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- Hallmark Shire Hall care home







Just a short walk from the beautiful Cardiff Bay, Hallmark Shire Hall is a nautical-themed, luxury care home conveniently located close to the city centre. With a large, landscaped garden for residents to enjoy, a therapy dog named Archie, and various features within the home – including a social café, activities room, and traditional pub – Shire Hall is a place where residents thrive.
Moving into a new home is a...
Care Provided by Hallmark Shire Hall
Primary Care Categories
- Older Person Care
- Dementia
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 99 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- Convalescent Care
- Acquired Brain Injury (ABI)
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
The nursing fees are inclusive of NHS funded nursing care which is currently £236.99 per week. This amount will be deducted from the total cost of a nursing placement.
The price(s) shown are provided by the care home. Contact Hallmark Shire Hall for full pricing details and T&Cs.
Contact Hallmark Shire Hall to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you choose a care home based in Wales, you may be eligible for the Welsh NHS-funded nursing care contribution of at least £201.74 per week. This support is not reflected in the fee amount shown, and the actual contribution may be higher depending on the Local Health Board.
Good to Know
Group / Owner
- Hallmark Luxury Care Homes
- Private Owned
Person in charge
- Karen Grapes (General Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Year Purpose Built: 2007
- Number of floors: 3
Room Information
- Single Rooms (99)
- Single Rooms with ensuite Wet Room (39)
Visiting
- Moving into a care home can be daunting, but the team’s bighearted approach puts residents and their loved ones at the heart of all they do. As they would have in their own home, loved ones are welcome to pop-by day or night.
Parking
- Hallmark Shire Hall has a car park, which is accessible for visitors
Hallmark Shire Hall Reviews (145)
Hallmark Shire Hall has a Review Score of 9.9 (9.941) out of 10, based on 20 reviews in the last 2 years.
Over all time Hallmark Shire Hall has 145 reviews.
The food is excellent and the meals are enough and more!!
The carers are kind and considerate and always make sure that the resident's dignity is considered all the time.
It is very distressing hearing your mother going into a new care home. After previous experience, I was anxious about the establishment. However, she has settled down well. She is happy. She loves the staff and gets along with all activities with other residents. Overall, happy.
Such and improvement - It's nice to spend time with relatives in such a nice area.
Having spent a long period in hospital, we were told my mother needed nursing care. Having viewed several care homes and read their inspection reports we also spoke to several people experiencing the same process and decision making. We chose Shire Hall having been recommended by several people and are extremely pleased with the care, staff and friendly environment. It has reassured us that the choice was right and helps us deal with mum's dementia.
People are kind and caring. Food is good really pleased with everything, run by very caring people.
My mother has been her for nearly two years she is well looked after. The place is clean, the staff are attentive and take care of all my mother's needs.
Very happy with the home.
Fabulous, so happy with everything here. The Shire Hall is wonderful.
A very welcoming home. Great facilities. Every care is taken with patients. A pleasure to visit.
I'm extremely pleased with how quickly and well mum has settled. The "Excellent" ratings below are an accurate reflection of our satisfaction with the service provided. Peace of mind, dignity and superb environment.
A lovely place to live with caring staff and plenty of things for residents to do to keep occupied. My mother-in-law is very happy here and enjoys the atmosphere and the activities I couldn't ask for a better place for her to live in.
We are a life long friend to a resident who we visit quite often. We always have a wonderful welcome and a wonderful report on him. Every body likes our friend and he has a lot of lovely friends. By what we have seen of the home, everything is so clean and spotless. I would recommend it to anybody.
Friendly and helpful staff, always clean and tidy.
I am very confident that my mother is in a safe, caring environment. The staff are all helpful and friendly and treat my mother and other residents with dignity.
Everyone appears to do their best to make it a warm friendly and caring environment, just like your own home would be.
My mother is looked after with care and dignity at this home. I could not be happier with all aspects of this care home.
It's a pleasure to come to Shire Hall and visit my mother, it is always clean, tidy and well presented. It always smells fresh and clean. The nursing staff are always helpful and kind to my mother and you can see how happy my mother is both with her surroundings and with the way the staff treat her. Thank you.
All the staff are very welcoming. The home has a very pleasant atmosphere. I feel very happy with all the care mum is receiving.
My mother has been in some different homes in the past, she has never settled any where apart from Shire Hall. She is more aware of her surroundings and interacts a lot more. The staff are amazing with the elderly and myself and family could not be happier that she is safe and secure.
Comfortable, happy no complaints. Now he is safe, healthcare needs met.
Bed Vacancies
Bed Vacancies
Posted: 03 August 2026Please contact the home for current vacancies
News (0) & Events (0)
There are no news items for Hallmark Shire Hall.
There are no upcoming events for Hallmark Shire Hall.
Awards / Recognitions (35)
- 30 Jan 2026Recipient: Hallmark Shire Hall
- 30 Jan 2026Recipient: Hallmark Luxury Care Homes
- 31 Jan 2025Recipient: Hallmark Luxury Care Homes
Accreditations
There are no accreditations posted yet for Hallmark Shire Hall.
Meet the Team (9)

