Submit a Review for Barchester Drummond Grange Care Home
7 Kevock Road, Lasswade, EH18 1HT
View Full Details of Barchester Drummond Grange Care HomeLatest Reviews for Barchester Drummond Grange Care Home
07 August 2025
Last week we reported no internet in room my dad is 88 years old and having online streaming services is his life line. This has been intermitent since 20th June. The maintenance person came in whilst not on duty and tried everything to get it working. This is a connection issue with interet. I came into the home today and he has now been moved to another room Telly is working but alarm not its been reported and I expect it to be working within next 24hrd if not sooner your staff have been great.
25 July 2025
Very happy with all services received at Drummond Grange.
10 July 2025
I find the home is run on a very professional manor it is clean + bright. The staff are pleasant and careing towards the residents and visitors alike their dedication is comendable, my dog Amber thinks so too.
08 July 2025
Very helpful service from the accountant
05 June 2025
The care my son receives has been constantly very good with both his physical and mental health given good attention. The atmosphere in the unit is very friendly and welcoming.
21 May 2025
Had a lovely birthday meal. The food was amazing and time staff were very attentive. We had a lovely room which over-looked the garden. Everyone really enjoyed our day.
16 May 2025
We are celebrating my brother's birthday - he's 60! His wife (my sister-in-law) is a resident at Drummond Lodge. We've had the most delicious lunch - six of us - in and beautiful room. The day feels special and this feels like a home from home. Welcoming, warm and caring.
16 May 2025
We came for lunch with my sister who is a resident of the care home. Everything was perfect. The meal was amazing. Staff were wonderfully helpful.
16 May 2025
We were celebrating a resident's husbands birthday. We had a wonderful lunch - the chef excelled himself - a table set for us with silver, glasses and the food delicious. The resident was thrilled with everything Drummond Grange was outstanding. An occassion we won't forget. Thank you to the chef and all staff.
15 May 2025
I have been to visit my relative several times and have always been impressed with the staff, the attention and the facilities. Today we were celebrating my relative's husband's birthday and a wonderful meal was prepared- well done!
14 April 2025
My sister has been a resident at this care home for years, receiving consistently poor care. Despite her dementia, she is aware and deserves dignity. Staff frequently fail to provide her allotted cigarettes, causing distress. Since the beginning, it has seemed they did not truly welcome her. Only a few, like one staff member in particular, offer compassionate care. She has been in and out of the hospital, yet the home's communication has been inadequate. She now suffers from severe pneumonia, heart issues, acid imbalance, and carbon monoxide in her blood-issues that should have been identified earlier. My mother had to fight for grab rails, and conditions, including soiled pads left in her bathroom, are unacceptable. Nurses in the unit has been unhelpful, and the manager lacks leadership. Should she pass due to negligence, we will take further action. This facility operates more like a prison than a care home, and the care provided is unacceptable.
29 January 2025
Pleasant staff, good food. Physio staff exceptional.
23 January 2025
Barchester Drummond Grange Care Home is very friendly. My friend gets looked after really well. The place is very clean, the staff are really nice.
20 January 2025
Christmas day. The quality of food was amazing, piping how and great selection. 10/10. Also, the staff worked so hard.
20 January 2025
Come for Christmas dinner to spend time with my daughter. The food was so good and the staff were amazing.
10 December 2024
It was disappointing to arrive and see our mum badly positioned in her bed with the door open - her body uncovered and unable to move herself. This is not "celebrating life" in any way!
13 November 2024
Excellent but there needs to be a better ramp at main entrance which is easier for wheelchairs. Every time for the last year, I need to turn completely around to enter the building backwards.
08 October 2024
I would like to thank the chef and his team for the catering which they did for my brother's birthday party. There was a lovely selection of savoury and sweet treats which were all fresh and tasty. The birthday cake was as delicious as it looked! Nothing was too much trouble. Thank you very much, it allowed us to focus on my brother and his guests.
17 September 2024
I cannot recommend Barchester Drummond Grange Care Home more highly. The care of the staff is so professional and organised. The staff are always very on the ball and very kind and uplifting. The ward is clean and spacious with individually designed rooms, out looking the garden. The dining room is beautiful like a hotel and the food is excellent. Thank you so much for caring for my dear friend so well.
