Hatton Lea Care Home

The staff at Moss End Unit have been a tower of strength to all our family throughout this difficult journey. We are entirely grateful to each and every member of staff for the fantastic care given to my husband. When approaching any member of staff for assistance, nothing is a bother. A great working team. You are all doing a fantastic job. Thank you very much.

The staff at Hatton Lea Care Home were caring and so attentive to my aunt in her final days you could not have asked for more dedication than they gave her and the time she spent here gave her a better quality of life. The home is very well laid out and very clean.

I would like to say a massive thanks to the management and staff in Hatton Lea for the care shown to my dad in the past six weeks. They have been professional in every aspect of my dad's welfare and have been excellent in communicating any requirements that my dad needs. Well done.

It has been a difficult time of late my thanks to all staff. You're the best.

Skype

Happy with the care and attention given to my mum. Always informing me of any incidents happening within the home and especially closedown of the home in the event of Coronavirus.

I have always found the staff so helpful and my mother seems so happy here, she is always so grateful for the staff helping her. Although Mum can't remember names her wee face lights up when they are about. We as a family are so grateful for the care they show and especially during this awful pandemic, ensuring the safety of residents to the best of their ability.

First impressions of this home when entering for the first time with my aunt was the cleanliness. Also how welcoming the staff were. Throughout the years my aunt has lived there I have always found the staff caring and friendly. This last year has been difficult for us all, but everyone involved has worked really hard and done everything possible to make the home safe, yes it has been hard not being able to visit followed by restricted visiting, but definitely for the best.

My wife is well looked after. All staff are very considerate.

My mum joined Hatton Lea in January 2021 after a lot of worry about mum going into long term care I am delighted to say its been the best move for my mum. The staff are all amazing in Shirrel house where she is a resident and looked after her so well

My mother was a resident in Belvedere Ward for just over a year. During her time there the treatment she received was excellent and the staff were very kind and communicated to her family during the period of lockdown due to Covid. Towards the end, she could be difficult to deal with as she suffered from dementia but the staff were very patient and managed her condition well. The atmosphere in the ward was always positive and the layout was open plan which made it easy for staff to observe the residents while avoiding the claustrophobia of small sitting rooms.

I feel my aunt was very well cared for in her time here. Every member of staff was very kind and caring. They made my aunt comfortable and happy and made her feel safe. This made us feel happy too. My aunt and us as a family would highly recommend this home to anyone needing their care.

He is happy, comfortable and very well looked after, The staff in Hatton Lea genuinely care about the residents and it seems that nothing is too much trouble for them. The standards of cleanliness are exceptionally high.

The entertainment is excellent. Thoughtful attention from staff.

For the past year, my mum has been looked after well by nice, experienced and always cheerful, hard-working staff at Hatton Lea. My family and I are happy that she's in safe, capable hands. A big thank you to everyone involved in her care.

My husband has been in Hatton Lea for almost a year now and in that time, he has been cared for with kindness and treated with dignity. The staff are friendly and welcoming to all who visit. There is a good atmosphere in the home and I feel I can always speak to someone if anything is on my mind. The food is satisfactory (soup is always excellent). I am happy with the care my husband is receiving.

My husband has been in the Moss End unit of Hatton Lea Care Home for almost five years and his treatment from all the staff has been excellent. He has been treated with the utmost care and dignity throughout and the staff are all very helpful and treat the residents almost like family, both personally and encouraging them with their activities. The rooms and décor are very clean and tidy and I would recommend this home to anyone.

Staff lovely and always attentive. If I need any help, it's no bother to them. Great and kind, very nice staff.

Always a very calm atmosphere and the staff are so welcoming. Apart from being so attentive to residents the staff always find time to have a friendly word with families and friends. I visit most days and without having to approach staff, they always inform me of my husband's condition that particular day/evening and I can go home with an easy heart.

My wife has been a resident for almost 3 years and I have been completely satisfied by Hatton Lea, from management to carers and other staff for each of the 3 years. The caring for my wife by all the staff has been exemplary and I have recommended Hatton Lea to many friends and acquaintances on several occasions.

The staff are a credit to the care home sector and to HC-one, and we appreciate everything they do.