
Nothing is too much trouble.. Springfield Bank Care Home in my opinion is an excellent Care HomeMargaret T(Daughter of Resident/Service User)



Nothing is too much trouble.. Springfield Bank Care Home in my opinion is an excellent Care HomeMargaret T(Daughter of Resident/Service User)



Springfield Bank Care Home, situated in the popular town of Bonnyrigg, supports older people to lead their best lives with personalised nursing and nursing dementia care.
The lovely home offers many facilities for residents to enjoy such as on-site hair salon, landscaped gardens and café. The enhanced wellbeing programme allows residents to pursue hobbies and interests whilst learning new skills.
From care assistants and nurses, to wellbeing coordinators and chefs, each...
Care Provided by Springfield Bank Care Home
Primary Care Categories
- Older Person Care
- Dementia
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Nursing Care
- Dementia Nursing Care
- For a maximum of 70 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Moderate Dementia
Other Care Provided
- Stroke
- Palliative / End of Life Care
- Convalescent Care
Facilities
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Wheelchair Access
- Ground Floor Accommodation only
- Gardens
- Bar/Café
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
The price(s) shown are provided by the care home. Contact Springfield Bank Care Home for full pricing details and T&Cs.
Contact Springfield Bank Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
Support you may be entitled to
- If you choose a care home based in Scotland, you may be eligible for the Scottish Government's Free Personal Care funding of up to £260.30 per week (if you are over the age of 65) and Free Nursing Care funding of up to £117.10 per week. This support is not reflected in this fee amount.
Good to Know
Group / Owner
- HC-One
- Private Owned
Person in charge
- Rhiannon Gibson(Home Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Number of floors: 1
Room Information
- Single Rooms (70)
- Single Rooms with ensuite Wet Room (1)
Springfield Bank Care Home Reviews (74)
Springfield Bank Care Home has a Review Score of 8.8 (8.777) out of 10, based on 9 reviews in the last 2 years.
Over all time Springfield Bank Care Home has 74 reviews.
Nice and helpful staff, everyone does do their best. A happy and relaxed place.
Lovely staff, always very helpful. I feel my parents are well looked after and I don't need to worry about them. There's plenty of activities to do and lots going on. Both my parents seem happy and involved. I pop in at various times and it's never a problem. The staff know my parents well and my parents like the staff and interaction. The food looks yummy too!
There is ongoing entertainment.
Meals are regular and good.
My Mum turned 100 a few days ago and we had a small family get together to celebrate with her. I was overwhelmed with the amount of effort and preparation gone into by the Manager, Deputy Manager, Activity co-ordinator and other staff members to make this a memorable time for her. The room was decorated with banners and balloons and a finger buffet was supplied. I cannot put into words how much I appreciate everything the staff did, and continue to do, to ensure mum is well taken care of. They go the extra mile for their residents. Nothing is too much trouble.. Springfield Bank Care Home in my opinion is an excellent Care Home.
When I was working, I was a care assistant working between care homes and agencies, and I have experienced many types of homes, and I can quite easily say Springfield Bank, in my opinion, rates very highly against most of them. My husband likes the staff, and they treat him well. I also get treated with respect. It was a shock when he had to come in for care, but no matter when I phone or ask about him, they take time to talk to me and reassure me that he is fine.
Great nursing team. Promotes individuality and independent living. Would highly recommend this home. Really supports my mother-in-law. Very friendly and approachable staff.
My mum has been in the home for six months now, and I'm so pleased with the improvement in her health. Her legs have improved and her diabetes is in control. I'm happy with the staff taking care of my mum.
When I visited, I got an immediate feeling my mum, who has dementia, would be settled here. Mum has been here two weeks and is doing well in the home. The staff are very supportive and helpful and have made sure Mum gets interaction with staff and residents, which she needs. I'm very relieved Mum has settled in well, and this has helped me enormously.
My mum is well cared for, and the staff seem genuinely fond of her. They are always kind and patient with her and always friendly and welcoming when I visit. Recent changes in management have led to a happier atmosphere and more staff on each shift, which has allowed more attention to detail in her personal care.
Overall, very satisfied with the care home and staff. I think they excel in very difficult circumstances, and with this view, it's difficult to fault them. My mother has improved considerably since going to Springfield Bank, and feel it is down to a lot of love and attention from the staff.
The staff regularly contact us if ever medication changes etc, which I appreciate or if Mum is under the weather, which again, I appreciate. We speak on the phone whenever we want to, and staff are always available to take it to Mum. A couple of days before Mums birthday, we had a small family gathering. Lovely, cosy room, which we could decorate; it made a lovely visit for her. On her actual birthday, there was only the two of us visiting, which was a little quiet, but the door opened, and the girls came in with a cake and sang happy birthday to her; she loved it. Thank you all for making her day.
Since my dad has been a resident, the staff have been welcoming and supportive. They keep me informed about every aspect of my dad's care. My dad is happy with the care, and the meals are good, he says. Like everywhere, there are small niggles, but not worth mentioning. Overall, I am happy, and the new manager is a Godsend. Very approachable, as they all are. Overall, very happy - no complaints.
Dedicated mobiles are often uncharged/unanswered or misplaced.
Landline can often go unanswered for long spells.
Wellbeing information is not provided always has to be requested.
Staff morale obviously low and appears to be short-staffed on numerous occasions.
The continued failure to replaced the deputy manager is detrimental.
Thank you for taking the time to provide feedback about the home, and we'd like to reassure you that these issues are being addressed, and we have an experienced Deputy Manager starting on 1st September.
My 64 year old husband was admitted in March with Alzheimer’s disease. I cannot praise the staff highly enough. I was heartbroken to place him in care but I was amazed how quickly they got to know him as an individual. They are not carers to me they are extended family. He is so much more settled and happy. I was a nurse myself for 40 years and I am so impressed with the skill and care the team have given to my husband. I don’t know how they do it but they are amazing.
Very happy with the care my dad is receiving. I am happy with the communication between yourselves and myself.
My dad has only been here for 3 weeks but is very well looked after. He says staff are excellent and really nice and the food is good but the tea could be hotter.
The home has significantly improved since the new home manager took over finally after several different home managers, they have found the kind of manager the home has been in desperate need of for a long time! After being concerned about the level of care Mum was receiving last year, the return of some fab care staff has eased my concerns - definitely missed from the home and big congratulations on the babies ladies, and to all the staff, keep up the good work you are all inspirational!
The carer was very good with mum and dad, all the staff were great and very happy with the visit today and happy with the recent management changes.
We are very happy with all the care.
Change of management has improved level of communication making it easier to feel confident that Springfield Bank is providing a good level of care, especially during difficult coronavirus situation.
Regulatory Rating
Care Inspectorate (CI) Rating
Date: 18 September 2025- How well do we support people's wellbeing?Good
(4)
- How good is our leadership?Good
(4)
- How good is our staff team?Good
(4)
- How good is our setting?Good
(4)
- How well is care and support planned?Good
(4)
Bed Vacancies
Please contact us for latest vacancies.
News (14) & Events (0)
- 04 Jun 2025
HC-One care homes across Britain are preparing to open their doors to welcome in visitors from their local communities to join them in this year’s Care Home Open Week celebrations...
- 20 Nov 2024
HC-One care homes across the UK are marking International Men’s Day on Tuesday, November 19, 2024, which aims to raise awareness of men’s wellbeing. HC-One resident’s wellbeing is a key...
- 18 Nov 2024
HC-One care homes across the UK took part in fundraising activities on Friday, November 15, to raise vital funds for BBC’s Children in Need. Children In Needs supports charities and...
There are no upcoming events for Springfield Bank Care Home.
Accreditations
There are no accreditations posted yet for Springfield Bank Care Home.
Meet the Team (1)

