Hatton Lea Care Home

Staff are friendly and nothing is ever any bother for them. The unit is very clean and residents are well fed.

I continually praise the staff and tell them to keep up the good work, well done to all the staff in the Orbiston Unit.

I find Hatton Lea very clean and comfortable for the residents. There is always plenty of food and drinks available and the staff are great at looking after everyone. It is like one big family group and all visitors are made very welcome. A very caring and professional run unit.

Well run unit (Orbiston-Hatton Lea).

Excellent care for women living with dementia. Good, caring staff led by the unit manager. I know my wife is safe and being well cared for.

Staff are friendly and very caring towards the residents.

My father in law is well looked after and the standard of care is second to none!

Can't speak highly enough of the staff!!

My mother was a resident for 1 year 4 months and from day one the staff couldn't do enough for her. I also became good friends with the staff they were like family. They looked after my mother really well, so kind and understanding just lovely.

The staff in her unit are always smiling and it is always sad when a face (Member of staff) decides to leave. The personal attention for each and every patient (Or resident ) is always at the back of their minds and I personally feel that if this is how a care home is run, I would not hesitate when my time comes.

Amazing staff, everyone is so kind and friendly really feels like a home from home. Can't thank staff enough for what they do.

My mother stayed in the Hatton Lea for a weeks respite in October 2018 when work was carried out at her home. The care that she received was outstanding in every way. The meals were fab, cleanliness of the place was excellent and each and every one of the staff was welcoming, friendly and caring. Each person was treated the same regardless of illness. Amazing place and lovely people.

The only thing I would change is the day room could do with an update.

Can't thank all staff enough for care respect and dignity shown to Dad all the time that he has been a resident in the home. Unit very clean, staff friendly, communication very good kept up to date with all that's happening with Dad and care.

I have the highest of praise to offer all the staff who helped during those few months and especially the way end of life care was handled with the utmost respect for mum offering the dignified peaceful passing that mum would have wanted.

Thanks again to all the team at Hattonlea who are greatly appreciated by the family.

The staff are very professional, polite, caring and helpful. They make it feel like home. Nobody wants their relatives to be ill but at least to see them cared for in such a caring way helps to relieve the pain.

Kept informed of any changes and invited to regular interviews.

Mossend unit and rooms badly in need of décor.

The staff in Shirrel House are extremely professional and caring and not just to the residents but also their families. Can't praise them enough.

Recently my husband became immobile and his needs have changed. There is now more requirement for staff interaction. His personal care has always been met. When myself and family visit it makes a difference to see staff members sitting with my husband. The service and care provided at Hatton Lea make it easier to deal with a difficult situation easier. We visit daily and staff are friendly and approachable.

My mother was a resident of Hatton Lea for 16 months. Sadly she passed in January 2018. The end of life care that my mother and we as a family received from the staff on Shirrel Unit was excellent. Mum was treated with the utmost dignity and respect at all times.

He came home and said to my mother the staff and care could not have been bettered.

Very happy with the care that my mother in law receives in Hatton Lea, especially the staff in Shirrel House. For example, it was my mother-in-laws birthday on Sunday and the staff went out of their way to make sure we had a seated area for all the family to enjoy time with her and supplied a beautiful cake, just one example of the caring staff in Hatton Lea.

My mother was a resident in Hatton Lea for nine weeks while my dad was hospitalised. Throughout her stay all staff from cleaning to nursing could not have supported her any better. They were excellent with all family members during visits and my mother could not have been cared for any better.