Hallhouse Care Home

Main Road, Fenwick, Kilmarnock KA3 6AH
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9.5 106 Reviews
  • Hallhouse Care Home, Kilmarnock
Hallhouse Care Home offers residential, nursing and respite care in the quiet village of Fenwick with a focus on making every day memorable.

The home has a spectacular garden, home to an array of wildlife and plants as well as secure decking areas and a courtyard, a sensory garden, a summerhouse and gazebo. Additionally, green-fingered residents can enjoy the veggie plots and a greenhouse.

Each bedroom is furnished to a high standard offering a space to call home. The home aims to find the right balance of support to enable residents to live their life to the fullest and in the way they want.
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Care Provided by Hallhouse Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 47 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Dementia Care: from £1500
  • Self-Funded Nursing Care: from £1500
  • Self-Funded Nursing Dementia Care: from £1500
  • RESPITE Self-Funded Residential Dementia Care: from £1500
  • RESPITE Self-Funded Nursing Care: from £1498
  • RESPITE Self-Funded Nursing Dementia Care: from £1500
The price(s) shown are provided by the care home. Contact Hallhouse Care Home for full pricing details and T&Cs.

Contact Hallhouse Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority

Support you may be entitled to

If you choose a care home based in Scotland, you may be eligible for the Scottish Government's Free Personal Care funding of up to £248.70 per week (if you are over the age of 65) and Free Nursing Care funding of up to £111.90 per week. This support is is not reflected in this fee amount.

Contact Hallhouse Care Home to confirm what's included and get a personalised quote:

Good to Know

Person in Charge

  • Carol Barr (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Number of floors: 1

Room Information

  • Single Rooms (47)
  • Couples/Companion Rooms (0)

Hallhouse Care Home Reviews (106)

9.5

Hallhouse Care Home has a Review Score of 9.5 (9.478) out of 10, based on 16 reviews in the last 2 years.
Over all time Hallhouse Care Home has 106 reviews.

Overall Experience
  • 78
  • 22
  • 4
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Date Published
  • 106
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  • 10
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Reviewer Connection to Hallhouse Care Home
  • 39
  • 15
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  • 11
  • 5
  • 5
  • 4
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  • 1
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Total of 106, showing 1-20
Review from Shona B (Friend of Resident) published on 4 June 2026 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I attend Hallhouse Nursing Home to visit my friend. Resident W has a good rapport and 'banter' with the staff. I find all the staff to be friendly and helpful, and the activities arranged are good fun. The staff always make time to chat, and I am never afraid to ask questions. The new decor and flooring
in the hall is lovely and really brighten everything up.
Reply from Kerrie Sturgeon, Deputy Manager at Hallhouse Care HomeThank you so much for your lovely comments, I will ensure to pass on your feedback to the staff team. Thank you for taking the time to complete the review, it's very much appreciated, Kind Regards Kerrie
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Review from A H (Sister of Resident) published on 1 June 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have visited the care home several times, travelling up from England to see my brother-in-law, Billy. Every time I have been there, the staff have made me feel so welcome and always go out of their way to make sure we have everything we need.


The care they give Billy is exceptional and, without

a doubt, they always put the residents first. My sister, who is there most days, is also very well looked after, and the staff are always there to support her too.


The home is maintained to the highest standard of hygiene, and not to mention the food, which I can only imagine tastes delicious.


Keep up the great work - you are all amazing.

