Hallmark Shire Hall

Overstone Court, Cardiff Bay, Cardiff CF10 5NT
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Top 20 carehome certificate
9.9 143 Reviews
  • Hallmark Shire Hall, Cardiff
Just a short walk from the beautiful Cardiff Bay, Hallmark Shire Hall is a nautical-themed, luxury care home conveniently located close to the city centre. With a large, landscaped garden for residents to enjoy, a therapy dog named Archie, and various features within the home – including a social café, activities room, and traditional pub – Shire Hall is a place where residents thrive.

Moving into a new home is a significant moment in anyone’s life, but with a bighearted approach that puts residents and their loved ones at the centre of everything the team provides, easing into life at Shire Hall is a smooth transition. From the moment the team meet the resident and their family, they really get to know them; likes, dislikes, hobbies, and pastimes, all so they can support them to live fulfilled days. Plus, Hallmark All-Inclusive covers all residents' food, drink, and care needs, right down to their favourite biscuit.

The doors of Shire Hall are open day and night for loved ones to drop by for a home-cooked meal, a game of something fun in the lounge, or a gentle stroll around the gardens. However residents wish to spend their time, the team will make it happen.
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Care Provided by Hallmark Shire Hall

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 99 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1910
  • Self-Funded Residential Dementia Care: from £1960
  • Self-Funded Nursing Care: from £1960
  • Self-Funded Nursing Dementia Care: from £1960

The nursing fees are inclusive of NHS funded nursing care which is currently £236.99 per week. This amount will be deducted from the total cost of a nursing placement.

The price(s) shown are provided by the care home. Contact Hallmark Shire Hall for full pricing details and T&Cs.

Contact Hallmark Shire Hall to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you choose a care home based in Wales, you may be eligible for the Welsh NHS-funded nursing care contribution of at least £201.74 per week. This support is not reflected in the fee amount shown, and the actual contribution may be higher depending on the Local Health Board.

Contact Hallmark Shire Hall to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Karen Grapes (General Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2007
  • Number of floors: 3

Room Information

  • Single Rooms (99)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (39)

Visiting

  • Moving into a care home can be daunting, but the team’s bighearted approach puts residents and their loved ones at the heart of all they do. As they would have in their own home, loved ones are welcome to pop-by day or night.

Parking

  • Hallmark Shire Hall has a car park, which is accessible for visitors

Hallmark Shire Hall Reviews (143)

9.9

Hallmark Shire Hall has a Review Score of 9.9 (9.935) out of 10, based on 22 reviews in the last 2 years.
Over all time Hallmark Shire Hall has 143 reviews.

Overall Experience
  • 137
  • 5
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  • 1
Date Published
  • 143
  • 7
  • 12
  • 22
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Reviewer Connection to Hallmark Shire Hall
  • 49
  • 18
  • 17
  • 9
  • 8
  • 7
  • 6
  • 5
  • 4
  • 3
  • 3
  • 3
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 143, showing 101-120
Review from R D (Friend of Resident) published on 8 November 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Shire Hall Care Home always provides and professional approach to both visitor and residents.


The quality of staff from reception to the residential areas are very good.
The standard of care for the residents appears excellent, we are kept in contact if problems arise and we can get information

