, myself and my family members. Thank you.
Reply from Jonathan Walters, Customer Relationship Manager at Hallmark Shire HallThank you, Hilary. Your words mean a lot to us, as we thoroughly enjoyed caring for your Dad.
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Review from Joanna C (Daughter of Resident) published on 24 April 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Since Mum moved to Shire Hall, I have gained peace of mind, knowing that caring professionals are looking after her. The staff are kind, caring and thoughtful towards Mum and keep me informed of anything I need to know. Mum is treated with dignity, and the staff that care for her impress me with their
patience and attention to detail.
Reply from Jonathan Walters, Customer Relationship Manager at Hallmark Shire HallThank you for your kind comments, Joanna. We will keep working to ensure that you and your Mum are happy with everything at Shire Hall.
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Review from P P (Son of Resident) published on 18 April 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
We (myself and my sister) are all really pleased with how my dad has been since he moved into Shire Hall. The best thing has been the staff, who have been fantastic. The level of care exceeded our expectations.
Reply from Jonathan Walters, Customer Relationship Manager at Hallmark Shire HallIt's always great to hear that families are happy with the care their loved ones are receiving at Shire Hall. Thank You.
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Review from Julie W (Daughter of Resident) published on 18 April 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All staff very friendly and caring.
Facilities good.
Reply from Jonathan Walters, Customer Relationship Manager at Hallmark Shire HallThank you for your kind comments. We really appreciate it.
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Review from D T (Daughter of Resident) published on 18 April 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Need to encourage Mum more in activities. She will enjoy it when she does go.
Reply from Jonathan Walters, Customer Relationship Manager at Hallmark Shire HallThe more our residents participate in our activities the happier they are, and we will keep encouraging Mum to get involved in all the exciting things we have planned in future.
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Review from Rachel P (Daughter of Resident) published on 18 April 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Dad came to Shire Hall in October 2022 from the hospital bedridden. Over the last six months, Dad's care team have literally supported and cared for Dad back onto his feet and walking. They care for him. I feel as if he was one of their family members. They give him his dignity.
Reply from Jonathan Walters, Customer Relationship Manager at Hallmark Shire HallWe love having your dad as part of our family at Shire Hall. We're also pleased that you are so happy with the care that we are providing.
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Review from Rebecca M (Daughter of Resident) published on 18 April 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father arrived very poorly from the hospital, and we found the Shire to be excellent. They have built up my dad's appetite and general overall well-being. In fact, he is now even starting to walk again on a frame after being bedridden for months in the hospital. We are happy because he is so happy.
Reply from Jonathan Walters, Customer Relationship Manager at Hallmark Shire HallThanks Rebecca. We hope Dad continues to improve and we're pleased that he's had such a positive experience since moving in.
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Review from L N (Niece of Resident) published on 18 April 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very clean, lovely staff, great food and lots of choices. Beautiful garden and plenty of seating areas.
Reply from Jonathan Walters, Customer Relationship Manager at Hallmark Shire HallThank you for submitting this review. We really appreciate your kind comments.
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Review from P T (Daughter of Resident) published on 7 February 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent care home - wish there was a Shire Hall is Barry. Fantastic staff and all are very welcoming. Mum is well looked after and cared for - home-from-home. Nice welcome when you walk in from reception. Staff, well done.
Reply from Jonathan Walters, Customer Relationship Manager at Hallmark Shire HallThank you very much for your kind comments. We're pleased that you are so happy with your Mum's care.
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Review from Sandra J (Daughter of Resident) published on 18 January 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum has been here for nearly five years and has been looked after like family. All staff are friendly and caring, and Mum is very happy here. There is excellent communication, and visiting is a joy in beautiful surroundings of coffee shops, gardens or bedrooms. Activities regularly. I'm very grateful
for everything done for Mum, with many staff going above and beyond. Thank you!
Reply from Jonathan Walters, Customer Relationship Manager at Hallmark Shire HallThank you for your kind comments, Sandra. We love looking after your Mum, and we're pleased that you enjoy your visits so much.
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Review from Anne S (Wife of Resident) published on 23 December 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I do not know what I would do without Shire Hall Care Home. Excellent.
Reply from Jonathan Walters, Customer Relationship Manager at Hallmark Shire HallThank you very much, Anne. It's our pleasure to look after your husband.
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Review from Amanda R (Daughter of Resident) published on 28 September 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has lived at Shire Hall for seven years now. My father was there for the first two years. I can honestly say we could not have found better care for them. Each and every team member that works at Shire Hall do their best to make the residents feel at home. They are truly amazing. It was extremely
difficult and distressing not being able to see Mom through Covid but knowing that she was being cared for by the best. The team at Shire Hall are like part of our family now; we missed them through Covid too. I would have no hesitation recommending Shire Hall to others.
Reply from Jonathan Walters, Customer Relationship Manager at Hallmark Shire HallThanks, Amanda. We really appreciate your comments. We know how hard it can be for families to make a decision about care, and we will always do what we can to ensure residents and their families have the best experience possible.
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Current Review Score: 9.9 (9.914)

