Search...

Hallmark Shire Hall

Overstone Court, Cardiff Bay, Cardiff CF10 5NT
Hallmark Luxury Care Homes Logo
Top 20 care home certificate
Jobs
Hallmark Shire Hall logo
Hallmark Shire Hall, Cardiff
Hallmark Shire Hall, Cardiff
Hallmark Shire Hall, Cardiff

Just a short walk from the beautiful Cardiff Bay, Hallmark Shire Hall is a nautical-themed, luxury care home conveniently located close to the city centre. With a large, landscaped garden for residents to enjoy, a therapy dog named Archie, and various features within the home – including a social café, activities room, and traditional pub – Shire Hall is a place where residents thrive.

Moving into a new home is a...  

Care Provided by Hallmark Shire Hall

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 99 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,910N/A
Residential Dementia CareFrom £1,960N/A
Nursing CareFrom £1,960N/A
Nursing Dementia CareFrom £1,960N/A

The nursing fees are inclusive of NHS funded nursing care which is currently £236.99 per week. This amount will be deducted from the total cost of a nursing placement.

Contact Hallmark Shire Hall to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

  • If you choose a care home based in Wales, you may be eligible for the Welsh NHS-funded nursing care contribution of at least £201.74 per week. This support is not reflected in the fee amount shown, and the actual contribution may be higher depending on the Local Health Board.

Good to Know

Group / Owner

Person in charge

  • Karen Grapes (General Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2007
  • Number of floors: 3

Room Information

  • Single Rooms (99)
  • Single Rooms with ensuite Wet Room (39)

Visiting

  • Moving into a care home can be daunting, but the team’s bighearted approach puts residents and their loved ones at the heart of all they do. As they would have in their own home, loved ones are welcome to pop-by day or night.

Parking

  • Hallmark Shire Hall has a car park, which is accessible for visitors

Hallmark Shire Hall Reviews (145)

Submit a Review
9.9

Hallmark Shire Hall has a Review Score of 9.9 (9.941) out of 10, based on 20 reviews in the last 2 years. Over all time Hallmark Shire Hall has 145 reviews.

Submit Review
Filter Reviews
Overall Experience
Date Published
Reviewer Connection to Hallmark Shire Hall
Loading...
Showing 145 reviews matching selected criteria
Review from Steve S (Son of Resident) published on 26 November 2018 Submitted via Postal Card
Overall Experience

I am very happy with my mother's care here at Shire Hall. The staff are kind and hard working.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Peter V (Husband of Resident) published on 23 November 2018 Submitted via Postal Card
Overall Experience

Receptionists are wonderful, lovely coffee shop, food is wonderful and the staff are kind and thoughtful.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Carol W (Daughter of Resident) published on 20 November 2018 Submitted via Postal Card
Overall Experience

Where can I start? Shire Hall is the most professional, yet friendly care home. My father moved into Shire Hall in February 2018 and all the staff to help my dad transfer were amazing and truly lovely. Nothing seems to be too much trouble. It really is just like one big happy family. All team members are amazing and are approachable. The carers care with a relationship centred approach. Any problems relating to my dad are dealt with straight away and I'm notified. Shire Hall is just the best.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Tracy R (Daughter of Resident) published on 15 October 2018 Submitted via Postal Card
Overall Experience

My mum is very, very happy here.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from C L (Daughter of Resident) published on 6 August 2018 Submitted via Postal Card
Overall Experience

Since my father moved into Shire Hall, he has enjoyed more activities than he has done in years! The food is wonderful too and I can relax knowing that all the staff not only care but actively encourage my dad to enjoy his time. He has been on a picnic, attended a show at the Millennium Centre and gone swimming - all in one month. I feel so much happier that he is looked after so well.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Robert R (Husband of Resident) published on 8 June 2018 Submitted via Postal Card
Overall Experience

The whole process from initial contact to moving in has been handled with sensitivity, friendliness, efficiency and professionalism. All the staff at Shire Hall Care Home are friendly and caring and take time to talk to and reassure the residents. The nursing staff and carers take an interest in residents and have made an effort to get to know my wife. They try to reduce her anxieties and are always available to give feedback on the day's events. The environment is comfortable, clean and relaxing. It is always a pleasant place to live.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from John H (Son of Resident) published on 24 May 2018 Submitted via Postal Card
Overall Experience
I cannot say how pleased we are with the standard of care my Father has received from your staff on all levels.
You cared for my Mother before she passed and you now care for my Father.
Outstanding on all levels.

