Hallhouse Care Home

Well managed with caring staff. I am very satisfied with my mother's care.

My parents have been in Hallhouse for 18 months now. The activities and social outings organised are excellent and there is always something to look forward to.

I would say Hallhouse would definitely benefit from a second sitting room in the main building. At times there are a lot of visitors which makes the sitting room congested. Overall I am very happy with the care my parents are receiving.

Hallhouse has recently held a Christmas fair - an excellent example of good practice, bringing together residents, relatives, staff and the community of Fenwick. Well done to all the staff involved.

The Lodge is a lovely building with great communal rooms. The bedroom I have seen is ok, not too big and with tired decoration (which surprises me given the cost to residents). I've heard nothing negative about the quality of meals. Staff have been proactive, when necessary, and identify/address my relative's needs.

I feel that I can relax knowing that Mum is being well cared for. The care staff are kind, understanding and attentive to her needs. Thank you to everyone.

Mum has now been in Hallhouse for almost 4 years. It has become a second home and although there have been a lot of staff changes, there are still some there from when Mum first arrived. The family and I feel that Hallhouse is a safe place for Mum and the only thing she complains about is not getting a decent cup of tea.

overall we are confident that our mum receives a good standard of care and is well looked after.

Staff are very attentive and do the best they can. I have found them pleasant and courteous. The rooms are large, pleasant, and with en-suite bathrooms, and can be personalised to suit the needs of the resident. The technical support man is also not averse to trying to solve difficult problems. The only shortfall is that the TV aerial system fitted is not powerful enough to deal with the relatively weak TV signal that reaches the site at normal roof height. There are trees which get in the way and those need to be overtopped by the aerial system to ensure that the signal which doesn't come from too far away is allowed to reach the TVs. Hi The tech guy is trying to resolve the signal problem in my mum's room. We will have to wait and see what success he has.

My father is well taken care of. The staff are generally helpful and pleasant to him. Sometimes he is not keen on the food, but it is generally okay.

When visiting the staff are always helpful and appear to be very caring.

We called the house to inquire about respite care for my 85yr old mother in law. The call was answered in a polite and professional manner and I was directed to the administrator, she was very helpful and we arranged a visit to look over the house and its facilities. The pre-placement visit went very well and all of our many queries were answered to our satisfaction (not easy as both my wife and I work for social services!). The staff were all very nice, polite, professional but also grounded and down to earth. We noticed the attention to detail they each included in their interactions with the residents there - who all seemed to really enjoy staying there.

In conclusion - my mother in law stated that should she require anywhere 'permanent' we should seek a place here in the first instance! She loved her time here and we would thoroughly recommend giving the team here a call if you or a family member require respite or nursing care.

A pleasure to deal with . . . thanks.

My mum has been in Hallhouse for almost 2 years. It is a wonderful place with caring staff, many smiles, wonderful food, activities etc. Today was my mum's 90th birthday and the activities coordinator arranged a fantastic party. Even though my mum is declining, she had a huge smile and as so grateful. Thanks to Hallhouse for the special occasions but most importantly for the everyday things. Mum is so wanted and cared for.

Hillhouse Care Home was an excellent choice for two weeks respite for Mum after coming out of the hospital. The staff and nursing staff were always on hand to attend to Mum and answer any questions we had. The food was excellent and cleanliness first class. The surroundings are lovely. We as a family could find no fault in any areas and will use Hallhouse Care home in the future if necessary. Every one of the staff is friendly, smiling and helpful.

My dad, who passed away in May, was in Crosshouse Hospital for a number of weeks after falling at home. He was then taken into Hallhouse for a short time and was looked after by wonderful nurses and carers at Hallhouse. It's hard to choose a Nursing Home for your loved ones but I had the opportunity to see how residents are looked after at Hallhouse and how they also looked after me too! Thank you to all the wonderful staff including the Manager who made me feel that my dad was safe and looked after.

They loved the activity's that the home provided. They enjoyed sitting in the conservatory reading their daily papers. They felt at home and when family visited, they looked really happy. Grandad was really happy with the food. He loved every meal he received. My gran isn't a big eater but she loved the fact you got wee snacks in between meals as she didn't eat much at meal times. Couldn't thank the staff enough, wonderful place to be.

The staff are very friendly and helpful.

Consistent and caring attentive staff. Mums needs well met. Looked after. Hair tidy. Clothes well picked. Encouraged. Can relax knowing she is receiving good care and looked after. As safe as she can be.

The atmosphere on Christmas Day at Hallhouse was one filled with laughter and joy- exactly as you would wish it to be! Staff and residents and their families mingled and the lounge was noisy, chaotic and fun. The arrival of Santa (heralded by the ringing of a very loud bell) added to the mix and each of the residents received a very large red "sack" full of parcels to open. Drinks and snacks were available for everyone to enjoy and I would like to thank all the staff involved for making the day such a lovely one. It is very much appreciated.

My mum feels safe and content due to the staff and the surrounding setting of the lounge.

The staff go the extra mile to ensure the residents have a lovely Christmas Day!