Hallhouse Care Home is located in Fenwick village in North Ayrshire and is convenient for shops, amenities, public transport and the A77. The home offers residential, nursing, and respite care. Kilmarnock and Glasgow are not far by car.
This purpose built care home provides accommodation in single occupancy rooms, all of which have en-suite facilities. Some rooms are spacious enough for sharing.
Hallhouse features TV lounges and a quiet sitting room for relaxation. A dining room, where residents can socialise at meal times, is also available. Traditional home cooking using fresh produce is served with residents being able to select from the choices available daily. Special diets can be catered for.
Residents may benefit from the regular visits made to the home by experienced hair stylists and a qualified chiropodist. The home can also arrange for a range of complementary therapies if required.
Hallhouse provides residents with a varied programme of activities, which the activities co-ordinator plans together with residents and their relatives. Participation is entirely voluntary, and staff will work to accommodate individuals' preferences.
Group: brighterkind
Person in charge: Brenda Szumlakowski (Manager)
Local Authority / Social Services: East Ayrshire Council (click for contact details)
Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 48 Service Users
Registered Care Categories*: Old Age • Physical Disability • Sensory Impairment
Specialist Care Categories: Cancer Care • Epilepsy • Hearing Impairment • Multiple Sclerosis • Parkinson's Disease • Stroke
Admission Information: Ages 18+.
Single Rooms: 44
Shared Rooms: 2
Rooms with ensuite WC: 36
Facilities & Services: Respite Care • Convalescent Care • Physiotherapy • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Wheelchair access • Ground Floor Accommodation only • Gardens for residents • Bar/Cafe on premises • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room
Latest Care Inspectorate* Report on Hallhouse Care Home: click here
* Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.
The Review Score of 9.6 (maximum of 10) for Hallhouse Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.5 out of 5 from 35 Reviews over all time. This Average Rating is also the rating value for Hallhouse Care Home in Google's Search Results - more info
b) The score for the number of positive Reviews is 5 out of 5 from 19 positive Reviews in the last 12 months.
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 4.555 for Hallhouse Care Home is calculated as follows: ( (256 Excellents x 5) + (129 Goods x 4) + (24 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 411 Ratings = 4.555
b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows:
4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.
1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.
If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.
The 5 Points relating to the number of positive Reviews for Hallhouse Care Home is based on 19 positive Reviews in the last 12 months and is calculated as follows:
3 + 0.25 + 0.25 + 0.25 + 0.25 = 4
Target of 9.6 positive Reviews (48 registered maximum number of service users ÷ 5). 19 Reviews ÷ 9.6 Target Reached = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
Hallhouse Care Home has a Review Score of 9.6 (9.555) from 35 Reviews
Review submitted from a Website Submission by Jennifer M (Granddaughter of Resident) on Friday 13 April 2018. Relates to April 2018.
My grandfather has been a resident at Hallhouse Care Home for the last 8 weeks. I and the rest of the family have visited regularly. Staff are always welcoming and show kindness and compassion towards all of the residents. There are regular activities for all of the residents. Most recently another resident’s family member played the accordion for an afternoon - it was lovely!
How likely would you be to recommend Hallhouse Care Home? Extremely Likely
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Review submitted from a Website Submission by Helen M (Daughter of Resident) on Thursday 15 March 2018. Relates to December 2017.
Both my parents were resident in Hallhouse, my mother for 6 months, my father for only a few days before moving back to the hospital. The family were very happy with the care my parents received. I felt that I was getting good feedback from the staff on how my parents, especially my mother, were doing. My mother gradually failed over the months she was there but the staff were extremely kind and professional in their care of her. As a family, we felt we were made welcome when we visited (we live locally, so that was almost daily!) and encouraged to join in with the various activities. My mother passed away very suddenly and we cannot fault the care she received from the nurses, who kept us informed and who cared for her when we were unable to reach Hallhouse in time. The care of the staff for us as a family was also outstanding, and we regarded them as friends.
How likely would you be to recommend Hallhouse Care Home? Extremely Likely
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Review submitted from a Postal Card by Alison M (Daughter of Resident) on Monday 29 January 2018. Relates to January 2018.
