Submit a Review for Hallhouse Care Home
Main Road, Fenwick, Kilmarnock, KA3 6AH
View full details of Hallhouse Care HomeLatest Reviews for Hallhouse Care Home
04 June 2026
I attend Hallhouse Nursing Home to visit my friend. Resident W has a good rapport and 'banter' with the staff. I find all the staff to be friendly and helpful, and the activities arranged are good fun. The staff always make time to chat, and I am never afraid to ask questions. The new decor and
flooring in the hall is lovely and really brighten everything up.
01 June 2026
I have visited the care home several times, travelling up from England to see my brother-in-law, Billy. Every time I have been there, the staff have made me feel so welcome and always go out of their way to make sure we have everything we need.
The care they give Billy is exceptional and, without
a doubt, they always put the residents first. My sister, who is there most days, is also very well looked after, and the staff are always there to support her too.
The home is maintained to the highest standard of hygiene, and not to mention the food, which I can only imagine tastes delicious.
Keep up the great work - you are all amazing.
01 June 2026
My husband has been a resident at Hallhouse Care Home for over 2 years. During this time,
his health's deteriorated significantly. He is no longer mobile and completely dependent on staff for his care. Over the past year, all staff have consistently shown compassion and kindness, ensuring that he
feels safe, comfortable, and well cared for, even when his behaviour can be challenging. They have demonstrated remarkable patience and understanding, taking the time to get to know his likes/dislikes handling every situation with professionalism and empathy.
On a personal level, the staff have also supported me through what has been an incredibly
difficult and emotional journey. I often visit with my grandchildren, and cant thank the
office staff enough for being there to support them when they struggle with grandpa's illness.
Over the last year, redecoration has transformed the home, making it feel bright and very welcoming.
I have every confidence my husband is receiving excellent care.
19 May 2026
Whilst I acknowledge this review relates more to the parent company I felt people should be made aware.
My father passed away in December 2025 having been resident in the care home for 4 1/2 years. I have left a previous review for the care home and lodged complaints with the care commission so
this review surrounds Bellsize who own Hallhouse.
I have been fighting for monies owed to my father's estate which are being retained by Bellsize with no reason given other than processing times. I was initially informed it could take 90 days which in itself is disgraceful however 90 days have passed and I still haven't received the money owed.
Phone calls not being returned and emails ignored. I lodged a formal complaint over 2 weeks ago and despite a follow up email and 2 phone calls requesting someone phone me I have still had no confirmation, acknowledgement or correspondence in relation.
Not what you need after a bereavement and I would advise anyone to avoid this company.
14 November 2025
Since arriving in Hallhouse Care Home have felt very welcome and supported. Have been encouraged to take part in activities and things going on in and out of the care home. If food was not to my liking, I feel comfortable to ask for an alternative.
The staff are kind and attentive to my needs.
24 September 2025
I have reviewed Hallhouse previously for my mum, but this time I wish to review for my husband who had a respite stay a few months ago.
The care he received was excellent, he found all staff friendly, approachable and helpful. He was well fed and got plenty of tea to drink which really pleased
him.
He is a very quiet person and doesn't like to mix much, but he was asked everyday if he would like to participate in the daily activities, he was happy with the staff from care assistants , nurses, laundry and housekeeping always stopping in for a few moments when they were passing his room checking in that he fine.
I would not hesitate to have him in Hallhouse for respite in the future...x
22 September 2025
My dad receives excellent care in Hallhouse. I am very happy with his placement in this care facility. The staff are excellent. Friendly, approachable, attentive and supportive. I can't praise everyone enough. Would highly recommend.
15 September 2025
All staff in the care home are very friendly and helpful. My mum is looked after well and cared for - something which is important to me. There are excellent activities inside and outside of the home. I would definitely recommend Hallhouse.
04 July 2025
My mum and dad moved into Hillhouse Care Home on the 18th December 2024, and both settled in really well. This is all down to the staff. Both have had a new lease of life, and that is down to all the activities the home puts on, from the men's club, women's pamper days and day trips out. I can't
praise the home and staff highly enough.
23 June 2025
The care and attention my sister is receiving at Hallhouse is away above my expectations. The management and staff are extremely informative and friendly and take time to tell us of how they are caring for my sisters needs.
13 May 2025
My mum is happy and settled. The staff are very caring and ensure all her needs are met. There are plenty of activities and outings to keep her active. We are very happy with the service being provided.
06 May 2025
We have been very pleased with the care that has been given to our relatives. They have improved since being in the home. A good variety of activities & trips are planned every week which they participate in. There is always staff available to ask questions to. The staff keep us updated by phone if
they have had a fall or anything else relevant to our relatives. We have regular review meetings with one of the team who is involved in the care of our relatives. They also hold relative meetings for anyone to attend where they talk about staffing & planned work on the building etc. Hall house is very friendly & we are always made welcome when we visit. The home is always clean & fresh. We haven't found any negatives with Hall House since using the facility.
22 April 2025
My experience of Hallhouse Care Home in respect of my brother, I can only speak highly of the staff at all levels, carers, nursing, house keeping and office. Any concerns are dealt with quickly, and I am kept informed at all levels of his care.
