Submit a Review for Hatton Lea Care Home
2 Reema Road, Bellshill, ML4 1RR
View Full Details of Hatton Lea Care HomeLatest Reviews for Hatton Lea Care Home
23 September 2025
Our family experience of Hatton Lea was excellent. My mother was cared for with dignity , respect and compassion. All of the staff - admin , domestic , nursing staff and all others involved in mums care were welcoming and even when doing such a difficult job , were always smiling and pleasant. The standard of care was exceptional by staff who really do care. Staff provided help and guidance where needed. The unit my mums was resident in was well equipped and very nicely decorated which added to the feeling that this was a home from home for the residents there. There were also activities regularly and although mum was unable to participate it was certainly a good idea for the residents able to do so. As a family we were very happy with the care mum had at Hatton Lea and would be happy to recommend. Sincere thanks to all the staff for making mums final time comfortable.
23 September 2025
Very warm welcome from staff on arrival. Every staff member came and said hello. My mother was offered a cuppa, and off she went and didn't look back. The ward sister checked her needs, and we then went on hols. We phoned 2-3 times and got an immediate rapport on my mam from whoever answered the phone. Food looked good, also cakes!! Rooms and hallways were spotless. Staff were also checking residents.
12 May 2025
I have nothing but amazing words for the Belvidere unit. The care my mum received was second to none. All staff from the care home managers to housekeeping are amazing. They all became a 2nd family to my mum, but were also there for my family when times got tough. We can never thank them enough for making my mums final few years happy ones.
26 March 2025
It was a lovely experience. It was set up beautiful. Food was lovely. Thanks again.
24 March 2025
The staff are always welcoming and helpful. If there are any problems they do their best to resolve them as quickly as possible. This recent dine with your relative was a big success allowing you to spend quality time with your loved one. The staff keep you up to date on any concerns or incidents and treat you with respect.
20 March 2025
I visit my aunt on a weekly basis and throughout that time the staff have constantly displayed a very high level of care, support and concern. My aunt is well looked after, always well turned out, well fed and provided with constant attention. It is also good to see the recent up-grade to the fixtures and fittings, repainting and new furniture. The staff do a difficult and demanding job always with professionalism and always aware of the importance of kindness and respect.
14 March 2025
My gran has settled in great to Hatton Lea. We as a family are very pleased with the care given. We have a great relationship with all the staff the nurses are very attentive and caring, as are all support workers. I feel that there should be more opportunities for outings for the residents as my gran has been a resident now for over a year and has never had any days out except for a few days with as family.
14 March 2025
I am reviewing for my wife who has now been in Belvedere Unit for approx. 8 years, in that time I have seen staff come and go over these 8 years some really good and some not so good, but this has not been detrimental to the care she has had over that time. The renovations which have been going on over the past 2 months are excellent and brighten the unit tremendously. My wife's only complaint really is that the food, especially the soup, could be a bit tastier.
14 March 2025
Staff friendly and eager to please. Mum well looked after and settled. Family grateful to have her comfortable and happy.
11 March 2025
I had a lovely meal with my husband for valentines day the room and table were lovely
11 March 2025
The care home could do with more staff as they are nearly always rushed of their feet also they need the tools to do the job
05 March 2025
Overall experience of the facility is very good. Mum is treated with dignity by very supportive staff. The activity team provide a great selection of activities suited to residents needs. The food provided is excellent. The new decor makes such a difference to the environment and the place is kept to a high standard of cleanliness residents are safe and secure.
26 February 2025
We have had no problems. My aunt has needed to see the doctor a couple of times and this has been done really quickly.
26 February 2025
This was an excellent idea. Made to feel so welcome, room was amazing, table was decorated beautifully. It was great having lunch with my mum, felt like old times. one of the staff members was amazing, so helpful and couldn't do enough for us. Would highly recommend to do again. 10/10 experience. First class.
24 January 2025
I was very happy with the care at Hatton Lea Care Home for my mum. She enjoyed her time there, staff were great. I was at ease because I felt mum was looked after very well.
17 January 2025
My sister is almost blind, has several health issues and mobility problems. She has on several occasions waited until 11 in the morning to get any breakfast, which usually means she gets what's left and cold tea. The other meals are no better. The food is to say the least, basic and not well presented and cold. The room is basic with furniture that's seen better days. Any kind of comfort is to be provided by relatives. She is a smoker and no provisions to allow her access.
14 January 2025
Hatton Lea Care Home provide first class care for residents, rooms are always clean, interior decor is very good. Management are easy to work with and quick to address and concerns. Activities are good for residents. Overall, Hatton Lea provides excellent care.
31 December 2024
My elderly friend was transferred there from hospital for some respite. Reception greeted me well and other nurses smiling and directed me to where my friend was. The male nurse was with my friend and was chatting and asked if he would like a bath later, then another staff member brought in breakfast. Room is lovely, clean and warm. Staff are all friendly. I was happy on leaving my friend as he was content and happy.
18 November 2024
Review went very well, staff covered most things and were getting to know my brother and made an appointment with doctors or any medical conditions that needed attention. My brother seems very happy and has settled in well. Staff keep in touch and act on any concerns I have. I have also spoken to the manager and she is very approachable and her door is always open.
10 June 2024
My aunt is a resident of Milnwood. The care is second to none, the staff are amazing the environment they create for the residents is essential for their needs as these residents have dementia or Alzheimer’s. The company HC One are a very poor excuse for their part in providing the essential needs. They are the ones who want to make the money and have no sense of care at all for the residents of Orbiston and Mossend. Closing these essential wards within Lanarkshire is pitiful, shame on you.