My dad and I were invited to join mum for a Burns supper. When we arrived we were seated at a table that was decorated with Tartan runners, napkins, a copy of the grace and a songbook. All the residents were given a little drink to toast the Haggis. Our meal was beautiful and we enjoyed being able to have dinner with mum.
How likely would you be to recommend Hallhouse Care Home? Extremely Likely
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Review submitted from a Postal Card by Mhairi T (Niece of Resident) on Tuesday 16 January 2018. Relates to December 2017.
Nice atmosphere with friendly, caring staff and fun activities.
How likely would you be to recommend Hallhouse Care Home? Extremely Likely
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Review submitted from a Postal Card by Daniel M (Son of Resident) on Tuesday 16 January 2018. Relates to December 2017.
Well managed with caring staff. I am very satisfied with my mother's care.
How likely would you be to recommend Hallhouse Care Home? Extremely Likely
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Review submitted from a Postal Card by Janice M (Daughter of Resident) on Monday 15 January 2018. Relates to December 2017.
My parents have been in Hallhouse for 18 months now. The activities and social outings organised are excellent and there is always something to look forward to.
I would say Hallhouse would definitely benefit from a second sitting room in the main building. At times there are a lot of visitors which makes the sitting room congested. Overall I am very happy with the care my parents are receiving.
How likely would you be to recommend Hallhouse Care Home? Extremely Likely
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Review submitted from a Postal Card by Hilary M (Wife of Resident) on Monday 18 December 2017. Relates to December 2017.
Hallhouse has recently held a Christmas fair - an excellent example of good practice, bringing together residents, relatives, staff and the community of Fenwick. Well done to all the staff involved.
How likely would you be to recommend Hallhouse Care Home? Extremely Likely
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Review submitted from a Website Submission by Fiona (Niece of Resident) on Thursday 7 December 2017. Relates to December 2017.
The Lodge is a lovely building with great communal rooms. The bedroom I have seen is ok, not too big and with tired decoration (which surprises me given the cost to residents). I've heard nothing negative about the quality of meals. Staff have been proactive, when necessary, and identify/address my relative's needs.
How likely would you be to recommend Hallhouse Care Home? Likely
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Review submitted from a Website Submission by Shiona P (Daughter of Resident) on Monday 13 November 2017. Relates to November 2017.
I feel that I can relax knowing that Mum is being well cared for. The care staff are kind, understanding and attentive to her needs. Thank you to everyone.
How likely would you be to recommend Hallhouse Care Home? Extremely Likely
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Review submitted from a Website Submission by Barbar E (Daughter of Resident) on Wednesday 1 November 2017. Relates to November 2017.
Mum has now been in Hallhouse for almost 4 years. It has become a second home and although there have been a lot of staff changes, there are still some there from when Mum first arrived. The family and I feel that Hallhouse is a safe place for Mum and the only thing she complains about is not getting a decent cup of tea.
How likely would you be to recommend Hallhouse Care Home? Likely
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Review submitted from a Website Submission by Ann R (Daughter of Resident) on Monday 30 October 2017. Relates to October 2017.
My father is well taken care of. The staff are generally helpful and pleasant to him. Sometimes he is not keen on the food, but it is generally okay.
How likely would you be to recommend Hallhouse Care Home? Likely
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Review submitted from a Website Submission by George (Son of Resident) on Thursday 26 October 2017. Relates to October 2017.
Staff are very attentive and do the best they can. I have found them pleasant and courteous. The rooms are large, pleasant, and with en-suite bathrooms, and can be personalised to suit the needs of the resident. The technical support man is also not averse to trying to solve difficult problems. The only shortfall is that the TV aerial system fitted is not powerful enough to deal with the relatively weak TV signal that reaches the site at normal roof height. There are trees which get in the way and those need to be overtopped by the aerial system to ensure that the signal which doesn't come from too far away is allowed to reach the TVs. Hi The tech guy is trying to resolve the signal problem in my mum's room. We will have to wait and see what success he has.