“Going over and above to make somebody smile. You never know what people have going on behind closed doors, being someone that can put a smile on their faces means the word to me.”
As a Registered Nurse, Rhiannon has gained a wealth of experience in providing care and nursing support to elderly people, to enrich their lives. Rhiannon has worked in the care sector since leaving school. She assisted looking after her father who had dementia until he went into a care home. Rhiannon admired how Care Assistants and staff worked in all care settings and wanted to be admired for providing care for others.
Rhiannon’s HC-One badge says ‘Proud Mum’ as she is a new mum to her 10-month-old little boy, Hamish.
When asked what she enjoys most about her role, Rhiannon remarked:
“I like being able to mentor staff; helping them see their potential and how to achieve this. Being a part of a team that helps families feel at ease when they are picking a home for their loved one, like I had to go through with my dad.”
When describing her biggest achievement, Rhiannon commented:
“Working my way up to Home Manager, this was my future goal, and I am so proud I made it here. Also, I have been nominated for four Kindness in Care awards for a variety of different reasons. I received a Kindness in Care award from one of the Residents family members who nominated me for dedication and commitment to their loved one.”
Outside of work, Rhiannon enjoys shopping and spending time with her family. She loves being a mum to her little boy and her dog.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Springfield Bank Care Home to verify any information. View our terms and conditions. Springfield Bank Care Home has an Enhanced Service -more info.