Reply from Carol Barr, Manager at Hallhouse Care Homethank you very much for your kind comments and for taking the time to submit your review. I will pass on your kind comments to the staff team
kind regards
Carol
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Review from Elizabeth B (Wife of Resident) published on 1 June 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My husband has been a resident at Hallhouse Care Home for over 2 years. During this time,
his health's deteriorated significantly. He is no longer mobile and completely dependent on staff for his care. Over the past year, all staff have consistently shown compassion and kindness, ensuring that he feels
safe, comfortable, and well cared for, even when his behaviour can be challenging. They have demonstrated remarkable patience and understanding, taking the time to get to know his likes/dislikes handling every situation with professionalism and empathy.
On a personal level, the staff have also supported me through what has been an incredibly
difficult and emotional journey. I often visit with my grandchildren, and cant thank the
office staff enough for being there to support them when they struggle with grandpa's illness.
Over the last year, redecoration has transformed the home, making it feel bright and very welcoming.
I have every confidence my husband is receiving excellent care.
Reply from Carol Barr, Manager at Hallhouse Care HomeDear Elizabeth,
thank you for taking the time to send in your very kind review of the staff, the care and support both you and your husband are receiving from the team. I will make sure I pass on your kind words to all the staff.
kind regards
Carol
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Review from P M (Son of Resident) published on 19 May 2026 Submitted via Website • Report
Overall Experience 1.0 out of 5
Whilst I acknowledge this review relates more to the parent company I felt people should be made aware.
My father passed away in December 2025 having been resident in the care home for 4 1/2 years. I have left a previous review for the care home and lodged complaints with the care commission so this
review surrounds Bellsize who own Hallhouse.
I have been fighting for monies owed to my father's estate which are being retained by Bellsize with no reason given other than processing times. I was initially informed it could take 90 days which in itself is disgraceful however 90 days have passed and I still haven't received the money owed.
Phone calls not being returned and emails ignored. I lodged a formal complaint over 2 weeks ago and despite a follow up email and 2 phone calls requesting someone phone me I have still had no confirmation, acknowledgement or correspondence in relation.
Not what you need after a bereavement and I would advise anyone to avoid this company.
Reply from Carol Barr, Manager at Hallhouse Care HomeThank you for your review and it was our pleasure to have supported your father at Hallhouse Care Home. We appreciate you bringing this matter to our attention and apologise for the inconvenience caused and especially at such a difficult time. Upon receiving your review we immediately escalated this matter to our Head Office and can confirm that monies owed have now been returned. Please do accept our deepest apologies and for highlighting this matter. Best wishes
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Review from Florence D (Resident) assisted by family/friend published on 14 November 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Since arriving in Hallhouse Care Home have felt very welcome and supported. Have been encouraged to take part in activities and things going on in and out of the care home. If food was not to my liking, I feel comfortable to ask for an alternative.
The staff are kind and attentive to my needs.
Reply from Carol Barr, Manager at Hallhouse Care HomeDear Florence,
thank you for your kind review and for for your honesty and I will make arrangements for the head chef to come and meet with you to discuss your likes and dislikes in more detail and personalise a menu more suited to you.
kind regards Carol
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Review from Linda K (Wife of Resident) published on 24 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have reviewed Hallhouse previously for my mum, but this time I wish to review for my husband who had a respite stay a few months ago.
The care he received was excellent, he found all staff friendly, approachable and helpful. He was well fed and got plenty of tea to drink which really pleased him.
He
is a very quiet person and doesn't like to mix much, but he was asked everyday if he would like to participate in the daily activities, he was happy with the staff from care assistants , nurses, laundry and housekeeping always stopping in for a few moments when they were passing his room checking in that he fine.
I would not hesitate to have him in Hallhouse for respite in the future...x
Reply from Carol Barr, Manager at Hallhouse Care HomeThank you for taking the time to submit this lovely review. I will make sure your kind words are passed on to the staff team. kind regardsCarol
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Review from Toni G (Daughter of Resident) published on 22 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad receives excellent care in Hallhouse. I am very happy with his placement in this care facility. The staff are excellent. Friendly, approachable, attentive and supportive. I can't praise everyone enough. Would highly recommend.
Reply from Carol Barr, Manager at Hallhouse Care HomeThank you for your lovely review and kind words about the staff here at Hallhouse. This is very appreciated that you have taken the timer to write this review. I will pass on top the staff team.kind regardsCarol Manager
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Review from J S (Daughter of Resident) published on 15 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All staff in the care home are very friendly and helpful. My mum is looked after well and cared for - something which is important to me. There are excellent activities inside and outside of the home. I would definitely recommend Hallhouse.
Reply from Kerrie Sturgeon, Deputy Manager at Hallhouse Care HomeThank you so much for taking the time to submit a review, your kind words are appreciated and I will pass these on to the staff team.
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Review from Yvonne W (Daughter of Resident) published on 4 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum and dad moved into Hillhouse Care Home on the 18th December 2024, and both settled in really well. This is all down to the staff. Both have had a new lease of life, and that is down to all the activities the home puts on, from the men's club, women's pamper days and day trips out. I can't praise
the home and staff highly enough.
Reply from Carol Barr, Manager at Hallhouse Care Homethank you so much for taking the time to submit a review, your kind words are appreciated and will be passed on to the staffkind regards
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Review from D R (Brother of Resident) published on 23 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care and attention my sister is receiving at Hallhouse is away above my expectations. The management and staff are extremely informative and friendly and take time to tell us of how they are caring for my sisters needs.
Reply from Carol Barr, Manager at Hallhouse Care HomeThank you for your kind review, this means a lot to us at Hallhouse and I will pass this on to the staff team. Thank you for taking the time to send in the review its much appreciated. kind regards
