Springfield Bank Care Home, Bonnyrigg, Midlothian
Springfield Bank Care Home, Bonnyrigg, Midlothian
Springfield Bank Care Home, Bonnyrigg, Midlothian

Springfield Bank Care Home is located in Bonnyrigg, Midlothian and is a 70 bedded care home which provides Dementia and Nursing care.

Residents at Springfield Bank have a choice of lounge areas which feature comfortable and specially designed furnishings. Bedrooms are tastefully decorated, well-equipped, safe and comfortable.

Chefs at Springfield Bank pride themselves on knowing the tastes of Residents and preparing a choice of fresh, nutritional meals and catering for any dietary and cultural needs. At HC-One, experienced Home Managers and members of staff ensure kindness is at the heart of everything they do.

Group: HC-One

Person in charge: Susan McLaughlin (Home Manager)

Local Authority / Social Services: Midlothian Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 70 Service Users

Registered Care Categories*: Dementia • Old Age

Specialist Care Categories: Alcohol Dependence (past or present) • Alzheimer's • Cancer Care • Cerebral Palsy • Challenging Behaviour • Epilepsy • Hearing Impairment • Huntington's Disease • Multiple Sclerosis • Neuropathic • Orthopaedic • Parkinson's Disease • Speech Impairment • Stroke • Visual Impairment

Admission Information: Ages 18+.

Languages Spoken by Staff (other than English): Shona, Tagalog

Single Rooms: 70

Rooms with ensuite WC: 70

Facilities & Services: Respite Care • Convalescent Care • Own GP if required • Own Furniture if required • Close to Local shops • Near Public Transport • Minibus or other transport • Wheelchair access • Ground Floor Accommodation only • Gardens for residents • Television point in own room

Latest Care Inspectorate* Report on Springfield Bank Care Home: click here

* Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

Bed Vacancies

Bed Vacancies

posted 31 Oct 2017

Please contact us for information regarding our bed availability

Reviews

8.9 Springfield Bank Care Home has a Review Score of 8.9 (8.894)

The Review Score of 8.9 (maximum of 10) for Springfield Bank Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.4 out of 5 from 18 Reviews over all time. This Average Rating is also the rating value for Springfield Bank Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.5 out of 5 from 7 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.394 for Springfield Bank Care Home is calculated as follows: ( (111 Excellents x 5) + (81 Goods x 4) + (15 Satisfactorys x 3) + (6 Poors x 2) ) ÷ 213 Ratings = 4.394

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.5 Points relating to the number of positive Reviews for Springfield Bank Care Home is based on 7 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 14 positive Reviews (70 registered maximum number of service users ÷ 5). 7 Reviews ÷ 14 Target = 0.500

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    10
  • Good
    7
  • Satisfactory
    1
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Springfield Bank Care Home?

  • Extremely LIKELY
    13
  • Likely
    4
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    1

Reviewer Connection to Springfield Bank Care Home

  • Son of Resident/Service User
    7
  • Daughter of Resident/Service User
    5
  • Niece of Resident/Service User
    2
  • Husband of Resident/Service User
    1
  • Partner of Resident/Service User
    1
  • more

Excellent care and attention during my aunts time in the home. For the 3.5 years, she was there I was always advised regarding any health issues. Staff were extremely helpful and sympathetic to her and the family during the day prior to her death in July 2017.

How likely would you be to recommend Springfield Bank Care Home? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

If there is a management policy, it has not reached the carers. It seems to be an individual thing. Simple things e.g toilet tissue has to be requested. Refreshments are served at the whim of the carer and quite often ignored.
Slamming of doors is annoying and constant carers are graded poor to good with a small percentage excellent.
Overall not good.
Troublesome residents roam at will and a cause for concern.

How likely would you be to recommend Springfield Bank Care Home? Extremely Unlikely

Average Rating: 

 3.8 out of 5

Overall Standard: Satisfactory

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Satisfactory

Staff: Satisfactory

Activities: Excellent

Management: Satisfactory

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

HC-One, Careline Team at Springfield Bank Care Home responded to this review on 24 Aug 2017:

Thank you for taking the time to give feedback about Springfield Bank Care. I am pleased that your relative is happy in the home and you have seen an improvement in the care and cleanliness. We have listened to your comments regarding the provision of refreshments and acted on your feedback. We have recently recruited a new team and are confident that their skills will provide the service.
The home is undergoing a refurbishment and any issues relating to doors will be addressed.
Thanking you again for taking the time to provide really helpful feedback about the home. We value all feedback and ensure it is recorded and acted upon.