How likely would you be to recommend Hallhouse Care Home? Extremely Likely
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Review submitted from a Website Submission by L S (Daughter of Resident) on Thursday 26 October 2017. Relates to October 2017.
my mum has been in Hallhouse Care Home for 6 months, staff are kind, helpful and always on hand.
initially, my mum spent most of her day in the lounge where there is always lots going on but recently has been spending more time in her room.
my mum complains about the food but I can't comment on this.
overall we are confident that our mum receives a good standard of care and is well looked after.
How likely would you be to recommend Hallhouse Care Home? Likely
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Review submitted from a Postal Card by James C (Friend of Resident) on Tuesday 22 August 2017. Relates to August 2017.
When visiting the staff are always helpful and appear to be very caring.
How likely would you be to recommend Hallhouse Care Home? Likely
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Review submitted from a Website Submission by John M (Son of Resident) on Monday 31 July 2017. Relates to July 2017.
We called the house to inquire about respite care for my 85yr old mother in law. The call was answered in a polite and professional manner and I was directed to the administrator, she was very helpful and we arranged a visit to look over the house and its facilities. The pre-placement visit went very well and all of our many queries were answered to our satisfaction (not easy as both my wife and I work for social services!). The staff were all very nice, polite, professional but also grounded and down to earth. We noticed the attention to detail they each included in their interactions with the residents there - who all seemed to really enjoy staying there.
In conclusion - my mother in law stated that should she require anywhere 'permanent' we should seek a place here in the first instance! She loved her time here and we would thoroughly recommend giving the team here a call if you or a family member require respite or nursing care.
A pleasure to deal with . . . thanks.
How likely would you be to recommend Hallhouse Care Home? Extremely Likely
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Review submitted from a Postal Card by Alan H (Son of Resident) on Thursday 29 June 2017. Relates to June 2017.
My mum has been in Hallhouse for almost 2 years. It is a wonderful place with caring staff, many smiles, wonderful food, activities etc. Today was my mum's 90th birthday and the activities coordinator arranged a fantastic party. Even though my mum is declining, she had a huge smile and as so grateful. Thanks to Hallhouse for the special occasions but most importantly for the everyday things. Mum is so wanted and cared for.
How likely would you be to recommend Hallhouse Care Home? Extremely Likely
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Review submitted from a Postal Card by Elizabeth C (Daughter of Resident) on Tuesday 20 June 2017. Relates to June 2017.
Hillhouse Care Home was an excellent choice for two weeks respite for Mum after coming out of the hospital. The staff and nursing staff were always on hand to attend to Mum and answer any questions we had. The food was excellent and cleanliness first class. The surroundings are lovely. We as a family could find no fault in any areas and will use Hallhouse Care home in the future if necessary. Every one of the staff is friendly, smiling and helpful.
How likely would you be to recommend Hallhouse Care Home? Extremely Likely
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Review submitted from a Website Submission by Joan R (Daughter of Resident) on Monday 12 June 2017. Relates to April 2017.
My dad, who passed away in May, was in Crosshouse Hospital for a number of weeks after falling at home. He was then taken into Hallhouse for a short time and was looked after by wonderful nurses and carers at Hallhouse. It's hard to choose a Nursing Home for your loved ones but I had the opportunity to see how residents are looked after at Hallhouse and how they also looked after me too! Thank you to all the wonderful staff including the Manager who made me feel that my dad was safe and looked after.
How likely would you be to recommend Hallhouse Care Home? Extremely Likely
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Review submitted from a Website Submission by Elysha M (Granddaughter of Resident) on Tuesday 2 May 2017. Relates to May 2017.
My grandparents attended respite for a week. They had a wonderful time, the staff were really friendly and helpful.
The staff had a lot of time for my gran and granddad and made them feel very welcome, always had time to sit and have a wee chat with them.
The manager was wonderful with them, they were really worried about going in for respite but the manager put their mind at ease and made regular contact with family and themselves to see how they were settling in and if she could do anything to help the family.
They loved the activity's that the home provided. They enjoyed sitting in the conservatory reading their daily papers. They felt at home and when family visited, they looked really happy. Grandad was really happy with the food. He loved every meal he received. My gran isn't a big eater but she loved the fact you got wee snacks in between meals as she didn't eat much at meal times. Couldn't thank the staff enough, wonderful place to be.