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Review from T C (Daughter of Resident) published on 13 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum is happy and settled. The staff are very caring and ensure all her needs are met. There are plenty of activities and outings to keep her active. We are very happy with the service being provided.
Reply from Carol Barr, Manager at Hallhouse Care HomeThank you so much for your lovely review and comments, I will make sure this is passed on to the staff team kind regards Manager
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Review from Sara L (Daughter of Resident) published on 6 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
We have been very pleased with the care that has been given to our relatives. They have improved since being in the home. A good variety of activities & trips are planned every week which they participate in. There is always staff available to ask questions to. The staff keep us updated by phone if
they have had a fall or anything else relevant to our relatives. We have regular review meetings with one of the team who is involved in the care of our relatives. They also hold relative meetings for anyone to attend where they talk about staffing & planned work on the building etc. Hall house is very friendly & we are always made welcome when we visit. The home is always clean & fresh. We haven't found any negatives with Hall House since using the facility.
Reply from Carol Barr, Manager at Hallhouse Care Homethank you for your lovely review and kind words. I will make sure to pass this on to the team. thank you again for taking time to send in your review.kind regards
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Review from E M (Sister of Resident) published on 22 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My experience of Hallhouse Care Home in respect of my brother, I can only speak highly of the staff at all levels, carers, nursing, house keeping and office. Any concerns are dealt with quickly, and I am kept informed at all levels of his care.
Reply from Carol Barr, Manager at Hallhouse Care HomeThank you for taking time to submit your kind review, this is much appreciated, we will make sure this is passed on to the staff team. Kind regards
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Review from A B (Daughter of Resident) published on 2 October 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Since moving to Hallhouse Care Home my dad's physical and emotional health has turned around significantly.
He came to the care home from hospital and needed a zimmer to walk. He also was very depressed and lonely.
The staff have embraced him and his needs to such a high standard. He now does yoga
every Monday and takes part in all the activities and has made friends for the first time in years. He has attended social clubs, event days, boat trips and the residents go out regularly for afternoon tea and much more. He also loves the afternoon cake and coffee trolley and the tuck shop that has been introduced.
If any issues have arose, the staff have resolved them quickly. For instance when I was concerned that he was losing weight a food and fluid diary was promptly put in place and my dad given more encouragement at meal times.
We, as a family, have got the old dad back that we thought had been lost for good and we can't
thank the staff at Hallhouse enough.
Reply from Carol Barr, Manager at Hallhouse Care HomeThank you so much for your lovely comments, I will ensure to pass on your feedback to the staff team. Thank you for taking the time to complete the review, it's very much appreciated.
Kind Regards
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Review from James F (Husband of Resident) published on 13 September 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Hallhouse Care Home at Fenwick is a wonderful place. I am very glad I have chosen it for my wife. All the staff are wonderful, from administration, nursing, caring, kitchen and last but not least, the housekeeping and cleaning staff, I could not speak any more highly of them all. The patience, compassion
and love they show and give my wife and all other residents are just great. I am ever so pleased my wife is in their care.
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Review from M H (Daughter of Resident) published on 2 July 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very happy with the staff, they are excellent caregivers. The rooms are nice and well-presented. There are plenty of activities to keep the residents busy.
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Review from David T (Son of Resident) published on 15 February 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Staff are always happy to discuss any problems or issues and are always resolved very quickly. Good informal inclusive atmosphere. All staff have very good engagement with residents. A regular meeting takes place with management and residents, where all are encouraged to raise any points on their mind.
Nice peaceful setting too.
Reply from Carol Barr, Manager at Hallhouse Care HomeThank you for taking the time to write a review of our services here at Hallhouse Care Home. I will share your review with the team. Thank you, Carol Barr
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Review from M S (Sister-in-law of Resident) published on 26 July 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Lovely open-air lounge for the residents. The staff always welcoming and willing to address issues or queries. Regular activities to entertain residents and encourage participation. Residents are treated with care and dignity.
Reply from Carol Barr, Manager at Hallhouse Care HomeThank you for your kind review and comments, I will pass this on to the team.
kind regards, Carol.
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Review from L K (Daughter-in-law of Resident) published on 11 May 2023 Submitted via Website • Report
Overall Experience 4.0 out of 5
We continue to be very happy with the service and level of care provided to our relative. The staff are kind and jolly with the residents and recent permanent additions to the staff have improved the service. The home is clean, warm and comfortable. Nurses have a good knowledge of the care required
by residents. There are plenty of opportunities for residents’ participation in activities. Communication with families and links with the wider community is improved. The manager has plans to improve the environment and facilities and has shared these at a group meeting for relatives. The home is showing an awareness of continuing improvement. We feel confident that our relative has good care at Hallhouse Care Home.
Reply from Carol Barr, Manager at Hallhouse Care HomeThank you for taking the time to submit a review. We appreciate your kind comments on the areas we are doing well and what areas we need to keep working on.
kind regards
Carol
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Review from Paul L (Son of Resident) published on 8 August 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I am happy with the care my mother receives, however, I am not sure what (if any) stimulation, i.e activities and/or conversations she is getting on a daily basis. It is not a criticism of the staff, who seem to be stretched beyond belief, it is an observation.
I keep giving the same feedback every
time I complete these surveys but nothing ever changes,
Reply from Carol Barr, Manager at Hallhouse Care HomeDear Paul,
thank you for taking the time to write a review. It means a lot to us and they help us review the service we provide.
Kind regards,
Carol
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Current Review Score: 9.5 (9.478)