Latest Reviews for Hatton Lea Care Home
23 September 2025
Our family experience of Hatton Lea was excellent. My mother was cared for with dignity , respect and compassion. All of the staff - admin , domestic , nursing staff and all others involved in mums care were welcoming and even when doing such a difficult job , were always smiling and pleasant. The standard of care was exceptional by staff who really do care. Staff provided help and guidance where needed. The unit my mums was resident in was well equipped and very nicely decorated which added to the feeling that this was a home from home for the residents there. There were also activities regularly and although mum was unable to participate it was certainly a good idea for the residents able to do so. As a family we were very happy with the care mum had at Hatton Lea and would be happy to recommend. Sincere thanks to all the staff for making mums final time comfortable.
23 September 2025
Very warm welcome from staff on arrival. Every staff member came and said hello. My mother was offered a cuppa, and off she went and didn't look back. The ward sister checked her needs, and we then went on hols. We phoned 2-3 times and got an immediate rapport on my mam from whoever answered the phone. Food looked good, also cakes!! Rooms and hallways were spotless. Staff were also checking residents.
12 May 2025
I have nothing but amazing words for the Belvidere unit. The care my mum received was second to none. All staff from the care home managers to housekeeping are amazing. They all became a 2nd family to my mum, but were also there for my family when times got tough. We can never thank them enough for making my mums final few years happy ones.
26 March 2025
It was a lovely experience. It was set up beautiful. Food was lovely. Thanks again.
24 March 2025
The staff are always welcoming and helpful. If there are any problems they do their best to resolve them as quickly as possible. This recent dine with your relative was a big success allowing you to spend quality time with your loved one. The staff keep you up to date on any concerns or incidents and treat you with respect.
20 March 2025
I visit my aunt on a weekly basis and throughout that time the staff have constantly displayed a very high level of care, support and concern. My aunt is well looked after, always well turned out, well fed and provided with constant attention. It is also good to see the recent up-grade to the fixtures and fittings, repainting and new furniture. The staff do a difficult and demanding job always with professionalism and always aware of the importance of kindness and respect.
14 March 2025
My gran has settled in great to Hatton Lea. We as a family are very pleased with the care given. We have a great relationship with all the staff the nurses are very attentive and caring, as are all support workers. I feel that there should be more opportunities for outings for the residents as my gran has been a resident now for over a year and has never had any days out except for a few days with as family.
14 March 2025
I am reviewing for my wife who has now been in Belvedere Unit for approx. 8 years, in that time I have seen staff come and go over these 8 years some really good and some not so good, but this has not been detrimental to the care she has had over that time. The renovations which have been going on over the past 2 months are excellent and brighten the unit tremendously. My wife's only complaint really is that the food, especially the soup, could be a bit tastier.
14 March 2025
Staff friendly and eager to please. Mum well looked after and settled. Family grateful to have her comfortable and happy.
11 March 2025
I had a lovely meal with my husband for valentines day the room and table were lovely
11 March 2025
The care home could do with more staff as they are nearly always rushed of their feet also they need the tools to do the job
05 March 2025
Overall experience of the facility is very good. Mum is treated with dignity by very supportive staff. The activity team provide a great selection of activities suited to residents needs. The food provided is excellent. The new decor makes such a difference to the environment and the place is kept to a high standard of cleanliness residents are safe and secure.
26 February 2025
We have had no problems. My aunt has needed to see the doctor a couple of times and this has been done really quickly.
26 February 2025
This was an excellent idea. Made to feel so welcome, room was amazing, table was decorated beautifully. It was great having lunch with my mum, felt like old times. one of the staff members was amazing, so helpful and couldn't do enough for us. Would highly recommend to do again. 10/10 experience. First class.
24 January 2025
I was very happy with the care at Hatton Lea Care Home for my mum. She enjoyed her time there, staff were great. I was at ease because I felt mum was looked after very well.
17 January 2025
My sister is almost blind, has several health issues and mobility problems. She has on several occasions waited until 11 in the morning to get any breakfast, which usually means she gets what's left and cold tea. The other meals are no better. The food is to say the least, basic and not well presented and cold. The room is basic with furniture that's seen better days. Any kind of comfort is to be provided by relatives. She is a smoker and no provisions to allow her access.
14 January 2025
Hatton Lea Care Home provide first class care for residents, rooms are always clean, interior decor is very good. Management are easy to work with and quick to address and concerns. Activities are good for residents. Overall, Hatton Lea provides excellent care.
31 December 2024
My elderly friend was transferred there from hospital for some respite. Reception greeted me well and other nurses smiling and directed me to where my friend was. The male nurse was with my friend and was chatting and asked if he would like a bath later, then another staff member brought in breakfast. Room is lovely, clean and warm. Staff are all friendly. I was happy on leaving my friend as he was content and happy.
18 November 2024
Review went very well, staff covered most things and were getting to know my brother and made an appointment with doctors or any medical conditions that needed attention. My brother seems very happy and has settled in well. Staff keep in touch and act on any concerns I have. I have also spoken to the manager and she is very approachable and her door is always open.
10 June 2024
My aunt is a resident of Milnwood. The care is second to none, the staff are amazing the environment they create for the residents is essential for their needs as these residents have dementia or Alzheimer’s. The company HC One are a very poor excuse for their part in providing the essential needs. They are the ones who want to make the money and have no sense of care at all for the residents of Orbiston and Mossend. Closing these essential wards within Lanarkshire is pitiful, shame on you.