Hallhouse Care Home, Kilmarnock, Ayrshire
Hallhouse Care Home, Kilmarnock, Ayrshire
Hallhouse Care Home, Kilmarnock, Ayrshire

Hallhouse Care Home is located in Fenwick village in North Ayrshire and is convenient for shops, amenities, public transport and the A77. The home offers residential, nursing, and respite care. Kilmarnock and Glasgow are not far by car.

This purpose built care home provides accommodation in single occupancy rooms, all of which have en-suite facilities. Some rooms are spacious enough for sharing.

Hallhouse features TV lounges and a quiet sitting room for relaxation. A dining room, where residents can socialise at meal times, is also available. Traditional home cooking using fresh produce is served with residents being able to select from the choices available daily. Special diets can be catered for.

Residents may benefit from the regular visits made to the home by experienced hair stylists and a qualified chiropodist. The home can also arrange for a range of complementary therapies if required.

Hallhouse provides residents with a varied programme of activities, which the activities co-ordinator plans together with residents and their relatives. Participation is entirely voluntary, and staff will work to accommodate individuals' preferences.

Group: brighterkind

Person in charge: Mairi Ritchie (Manager)

Local Authority / Social Services: East Ayrshire Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 48 Service Users

Registered Care Categories*: Old Age • Physical Disability • Sensory Impairment

Specialist Care Categories: Cancer Care • Epilepsy • Hearing Impairment • Multiple Sclerosis • Parkinson's Disease • Stroke

Admission Information: Ages 18+.

Single Rooms: 44

Shared Rooms: 2

Rooms with ensuite WC: 36

Facilities & Services: Respite Care • Convalescent Care • Physiotherapy • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Wheelchair access • Ground Floor Accommodation only • Gardens for residents • Bar/Cafe on premises • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room

Latest Care Inspectorate* Report on Hallhouse Care Home: click here

* Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

9.7 Hallhouse Care Home has a Review Score of 9.7 (9.685)

The Review Score of 9.7 (maximum of 10) for Hallhouse Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 23 Reviews over all time. This Average Rating is also the rating value for Hallhouse Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 15 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.685 for Hallhouse Care Home is calculated as follows: ( (194 Excellents x 5) + (68 Goods x 4) + (7 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 270 Ratings = 4.685

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    The 5 Points relating to the number of positive Reviews for Hallhouse Care Home is based on 15 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 9.6 positive Reviews (48 registered maximum number of service users ÷ 5). 15 Reviews ÷ 9.6 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    18
  • Good
    5
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Hallhouse Care Home?

  • Extremely LIKELY
    21
  • Likely
    2
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Hallhouse Care Home

  • Daughter of Resident/Service User
    11
  • Son of Resident/Service User
    4
  • Resident / Service User
    3
  • Wife of Resident/Service User
    2
  • Friend of Resident/Service User
    1
  • more

When visiting the staff are always helpful and appear to be very caring.

How likely would you be to recommend Hallhouse Care Home? Likely

Average Rating: 

 3.8 out of 5

Overall Standard: Satisfactory

Care / Support: Good

Treated with Dignity: Good

Staff: Excellent

Management: Good

Rooms: Satisfactory

We called the house to inquire about respite care for my 85yr old mother in law. The call was answered in a polite and professional manner and I was directed to the administrator, she was very helpful and we arranged a visit to look over the house and its facilities. The pre-placement visit went very well and all of our many queries were answered to our satisfaction (not easy as both my wife and I work for social services!). The staff were all very nice, polite, professional but also grounded and down to earth. We noticed the attention to detail they each included in their interactions with the residents there - who all seemed to really enjoy staying there.

In conclusion - my mother in law stated that should she require anywhere 'permanent' we should seek a place here in the first instance! She loved her time here and we would thoroughly recommend giving the team here a call if you or a family member require respite or nursing care.

A pleasure to deal with . . . thanks.

How likely would you be to recommend Hallhouse Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

My mum has been in Hallhouse for almost 2 years. It is a wonderful place with caring staff, many smiles, wonderful food, activities etc. Today was my mum's 90th birthday and the activities coordinator arranged a fantastic party. Even though my mum is declining, she had a huge smile and as so grateful. Thanks to Hallhouse for the special occasions but most importantly for the everyday things. Mum is so wanted and cared for.