Thank you.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Chris H (Grandson of Resident) published on 24 May 2018 Submitted via Postal Card
Overall Experience
Thank you for looking after my Grandpa.

Lovely place and lovely staff.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from L H (Daughter of Resident) published on 15 May 2018 Submitted via Postal Card
Overall Experience

I have been pleased with the level of care my Father has had since moving into the home a year ago. He has settled in well and all his care needs are taken care of. He often goes on outings with the activities team and is kept active as he has always been an active man.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from G T (Granddaughter of Resident) published on 1 May 2018 Submitted via Postal Card
Overall Experience

My Gran seems happy here. She is well looked after and never too cold. She always smiles here which makes everyone happy to see.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Stephen T (Son of Resident) published on 1 May 2018 Submitted via Postal Card
Overall Experience

My Mum is happy, safe and secure here. The staff are first class, everyone welcomes us as a family whenever we go in whatever the time. It's like one big happy family. We know the other residents and families and they know us. It really is like a bit happy family here, it's own little community. It's definitely the place for your relatives to stay. We have no worries at all, our Mum loves it and she loves the trips out and the activities and concerts the home put on. Well done all and thank you.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Kenneth D (Son of Resident) published on 24 January 2018 Submitted via Postal Card
Overall Experience

Outstanding staff, very supportive. I can honestly say that they have been marvellous with my mother.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Sharon C (Granddaughter of Resident) published on 16 January 2018 Submitted via Postal Card
Overall Experience

My nan has lived in Shire Hall for the last three years in that time she has been treated with respect and always kept in a clean and nurturing atmosphere. She is happy, content and well fed and well looked after.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from William P (Grandson of Resident) published on 16 January 2018 Submitted via Postal Card
Overall Experience

My nan has lived in Shire Hall for quite a few years now, she is very happy and content. Previously, she lived in other nursing homes and seemed jumpy and agitated in them but all this has gone since she has been here. She is settled and cared for in a fantastic home with a fantastic staff base.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Shaney E (Granddaughter of Resident) published on 15 January 2018 Submitted via Postal Card
Overall Experience

Always welcoming and friendly.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from C E (Grandson of Resident) published on 12 January 2018 Submitted via Postal Card
Overall Experience

Professional staff, friendly and happy.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Tony B (Friend of Resident) published on 16 November 2017 Submitted via Postal Card
Overall Experience

The staff are always very pleasant and helpful. They really do care about the residents and are also very caring about the visitors.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from David L (Friend of Resident) published on 13 November 2017 Submitted via Postal Card
Overall Experience

My long term friend could not live in a better care home. Seeing the way he is treated takes away a lot of the hurt.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Howard J (Friend of Resident) published on 10 November 2017 Submitted via Postal Card
Overall Experience
I've been coming here for four years, visiting my great friend. All this time the staff of the care home has been absolutely first class.

If I need to be in a care home in the future this is the one I would choose.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from A R (Resident / Service User) published on 9 November 2017 Submitted via Postal Card
Overall Experience

I am very impressed with everything here. All the staff could not be more helpful.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Regulatory Rating

Care Inspectorate Wales (CIW) Rating

Date: 01 July 2025
  • Care and Support
    Excellent
  • Leadership and Management
    Excellent
  • Well-being
    Excellent
  • Environment
    Excellent
Care Inspectorate Wales is responsible for the registration and inspection of social care services in Wales.View Latest Report

Bed Vacancies

Bed Vacancies

Posted: 03 August 2026

Please contact the home for current vacancies

News (0) & Events (0)

News

There are no news items for Hallmark Shire Hall.

