Submit a Review for Ivybank House Care Home
Main Street, Polmont, Falkirk, FK2 0PS
View full details of Ivybank House Care HomeLatest Reviews for Ivybank House Care Home
10 December 2025
As per previous reviews this is an excellent care home. My mother has always had exceptional care from all the staff within the home, including the management team. The home is always kept very clean and the staff cannot do enough for myself and mum. Her room is always very well kept and smelling
clean. She has her own nic nacs to help making it more homely. The home is well-maintained and any issues dealt with promptly. Overall highly recommended.
09 December 2025
My Dad has been a resident here in Ivybank now for almost 1 year and has settled in well. He enjoys the banter from the staff and he likes giving it back. The food is excellent and he always eats everything that is available. The staff always call me if there has been an issue with his health ie had
a dizzy spell or earache etc. There is always a follow up 6 monthly review with me and his key-worker to raise any concerns from me or from the home. Dad on the whole is very happy here and he has dementia he keeps worrying he may have to leave and needs to be reassured he won't. The only negative is Dads hearing aids go missing constantly and I need to go to Audiology on a regular basis to have them replaced. He is kept clean and presentable at all times
02 December 2025
My mother has been in Ivybank for nearly 3 years. During that time she has received excellent care. The staff are kind and very considerate to all the residents. The food is very good. They have arranged various outings and entertainment. The management is approachable and seek people's views.
08 July 2025
My father is a resident and seems happy to be here. He enjoys joining in the activities. Staff are very good with him including all the staff, cares, cleaners and nurses would like more outdoor activities. Only issue I have is with the laundry.I find most of his clothes go missing 8 other residents
clothes in his room and drawers are messy.
23 January 2024
My dad was in this home before he passed in November. We checked on the home before Dad went in and got great unannounced audits and great feedback from family who have a member of their family as resident. The staff are brilliant, all of them are so dedicated and hard-working. They made us, as a
family, always welcome and when Dad was dying, went the extra mile with me, my mum and my sister to do anything they could when Dad was poorly. They made us sandwiches and tea and coffee They checked on me when I stayed all night. They helped me out with a phone charger and were so loving with Dad. It's made his passing easier to know he was so well looked after by all. We, as a family, will be forever grateful.
22 January 2024
Excellent care provided to my father over the past three years of being a resident at Ivybank House Care Home. All the staff are professional, caring and friendly and get to know the residents and spend time with them whether it's the care
assistants/housekeeping/laundry/catering/handyman/administrator/manager. My father is always made to feel special and included in all the appropriate activities and entertainment that he enjoys. There is a dedicated activities assistant who ensures that there is a varied and enjoyable daily activities programme so that fun and entertainment can be enjoyed by all, all year round. To those who can't always participate in activities, dedicated one-to-one time is spent with them instead, playing games, listening to favourite music or chatting. The daily lunch and dinner food menus are excellent and provide much variety every day. I would strongly recommend Ivybank House Care Home as a safe and enjoyable care home for any elderly person requiring 24/7, 365 care needs.
17 January 2024
Management and staff are lovely. The welcome my relative has received since moving in makes me realise I made the right choice. It's like a big family and when I am in a few times a week I am treated the same.
01 May 2023
I would like to thank all the Staff of Ivybank House Care Home for the care and attention they have given my mother-in-law in the five years she has been in Ivybank right up to the end. It has been a pleasure to watch all these girls work so hard but still have time for the family and the manageress
for her kindness towards us, as a family. If I had to recommend any care home it would certainly be Ivybank. Thank you all.
11 April 2023
Staff are friendly and caring in general. But also busy so there's not always enough time for one-to-one. Don't really know what food is like. They always listen and try to meet with any requests.
The only concern has been laundry - even when labelled, things seem to go missing.
06 April 2023
The staff are always very helpful and willing to help us with any issues or queries we have.
04 April 2023
My mother moved into Ivybank House Care Home on 03/03/2023. The transition was taken over by staff with support and consideration for both m mother and ourselves. Her room was freshly painted and we were assisted to put furnishings etc. into her room. All of the staff were extremely welcoming and
provided us with a clear explanation of how her care and support would be delivered, the whole experience has given me peace of mind for my mother's care.
04 April 2023
Lovel staff, very pleasant and comfortable environment.
04 April 2023
Everything has been fine so far, Mum has settled in fine.
04 April 2023
Overall service is excellent and the care of m mum I can't fault.
The only issue is lack of communication when tests etc. are being actioned, as the outcome is never discussed with the family.
On a lighter note, the staff are all very friendly and helpful and I will always recommend this home to
anyone who asks.
06 September 2022
I have no concerns about my mother, as Ivybank is very clean, and the staff are very nice and helpful. The food seems to be very good, and Mum has no complaints. Clothes are washed daily, and the beds are very clean. She is well-kept and gets her hair done. Activities are good as she likes making
things and music. The staff always have time to speak to me.
24 June 2022
Had a few problems when first admitted fir to always being on the move and managing to get out of the main floor. Moved to an upstairs bedroom, which is more secure. The staff are very helpful and deal with any queries and questions asked. Much more settled, and the staff are always pleasant.
23 June 2022
Very friendly and caring staff. Always happy to help or if you need a chat regarding my dad. Give reassurance to me.
21 June 2022
I am very pleased and satisfied with the care and attention given to my mother. I don't think the level of care could be any higher.
21 June 2022
Both residents and visitors are treated with respect. The staff are very helpful.
