Submit a Review for Hillside Care Home
Ffynone Road, Uplands, Swansea, SA1 6DE
View full details of Hillside Care HomeLatest Reviews for Hillside Care Home
21 November 2025
My father has been at Hillside since April 2025, until he sadly passed away recently. Since he arrived there, we have been extremely happy with the care he has received. The staff there are very caring and professional and have looked after him so well. Dad always said 'I am well looked after' and
he was!. Although dad was less social in his later years, the staff always encouraged him to join in with the activities they offered. We saw other residents enjoying different activities and outings every week. The staff were always respectful of dad's wishes at all times. The food was great and freshly prepared. The lounges were comfortable and welcoming. We couldn't have made a better choice of care home for dad.
In his last few weeks, dad was cared for by the nursing staff and did not need to go to hospital. This was a blessing for him and for the family, as the palliative care he received was excellent.
22 April 2025
My husband has been at Hillside for 7 months and has settled in well. The first few weeks were the most difficult, but the staff were always ready to chat and lend sympathetic ears. I am most impressed by the way each resident is treated as a unique individual, every effort is made to accept and
accommodate, little quirks and personal preferences. Overall, our family is very happy that we chose Hillside for my husband.
25 December 2024
Very happy with the care of my mum who has been at Hillside since earlier this year. The staff always care and have warmth towards her. The food is good, lots of activities and a homely atmosphere. Would fully recommend the home.
07 June 2023
I am very happy here.
02 June 2023
Mam has been at Hillside Care Home for five years and feels part of the family here. She is fond of the carers and she has become special to them. Kindness is so important and we have experienced that here. Any queries about her care have been listened to and acted upon by management.
02 June 2023
Very happy with the care overall. When issues do arise, I feel they are taken seriously and constructive criticism is welcomed. Staff always seem invested in care and warmth to residents is evident.
31 May 2023
My uncle is having excellent care. When he came into the home he was in a poor state, now he is in excellent health. The staff are so caring, lovely and helpful. Thank you all.
27 April 2023
My wife and I have been deeply impressed and totally delighted by the quality and professionalism of the care my father-in-law has received at Hillside Care Home. The staff are highly-trained, personally-attentive, friendly, respectful and genuinely caring when our loved one has experienced
challenges or medical complications. The level of nursing care has been exemplary. We actually love visiting this home.
13 July 2020
From the day Mum joined Hillside Care Home, she has been cared for to an exceptional standard. She has a lovely bedroom, there is a large sitting area and lots of smaller more private areas including several gardens. The food is lovely, and the entertainment manager keeps every day full of
activities and fun. All the carers and staff are approachable and lovely. Hillside locked down early for Covid, obtained lots of PPE, created an isolation procedure and brought several oxygen concentrators; exceptional.
06 July 2020
I'm very impressed with everything. Especially the great care and planning that has kept the home free of Coronavirus. It has been most thorough and thoughtful. The video app is great so that we feel in touch with our relatives even though we haven’t been able to visit.
25 June 2020
Hillside is a very well managed home. During the current lockdown, the management team have done a superb job of managing and keeping relatives informed of current situations. It is very reassuring to know that our loved ones are being so well looked after. The majority of staff do over and above,
and I am always greeted and made welcome during normal visiting. I visit regularly (4/5 times weekly - not during lockdown though!) so feel able to give an honest opinion.
15 June 2020
Our mum was admitted to Hillside about 3-4 weeks before lockdown. We were impressed with the home during that period, but their response concerning the virus has been exemplary. They shut down earlier than the Government guidelines, have set up a facetime app, sent out regular newsletters which have
been very thorough and carried out a survey on peoples thoughts of how best to open up again. This will now be extended to June 18th and reviewed again with our input. First-class!
05 June 2020
My mother has been a resident at Hillside for a number of years now and has received excellent care. During the Coronavirus outbreak, the home has acted professionally to ensure that their residents have been cared, looked after and protected as much as possible from Covid-19.
The home has been
updating on social media of all the activities that have occurred, with lots of photographs, and it been great for families to see their loved ones on a regular basis!
Families have also been kept updated on a regular basis during the Coronavirus pandemic, and also involved in their opinions as to possibly the ease of restrictions.
I would not hesitate in recommending Hillside.
12 March 2020
We found the staff, from managers to cleaners, so kind and caring, not only to the residents but to visitors as well. Refreshments were always available and no visiting restrictions. We were so glad that we found such a home.
18 October 2018
The staff are well organised and caring and the food is always good. The staff do a difficult job with good humour and some are really excellent and all are good.
21 September 2018
All the family are satisfied with the care my wife received at the home. We find all the staff are friendly and helpful.
05 September 2018
Very nice home, Mam is very happy there and well looked after. All the staff are very good.
05 September 2018
I try to work in partnership with the staff and home in caring for my mother and I believe that this is reciprocated. I hope that we can continue to build on that partnership.
13 July 2017
My mother has now been at Hillside Care Home for 2 months, she appears happy with the service provided and has made no complaints to me. The staff appear very understanding of the problems resulting from her dementia and inability to move without assistance. They also dealt with an outstanding
medical problem my mother had when she first arrived very professionally. Overall the service provided appears excellent and I would recommend Hillside as a care provider.
29 March 2017
My mother has been at Hillside since December 2016. The care she has received has been of an excellent standard by all staff members. They are all very approachable and helpful if I have any questions regarding my mother's care.
My mother's rooms us well decorated and very roomy. Also, the
entertainment in the afternoons is very interesting.
The choice of food is very good and I know that my mother enjoys it.
Overall I think Hillside is a very good choice of care home and I know my mother is well looked after here.
