Hatton Lea Care Home

My sister is almost blind, has several health issues and mobility problems. She has on several occasions waited until 11 in the morning to get any breakfast, which usually means she gets what's left and cold tea. The other meals are no better. The food is to say the least, basic and not well presented and cold. The room is basic with furniture that's seen better days. Any kind of comfort is to be provided by relatives. She is a smoker and no provisions to allow her access.

Hatton Lea Care Home provide first class care for residents, rooms are always clean, interior decor is very good. Management are easy to work with and quick to address and concerns. Activities are good for residents. Overall, Hatton Lea provides excellent care.

Reception greeted me well and other nurses smiling and directed me to where my friend was. The male nurse was with my friend and was chatting and asked if he would like a bath later, then another staff member brought in breakfast. Room is lovely, clean and warm. Staff are all friendly. I was happy on leaving my friend as he was content and happy.

Review went very well, staff covered most things and were getting to know my brother and made an appointment with doctors or any medical conditions that needed attention. My brother seems very happy and has settled in well. Staff keep in touch and act on any concerns I have. I have also spoken to the manager and she is very approachable and her door is always open.

My aunt is a resident of Milnwood. The care is second to none, the staff are amazing the environment they create for the residents is essential for their needs as these residents have dementia or Alzheimer’s. The company HC One are a very poor excuse for their part in providing the essential needs. They are the ones who want to make the money and have no sense of care at all for the residents of Orbiston and Mossend. Closing these essential wards within Lanarkshire is pitiful, shame on you.

I am absolutely devastated at the thought of my Dad and the other residents having to leave such a tight-knit community since HC One announced their decision to close the three HBCCC units at Hatton Lea. This is undoubtedly going to have a detrimental impact on him.

And now they are saying Milnwood is not fit for purpose and HC-One has cancelled the contract. Very disappointing and sad. I feel if my aunt gets moved to a new premises she will be very unsettled and agitated.

Orbison unit has only 14 patients all women. I feel my mum is safe and well cared for by all the amazing staff. Unfortunately, HC1 management has allowed the units to be run down with filthy carpets and old furniture. Nothing has been updated in years. These units have great potential if they had been looked after properly. The NHS rent them from HC1 but aren’t interested in how the units are maintained. Patients are failed by both managements who squabble over money whilst patient's homes are not maintained and are now to close due to bad management.

Firstly, the staff are second to none but the main issue is HC-One’s terrible decision to terminate their contract of care to three units, namely: Orbiston, Milnwood and Mossend. HC-One’s communication beggars belief in this day and age and families and relatives have been treated with contempt from day one. They claim various statements about how they care for their residents but in truth, it’s all empty rhetoric. I feel very sorry for the staff who will lose their jobs as a result of HC-One’s decisions and to be honest, the staff would be better thought of and treated better with another employer. All in all HC-One and their managers should hang their heads in shame. The only winners are the very well-paid shareholders out of this debacle. Residents and their relatives suffer whilst shareholders line their pockets with HC-One’s decision.

They treat my mother with dignity and respect and work in what only can be called a challenging environment. Everyone is so supportive.

My father has been a resident in Milnwood Unit for over six months, he has had exceptional care. The staff are kind and caring and treat everyone with dignity. They communicate very well with family and keep them included in Dad's plan of care. The unit itself is very tired and in need of updating but it is always spotlessly clean.

Fabulous hard working staff who work to the highest standards. The care they provide to residents is second to none. They are so kind and caring to residents and their families. My family feel my mother-in-law is in the best place she can be, where she is safe and all her needs are met. She is very content there and that is down to the staff who treat her with respect and warmth. We cannot praise them enough.

On the first visit, I wasn't sure of the home but once my wife moved into the home, the staff were excellent and she has settled well. Some of the areas in the home need updating. Overall happy with the staff and care provided.

Happy with all the care and attention paid to my mother who enjoys the company of others as well as the staff involved. Always informed about mum's medical needs and what visiting doctors have reported on. I am sure the family would agree this home is the best choice of residence for mum to be in and would strongly recommend this establishment to anyone seeking a care home in the Lanarkshire area. Thank you very much.

Since my sister's admission to Hatton Lea Care Home into the Sherrell Unit at the end of May her general health and wellbeing have improved despite periodic issues with her mental health. She is eating well - and thoroughly enjoys the food. Care has been great from all grades of staff. All of this has provided peace of mind and reassurance as I live a distance away from here. I and my brother have been very welcomed and received good communication about my sister. Thank you.

I cannot fault the care and kindness shown to my mother in Hatton Lea Care Home. All her needs are met with kindness and dignity. The staff are so friendly and treat my mum with such care. The food is lovely and plentiful. Mum also enjoys her visit to the hairdresser. I feel much happier knowing my mum is in safe hands. Thank you.

Staff are approachable when asked questions and seem to know residents well. Happy with care being given. Staff make an effort to get to know family members too. Great having a hair salon on site and the hairdresser is lovely with residents.

I feel that my partner is well cared for on a daily basis. There are a few members of staff in particular whom I believe are excellent at their job and always have the best interest of the residents got. Going out of their way to be helpful, understanding to both resident and relative. This is across nurses carers and cleaning/catering staff.

My partner was in the hospital very ill and was returned to the home on end of life care. The staff have been amazing with him and he has greatly improved. I believe this is because he feels he is back home.

My dad has recently moved to Hatton Lea from hospital. We were shown around by staff and were immediately impressed by the caring and compassionate attitudes shown by all staff to residents and their families. The unit was clean and well-tended, though rooms are not ensuite, all bathrooms have recently been refurbished. The team daily perform an amazing role and care for my dad as if he were their own, and they are quickly onto any medical issues. The domestic staff are stars. You have all made Dad's transition into the care sector a smoother move than we could ever imagine.