21 June 2022
Mother is well-fed and content. She is clean and warm. Can't ask for anymore.
Latest Reviews for Ivybank House Care Home
10 December 2025
As per previous reviews this is an excellent care home. My mother has always had exceptional care from all the staff within the home, including the management team. The home is always kept very clean and the staff cannot do enough for myself and mum. Her room is always very well kept and smelling
clean. She has her own nic nacs to help making it more homely. The home is well-maintained and any issues dealt with promptly. Overall highly recommended.
09 December 2025
My Dad has been a resident here in Ivybank now for almost 1 year and has settled in well. He enjoys the banter from the staff and he likes giving it back. The food is excellent and he always eats everything that is available. The staff always call me if there has been an issue with his health ie had
a dizzy spell or earache etc. There is always a follow up 6 monthly review with me and his key-worker to raise any concerns from me or from the home. Dad on the whole is very happy here and he has dementia he keeps worrying he may have to leave and needs to be reassured he won't. The only negative is Dads hearing aids go missing constantly and I need to go to Audiology on a regular basis to have them replaced. He is kept clean and presentable at all times
02 December 2025
My mother has been in Ivybank for nearly 3 years. During that time she has received excellent care. The staff are kind and very considerate to all the residents. The food is very good. They have arranged various outings and entertainment. The management is approachable and seek people's views.
08 July 2025
My father is a resident and seems happy to be here. He enjoys joining in the activities. Staff are very good with him including all the staff, cares, cleaners and nurses would like more outdoor activities. Only issue I have is with the laundry.I find most of his clothes go missing 8 other residents
clothes in his room and drawers are messy.
23 January 2024
My dad was in this home before he passed in November. We checked on the home before Dad went in and got great unannounced audits and great feedback from family who have a member of their family as resident. The staff are brilliant, all of them are so dedicated and hard-working. They made us, as a
family, always welcome and when Dad was dying, went the extra mile with me, my mum and my sister to do anything they could when Dad was poorly. They made us sandwiches and tea and coffee They checked on me when I stayed all night. They helped me out with a phone charger and were so loving with Dad. It's made his passing easier to know he was so well looked after by all. We, as a family, will be forever grateful.
22 January 2024
Excellent care provided to my father over the past three years of being a resident at Ivybank House Care Home. All the staff are professional, caring and friendly and get to know the residents and spend time with them whether it's the care
assistants/housekeeping/laundry/catering/handyman/administrator/manager. My father is always made to feel special and included in all the appropriate activities and entertainment that he enjoys. There is a dedicated activities assistant who ensures that there is a varied and enjoyable daily activities programme so that fun and entertainment can be enjoyed by all, all year round. To those who can't always participate in activities, dedicated one-to-one time is spent with them instead, playing games, listening to favourite music or chatting. The daily lunch and dinner food menus are excellent and provide much variety every day. I would strongly recommend Ivybank House Care Home as a safe and enjoyable care home for any elderly person requiring 24/7, 365 care needs.
17 January 2024
Management and staff are lovely. The welcome my relative has received since moving in makes me realise I made the right choice. It's like a big family and when I am in a few times a week I am treated the same.
01 May 2023
I would like to thank all the Staff of Ivybank House Care Home for the care and attention they have given my mother-in-law in the five years she has been in Ivybank right up to the end. It has been a pleasure to watch all these girls work so hard but still have time for the family and the manageress
for her kindness towards us, as a family. If I had to recommend any care home it would certainly be Ivybank. Thank you all.
11 April 2023
Staff are friendly and caring in general. But also busy so there's not always enough time for one-to-one. Don't really know what food is like. They always listen and try to meet with any requests.
The only concern has been laundry - even when labelled, things seem to go missing.
06 April 2023
The staff are always very helpful and willing to help us with any issues or queries we have.
04 April 2023
My mother moved into Ivybank House Care Home on 03/03/2023. The transition was taken over by staff with support and consideration for both m mother and ourselves. Her room was freshly painted and we were assisted to put furnishings etc. into her room. All of the staff were extremely welcoming and
provided us with a clear explanation of how her care and support would be delivered, the whole experience has given me peace of mind for my mother's care.
04 April 2023
Lovel staff, very pleasant and comfortable environment.
04 April 2023
Everything has been fine so far, Mum has settled in fine.
04 April 2023
Overall service is excellent and the care of m mum I can't fault.
The only issue is lack of communication when tests etc. are being actioned, as the outcome is never discussed with the family.
On a lighter note, the staff are all very friendly and helpful and I will always recommend this home to
anyone who asks.
06 September 2022
I have no concerns about my mother, as Ivybank is very clean, and the staff are very nice and helpful. The food seems to be very good, and Mum has no complaints. Clothes are washed daily, and the beds are very clean. She is well-kept and gets her hair done. Activities are good as she likes making
things and music. The staff always have time to speak to me.
24 June 2022
Had a few problems when first admitted fir to always being on the move and managing to get out of the main floor. Moved to an upstairs bedroom, which is more secure. The staff are very helpful and deal with any queries and questions asked. Much more settled, and the staff are always pleasant.
23 June 2022
Very friendly and caring staff. Always happy to help or if you need a chat regarding my dad. Give reassurance to me.
21 June 2022
I am very pleased and satisfied with the care and attention given to my mother. I don't think the level of care could be any higher.
21 June 2022
Both residents and visitors are treated with respect. The staff are very helpful.
21 June 2022
Mother is well-fed and content. She is clean and warm. Can't ask for anymore.