We chose this on a recommendation from a friend and I will recommend it also.
Latest Reviews for Hillside Care Home
21 November 2025
My father has been at Hillside since April 2025, until he sadly passed away recently. Since he arrived there, we have been extremely happy with the care he has received. The staff there are very caring and professional and have looked after him so well. Dad always said 'I am well looked after' and
he was!. Although dad was less social in his later years, the staff always encouraged him to join in with the activities they offered. We saw other residents enjoying different activities and outings every week. The staff were always respectful of dad's wishes at all times. The food was great and freshly prepared. The lounges were comfortable and welcoming. We couldn't have made a better choice of care home for dad.
In his last few weeks, dad was cared for by the nursing staff and did not need to go to hospital. This was a blessing for him and for the family, as the palliative care he received was excellent.
22 April 2025
My husband has been at Hillside for 7 months and has settled in well. The first few weeks were the most difficult, but the staff were always ready to chat and lend sympathetic ears. I am most impressed by the way each resident is treated as a unique individual, every effort is made to accept and
accommodate, little quirks and personal preferences. Overall, our family is very happy that we chose Hillside for my husband.
25 December 2024
Very happy with the care of my mum who has been at Hillside since earlier this year. The staff always care and have warmth towards her. The food is good, lots of activities and a homely atmosphere. Would fully recommend the home.
07 June 2023
I am very happy here.
02 June 2023
Mam has been at Hillside Care Home for five years and feels part of the family here. She is fond of the carers and she has become special to them. Kindness is so important and we have experienced that here. Any queries about her care have been listened to and acted upon by management.
02 June 2023
Very happy with the care overall. When issues do arise, I feel they are taken seriously and constructive criticism is welcomed. Staff always seem invested in care and warmth to residents is evident.
31 May 2023
My uncle is having excellent care. When he came into the home he was in a poor state, now he is in excellent health. The staff are so caring, lovely and helpful. Thank you all.
27 April 2023
My wife and I have been deeply impressed and totally delighted by the quality and professionalism of the care my father-in-law has received at Hillside Care Home. The staff are highly-trained, personally-attentive, friendly, respectful and genuinely caring when our loved one has experienced
challenges or medical complications. The level of nursing care has been exemplary. We actually love visiting this home.
13 July 2020
From the day Mum joined Hillside Care Home, she has been cared for to an exceptional standard. She has a lovely bedroom, there is a large sitting area and lots of smaller more private areas including several gardens. The food is lovely, and the entertainment manager keeps every day full of
activities and fun. All the carers and staff are approachable and lovely. Hillside locked down early for Covid, obtained lots of PPE, created an isolation procedure and brought several oxygen concentrators; exceptional.
06 July 2020
I'm very impressed with everything. Especially the great care and planning that has kept the home free of Coronavirus. It has been most thorough and thoughtful. The video app is great so that we feel in touch with our relatives even though we haven’t been able to visit.
25 June 2020
Hillside is a very well managed home. During the current lockdown, the management team have done a superb job of managing and keeping relatives informed of current situations. It is very reassuring to know that our loved ones are being so well looked after. The majority of staff do over and above,
and I am always greeted and made welcome during normal visiting. I visit regularly (4/5 times weekly - not during lockdown though!) so feel able to give an honest opinion.
15 June 2020
Our mum was admitted to Hillside about 3-4 weeks before lockdown. We were impressed with the home during that period, but their response concerning the virus has been exemplary. They shut down earlier than the Government guidelines, have set up a facetime app, sent out regular newsletters which have
been very thorough and carried out a survey on peoples thoughts of how best to open up again. This will now be extended to June 18th and reviewed again with our input. First-class!
05 June 2020
My mother has been a resident at Hillside for a number of years now and has received excellent care. During the Coronavirus outbreak, the home has acted professionally to ensure that their residents have been cared, looked after and protected as much as possible from Covid-19.
The home has been
updating on social media of all the activities that have occurred, with lots of photographs, and it been great for families to see their loved ones on a regular basis!
Families have also been kept updated on a regular basis during the Coronavirus pandemic, and also involved in their opinions as to possibly the ease of restrictions.
I would not hesitate in recommending Hillside.
12 March 2020
We found the staff, from managers to cleaners, so kind and caring, not only to the residents but to visitors as well. Refreshments were always available and no visiting restrictions. We were so glad that we found such a home.
18 October 2018
The staff are well organised and caring and the food is always good. The staff do a difficult job with good humour and some are really excellent and all are good.
21 September 2018
All the family are satisfied with the care my wife received at the home. We find all the staff are friendly and helpful.
05 September 2018
Very nice home, Mam is very happy there and well looked after. All the staff are very good.
05 September 2018
I try to work in partnership with the staff and home in caring for my mother and I believe that this is reciprocated. I hope that we can continue to build on that partnership.
13 July 2017
My mother has now been at Hillside Care Home for 2 months, she appears happy with the service provided and has made no complaints to me. The staff appear very understanding of the problems resulting from her dementia and inability to move without assistance. They also dealt with an outstanding
medical problem my mother had when she first arrived very professionally. Overall the service provided appears excellent and I would recommend Hillside as a care provider.
29 March 2017
My mother has been at Hillside since December 2016. The care she has received has been of an excellent standard by all staff members. They are all very approachable and helpful if I have any questions regarding my mother's care.
My mother's rooms us well decorated and very roomy. Also, the
entertainment in the afternoons is very interesting.
The choice of food is very good and I know that my mother enjoys it.
Overall I think Hillside is a very good choice of care home and I know my mother is well looked after here.
We chose this on a recommendation from a friend and I will recommend it also.