Overview of Review Score

The Review Score of 9.9 (9.914) out of 10 for Hallmark Shire Hall is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 21 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.914 for Hallmark Shire Hall is calculated as follows: ( (224 Excellents x 5) + (21 Goods x 4) ) ÷ 245 Ratings = 4.914
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Hallmark Shire Hall is based on 21 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 99 registered maximum number of service users is 19.8, which has been reached with 21 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Inspectorate Wales (CIW) Rating

Date: 1 Jul 2025
Well-being
Excellent
Care and Support
Excellent
Environment
Excellent
Leadership and Management
Excellent
Care Inspectorate Wales is responsible for the registration and inspection of social care services in Wales. View Latest Report

Bed Vacancies

Bed Vacancies

Posted: 01 Dec 2025

Please contact the home for current vacancies

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Awards / Recognitions (33)

Meet the Team (5)

Karen

Karen Grapes

Job Title: General Manager Joined: 2008

I’m the General Manager at Shire Hall and have been the General Manager since 2008, having worked as a nurse for over 40 years.


I am so proud of the team here, having won several awards at both the National and Wales Care Awards. My aim is for Shire Hall to continue to be one of the leading providers of relationship-centred care in Cardiff.

Hannah

Hannah Leggat

Job Title: Deputy Manager Joined: 2009

Hannah has been a member of the team here at Shire Hall since 2009, previously as a Nurse and now as Deputy Manager. Within her role, Hannah supports the General Manager in ensuring high-quality relationship-centred care is provided to all residents.

Olivia

Olivia Sullivan

Job Title: Customer Relationship Manager Joined: 2024

Searching for a care home for loved ones can be one of the most important, yet one of the hardest decisions a family can make. As Customer Relationship Manager, I am here to ensure this stressful and sometimes difficult process is as easy as it can be.


I strive to ensure all residents, their relatives and visitors receive the highest quality of relationship-centred care. Ultimately, we aim to help all residents live and enjoy a fulfilling life.


I am proud to be a part of the Shire Hall team, and look forward to warmly welcoming you to the Home.

Fred

Fred Gest

Job Title: Hospitality Services Manager Joined: 2018

Fred started working at Shire Hall in 2018 having previously held various managerial roles within the catering and hospitality sector. Fred is responsible for managing the catering, housekeeping and maintenance teams and for ensuring our hospitality standards are always met.

Sheila

Sheila Charles

Job Title: Lifestyles Lead Joined: 2013

Sheila has worked at Shire Hall since 2013 and, alongside the Lifestyles Teams, aims to ensure all residents are engaged and stimulated with meaningful and interesting activities. Whether it's traditional pastimes or new and exciting experiences, we want all residents to make the most of every day at Shire Hall.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Hallmark Shire Hall to verify any information. View our terms and conditions. Hallmark Shire Hall has an Enhanced Service - more info.