How likely would you be to recommend Hallhouse Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Hillhouse Care Home was an excellent choice for two weeks respite for Mum after coming out of the hospital. The staff and nursing staff were always on hand to attend to Mum and answer any questions we had. The food was excellent and cleanliness first class. The surroundings are lovely. We as a family could find no fault in any areas and will use Hallhouse Care home in the future if necessary. Every one of the staff is friendly, smiling and helpful.

How likely would you be to recommend Hallhouse Care Home? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

My dad, who passed away in May, was in Crosshouse Hospital for a number of weeks after falling at home. He was then taken into Hallhouse for a short time and was looked after by wonderful nurses and carers at Hallhouse. It's hard to choose a Nursing Home for your loved ones but I had the opportunity to see how residents are looked after at Hallhouse and how they also looked after me too! Thank you to all the wonderful staff including the Manager who made me feel that my dad was safe and looked after.

How likely would you be to recommend Hallhouse Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My grandparents attended respite for a week. They had a wonderful time, the staff were really friendly and helpful.
The staff had a lot of time for my gran and granddad and made them feel very welcome, always had time to sit and have a wee chat with them.
The manager was wonderful with them, they were really worried about going in for respite but the manager put their mind at ease and made regular contact with family and themselves to see how they were settling in and if she could do anything to help the family.
They loved the activity's that the home provided. They enjoyed sitting in the conservatory reading their daily papers. They felt at home and when family visited, they looked really happy. Grandad was really happy with the food. He loved every meal he received. My gran isn't a big eater but she loved the fact you got wee snacks in between meals as she didn't eat much at meal times. Couldn't thank the staff enough, wonderful place to be.

How likely would you be to recommend Hallhouse Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The staff are very friendly and helpful.

How likely would you be to recommend Hallhouse Care Home? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Consistent and caring attentive staff. Mums needs well met. Looked after. Hair tidy. Clothes well picked. Encouraged. Can relax knowing she is receiving good care and looked after. As safe as she can be.

How likely would you be to recommend Hallhouse Care Home? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

The atmosphere on Christmas Day at Hallhouse was one filled with laughter and joy- exactly as you would wish it to be! Staff and residents and their families mingled and the lounge was noisy, chaotic and fun. The arrival of Santa (heralded by the ringing of a very loud bell) added to the mix and each of the residents received a very large red "sack" full of parcels to open. Drinks and snacks were available for everyone to enjoy and I would like to thank all the staff involved for making the day such a lovely one. It is very much appreciated.

How likely would you be to recommend Hallhouse Care Home? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Satisfactory

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Excellent support for residents. Very interesting programme of festive events during December.
All staff involved in Christmas activities, following the very good lead of the activities co-ordinator.

How likely would you be to recommend Hallhouse Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mum feels safe and content due to the staff and the surrounding setting of the lounge.

How likely would you be to recommend Hallhouse Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The staff go the extra mile to ensure the residents have a lovely Christmas Day!

How likely would you be to recommend Hallhouse Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The manager of the home visited my home address before I went in to gather relevant information. On the morning I arrived a little early and the room was still being cleaned but I was looked after well and introduced to some members of staff and shown around the whole place and then taken to my room. It was spotless. They tested the alarm whilst I was there and I was very impressed that I was safe and the procedure was explained to me before it took place.

How likely would you be to recommend Hallhouse Care Home? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Great care by staff - looked after us well.

How likely would you be to recommend Hallhouse Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Just home from a lovely festive day at Hallhome.
Santa gave all the residents a sack of gifts.
Lots of family visiting their relatives is lovely to see on Christmas day.

How likely would you be to recommend Hallhouse Care Home? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

I was unsure what to expect from a care home when I began looking around for my father who suffered a bad stroke and also has Parkinsons. I chose Hallhouse Care Home mainly due to the location to be honest and I have been delighted with the care given to my dad. The staff work tirelessly to care for the residents and are always upbeat and full of humour and treated with dignity.

