Hallhouse Care Home

Main Road, Fenwick, Kilmarnock KA3 6AH
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9.9 103 Reviews
  • Hallhouse Care Home, Kilmarnock
Hallhouse Care Home offers residential, nursing and respite care in the quiet village of Fenwick with a focus on making every day memorable.

The home has a spectacular garden, home to an array of wildlife and plants as well as secure decking areas and a courtyard, a sensory garden, a summerhouse and gazebo. Additionally, green-fingered residents can enjoy the veggie plots and a greenhouse.

Each bedroom is furnished to a high standard offering a space to call home. The home aims to find the right balance of support to enable residents to live their life to the fullest and in the way they want.
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Care Provided by Hallhouse Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 47 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's typically included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1400
  • Self-Funded Residential Dementia Care: from £1400
  • Self-Funded Nursing Care: from £1400
  • Self-Funded Nursing Dementia Care: from £1400

These prices are only a guideline, please contact Hallhouse Care Home to find out the exact price for your requirements.

Contact Hallhouse Care Home to confirm what exactly is included and get an estimate tailored to your care needs:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you choose a care home based in Scotland, you may be eligible for the Scottish Government's Free Personal Care funding of up to £248.70 per week (if you are over the age of 65) and Free Nursing Care funding of up to £111.90 per week. This support is is not reflected in this fee amount.

Contact Hallhouse Care Home to confirm what exactly is included and get an estimate tailored to your care needs:

Good to Know

Person in charge

  • Carol Barr (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Number of floors: 1

Room Information

  • Single Rooms (47)
  • Couples/Companion Rooms (0)

Hallhouse Care Home Reviews (103)

9.9

Hallhouse Care Home has a Review Score of 9.9 (9.917) out of 10, based on 13 reviews in the last 2 years.
Over all time Hallhouse Care Home has 103 reviews.

Overall Experience
  • 77
  • 20
  • 4
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Date Published
  • 103
  • 8
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  • 13
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Reviewer Connection to Hallhouse Care Home
  • 39
  • 14
  • 13
  • 10
  • 5
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  • 4
  • 2
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  • 1
  • 1
  • 1
  • 1
  • 1
Total of 103, showing 81-100
Review from L S (Daughter of Resident) published on 30 October 2017 Submitted via Website • Report
Overall Experience 4.0 out of 5
my mum has been in Hallhouse Care Home for 6 months, staff are kind, helpful and always on hand.
initially, my mum spent most of her day in the lounge where there is always lots going on but recently has been spending more time in her room.
my mum complains about the food but I can't comment on this.
overall
we are confident that our mum receives a good standard of care and is well looked after.
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Review from George (Son of Resident) published on 30 October 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
Staff are very attentive and do the best they can. I have found them pleasant and courteous. The rooms are large, pleasant, and with en-suite bathrooms, and can be personalised to suit the needs of the resident. The technical support man is also not averse to trying to solve difficult problems. The
only shortfall is that the TV aerial system fitted is not powerful enough to deal with the relatively weak TV signal that reaches the site at normal roof height. There are trees which get in the way and those need to be overtopped by the aerial system to ensure that the signal which doesn't come from too far away is allowed to reach the TVs. Hi The tech guy is trying to resolve the signal problem in my mum's room. We will have to wait and see what success he has.
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Review from Ann R (Daughter of Resident) published on 30 October 2017 Submitted via Website • Report
Overall Experience 4.0 out of 5
My father is well taken care of. The staff are generally helpful and pleasant to him. Sometimes he is not keen on the food, but it is generally okay.
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Review from James C (Friend of Resident) published on 22 August 2017 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
When visiting the staff are always helpful and appear to be very caring.
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Review from John M (Son of Resident) published on 1 August 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
We called the house to inquire about respite care for my 85yr old mother in law. The call was answered in a polite and professional manner and I was directed to the administrator, she was very helpful and we arranged a visit to look over the house and its facilities. The pre-placement visit went very
well and all of our many queries were answered to our satisfaction (not easy as both my wife and I work for social services!). The staff were all very nice, polite, professional but also grounded and down to earth. We noticed the attention to detail they each included in their interactions with the residents there - who all seemed to really enjoy staying there.


In conclusion - my mother in law stated that should she require anywhere 'permanent' we should seek a place here in the first instance! She loved her time here and we would thoroughly recommend giving the team here a call if you or a family member require respite or nursing care.


A pleasure to deal with . . . thanks.