easily.
The best way fo summing up is I would be happy to be a resident if ever I needed quality support.
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Review from M E (Son of Resident) published on 8 November 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Shire Hall is a caring environment which all members of staff support. It provides a high level of care which supports the dignity with which residents are treated.
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Review from Gerry L (Nephew of Resident) published on 12 September 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Certainly for a very long time I've not seen my uncle so relaxed.
He is after all in a very peaceful and professional environment here in Shire Hall.
His room at Shire Hall is very nicely appointed.
Its cleanliness is positively first class.
Whenever, and it's very often, I have dealings with any
member of your staff, I'm left with the definite impression that Shire Hall is an excellent care home.
In fact, an establishment which scores ten out of ten in every possible department.
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Review from Francis P (Brother of Resident) published on 7 August 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Constant standards of care, are of the highest order in a difficult situation. The care my brother receives is a true blessing. My thanks to all concerned.
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Review from Danilla T (Granddaughter of Resident) published on 18 July 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
visiting a relative in a care home setting is always quite a stressful occasion. From the moment you walk in Shire Hall Care Home you are welcomed by friendly staff who instantly put you at ease. They are fully supportive and always appears to have time to listen to anything even if they are really
busy. Seeing my nans face lights up when she sees certain carers shows that she is well looked after and treated with respect and dignity.
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Review from Mary F (Sister of Resident) published on 21 June 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My brother had to be transferred from his former care home due to the closure of the dementia unit. His care at Shire Hall has been as good as the staff can make it. He does not always cooperate when carers are washing and shaving him etc. due to his condition. However, they are unfailingly kind and
patient. the atmosphere is cheerful and caring at all times.
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Review from Jean R (Sister of Resident) published on 20 June 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The carers are very helpful to users and relatives. They are open to suggestions and kind to users. I have never seen impatience or heard a raised voice in the most trying of circumstances.
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Review from John P (Son-in-law of Resident) published on 12 May 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been on a visit with my wife to Shire Hall today and found all the staff helpful and caring. As soon as you walk through the door you are greeted with a smile. My mother in law is happy and content in this home after being in other homes in Cardiff. This is by far the best.
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Review from K P (Grandson of Resident) published on 12 May 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My grandmother is always happy and when I arrive the staff are always aware where my grandmother is as she wanders around the floor.
The home is always clean.
The meals are always nice and well presented.
The staff are always polite and kind and dance and sing with my Nan all the time.
My Nan is
happy and that is what counts to us as a family.
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Review from Maria M (Daughter of Resident) published on 26 January 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very clean spotless. The domestic team are lovely to talk to.
Mum is very happy with the food.
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Review from Linda C (Daughter of Resident) published on 20 January 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very happy with the home...
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Review from Howard J (Friend of Resident) published on 16 January 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
When we visit, we find the staff unbelievably good with their welcome and friendship we have made with them. If and when I have to go into a care home, my wife knows that it is Shire Hall Care Home for me.
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Review from Jason S (Son of Resident) published on 12 January 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Shire Hall Care Home is a wonderful and welcoming place. Very warm and clean social areas and the staff are second to none. Next to being at home, I don't think Mum could be in a better place.
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Review from Joan J (Friend of Resident) published on 30 November 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have visited my friend on a number of occasions and each time the staff have been really friendly. The home is spotlessly clean, unlike other care homes I have visited. The cafe in reception is a lovely area to bring my friend for a drink and cake. Everyone is so nice and I am happy that my friend
is getting such excellent care.
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Review from Sue (Resident) assisted by family/friend published on 25 October 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been a resident at Shire Hall for 15 months. The care I have received in that time has been excellent. I had been hospitalised for 13 weeks with septicemia, I couldn't talk, lost 18lbs in weight but since being at Shire Hall, I communicate and make myself understood and I'm eating really well.
The staff are so attentive to residents needs and offer support to me when times are difficult. I am always made to feel welcome from the receptionist, the staff in the kitchen and cleaning staff. All in all Shire Hall is a very 'Happy Home' and have made this difficult time so much easier. Thank you.
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Review from Shirley G (Friend of Resident) published on 13 October 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Hospitality is excellent- made to feel welcome by all the staff.
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Review from Patricia G (Sister of Resident) published on 13 October 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent.
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Review from Linda P (Granddaughter of Resident) published on 11 October 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My nan has a bad experience in a previous care home and disengaged from all the activities. Since she moved into Shire Hall, she is always smiling, engaging in the activities and talking to everyone. The services are amazing, staff are great. Best care home she's been in.
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Review from Ann L (Daughter of Resident) published on 11 October 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother who is now 94 has been in the home for 18 months and she has settled in very well. She likes the food and is eating well. Last year she fell and broke her femur but was back on her feel in no time at all.
The food is excellent and the meals are enough and more!!


