
Nothing is too much trouble.. Springfield Bank Care Home in my opinion is an excellent Care HomeMargaret T(Daughter of Resident/Service User)



Nothing is too much trouble.. Springfield Bank Care Home in my opinion is an excellent Care HomeMargaret T(Daughter of Resident/Service User)



Springfield Bank Care Home, situated in the popular town of Bonnyrigg, supports older people to lead their best lives with personalised nursing and nursing dementia care.
The lovely home offers many facilities for residents to enjoy such as on-site hair salon, landscaped gardens and café. The enhanced wellbeing programme allows residents to pursue hobbies and interests whilst learning new skills.
From care assistants and nurses, to wellbeing coordinators and chefs, each...
Care Provided by Springfield Bank Care Home
Primary Care Categories
- Older Person Care
- Dementia
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Nursing Care
- Dementia Nursing Care
- For a maximum of 70 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Moderate Dementia
Other Care Provided
- Stroke
- Palliative / End of Life Care
- Convalescent Care
Facilities
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Wheelchair Access
- Ground Floor Accommodation only
- Gardens
- Bar/Café
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
The price(s) shown are provided by the care home. Contact Springfield Bank Care Home for full pricing details and T&Cs.
Contact Springfield Bank Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
Support you may be entitled to
- If you choose a care home based in Scotland, you may be eligible for the Scottish Government's Free Personal Care funding of up to £260.30 per week (if you are over the age of 65) and Free Nursing Care funding of up to £117.10 per week. This support is not reflected in this fee amount.
Good to Know
Group / Owner
- HC-One
- Private Owned
Person in charge
- Rhiannon Gibson(Home Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Number of floors: 1
Room Information
- Single Rooms (70)
- Single Rooms with ensuite Wet Room (1)
Springfield Bank Care Home Reviews (74)
Springfield Bank Care Home has a Review Score of 8.8 (8.777) out of 10, based on 9 reviews in the last 2 years.
Over all time Springfield Bank Care Home has 74 reviews.
Staff are excellent and welcoming, however, I am concerned with the ratio of staff to residents as often there seems to be a lack of staff. When Mum first came, I was concerned that there was a lack of knowledge about my mum's capabilities as no care plan has been done, often find her sitting alone staring into space.
We are very sorry that you had any initial concerns but are pleased that these have now been addressed and you feel confident in the care provided.
Only one concern which was swiftly dealt with, the room and W.C were a bit dirty one day when we visited, dirty clothes and pads left from our previous visit.
Thank you for your very kind feedback about the care in Springfield Bank and the friendly staff. I am very sorry that you had to raise an issue with cleanliness, but pleased that it was immediately addressed. Please be assured that we will monitor this.
All the staff were very caring and attentive at all times. Very clean and tidy. The new dining rooms are lovely. All the staff were very caring. Rooms could do with a lick of paint to freshen them up.
The home is being refurbished and it is looking great, lots of new space to enjoy with my friend. My friend is very well cared for and takes part in the various activities. The staff are always welcoming and friendly.
In the 2 years that she has been here we have been very impressed with the care that my mother receives. Whenever we ask for something to be done which is not often we find that it’s carried out quickly and efficiently.
I would recommend Springfield Bank to anyone whose parent is suffering from Dementia, my wife and I feel that the care provided here is of a standard that meets the patients needs and we don’t have to worry anymore about where or how my mother is.
My mentally handicapped brother was transferred to Springfield Bank Care Home just before Christmas of 2018. Not surprisingly, there was a period where the change of environment for him and carers was unsettling for him. However, he now seems very comfortable and very well cared for. I find all of the staff extremely helpful and concerned in their care for my brother. They are thoughtful in their suggestions with regards to on going aspects of his day to day life. All the staff levels are accessible and are extremely friendly. I am very happy with my brother's situation.
I was very happy with the level of care given to my gran. The staff were very kind and helpful toward us all. The difference in my gran from when she arrived from hospital til now is amazing. The only reason we moved my gran from Springfield Bank was to be closer to family and friends.
I would like to thank the management, care assistants and nurses, utility staff and admin staff for the care they give to my friend. I know he was hard at times, not taking his medication and not getting washed etc and I am certain he will miss you, even the doctor. He is going into another home where my daughter works and it is handier.
I find when I visit my mother she is well looked after and very happy. The staff do all they can to make sure my mum has something to do so she is not just sitting in her room.
It seems to have taken a long time, but I can finally see some improvements. It's good to see staff that I recognise when I come in to ask about Mum. Staff looked a bit more relaxed, though there is still a lot of supply staff who come and go. Residents like my Mother need consistency of care and a 'kent face' goes a long way in helping her feel secure and more relaxed. Mum isn't fond of the meals and while she is very fussy foodwise, some of the meals I've seen don't look very appetising.
Thank you for taking the time to give feedback on Springfield Bank. We are very pleased that you are noticing that the improvements implemented are being sustained within the home and the continuity of our staff allows for more positive outcomes for those in our care. We are continuing to recruit...
My father has bee a resident for just short of 1 year. Before that, my mother-in-law was a resident for nearly 3 years. She died last year. Over all these times I have nothing but the highest regard for Springfield Bank. I believe all the boxes below to be "first class" but in particular I would highlight the quality and care and support afforded by staff to be of the highest order. Importantly staff seem to really care.