How likely would you be to recommend Hallhouse Care Home? Extremely Likely
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Review submitted from a Postal Card by R W (Son of Resident) on Thursday 16 March 2017. Relates to February 2017.
The staff are very friendly and helpful.
How likely would you be to recommend Hallhouse Care Home? Extremely Likely
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Review submitted from a Website Submission by Lois C (Daughter of Resident) on Friday 24 February 2017. Relates to February 2017.
Consistent and caring attentive staff. Mums needs well met. Looked after. Hair tidy. Clothes well picked. Encouraged. Can relax knowing she is receiving good care and looked after. As safe as she can be.
How likely would you be to recommend Hallhouse Care Home? Extremely Likely
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Review submitted from a Postal Card by Jennifer L (Daughter of Resident) on Thursday 26 January 2017. Relates to December 2016.
The atmosphere on Christmas Day at Hallhouse was one filled with laughter and joy- exactly as you would wish it to be! Staff and residents and their families mingled and the lounge was noisy, chaotic and fun. The arrival of Santa (heralded by the ringing of a very loud bell) added to the mix and each of the residents received a very large red "sack" full of parcels to open. Drinks and snacks were available for everyone to enjoy and I would like to thank all the staff involved for making the day such a lovely one. It is very much appreciated.
How likely would you be to recommend Hallhouse Care Home? Extremely Likely
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Review submitted from a Postal Card by Jack S (Son of Resident) on Tuesday 24 January 2017. Relates to December 2016.
My mum feels safe and content due to the staff and the surrounding setting of the lounge.
How likely would you be to recommend Hallhouse Care Home? Extremely Likely
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Review submitted from a Postal Card by L B (Daughter of Resident) on Tuesday 17 January 2017. Relates to December 2016.
The staff go the extra mile to ensure the residents have a lovely Christmas Day!
How likely would you be to recommend Hallhouse Care Home? Extremely Likely
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Review submitted from a Postal Card by David P (Resident) on Friday 13 January 2017.
The manager of the home visited my home address before I went in to gather relevant information. On the morning I arrived a little early and the room was still being cleaned but I was looked after well and introduced to some members of staff and shown around the whole place and then taken to my room. It was spotless. They tested the alarm whilst I was there and I was very impressed that I was safe and the procedure was explained to me before it took place.
How likely would you be to recommend Hallhouse Care Home? Extremely Likely
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Review submitted from a Postal Card by Alan W (Grandson of Resident) on Friday 13 January 2017. Relates to December 2016.
Great care by staff - looked after us well.
How likely would you be to recommend Hallhouse Care Home? Extremely Likely
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Review submitted from a Postal Card by Anne H (Daughter of Resident) on Tuesday 10 January 2017. Relates to December 2016.
Just home from a lovely festive day at Hallhome.
Santa gave all the residents a sack of gifts.
Lots of family visiting their relatives is lovely to see on Christmas day.
How likely would you be to recommend Hallhouse Care Home? Extremely Likely
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Review submitted from a Website Submission by Zoe (Daughter of Resident) on Wednesday 7 September 2016. Relates to September 2016.
I was unsure what to expect from a care home when I began looking around for my father who suffered a bad stroke and also has Parkinsons. I chose Hallhouse Care Home mainly due to the location to be honest and I have been delighted with the care given to my dad. The staff work tirelessly to care for the residents and are always upbeat and full of humour and treated with dignity.
There are lots of activities arranged for residents in the home and as day trips. Rooms are a good size as are communal areas. A refurbishment has commenced which looks promising as the old decor was dark and dated and it is already looking brighter and more modern.
My only areas for improvement would be the menu - slightly healthier would be nice - and for the residents to be taken outside into the garden area when it is mild and dry. My father only goes outside when I have taken him and not only does he enjoy it but he gets some much-needed Vitamin D.
Overall I am very happy with Hallhouse and so is my father.
How likely would you be to recommend Hallhouse Care Home? Extremely Likely
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Review submitted from a Website Submission by JL (Daughter of Resident) on Wednesday 7 September 2016. Relates to September 2016.