The carers are kind and

considerate and always make sure that the resident's dignity is considered all the time.
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Review from Glenys P (Daughter of Resident) published on 11 October 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
It is very distressing hearing your mother going into a new care home. After previous experience, I was anxious about the establishment. However, she has settled down well. She is happy. She loves the staff and gets along with all activities with other residents. Overall, happy.
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Current Review Score: 9.9 (9.935)

Overview of Review Score

The Review Score of 9.9 (9.935) out of 10 for Hallmark Shire Hall is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 22 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 22 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.935 for Hallmark Shire Hall is calculated as follows: ( (243 Excellents x 5) + (17 Goods x 4) ) ÷ 260 Ratings = 4.935
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Hallmark Shire Hall is based on 22 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 99 registered maximum number of service users is 19.8, which has been reached with 22 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Inspectorate Wales (CIW) Rating

Date: 1 Jul 2025
Well-being
Excellent
Care and Support
Excellent
Environment
Excellent
Leadership and Management
Excellent
Care Inspectorate Wales is responsible for the registration and inspection of social care services in Wales. View Latest Report

Bed Vacancies

Bed Vacancies

Posted: 02 Jun 2026

Please contact the home for current vacancies

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Awards / Recognitions (35)

Meet the Team (9)

Karen

Karen Grapes

Job Title: General Manager Joined: 2008

I’m the General Manager at Shire Hall and have been the General Manager since 2008, having worked as a nurse for over 40 years.


I am so proud of the team here, having won several awards at both the National and Wales Care Awards. My aim is for Shire Hall to continue to be one of the leading providers of relationship-centred care in Cardiff.

Hannah

Hannah Leggat

Job Title: Deputy Manager Joined: 2009

Hannah has been a member of the team here at Shire Hall since 2009, previously as a Nurse and now as Deputy Manager. Within her role, Hannah supports the General Manager in ensuring high-quality relationship-centred care is provided to all residents.

Olivia

Olivia Sullivan

Job Title: Customer Relationship Manager Joined: 2024

Searching for a care home for loved ones can be one of the most important, yet one of the hardest decisions a family can make. As Customer Relationship Manager, I am here to ensure this stressful and sometimes difficult process is as easy as it can be.


I strive to ensure all residents, their relatives and visitors receive the highest quality of relationship-centred care. Ultimately, we aim to help all residents live and enjoy a fulfilling life.


I am proud to be a part of the Shire Hall team, and look forward to warmly welcoming you to the Home.

Fred

Fred Gest

Job Title: Hospitality Services Manager Joined: 2018

Fred started working at Shire Hall in 2018, having previously held various managerial roles within the catering and hospitality sector. Fred is responsible for managing the catering, housekeeping and maintenance teams and for ensuring our hospitality standards are always met.

Sheila

Sheila Charles

Job Title: Lifestyles Lead Joined: 2013

Sheila has worked at Shire Hall since 2013 and, alongside the Lifestyles Teams, aims to ensure all residents are engaged and stimulated with meaningful and interesting activities. Whether it's traditional pastimes or new and exciting experiences, we want all residents to make the most of every day at Shire Hall.

Danielle

Danielle Green

Job Title: Business Administrator Joined: 2017

Danni has worked at Shire Hall since 2017, initially as a member of the Reception Team, before progressing to her current role of Business Administrator. As Business Administrator, Danni works closely with the General Manager to ensure the smooth and efficient running of administrative tasks, from managing finances to providing HR support.

Scott

Scott Ellis

Job Title: Maintenance Operative Joined: 2024

Scott joined Hallmark Shire Hall in 2024 as a Maintenance Operative. Scott is responsible for keeping the home running smoothly by making sure the building, grounds, and equipment are safe, tidy, and well-maintained. From day-to-day repairs to supporting larger maintenance tasks, Scott helps to ensure residents enjoy a safe, comfortable environment.

Geraint

Geraint Meredith

Job Title: Head Housekeeper Joined: 2015

Geraint began his career in 2015. As Head Housekeeper, Geraint plays a pivotal role in upholding the highest standards of cleanliness and hygiene in the home. Leading a dedicated team of Housekeepers and Laundry Assistants, Geraint ensures that every room and living space is impeccably clean, tidy, and maintained at all times.

Gareth

Gareth Matthews

Job Title: Head Chef Joined: 2008

Gareth has been the Head Chef for over 18 years. Alongside leading a team of Sous Chefs and Kitchen Assistants, Gareth is responsible for creating nutritious, flavoursome, and well-balanced menus tailored around the residents' preferences.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Hallmark Shire Hall to verify any information. View our terms and conditions. Hallmark Shire Hall has an Enhanced Service - more info.