Her self-esteem has vastly improved as has her overall quality of life. I am aware of the recent negative report by the care home inspections but my observations and experience have been very positive indeed. Well done to all staff and management.
This place has improved but I am still waiting on vinyl on the floor, curtains and bed covers. The handyman and the hairdresser cannot do enough for her.
My mother was a resident at this care home from October 2015 to June 2018 when she sadly passed away. She was given the best of care at all times and we as a family have no concerns regarding her personal or medical care. She was always encouraged to get involved in activities. She was also very satisfied with meals and again was encouraged to eat. If at any time my mother was ill or needed anything we were always contacted and advised accordingly. She also enjoyed being pampered by having her hair and nails done.
Staff, not enough recognition on what they do.
Thank you for taking the time to give such positive feedback. We do have a staff recognition and reward scheme in place called Kindness in Care where we can formally recognise staff’s contribution with an award and a voucher. It would be great if you were able to complete the short nomination form the next time you visit and we can pass this on to our staff.
I have noticed improvements to decor and atmosphere, staff taking more time to feed residents, taking time to talk to them. I feel the permanent staff are working hard to make things work but need more trained staff.
Thank you very much for taking time to give us feedback and we are very pleased that you have noticed positive changes. I would also like to assure you that we are actively working to employ more qualified nurses.
Excellent care and attention during my aunts time in the home. For the 3.5 years, she was there I was always advised regarding any health issues. Staff were extremely helpful and sympathetic to her and the family during the day prior to her death in July 2017.
Slamming of doors is annoying and constant carers are graded poor to good with a small percentage excellent.
Overall not good.
Troublesome residents roam at will and a cause for concern.
Thank you for taking the time to give feedback about Springfield Bank Care. I am pleased that your relative is happy in the home and you have seen an improvement in the care and cleanliness. We have listened to your comments regarding the provision of refreshments and acted on your feedback. We...
The home is OK. My mum has settled really well since April 2015. Some of the staff are OK, others are not. Her room is always nice and clean and tidy. The only negative I have is that a lot of her clothes go missing or get mixed up with other people's.
Thank you for taking the time to give this review. We are happy that you have a positive experience at Springfield Bank. We have undertaken a review of our laundry system and introduced a new marking system which we hope will improve our process.
I am quite happy with the care that my uncle is receiving, he seems to be quite happy here. The staff are really good with him and put up with his cheek!!! The atmosphere is great here, and as I pass and see the other residents, they seem happy. My uncle does not like being awakened during the night. My only black mark is the smell of urine as you walk in the front door and around the corridor.
Thank you for taking the time to give feedback about Springfield Bank Care. I am pleased that your relative is happy in the home. We have recently reviewed our cleaning processes to ensure our home is clean and fresh at all times. Thanking you again for taking the time to provide really helpful feedback about the home. We value all feedback and ensure it is recorded and acted upon.
Regulatory Rating
Care Inspectorate (CI) Rating
Date: 18 September 2025- How well do we support people's wellbeing?Good
(4)
- How good is our leadership?Good
(4)
- How good is our staff team?Good
(4)
- How good is our setting?Good
(4)
- How well is care and support planned?Good
(4)
Bed Vacancies
Please contact us for latest vacancies.
News (14) & Events (0)
- 04 Jun 2025
HC-One care homes across Britain are preparing to open their doors to welcome in visitors from their local communities to join them in this year’s Care Home Open Week celebrations...
- 20 Nov 2024
HC-One care homes across the UK are marking International Men’s Day on Tuesday, November 19, 2024, which aims to raise awareness of men’s wellbeing. HC-One resident’s wellbeing is a key...
- 18 Nov 2024
HC-One care homes across the UK took part in fundraising activities on Friday, November 15, to raise vital funds for BBC’s Children in Need. Children In Needs supports charities and...
There are no upcoming events for Springfield Bank Care Home.
Accreditations
There are no accreditations posted yet for Springfield Bank Care Home.
Meet the Team (1)

“Going over and above to make somebody smile. You never know what people have going on behind closed doors, being someone that can put a smile on their faces means the word to me.”
As a Registered Nurse, Rhiannon has gained a wealth of experience in providing care and nursing support to elderly people, to enrich their lives. Rhiannon has worked in the care sector since leaving school. She assisted looking after her father who had dementia until he went into a care home. Rhiannon admired how Care Assistants and staff worked in all care settings and wanted to be admired for providing care for others.
Rhiannon’s HC-One badge says ‘Proud Mum’ as she is a new mum to her 10-month-old little boy, Hamish.
When asked what she enjoys most about her role, Rhiannon remarked:
“I like being able to mentor staff; helping them see their potential and how to achieve this. Being a part of a team that helps families feel at ease when they are picking a home for their loved one, like I had to go through with my dad.”
When describing her biggest achievement, Rhiannon commented:
“Working my way up to Home Manager, this was my future goal, and I am so proud I made it here. Also, I have been nominated for four Kindness in Care awards for a variety of different reasons. I received a Kindness in Care award from one of the Residents family members who nominated me for dedication and commitment to their loved one.”
Outside of work, Rhiannon enjoys shopping and spending time with her family. She loves being a mum to her little boy and her dog.
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