Overview of Review Score

The Review Score of 9.5 (9.478) out of 10 for Hallhouse Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 16 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.9 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.603 for Hallhouse Care Home is calculated as follows: ( (152 Excellents x 5) + (23 Goods x 4) + (2 Satisfactorys x 3) + (12 Very Poors x 1) ) ÷ 189 Ratings = 4.603
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.875 Points relating to the number of positive Reviews for Hallhouse Care Home is based on 15 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 3.875
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 47 registered maximum number of service users is 9.4, which has been reached with 15 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Inspectorate (CI) Rating

Date: 12 Nov 2025
How well do we support people's wellbeing?
Very good (5)
How good is our leadership?
Very good (5)
How good is our staff team?
Very good (5)
How good is our setting?
Good (4)
How well is care and support planned?
Very good (5)
Care Inspectorate is responsible for the registration and inspection of social care services in Scotland. View Latest Report

Bed Vacancies

2 Bed Vacancies

Posted: 02 Jun 2026

Residential, nursing and dementia care vacanies at Hallhouse Care Home

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Awards / Recognitions (2)

Meet the Team (6)

Carol

Carol Barr

Job Title: Home Manager Joined: 2021

Carol has been a qualified nurse since 1984 and has had an established career as a Care Home Manager for over 25 years. Carol is passionate about care of the elderly and those living with dementia and gains great satisfaction in creating a great team culture enabling her team to develop to their best potential.
Carol and her team strive to create a home from home for all those living at Hallhouse Care Home.

Kerrie

Kerrie Sturgeon

Job Title: Deputy Manager

Kerrie has worked in care homes for over 21 years, starting as a carer, then a senior carer, a team leader, and has been a deputy manager at Hallhouse since 2024.


She is passionate about the care of the elderly and supporting the staff team to achieve quality care and positive outcomes for the people who choose to live here.

Claire

Claire Roberton

Job Title: Wellbeing Coordinator

Claire has worked in care homes for over 10 years Started as a care assistant and moved on to activities 5 years ago. Claire is passionate about ensuring our residents are happy, providing them with inside and outside activities, and helping them to stay engaged with their local community.

Brian

Brian Duffy

Job Title: Maintenance

Worked for the fire brigade for over 30 years and has also worked in care homes in maintenance positions for over 20 years. He is passionate about creating a safe, pleasant environment


For the residents, Brian loves a chat with the residents as he goes about his work.


He enjoys supporting the activity team, driving the minibus to outside activities

Andrea

Andrea McClurg

Job Title: Head Housekeeper

Andrea has worked at Hallhouse for over 23 years


She strives to ensure that the residents have a homely, clean environment.


Is dedicated and passionate about what she does for the home.


Enjoys chatting to the residents and building relationships with their families.

Scot

Scot

Job Title: Chef

Scot comes with over 30 years of experience in Care Homes. He takes his role seriously and listens to what the residents say they would like.


He spends time with those residents who may have different likes or dislikes to get their menu just right for them.

Frequently Asked Questions about Hallhouse Care Home

What types of Care is Hallhouse Care Home registered for?

Older Person Care, Dementia, Physical Disability & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Hallhouse Care Home have?

There are 47 Single Rooms.

What are the Facilities & Services at Hallhouse Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Stairlift, Wheelchair Access, Ground Floor Accommodation only, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Hallhouse Care Home to the centre of Kilmarnock?

3.6 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Hallhouse Care Home to verify any information. View our terms and conditions. Hallhouse Care Home has an Enhanced Service - more info.