22 July 2024
My overall experience as the daughter of a resident has been great so far. Staff are very friendly and always willing to help with any questions I may have. The activities are great as they try to include all residents.
Latest Reviews for Barchester Drummond Grange Care Home
07 August 2025
Last week we reported no internet in room my dad is 88 years old and having online streaming services is his life line. This has been intermitent since 20th June. The maintenance person came in whilst not on duty and tried everything to get it working. This is a connection issue with interet. I came into the home today and he has now been moved to another room Telly is working but alarm not its been reported and I expect it to be working within next 24hrd if not sooner your staff have been great.
25 July 2025
Very happy with all services received at Drummond Grange.
10 July 2025
I find the home is run on a very professional manor it is clean + bright. The staff are pleasant and careing towards the residents and visitors alike their dedication is comendable, my dog Amber thinks so too.
08 July 2025
Very helpful service from the accountant
05 June 2025
The care my son receives has been constantly very good with both his physical and mental health given good attention. The atmosphere in the unit is very friendly and welcoming.
21 May 2025
Had a lovely birthday meal. The food was amazing and time staff were very attentive. We had a lovely room which over-looked the garden. Everyone really enjoyed our day.
16 May 2025
We are celebrating my brother's birthday - he's 60! His wife (my sister-in-law) is a resident at Drummond Lodge. We've had the most delicious lunch - six of us - in and beautiful room. The day feels special and this feels like a home from home. Welcoming, warm and caring.
16 May 2025
We came for lunch with my sister who is a resident of the care home. Everything was perfect. The meal was amazing. Staff were wonderfully helpful.
16 May 2025
We were celebrating a resident's husbands birthday. We had a wonderful lunch - the chef excelled himself - a table set for us with silver, glasses and the food delicious. The resident was thrilled with everything Drummond Grange was outstanding. An occassion we won't forget. Thank you to the chef and all staff.
15 May 2025
I have been to visit my relative several times and have always been impressed with the staff, the attention and the facilities. Today we were celebrating my relative's husband's birthday and a wonderful meal was prepared- well done!
14 April 2025
My sister has been a resident at this care home for years, receiving consistently poor care. Despite her dementia, she is aware and deserves dignity. Staff frequently fail to provide her allotted cigarettes, causing distress. Since the beginning, it has seemed they did not truly welcome her. Only a few, like one staff member in particular, offer compassionate care. She has been in and out of the hospital, yet the home's communication has been inadequate. She now suffers from severe pneumonia, heart issues, acid imbalance, and carbon monoxide in her blood-issues that should have been identified earlier. My mother had to fight for grab rails, and conditions, including soiled pads left in her bathroom, are unacceptable. Nurses in the unit has been unhelpful, and the manager lacks leadership. Should she pass due to negligence, we will take further action. This facility operates more like a prison than a care home, and the care provided is unacceptable.
29 January 2025
Pleasant staff, good food. Physio staff exceptional.
23 January 2025
Barchester Drummond Grange Care Home is very friendly. My friend gets looked after really well. The place is very clean, the staff are really nice.
20 January 2025
Christmas day. The quality of food was amazing, piping how and great selection. 10/10. Also, the staff worked so hard.
20 January 2025
Come for Christmas dinner to spend time with my daughter. The food was so good and the staff were amazing.
10 December 2024
It was disappointing to arrive and see our mum badly positioned in her bed with the door open - her body uncovered and unable to move herself. This is not "celebrating life" in any way!
13 November 2024
Excellent but there needs to be a better ramp at main entrance which is easier for wheelchairs. Every time for the last year, I need to turn completely around to enter the building backwards.
08 October 2024
I would like to thank the chef and his team for the catering which they did for my brother's birthday party. There was a lovely selection of savoury and sweet treats which were all fresh and tasty. The birthday cake was as delicious as it looked! Nothing was too much trouble. Thank you very much, it allowed us to focus on my brother and his guests.
17 September 2024
I cannot recommend Barchester Drummond Grange Care Home more highly. The care of the staff is so professional and organised. The staff are always very on the ball and very kind and uplifting. The ward is clean and spacious with individually designed rooms, out looking the garden. The dining room is beautiful like a hotel and the food is excellent. Thank you so much for caring for my dear friend so well.
22 July 2024
My overall experience as the daughter of a resident has been great so far. Staff are very friendly and always willing to help with any questions I may have. The activities are great as they try to include all residents.