02 October 2024
Since moving to Hallhouse Care Home my dad's physical and emotional health has turned around significantly.
He came to the care home from hospital and needed a zimmer to walk. He also was very depressed and lonely.
The staff have embraced him and his needs to such a high standard. He now does
yoga every Monday and takes part in all the activities and has made friends for the first time in years. He has attended social clubs, event days, boat trips and the residents go out regularly for afternoon tea and much more. He also loves the afternoon cake and coffee trolley and the tuck shop that has been introduced.
If any issues have arose, the staff have resolved them quickly. For instance when I was concerned that he was losing weight a food and fluid diary was promptly put in place and my dad given more encouragement at meal times.
We, as a family, have got the old dad back that we thought had been lost for good and we can't
thank the staff at Hallhouse enough.
13 September 2024
Hallhouse Care Home at Fenwick is a wonderful place. I am very glad I have chosen it for my wife. All the staff are wonderful, from administration, nursing, caring, kitchen and last but not least, the housekeeping and cleaning staff, I could not speak any more highly of them all. The patience,
compassion and love they show and give my wife and all other residents are just great. I am ever so pleased my wife is in their care.
02 July 2024
I am very happy with the staff, they are excellent caregivers. The rooms are nice and well-presented. There are plenty of activities to keep the residents busy.
15 February 2024
Staff are always happy to discuss any problems or issues and are always resolved very quickly. Good informal inclusive atmosphere. All staff have very good engagement with residents. A regular meeting takes place with management and residents, where all are encouraged to raise any points on their
mind. Nice peaceful setting too.
26 July 2023
Lovely open-air lounge for the residents. The staff always welcoming and willing to address issues or queries. Regular activities to entertain residents and encourage participation. Residents are treated with care and dignity.
11 May 2023
We continue to be very happy with the service and level of care provided to our relative. The staff are kind and jolly with the residents and recent permanent additions to the staff have improved the service. The home is clean, warm and comfortable. Nurses have a good knowledge of the care required
by residents. There are plenty of opportunities for residents’ participation in activities. Communication with families and links with the wider community is improved. The manager has plans to improve the environment and facilities and has shared these at a group meeting for relatives. The home is showing an awareness of continuing improvement. We feel confident that our relative has good care at Hallhouse Care Home.
08 August 2022
I am happy with the care my mother receives, however, I am not sure what (if any) stimulation, i.e activities and/or conversations she is getting on a daily basis. It is not a criticism of the staff, who seem to be stretched beyond belief, it is an observation.
I keep giving the same feedback
every time I complete these surveys but nothing ever changes,
Latest Reviews for Hallhouse Care Home
04 June 2026
I attend Hallhouse Nursing Home to visit my friend. Resident W has a good rapport and 'banter' with the staff. I find all the staff to be friendly and helpful, and the activities arranged are good fun. The staff always make time to chat, and I am never afraid to ask questions. The new decor and
flooring in the hall is lovely and really brighten everything up.
01 June 2026
I have visited the care home several times, travelling up from England to see my brother-in-law, Billy. Every time I have been there, the staff have made me feel so welcome and always go out of their way to make sure we have everything we need.
The care they give Billy is exceptional and, without
a doubt, they always put the residents first. My sister, who is there most days, is also very well looked after, and the staff are always there to support her too.
The home is maintained to the highest standard of hygiene, and not to mention the food, which I can only imagine tastes delicious.
Keep up the great work - you are all amazing.
01 June 2026
My husband has been a resident at Hallhouse Care Home for over 2 years. During this time,
his health's deteriorated significantly. He is no longer mobile and completely dependent on staff for his care. Over the past year, all staff have consistently shown compassion and kindness, ensuring that he
feels safe, comfortable, and well cared for, even when his behaviour can be challenging. They have demonstrated remarkable patience and understanding, taking the time to get to know his likes/dislikes handling every situation with professionalism and empathy.
On a personal level, the staff have also supported me through what has been an incredibly
difficult and emotional journey. I often visit with my grandchildren, and cant thank the
office staff enough for being there to support them when they struggle with grandpa's illness.
Over the last year, redecoration has transformed the home, making it feel bright and very welcoming.
I have every confidence my husband is receiving excellent care.
19 May 2026
Whilst I acknowledge this review relates more to the parent company I felt people should be made aware.
My father passed away in December 2025 having been resident in the care home for 4 1/2 years. I have left a previous review for the care home and lodged complaints with the care commission so
this review surrounds Bellsize who own Hallhouse.
I have been fighting for monies owed to my father's estate which are being retained by Bellsize with no reason given other than processing times. I was initially informed it could take 90 days which in itself is disgraceful however 90 days have passed and I still haven't received the money owed.
Phone calls not being returned and emails ignored. I lodged a formal complaint over 2 weeks ago and despite a follow up email and 2 phone calls requesting someone phone me I have still had no confirmation, acknowledgement or correspondence in relation.
Not what you need after a bereavement and I would advise anyone to avoid this company.
