Submit a Review for Springfield Bank Care Home
36-38 Cockpen Crescent, Bonnyrigg, EH19 3PN
View Full Details of Springfield Bank Care HomeLatest Reviews for Springfield Bank Care Home
19 May 2025
My father recently celebrated his 100th birthday and the home was first class in arranging his special day from entertainment, food and special cake. Everyone made a fuss of him and it certainly made his day for him. According to my dad, he could do with bigger portions as he says he is always hungry but you don't know whether to believe him as he has early-stage dementia. Rooms are a bit tired, could do with refresh. He would like more trips out. Communication with us could be better.
07 May 2025
We are delighted with the care and attention Mum receives at Springfield Bank. Mum is very able to do a lot of things and this is reflected in how staff in the home looked after her, e.g. they enable Mum to do gardening, look after plants, change her own bed, a little light dusting etc. As though she would do in her own home. We feel she is listened to and asked for suggestions to better her experience and this is quickly acted on. The very fact that we recommend the home to my best friend for her father also reflects how we feel about it. Activities and outings are also excellent and keep Mum up to date on what is going on, e.g. Valentine's, Easter, any royal occasion are all celebrated. The office is always open and accessible for any queries and staff are lovely.
01 May 2025
Can't fault anything. Staff friendly, can't do enough for you. Make sure visitors are always looked after. Wife is super happy and well looked after.
01 May 2025
Clean and friendly environment.
14 April 2025
Nice home but at weekends not enough staff as everytime I visit on a Sunday there is sometimes no one up at entrance to look after residents and no one would know if there was a fall till later which is not good enough. Also think the residents would be better engaged with more activity as there seems to be very little at the moment.
19 March 2025
Lovely person, understanding person to me and all the staff are great and making sure my gran needs all she needs. The new room my gran's in is great and she loves the activities.
30 August 2024
The staff are always visible, interacting with residents. Good range of activities, encouraging staff and residents to participate. Always offering residents refreshments and snacks. The staff are always very approachable. Very helpful getting new residents (my gran) settled in and integrated into the care home.
09 July 2024
The team at Springfield Bank is absolutely amazing! They truly go the extra mile for my Dad and all the residents there. I can't express enough gratitude for their continuous hard work, often without receiving the acknowledgement they truly deserve. It's a huge relief for us to leave, knowing that he is receiving top-notch care! Thank you immensely to all the staff at Springfield Bank!
08 May 2024
The staff are excellent and made her time there so good and happy.
24 April 2024
I find the care to be excellent. My humble abode, however, they need to exercise some restraint. My room was a bit of a muddle but I knew where everything was. I had taken the time to take the lids off of boxes, tins etc. before I knew it, some of the boxes had been torn up. I have a bookcase, I have access to the bank when it is available and hopefully a social worker, they seem reliable.
25 January 2024
I visit Springfield Bank regularly and have always found my visit to be a pleasurable and positive one. The environment is clean and tidy. The staff are very friendly and always treat the residents with respect. My auntie is well looked after and tells me she loves it there.
29 November 2023
I feel my dad has been well supported, his needs are met and staff are keen to help and I have found staff approachable, they listen and great communication. One nurse in particular has been attentive, so have two other specific staff members. Another specific staff member is available to listen and so is the new nurse (department leader that was bank staff). She chats and updates us. I am pleased we chose here.
12 October 2023
I have always felt very welcomed when visiting my sister-in-law. The staff are very attentive to her needs.
25 May 2023
I feel that there has been an improvement in the care home in the past six months. I requested a more personal approach for the residents and this has been implemented by laminating on all doors with some personnel details and information of interest to staff who may be new or bank. One area which could be improved would be an electronic air deodoriser which would help mask the many odours from a large group of people. These are common in hotels and public toilets.
22 May 2023
My wife came from the hospital to Springfield Bank. From day one and every day thereafter, the care and nursing were excellent. We had no complaints whatsoever. Each member of staff had great care and compassion. I would recommend Springfield Bank to anyone! My wife was in the right place to get the best care.
10 May 2023
My mum was at Springfield Bank since September 2022, together with my dad. Mum has recently passed away, with Dad not long to go. I am struggling to put into words the love, kindness, compassion and dignity my parents have enjoyed from all the team at Springfield Bank. The management team are excellent - very experienced, with a lovely manner yet very efficient. The nursing and care staff are just lovely, always smiling and ever helpful. Though my parents preferred their own company at times, there was always lots going on for them and the other residents to enjoy, including parties, day trips and movie nights. My dad has always enjoyed his food, and the fare on offer at Springfield Bank is excellent. I feel like I sound a bit like an advert here! My dad is in his final hours, and I'm just so so glad he's here getting the love and care that he is at Springfield Bank.
28 February 2023
The staff are both friendly and caring and do their best to fulfil all my needs. The room is always clean and again all the staff, including maintenance and cleaning, are great. I can ask for anything, I am very happy staying here and have been welcomed and well looked after since my arrival. All staff and management are kind and will always check on me.
13 January 2023
Initially, I wasn't keen on my father moving to Springfield Bank after reading reviews and reports. However, the care he was given in Dalhousie was with kindness and respect. He was well looked after, and I was well-updated on his day-to-day life when I couldn't visit. I felt that the care, nursing and activities staff all genuinely cared and did their best to make Dad happy in his last months. I will always be very thankful for this.
05 January 2023
Nice and helpful staff, everyone does do their best. A happy and relaxed place.
03 January 2023
Lovely staff, always very helpful. I feel my parents are well looked after and I don't need to worry about them. There's plenty of activities to do and lots going on. Both my parents seem happy and involved. I pop in at various times and it's never a problem. The staff know my parents well and my parents like the staff and interaction. The food looks yummy too!