I’m the General Manager at Shire Hall and have been the General Manager since 2008, having worked as a nurse for over 40 years.
I am so proud of the team here, having won several awards at both the National and Wales Care Awards. My aim is for Shire Hall to continue to be one of the leading providers of relationship-centred care in Cardiff.

Hannah has been a member of the team here at Shire Hall since 2009, previously as a Nurse and now as Deputy Manager. Within her role, Hannah supports the General Manager in ensuring high-quality relationship-centred care is provided to all residents.

Searching for a care home for loved ones can be one of the most important, yet one of the hardest decisions a family can make. As Customer Relationship Manager, I am here to ensure this stressful and sometimes difficult process is as easy as it can be.
I strive to ensure all residents, their relatives and visitors receive the highest quality of relationship-centred care. Ultimately, we aim to help all residents live and enjoy a fulfilling life.
I am proud to be a part of the Shire Hall team, and look forward to warmly welcoming you to the Home.

Fred started working at Shire Hall in 2018, having previously held various managerial roles within the catering and hospitality sector. Fred is responsible for managing the catering, housekeeping and maintenance teams and for ensuring our hospitality standards are always met.

Sheila has worked at Shire Hall since 2013 and, alongside the Lifestyles Teams, aims to ensure all residents are engaged and stimulated with meaningful and interesting activities. Whether it's traditional pastimes or new and exciting experiences, we want all residents to make the most of every day at Shire Hall.

Danni has worked at Shire Hall since 2017, initially as a member of the Reception Team, before progressing to her current role of Business Administrator. As Business Administrator, Danni works closely with the General Manager to ensure the smooth and efficient running of administrative tasks, from managing finances to providing HR support.

Scott joined Hallmark Shire Hall in 2024 as a Maintenance Operative. Scott is responsible for keeping the home running smoothly by making sure the building, grounds, and equipment are safe, tidy, and well-maintained. From day-to-day repairs to supporting larger maintenance tasks, Scott helps to ensure residents enjoy a safe, comfortable environment.

Geraint began his career in 2015. As Head Housekeeper, Geraint plays a pivotal role in upholding the highest standards of cleanliness and hygiene in the home. Leading a dedicated team of Housekeepers and Laundry Assistants, Geraint ensures that every room and living space is impeccably clean, tidy, and maintained at all times.

Gareth has been the Head Chef for over 18 years. Alongside leading a team of Sous Chefs and Kitchen Assistants, Gareth is responsible for creating nutritious, flavoursome, and well-balanced menus tailored around the residents' preferences.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Hallmark Shire Hall to verify any information. View our terms and conditions. Hallmark Shire Hall has an Enhanced Service -more info.
