Hatton Lea Care Home

We cant thank the staff enough for the wonderful care they give my gran. Every member of the team is kind, compassionate, and always goes above and beyond to make sure she is happy, comfortable, and well looked after. It gives our family real peace of mind, knowing she is in such caring hands. We truly appreciate everything they do and would highly recommend Hatton Lea to anyone looking for excellent care for a loved one.

This review has been discussed with my mother. We are satisfied with the care home. My mother loves the conservatory where she has lots of space to meet visitors and other residents. She has settled into the routine following a disturbing couple of situations related to waiting times for staff helping her to toilet. She understands that there are other residents have similar mobility issues, and she needs to wait. My mother appreciates all the staff who help her. She is becoming more happy in her environment.

The home has an extensive activities calendar running throughout the year. It covers daily group

I can't explain how good all the staff are with my mum. I'll say it all in one sentence - They go that extra mile to make my mum feel safe and secure.

Very happy with Mum's care. All the staff have made Mum so at home, akk do their job with dedication. If Mum is well looked after, if Mum is good, we are good.

The home is spotless and the food plentiful - thank you for making a tough decision a lot easier.

Sincere thanks to all the staff for making mums final time comfortable.

Very warm welcome from staff on arrival. Every staff member came and said hello. My mother was offered a cuppa, and off she went and didn't look back. The ward sister checked her needs, and we then went on hols. We phoned 2-3 times and got an immediate rapport on my mam from whoever answered the phone. Food looked good, also cakes!! Rooms and hallways were spotless. Staff were also checking residents.

I have nothing but amazing words for the Belvidere unit. The care my mum received was second to none. All staff from the care home managers to housekeeping are amazing. They all became a 2nd family to my mum, but were also there for my family when times got tough. We can never thank them enough for making my mums final few years happy ones.

Thanks again.

The staff are always welcoming and helpful. If there are any problems they do their best to resolve them as quickly as possible. This recent dine with your relative was a big success allowing you to spend quality time with your loved one. The staff keep you up to date on any concerns or incidents and treat you with respect.

I visit my aunt on a weekly basis and throughout that time the staff have constantly displayed a very high level of care, support and concern. My aunt is well looked after, always well turned out, well fed and provided with constant attention. It is also good to see the recent up-grade to the fixtures and fittings, repainting and new furniture. The staff do a difficult and demanding job always with professionalism and always aware of the importance of kindness and respect.

I am reviewing for my wife who has now been in Belvedere Unit for approx. 8 years, in that time I have seen staff come and go over these 8 years some really good and some not so good, but this has not been detrimental to the care she has had over that time. The renovations which have been going on over the past 2 months are excellent and brighten the unit tremendously. My wife's only complaint really is that the food, especially the soup, could be a bit tastier.

Staff friendly and eager to please. Mum well looked after and settled. Family grateful to have her comfortable and happy.

I had a lovely meal with my husband for valentines day the room and table were lovely

The care home could do with more staff as they are nearly always rushed of their feet also they need the tools to do the job

The food provided is excellent. The new decor makes such a difference to the environment and the place is kept to a high standard of cleanliness residents are safe and secure.

We have had no problems. My aunt has needed to see the doctor a couple of times and this has been done really quickly.

This was an excellent idea. Made to feel so welcome, room was amazing, table was decorated beautifully. It was great having lunch with my mum, felt like old times. one of the staff members was amazing, so helpful and couldn't do enough for us. Would highly recommend to do again. 10/10 experience. First class.

I was very happy with the care at Hatton Lea Care Home for my mum. She enjoyed her time there, staff were great. I was at ease because I felt mum was looked after very well.