Latest Reviews for Springfield Bank Care Home
19 May 2025
My father recently celebrated his 100th birthday and the home was first class in arranging his special day from entertainment, food and special cake. Everyone made a fuss of him and it certainly made his day for him. According to my dad, he could do with bigger portions as he says he is always hungry but you don't know whether to believe him as he has early-stage dementia. Rooms are a bit tired, could do with refresh. He would like more trips out. Communication with us could be better.
07 May 2025
We are delighted with the care and attention Mum receives at Springfield Bank. Mum is very able to do a lot of things and this is reflected in how staff in the home looked after her, e.g. they enable Mum to do gardening, look after plants, change her own bed, a little light dusting etc. As though she would do in her own home. We feel she is listened to and asked for suggestions to better her experience and this is quickly acted on. The very fact that we recommend the home to my best friend for her father also reflects how we feel about it. Activities and outings are also excellent and keep Mum up to date on what is going on, e.g. Valentine's, Easter, any royal occasion are all celebrated. The office is always open and accessible for any queries and staff are lovely.
01 May 2025
Can't fault anything. Staff friendly, can't do enough for you. Make sure visitors are always looked after. Wife is super happy and well looked after.
01 May 2025
Clean and friendly environment.
14 April 2025
Nice home but at weekends not enough staff as everytime I visit on a Sunday there is sometimes no one up at entrance to look after residents and no one would know if there was a fall till later which is not good enough. Also think the residents would be better engaged with more activity as there seems to be very little at the moment.
19 March 2025
Lovely person, understanding person to me and all the staff are great and making sure my gran needs all she needs. The new room my gran's in is great and she loves the activities.
30 August 2024
The staff are always visible, interacting with residents. Good range of activities, encouraging staff and residents to participate. Always offering residents refreshments and snacks. The staff are always very approachable. Very helpful getting new residents (my gran) settled in and integrated into the care home.
09 July 2024
The team at Springfield Bank is absolutely amazing! They truly go the extra mile for my Dad and all the residents there. I can't express enough gratitude for their continuous hard work, often without receiving the acknowledgement they truly deserve. It's a huge relief for us to leave, knowing that he is receiving top-notch care! Thank you immensely to all the staff at Springfield Bank!
08 May 2024
The staff are excellent and made her time there so good and happy.
24 April 2024
I find the care to be excellent. My humble abode, however, they need to exercise some restraint. My room was a bit of a muddle but I knew where everything was. I had taken the time to take the lids off of boxes, tins etc. before I knew it, some of the boxes had been torn up. I have a bookcase, I have access to the bank when it is available and hopefully a social worker, they seem reliable.
25 January 2024
I visit Springfield Bank regularly and have always found my visit to be a pleasurable and positive one. The environment is clean and tidy. The staff are very friendly and always treat the residents with respect. My auntie is well looked after and tells me she loves it there.
29 November 2023
I feel my dad has been well supported, his needs are met and staff are keen to help and I have found staff approachable, they listen and great communication. One nurse in particular has been attentive, so have two other specific staff members. Another specific staff member is available to listen and so is the new nurse (department leader that was bank staff). She chats and updates us. I am pleased we chose here.
12 October 2023
I have always felt very welcomed when visiting my sister-in-law. The staff are very attentive to her needs.
25 May 2023
I feel that there has been an improvement in the care home in the past six months. I requested a more personal approach for the residents and this has been implemented by laminating on all doors with some personnel details and information of interest to staff who may be new or bank. One area which could be improved would be an electronic air deodoriser which would help mask the many odours from a large group of people. These are common in hotels and public toilets.
22 May 2023
My wife came from the hospital to Springfield Bank. From day one and every day thereafter, the care and nursing were excellent. We had no complaints whatsoever. Each member of staff had great care and compassion. I would recommend Springfield Bank to anyone! My wife was in the right place to get the best care.
10 May 2023
My mum was at Springfield Bank since September 2022, together with my dad. Mum has recently passed away, with Dad not long to go. I am struggling to put into words the love, kindness, compassion and dignity my parents have enjoyed from all the team at Springfield Bank. The management team are excellent - very experienced, with a lovely manner yet very efficient. The nursing and care staff are just lovely, always smiling and ever helpful. Though my parents preferred their own company at times, there was always lots going on for them and the other residents to enjoy, including parties, day trips and movie nights. My dad has always enjoyed his food, and the fare on offer at Springfield Bank is excellent. I feel like I sound a bit like an advert here! My dad is in his final hours, and I'm just so so glad he's here getting the love and care that he is at Springfield Bank.
28 February 2023
The staff are both friendly and caring and do their best to fulfil all my needs. The room is always clean and again all the staff, including maintenance and cleaning, are great. I can ask for anything, I am very happy staying here and have been welcomed and well looked after since my arrival. All staff and management are kind and will always check on me.
13 January 2023
Initially, I wasn't keen on my father moving to Springfield Bank after reading reviews and reports. However, the care he was given in Dalhousie was with kindness and respect. He was well looked after, and I was well-updated on his day-to-day life when I couldn't visit. I felt that the care, nursing and activities staff all genuinely cared and did their best to make Dad happy in his last months. I will always be very thankful for this.
05 January 2023
Nice and helpful staff, everyone does do their best. A happy and relaxed place.
03 January 2023
Lovely staff, always very helpful. I feel my parents are well looked after and I don't need to worry about them. There's plenty of activities to do and lots going on. Both my parents seem happy and involved. I pop in at various times and it's never a problem. The staff know my parents well and my parents like the staff and interaction. The food looks yummy too!