If you have to be in a care home, then Hallhouse Care Home is a very pleasant place to be. Management is very efficient. The atmosphere is good and mostly peaceful! The surroundings are lovely and the gardens well kept. My mother who has been here for 3 years and has dementia, believes she is in a hotel, which is great!
How likely would you be to recommend Hallhouse Care Home? Extremely Likely
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Review submitted from a Postal Card by H S (Resident) on Monday 22 August 2016. Relates to August 2016.
I have now been a resident at Hallhouse Care Home for four months. As the boxes below show, this is a first class establishment.
How likely would you be to recommend Hallhouse Care Home? Extremely Likely
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Review submitted from a Postal Card by Hugh S (Resident) on Wednesday 15 June 2016. Relates to June 2016.
Managers - Excellent, very helpful.
Nurses - Excellent, very helpful.
Carers senior - Excellent, very helpful.
Ordinary - Not enough, some of the existing need further training.
Cleaners - Good, very helpful.
Cooks- Varied, meals do not always tie up with the menu. Serving can be very slow and not always warm.
Laundry - Efficient and fast.
How likely would you be to recommend Hallhouse Care Home? Likely
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Bethany Gibbons, Marketing Assistant at Hallhouse Care Home responded to this review on 16 Jun 2016:
Thank you for your comment, we welcome your views, which will help the Hallhouse team to improve our care services.
Hallhouse seeks regular feedback from our residents on the menu and the choice of meals that are served, aiming to offer alternatives if the resident does not like the dish of the day. The home has recently issued a new Spring/Summer menu and we have just recruited a new Head Chef, whereby the residents were involved in the recruitment process, assisting with the interview to select the right candidate. The new Head Chef, who will be starting in a few weeks, and new systems in place seek to address the issues you have raised in your comment.
If there is anything else you would like to discuss, please do not hesitate to contact customercare@brighterkind.com or pop in to see me anytime.
Many thanks.
Lesley Johnston
Review submitted from a Postal Card by Sandra M (Daughter of Resident) on Tuesday 14 June 2016. Relates to June 2016.
I find my mothers care to be excellent. Nursing, caring, laundry and domestic staff couldn't be more helpful and attentive. Any concerns at mum's health deterioration are dealt with promptly and considerately to her one to one needs. We as a family are very happy with mum's care. My mum mentally is very alert and is capable of voicing her own opinions. As long as she is happy here then so are we. Can't praise the staff enough for the personal loving care they give. My mum has been in this home since October 2014.
How likely would you be to recommend Hallhouse Care Home? Extremely Likely
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Review submitted from a Postal Card by Sam L (Wife of Resident) on Monday 13 June 2016. Relates to June 2016.
Hallhouse provides the best possible care for my wife - much appreciated.
How likely would you be to recommend Hallhouse Care Home? Extremely Likely
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Review submitted from a Postal Card by S W (Daughter of Resident) on Thursday 5 May 2016. Relates to March 2016.
During the six years my mother was a resident at Hallhouse there were very few problems and the loving care of the staff was remarkable and noteworthy.
How likely would you be to recommend Hallhouse Care Home? Extremely Likely
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Review submitted from a Website Submission by Jennifer Y (Daughter of Resident) on Sunday 7 February 2016. Relates to February 2016.
My mother was admitted to Hallhouse just over 2 weeks ago. I visited today for the first time since admission because we all felt it was best our mother settled, becoming familiar with the team, environment and communal living.
The senior carers have been great at contacting me also has the Manager with general updates during the first 2 weeks. I just thought I had to inform you of the fantastic job the whole team have done in the very short time as my mother is so settled, contented, immaculately dressed and feels safe. It is such a relief for my brothers and me as it has been an extremely challenging time over the last few months to keep her safe and cared for at home.
The maintenance man 'worked his socks off' to decorate her bedroom again within a very tight time frame. Also the housekeeping team to label the clothes, arrange the furniture and the cleanliness of the bedroom.
I cannot thank the Manager and her team enough, truly all live and breathe the values.
One very happy relative!!!
How likely would you be to recommend Hallhouse Care Home? Extremely Likely
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February 2018
September 2017
June 2017
April 2017
There are currently no Care Home Idol entrants who have performed at Hallhouse Care Home