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Review from Alan H (Son of Resident) published on 29 June 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum has been in Hallhouse for almost 2 years. It is a wonderful place with caring staff, many smiles, wonderful food, activities etc. Today was my mum's 90th birthday and the activities coordinator arranged a fantastic party. Even though my mum is declining, she had a huge smile and as so grateful.
Thanks to Hallhouse for the special occasions but most importantly for the everyday things. Mum is so wanted and cared for.
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Review from Elizabeth C (Daughter of Resident) published on 20 June 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Hillhouse Care Home was an excellent choice for two weeks respite for Mum after coming out of the hospital. The staff and nursing staff were always on hand to attend to Mum and answer any questions we had. The food was excellent and cleanliness first class. The surroundings are lovely. We as a family
could find no fault in any areas and will use Hallhouse Care home in the future if necessary. Every one of the staff is friendly, smiling and helpful.
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Review from Joan R (Daughter of Resident) published on 13 June 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad, who passed away in May, was in Crosshouse Hospital for a number of weeks after falling at home. He was then taken into Hallhouse for a short time and was looked after by wonderful nurses and carers at Hallhouse. It's hard to choose a Nursing Home for your loved ones but I had the opportunity
to see how residents are looked after at Hallhouse and how they also looked after me too! Thank you to all the wonderful staff including the Manager who made me feel that my dad was safe and looked after.
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Review from Elysha M (Granddaughter of Resident) published on 2 May 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
My grandparents attended respite for a week. They had a wonderful time, the staff were really friendly and helpful.
The staff had a lot of time for my gran and granddad and made them feel very welcome, always had time to sit and have a wee chat with them.
The manager was wonderful with them, they
were really worried about going in for respite but the manager put their mind at ease and made regular contact with family and themselves to see how they were settling in and if she could do anything to help the family.
They loved the activity's that the home provided. They enjoyed sitting in the conservatory reading their daily papers. They felt at home and when family visited, they looked really happy. Grandad was really happy with the food. He loved every meal he received. My gran isn't a big eater but she loved the fact you got wee snacks in between meals as she didn't eat much at meal times. Couldn't thank the staff enough, wonderful place to be.
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Review from R W (Son of Resident) published on 16 March 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff are very friendly and helpful.
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Review from Lois C (Daughter of Resident) published on 27 February 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
Consistent and caring attentive staff. Mums needs well met. Looked after. Hair tidy. Clothes well picked. Encouraged. Can relax knowing she is receiving good care and looked after. As safe as she can be.
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Review from Jennifer L (Daughter of Resident) published on 26 January 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The atmosphere on Christmas Day at Hallhouse was one filled with laughter and joy- exactly as you would wish it to be! Staff and residents and their families mingled and the lounge was noisy, chaotic and fun. The arrival of Santa (heralded by the ringing of a very loud bell) added to the mix and each
of the residents received a very large red "sack" full of parcels to open. Drinks and snacks were available for everyone to enjoy and I would like to thank all the staff involved for making the day such a lovely one. It is very much appreciated.
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Review from Jack S (Son of Resident) published on 24 January 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum feels safe and content due to the staff and the surrounding setting of the lounge.
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Review from L B (Daughter of Resident) published on 17 January 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff go the extra mile to ensure the residents have a lovely Christmas Day!
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Review from David P (Resident) published on 13 January 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The manager of the home visited my home address before I went in to gather relevant information. On the morning I arrived a little early and the room was still being cleaned but I was looked after well and introduced to some members of staff and shown around the whole place and then taken to my room.
It was spotless. They tested the alarm whilst I was there and I was very impressed that I was safe and the procedure was explained to me before it took place.
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Review from Alan W (Grandson of Resident) published on 13 January 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Great care by staff - looked after us well.
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Review from Zoe (Daughter of Resident) published on 8 September 2016 Submitted via Website • Report
Overall Experience 4.0 out of 5
I was unsure what to expect from a care home when I began looking around for my father who suffered a bad stroke and also has Parkinsons. I chose Hallhouse Care Home mainly due to the location to be honest and I have been delighted with the care given to my dad. The staff work tirelessly to care for
the residents and are always upbeat and full of humour and treated with dignity.


There are lots of activities arranged for residents in the home and as day trips. Rooms are a good size as are communal areas. A refurbishment has commenced which looks promising as the old decor was dark and dated and it is already looking brighter and more modern.


My only areas for improvement would be the menu - slightly healthier would be nice - and for the residents to be taken outside into the garden area when it is mild and dry. My father only goes outside when I have taken him and not only does he enjoy it but he gets some much-needed Vitamin D.


Overall I am very happy with Hallhouse and so is my father.

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Review from JL (Daughter of Resident) published on 7 September 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
If you have to be in a care home, then Hallhouse Care Home is a very pleasant place to be. Management is very efficient. The atmosphere is good and mostly peaceful! The surroundings are lovely and the gardens well kept. My mother who has been here for 3 years and has dementia, believes she is in a hotel,
which is great!
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Review from H S (Resident) published on 22 August 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have now been a resident at Hallhouse Care Home for four months. As the boxes below show, this is a first class establishment.
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Review from Sandra M (Daughter of Resident) published on 14 June 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I find my mothers care to be excellent. Nursing, caring, laundry and domestic staff couldn't be more helpful and attentive. Any concerns at mum's health deterioration are dealt with promptly and considerately to her one to one needs. We as a family are very happy with mum's care. My mum mentally is
very alert and is capable of voicing her own opinions. As long as she is happy here then so are we. Can't praise the staff enough for the personal loving care they give. My mum has been in this home since October 2014.
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Current Review Score: 9.9 (9.917)

Overview of Review Score

The Review Score of 9.9 (9.917) out of 10 for Hallhouse Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 13 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.917 for Hallhouse Care Home is calculated as follows: ( (144 Excellents x 5) + (11 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 156 Ratings = 4.917
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Hallhouse Care Home is based on 13 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 47 registered maximum number of service users is 9.4, which has been reached with 13 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Inspectorate (CI) Rating

Date: 16 Aug 2024
How well do we support people's wellbeing?
Very good (5)
How good is our leadership?
Very good (5)
How good is our staff team?
Good (4)
How good is our setting?
Good (4)
How well is care and support planned?
Very good (5)
Care Inspectorate is responsible for the registration and inspection of social care services in Scotland. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (5)

Meet the Team (1)

Carol

Carol Barr

Job Title: Home Manager Joined: 2021

Carol has been a qualified nurse since 1984 and has had an established career as a Care Home Manager for over 25 years. Carol is passionate about care of the elderly and those living with dementia and gains great satisfaction in creating a great team culture enabling her team to develop to their best potential.
Carol and her team strive to create a home from home for all those living at Hallhouse Care Home.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Hallhouse Care Home to verify any information. View our terms and conditions. Hallhouse Care Home has an Enhanced Service - more info.