The home is OK. My mum has settled really well since April 2015. Some of the staff are OK, others are not. Her room is always nice and clean and tidy. The only negative I have is that a lot of her clothes go missing or get mixed up with other people's.

How likely would you be to recommend Springfield Bank Care Home? Likely

Average Rating: 

 2.7 out of 5

Overall Standard: Satisfactory

Facilities: Poor

Care / Support: Satisfactory

Cleanliness: Satisfactory

Food & Drink: Poor

Staff: Satisfactory

Activities: Poor

Management: Good

Safety / Security: Good

Rooms: Poor

Value for Money: Poor

HC-One, Careline Team at Springfield Bank Care Home responded to this review on 14 Aug 2017:

Thank you for taking the time to give this review. We are happy that you have a positive experience at Springfield Bank. We have undertaken a review of our laundry system and introduced a new marking system which we hope will improve our process.

I am quite happy with the care that my uncle is receiving, he seems to be quite happy here. The staff are really good with him and put up with his cheek!!! The atmosphere is great here, and as I pass and see the other residents, they seem happy. My uncle does not like being awakened during the night. My only black mark is the smell of urine as you walk in the front door and around the corridor.

How likely would you be to recommend Springfield Bank Care Home? Extremely Likely

Average Rating: 

 3.9 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Good

Activities: Excellent

Management: Satisfactory

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Satisfactory

HC-One, Careline Team at Springfield Bank Care Home responded to this review on 14 Aug 2017:

Thank you for taking the time to give feedback about Springfield Bank Care. I am pleased that your relative is happy in the home. We have recently reviewed our cleaning processes to ensure our home is clean and fresh at all times. Thanking you again for taking the time to provide really helpful feedback about the home. We value all feedback and ensure it is recorded and acted upon.

Mum looked after extremely well. Staff friendly and always keep me informed of mum's health and medication.

How likely would you be to recommend Springfield Bank Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother appears to be very well looked after. We have gotten to know a lot of the staff. I am very pleased that musical entertainment is provided as I feel it helps the residents. The staff treat my mother with kindness. My mother was very ill last year and without the constant care and attention of the staff, she would not have survived.

How likely would you be to recommend Springfield Bank Care Home? Likely

Average Rating: 

 3.9 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Satisfactory

Rooms: Good

Value for Money: Good

Find nurses and carers very helpful. They try hard to help you if there is a problem. The meals seem to be good and they always say if my husband refuses his food, they will help him if he is struggling.

How likely would you be to recommend Springfield Bank Care Home? Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

My brother has only been in care for approximately six months and is still settling in. I feel the staff and management have been really attentive in his care. I know he can be difficult wanting to stay in bed all day occasionally. My only concern is the carers be more firm with him to try to get hin out of this habit otherwise, I am happy with the care he is receiving.

How likely would you be to recommend Springfield Bank Care Home? Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

My father lived here very happily and the care staff looked after him wonderfully until he took ill and sadly passed away.

How likely would you be to recommend Springfield Bank Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother was initially confused and concerned about going into Springfield Bank and took a little while to settle. However due to the effort of the staff, she quickly began to enjoy being in the company of the other residents, the care provided and the activities available, should she with to participate.
Despite her diagnosed dementia, my mother has been able to feel more at home and feel safe and secure. Mum did have an issue when she felt she was last to be put to bed and was left on her own in the day room, this was raised with the staff and the issue was resolved to my satisfaction. Whilst she can be a little awkward at times, again due to her illness, the staff are very good at being with her when needed and stepping back when the situation dictates.

How likely would you be to recommend Springfield Bank Care Home? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Great improvement in my mother's health and welfare since arriving in the home. Excellent facilities and staff.

How likely would you be to recommend Springfield Bank Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My father has been at Springfield Bank since November 2015. All I have seen and observed is the utmost care and respect for my father. My husband and family, including myself have been able to phone at all times, and they are willing to listen to any concerns you may have at the care home too. I have the utmost respect for the staff. My father sees a doctor once a week, more if staff have any worries.

How likely would you be to recommend Springfield Bank Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother found the care and staff excellent, however she found the food largely not to her liking and although there were activities offered, she found no interest in them.

This may be due to my mother not feeling able to settle, due to the condition of the majority of the residents preventing them from communicating with her.

How likely would you be to recommend Springfield Bank Care Home? Extremely Likely

Average Rating: 

 4.1 out of 5

Overall Standard: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Poor

Management: Excellent

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Good

Very open, honest and positive review. Father is obviously well looked after and he is very content. No concerns from him or about him.