14 November 2025
Since arriving in Hallhouse Care Home have felt very welcome and supported. Have been encouraged to take part in activities and things going on in and out of the care home. If food was not to my liking, I feel comfortable to ask for an alternative.
The staff are kind and attentive to my needs.
24 September 2025
I have reviewed Hallhouse previously for my mum, but this time I wish to review for my husband who had a respite stay a few months ago.
The care he received was excellent, he found all staff friendly, approachable and helpful. He was well fed and got plenty of tea to drink which really pleased
him.
He is a very quiet person and doesn't like to mix much, but he was asked everyday if he would like to participate in the daily activities, he was happy with the staff from care assistants , nurses, laundry and housekeeping always stopping in for a few moments when they were passing his room checking in that he fine.
I would not hesitate to have him in Hallhouse for respite in the future...x
22 September 2025
My dad receives excellent care in Hallhouse. I am very happy with his placement in this care facility. The staff are excellent. Friendly, approachable, attentive and supportive. I can't praise everyone enough. Would highly recommend.
15 September 2025
All staff in the care home are very friendly and helpful. My mum is looked after well and cared for - something which is important to me. There are excellent activities inside and outside of the home. I would definitely recommend Hallhouse.
04 July 2025
My mum and dad moved into Hillhouse Care Home on the 18th December 2024, and both settled in really well. This is all down to the staff. Both have had a new lease of life, and that is down to all the activities the home puts on, from the men's club, women's pamper days and day trips out. I can't
praise the home and staff highly enough.
23 June 2025
The care and attention my sister is receiving at Hallhouse is away above my expectations. The management and staff are extremely informative and friendly and take time to tell us of how they are caring for my sisters needs.
13 May 2025
My mum is happy and settled. The staff are very caring and ensure all her needs are met. There are plenty of activities and outings to keep her active. We are very happy with the service being provided.
06 May 2025
We have been very pleased with the care that has been given to our relatives. They have improved since being in the home. A good variety of activities & trips are planned every week which they participate in. There is always staff available to ask questions to. The staff keep us updated by phone if
they have had a fall or anything else relevant to our relatives. We have regular review meetings with one of the team who is involved in the care of our relatives. They also hold relative meetings for anyone to attend where they talk about staffing & planned work on the building etc. Hall house is very friendly & we are always made welcome when we visit. The home is always clean & fresh. We haven't found any negatives with Hall House since using the facility.
22 April 2025
My experience of Hallhouse Care Home in respect of my brother, I can only speak highly of the staff at all levels, carers, nursing, house keeping and office. Any concerns are dealt with quickly, and I am kept informed at all levels of his care.
02 October 2024
Since moving to Hallhouse Care Home my dad's physical and emotional health has turned around significantly.
He came to the care home from hospital and needed a zimmer to walk. He also was very depressed and lonely.
The staff have embraced him and his needs to such a high standard. He now does
yoga every Monday and takes part in all the activities and has made friends for the first time in years. He has attended social clubs, event days, boat trips and the residents go out regularly for afternoon tea and much more. He also loves the afternoon cake and coffee trolley and the tuck shop that has been introduced.
If any issues have arose, the staff have resolved them quickly. For instance when I was concerned that he was losing weight a food and fluid diary was promptly put in place and my dad given more encouragement at meal times.
We, as a family, have got the old dad back that we thought had been lost for good and we can't
thank the staff at Hallhouse enough.
13 September 2024
Hallhouse Care Home at Fenwick is a wonderful place. I am very glad I have chosen it for my wife. All the staff are wonderful, from administration, nursing, caring, kitchen and last but not least, the housekeeping and cleaning staff, I could not speak any more highly of them all. The patience,
compassion and love they show and give my wife and all other residents are just great. I am ever so pleased my wife is in their care.
02 July 2024
I am very happy with the staff, they are excellent caregivers. The rooms are nice and well-presented. There are plenty of activities to keep the residents busy.
15 February 2024
Staff are always happy to discuss any problems or issues and are always resolved very quickly. Good informal inclusive atmosphere. All staff have very good engagement with residents. A regular meeting takes place with management and residents, where all are encouraged to raise any points on their
mind. Nice peaceful setting too.
26 July 2023
Lovely open-air lounge for the residents. The staff always welcoming and willing to address issues or queries. Regular activities to entertain residents and encourage participation. Residents are treated with care and dignity.
11 May 2023
We continue to be very happy with the service and level of care provided to our relative. The staff are kind and jolly with the residents and recent permanent additions to the staff have improved the service. The home is clean, warm and comfortable. Nurses have a good knowledge of the care required
by residents. There are plenty of opportunities for residents’ participation in activities. Communication with families and links with the wider community is improved. The manager has plans to improve the environment and facilities and has shared these at a group meeting for relatives. The home is showing an awareness of continuing improvement. We feel confident that our relative has good care at Hallhouse Care Home.
08 August 2022
I am happy with the care my mother receives, however, I am not sure what (if any) stimulation, i.e activities and/or conversations she is getting on a daily basis. It is not a criticism of the staff, who seem to be stretched beyond belief, it is an observation.
I keep giving the same feedback
every time I complete these surveys but nothing ever changes,