Upcoming Events

There are no upcoming events for Hallmark Shire Hall.

Awards / Recognitions (35)

Accreditations

There are no accreditations posted yet for Hallmark Shire Hall.

Meet the Team (9)

Karen Grapes
Karen GrapesJob Title:General ManagerJoined: 2008

I’m the General Manager at Shire Hall and have been the General Manager since 2008, having worked as a nurse for over 40 years.

I am so proud of the team here, having won several awards at both the National and Wales Care Awards. My aim is for Shire Hall to continue to be one of the leading providers of relationship-centred care in Cardiff.

Hannah Leggat
Hannah LeggatJob Title:Deputy ManagerJoined: 2009

Hannah has been a member of the team here at Shire Hall since 2009, previously as a Nurse and now as Deputy Manager. Within her role, Hannah supports the General Manager in ensuring high-quality relationship-centred care is provided to all residents.

Olivia Sullivan
Olivia SullivanJob Title:Customer Relationship ManagerJoined: 2024

Searching for a care home for loved ones can be one of the most important, yet one of the hardest decisions a family can make. As Customer Relationship Manager, I am here to ensure this stressful and sometimes difficult process is as easy as it can be.

I strive to ensure all residents, their relatives and visitors receive the highest quality of relationship-centred care. Ultimately, we aim to help all residents live and enjoy a fulfilling life.

I am proud to be a part of the Shire Hall team, and look forward to warmly welcoming you to the Home.

Fred Gest
Fred GestJob Title:Hospitality Services ManagerJoined: 2018

Fred started working at Shire Hall in 2018, having previously held various managerial roles within the catering and hospitality sector. Fred is responsible for managing the catering, housekeeping and maintenance teams and for ensuring our hospitality standards are always met.

Sheila Charles
Sheila CharlesJob Title:Lifestyles LeadJoined: 2013

Sheila has worked at Shire Hall since 2013 and, alongside the Lifestyles Teams, aims to ensure all residents are engaged and stimulated with meaningful and interesting activities. Whether it's traditional pastimes or new and exciting experiences, we want all residents to make the most of every day at Shire Hall.

Danielle Green
Danielle GreenJob Title:Business AdministratorJoined: 2017

Danni has worked at Shire Hall since 2017, initially as a member of the Reception Team, before progressing to her current role of Business Administrator. As Business Administrator, Danni works closely with the General Manager to ensure the smooth and efficient running of administrative tasks, from managing finances to providing HR support.

Scott Ellis
Scott EllisJob Title:Maintenance OperativeJoined: 2024

Scott joined Hallmark Shire Hall in 2024 as a Maintenance Operative. Scott is responsible for keeping the home running smoothly by making sure the building, grounds, and equipment are safe, tidy, and well-maintained. From day-to-day repairs to supporting larger maintenance tasks, Scott helps to ensure residents enjoy a safe, comfortable environment.

Geraint Meredith
Geraint MeredithJob Title:Head HousekeeperJoined: 2015

Geraint began his career in 2015. As Head Housekeeper, Geraint plays a pivotal role in upholding the highest standards of cleanliness and hygiene in the home. Leading a dedicated team of Housekeepers and Laundry Assistants, Geraint ensures that every room and living space is impeccably clean, tidy, and maintained at all times.

Gareth Matthews
Gareth MatthewsJob Title:Head ChefJoined: 2008

Gareth has been the Head Chef for over 18 years. Alongside leading a team of Sous Chefs and Kitchen Assistants, Gareth is responsible for creating nutritious, flavoursome, and well-balanced menus tailored around the residents' preferences.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Hallmark Shire Hall to verify any information. View our terms and conditions. Hallmark Shire Hall has an Enhanced Service -more info.