There are lots of activities arranged for residents in the home and as day trips. Rooms are a good size as are communal areas. A refurbishment has commenced which looks promising as the old decor was dark and dated and it is already looking brighter and more modern.

My only areas for improvement would be the menu - slightly healthier would be nice - and for the residents to be taken outside into the garden area when it is mild and dry. My father only goes outside when I have taken him and not only does he enjoy it but he gets some much-needed Vitamin D.

Overall I am very happy with Hallhouse and so is my father.

How likely would you be to recommend Hallhouse Care Home? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Satisfactory

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

If you have to be in a care home, then Hallhouse Care Home is a very pleasant place to be. Management is very efficient. The atmosphere is good and mostly peaceful! The surroundings are lovely and the gardens well kept. My mother who has been here for 3 years and has dementia, believes she is in a hotel, which is great!

How likely would you be to recommend Hallhouse Care Home? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

I have now been a resident at Hallhouse Care Home for four months. As the boxes below show, this is a first class establishment.

How likely would you be to recommend Hallhouse Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Excellent

Managers - Excellent, very helpful.
Nurses - Excellent, very helpful.
Carers senior - Excellent, very helpful.
Ordinary - Not enough, some of the existing need further training.
Cleaners - Good, very helpful.
Cooks- Varied, meals do not always tie up with the menu. Serving can be very slow and not always warm.
Laundry - Efficient and fast.

How likely would you be to recommend Hallhouse Care Home? Likely

Average Rating: 

 3.8 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Poor

Staff: Satisfactory

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

Bethany Gibbons, Marketing Assistant at Hallhouse Care Home responded to this review on 16 Jun 2016:

Thank you for your comment, we welcome your views, which will help the Hallhouse team to improve our care services.

Hallhouse seeks regular feedback from our residents on the menu and the choice of meals that are served, aiming to offer alternatives if the resident does not like the dish of the day. The home has recently issued a new Spring/Summer menu and we have just recruited a new Head Chef, whereby the residents were involved in the recruitment process, assisting with the interview to select the right candidate. The new Head Chef, who will be starting in a few weeks, and new systems in place seek to address the issues you have raised in your comment.

If there is anything else you would like to discuss, please do not hesitate to contact customercare@brighterkind.com or pop in to see me anytime.
Many thanks.
Lesley Johnston

I find my mothers care to be excellent. Nursing, caring, laundry and domestic staff couldn't be more helpful and attentive. Any concerns at mum's health deterioration are dealt with promptly and considerately to her one to one needs. We as a family are very happy with mum's care. My mum mentally is very alert and is capable of voicing her own opinions. As long as she is happy here then so are we. Can't praise the staff enough for the personal loving care they give. My mum has been in this home since October 2014.

How likely would you be to recommend Hallhouse Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Hallhouse provides the best possible care for my wife - much appreciated.

How likely would you be to recommend Hallhouse Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

During the six years my mother was a resident at Hallhouse there were very few problems and the loving care of the staff was remarkable and noteworthy.

How likely would you be to recommend Hallhouse Care Home? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Satisfactory

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

My mother was admitted to Hallhouse just over 2 weeks ago. I visited today for the first time since admission because we all felt it was best our mother settled, becoming familiar with the team, environment and communal living.

The senior carers have been great at contacting me also has the Manager with general updates during the first 2 weeks. I just thought I had to inform you of the fantastic job the whole team have done in the very short time as my mother is so settled, contented, immaculately dressed and feels safe. It is such a relief for my brothers and me as it has been an extremely challenging time over the last few months to keep her safe and cared for at home.

The maintenance man 'worked his socks off' to decorate her bedroom again within a very tight time frame. Also the housekeeping team to label the clothes, arrange the furniture and the cleanliness of the bedroom.

I cannot thank the Manager and her team enough, truly all live and breathe the values.

One very happy relative!!!

How likely would you be to recommend Hallhouse Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

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Awards / Recognitions

April 2017

Top 20 Large Care Home Groups 2017

Recipient: brighterkind

Date: Saturday 01 Apr 2017

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Care Home Idol 2016

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