How likely would you be to recommend Springfield Bank Care Home? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Excellent

I don't normally review but felt compelled to say how wonderful the care is. My father recently passed away and both my mother and I were very pleased with the extremely high standard of care, compassion, understanding and professionalism of the carers and nurses. The day my father passed was the hardest day of my life but they made it so much more bearable, not only for my father but for my mother and I also. We know how difficult a choice it is. We looked at all the homes in the area, but we were impressed from day one and they never let us down. Very nice people who you can trust to look after your nearest and dearest. 10/10 from us and I want to say a massive thank you for your kindness in our darkest hours.

How likely would you be to recommend Springfield Bank Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

My mother has been a resident for two years and receives excellent care. We are kept informed of all aspects of her care. The staff are very attentive and treat residents as individuals, and with warmth and kindness. The manager is always available if we have any concerns, and these are dealt with. Mum had her 105th birthday recently and they pulled out all the stops to make it extra special. Her fourteen visitors were welcomed and accommodated. Mum is always clean and smart, and the home warm and welcoming. I must also praise the nursing staff, who give excellent care when mum is under the weather. Absolutely no complaints.

How likely would you be to recommend Springfield Bank Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Very pleased with the nursing care. They are doing everything possible to heal my husbands heels. He got dreadful bed sores while in hospital. The care from nurses have been 1st class.

How likely would you be to recommend Springfield Bank Care Home? Extremely Likely

Average Rating: 

 4.1 out of 5

Overall Standard: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Good

The nursery medics at Springfield Bank have done something that no doctor has achieved - got on top of mum's depression. She is, for the first time in years. calm, content and at peace with herself and her close family. She is confused but clean, well fed and looks smart again. Visiting is no longer a trial and she seems to be enjoying simple pleasures as her increasing confusion allows.

How likely would you be to recommend Springfield Bank Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Submit a Review for Springfield Bank Care Home

    • We welcome residents/service users and their family/friends to submit reviews to carehome.co.uk

    • This is not a formal complaint procedure or to be used for allegations of negligence, abuse or criminal activity. If you wish to make a complaint or have a serious allegation of negligence, please refer to the procedures on our complaints page.

Your Personal Details

Your personal details below may be used by us or passed on to the organisation you are reviewing in order to contact you for the purpose of verifying/responding to your review. They will not be passed on to any other third parties and will not be published on our website. Please enter your own personal email address (the email of the care provider will not be accepted). Reviews cannot be submitted anonymously.

Your Review & Rating

This information will be published on the website.


(Please edit if you wish, but it is now our policy not to publish the surname of the reviewer)

(Please note we only accept reviews from the connections displayed in the drop down. We do NOT accept reviews from staff or people with a professional connection with the care home/service)

Extremely UNLIKELY

Unlikely

Neither Unlikely or Likely

Likely

Extremely LIKELY

Don't know

Please avoid using names and enter a minimum of 100 and maximum of 1,000 characters - Currently 0 characters.
Reviews must comply with our Review Policy Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

Please complete each of the following options

I certify this is my genuine opinion and in submitting it I agree to the terms and conditions on carehome.co.uk/terms.
Please note we have zero tolerance for fraudulent reviews, for more info please refer to the Fraudulent Reviews section in our Review Policy

Awards / Recognitions

April 2017

Top 20 Large Care Home Groups 2017

Recipient: HC-One

Date: Saturday 01 Apr 2017

more details

February 2016

Top 20 Large Care Home Groups 2016

Recipient: HC-One

Date: Monday 15 Feb 2016

more details

Job Vacancies

Staff Profiles

Susan

Susan McLaughlin

Job Title: Home Manager

Joined: 2017

Description:

Susan has gained over 35 years’ experience in providing care and support to older people, to enrich their lives.

She is a knowledgeable and committed leader who is passionate about delivering the highest standards of care and quality of life for Residents.

Susan joined as Home Manager of Springfield Bank because she closely shares HC-One’s vision in aiming to provide the kindest care for each and
every Resident. She extends this caring approach to her colleagues and works closely with them to deliver care and support to Residents in a way that they gain the most benefit, in a warm and
welcoming home.

She also works hard to arrange events and activities with nearby schools and clubs and is always keen to include the local community in life at Springfield Bank.

When asked what she enjoys most about
her role, Susan remarked:“It’s definitely the little things. I love hearing our Residents laugh and enjoy themselves.”

Away from work, Susan enjoys nothing more than walking her two dogs along the beach, before heading to the café for hot chocolate and cake.

If you would like to find out more information about Springfield Bank, Susan has an ‘Open Door Policy’ and would be pleased to welcome you for an informal discussion.

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Springfield Bank Care Home