Hallhouse Care Home

Main Road, Fenwick, Kilmarnock KA3 6AH
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9.9 101 Reviews
  • Hallhouse Care Home, Kilmarnock
Hallhouse Care Home offers residential, nursing and respite care in the quiet village of Fenwick with a focus on making every day memorable.

The home has a spectacular garden, home to an array of wildlife and plants as well as secure decking areas and a courtyard, a sensory garden, a summerhouse and gazebo. Additionally, green-fingered residents can enjoy the veggie plots and a greenhouse.

Each bedroom is furnished to a high standard offering a space to call home. The home aims to find the right balance of support to enable residents to live their life to the fullest and in the way they want.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 47 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1400
  • Self-Funded Residential Dementia Care: from £1400
  • Self-Funded Nursing Care: from £1400
  • Self-Funded Nursing Dementia Care: from £1400

These prices are only a guideline, please contact Hallhouse Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you choose a care home based in Scotland, you may be eligible for the Scottish Government's Free Personal Care funding of up to £248.70 per week (if you are over the age of 65) and Free Nursing Care funding of up to £111.90 per week. This support is is not reflected in this fee amount.

Good to Know

Person in charge

  • Carol Barr (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Number of floors: 1

Room Information

  • Single Rooms (47)
  • Couples/Companion Rooms (0)

Hallhouse Care Home Reviews (101)

Total of 101, showing 41-60
9.9

Hallhouse Care Home has a Review Score of 9.9 (9.917) out of 10, based on 11 reviews in the last 2 years. Over all time Hallhouse Care Home has 101 reviews.

Overall Experience

  • 75
  • 20
  • 4
  • 2
  • 0

Date Published

101
5
9
11
90

Review from Sandra S (Friend of Resident) published on 29 August 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I attended the summer party in June - everyone had such a wonderful time. The manager was very welcoming and all the residents had a great time.

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Review from L F (Friend of Resident) published on 22 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Thoroughly enjoyed the open day. Staff were very attentive and caring.
Everyone seemed very involved.

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Review from S B (Friend of Resident) published on 22 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I visited for the summer fare back in June. It was a lovely day and the staff were very helpful. The residents and visitors had a great time and the sun was shining.
I was also lucky enough to have a show round the home, which looked spotlessly clean.

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Review from G B (Friend of Resident) published on 20 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I attended the summer fayre on 1st June and was very impressed with the home. The atmosphere was welcoming residents all appeared happy and engaging.
All staff helpful and the interaction between them and the residents was wonderful to see.
Lovely day, lovely home.

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Review from N F (Friend of Resident) published on 20 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I thought the day was well run. The residents seemed very happy. I had a lovely day.

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Review from M S (Resident) published on 20 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I enjoy staying at Hallhouse and have been here a long time. The staff are all lovely and the food is always tasty. My family visit often and are always made to feel welcome.

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Review from M D (Resident) assisted by family/friend published on 20 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have made a friend here at Hallhouse which make the time easier but all the staff are fantastic and the food is nice. I especially like when the manager brings in her dog Doris.

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Review from A W (Resident) published on 20 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Enjoy the company.
Staff are lovely. Could not complain about them at all.
Enjoy the food.
Like the homely feel of the place.
Very clean and tidy.
Enjoy the activities and getting out.

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Review from S P (Friend of Resident) published on 20 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I visited in July this year. The home has a welcoming feel and was very clean. The staff were all lovely and very friendly and the residents were singing in the lounge.
I enjoy coming to Hallhouse, everyone is always happy and smiling.

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Review from Susan D (Regular Volunteer) published on 19 August 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Hallhouse is an excellent facility. Staff are pleasant and friendly. I have visited Hallhouse twice over the past few months in relation to work that I am doing for No-One Dies Alone Ayrshire (Charity). The first visit was to attend a coffee morning hosted by the staff at Hallhouse to help us raise
awareness of NODA and to assist with fundraising for our charity. I visited again this week to discuss the possibility of NODA providing support to residents within Hallhouse. The staff were very informative, helpful and supportive and we are looking forward to working closely with Hallhouse in the coming months.

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Review from Elizabeth J (Daughter of Resident) published on 22 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very nice people, always have smiles on their faces. Very pleased with this home.

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Review from Ryan J (Grandson of Resident) published on 22 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff are very kind and happy doing their jobs. Very polite manner towards residents and visitors. Very well kept home.

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Review from A W (Resident) assisted by family/friend published on 22 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I would rate my care as first class. Food is excellent and the standard of cleaning in my room is first class. I am very happy at Hallhouse.

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Review from Suzanne H (Granddaughter of Resident) published on 8 July 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am pleased by the excellent, professional yet personable service received at Hallhouse Care Home. The staff are friendly, welcoming and approachable. I would highly recommend this care home to others.

Reply from Alison Geddes, Marketing at Hallhouse Care Home

Thank you for taking the time to review our home, the team at Hallhouse will be delighted by your positive comments.

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Review from I P (Nephew of Resident) published on 30 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My Aunt has been a resident of Hallhouse Care Home for just over 7 years, where she has received very good care. In mid-April, she celebrated her 100th birthday (nobody could have anticipated this when she first became a resident with her health as it then was). With family and friends and a Deputy
Lord Lieutenant and a Provost, a marvellous party was held at Hallhouse. The staff of Hallhouse helped immensely with the preparations and assistance in the day. It was appropriate testimony to them. As my Aunt's next of kin, I am extremely grateful for the care and love which my Aunt receives, as my visits can only be every 6 or 8 weeks as I live in Surrey.

Reply from Alison Geddes, Marketing at Hallhouse Care Home

Many thanks for your positive comments about our home, it is wonderful to hear how pleased you are with the care your Aunt has received here at Hallhouse over the last 7 years. We are delighted that you all enjoyed the party. Thanks again for your review, best wishes.

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Review from C M (Friend of Resident) published on 22 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Was welcomed warmly on arrival. Enjoyed a lovely cup of tea and biscuits when visiting my friend. Very friendly and helpful staff.

Reply from Alison Geddes, Marketing at Hallhouse Care Home

Thank you for your positive comments about our home, it's great to hear that you find our team here at Hallhouse to be 'very friendly and helpful'. They will be delighted to hear your feedback.

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Review from Katie J (Friend of Resident) published on 13 May 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I always enjoy visiting Hallhouse Care Home, everyone I pass always has a smile on their face and I am always made to feel so welcome.
Staff are dedicated and professional and it is lovely to see the rapport they have with each other and the residents alike.

Reply from Alison Geddes, Marketing at Hallhouse Care Home

Many thanks for your positive comments about our home, our team are an asset to Hallhouse. They will be delighted to hear your feedback.

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Review from Tammy H (Friend of Resident) published on 13 May 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I went with my friend to visit her mother who is a resident in Hallhouse recently. I cannot praise the staff enough, the residents are all well cared for and there is always some entertainment going on.
The atmosphere in the home is a nice calm place, it is spotless. The manager runs a fab home and
is supported by a great team of staff. It is lovely and everyone is made to feel at home. A big well done to the manager and all the staff who run a great home.

Reply from Alison Geddes, Marketing at Hallhouse Care Home

Thank you for your lovely comments about our home. At Hallhouse, we pride ourselves on the high level of care that we provide, so it is wonderful to hear how pleased you are with our care, entertainment and atmosphere. The home manager and team will be delighted to hear your feedback. Thanks again, best wishes.

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Review from Elsa P (Resident) published on 26 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

As below will show, I love my room and the staff who treat me with dignity. The rest, understaffed, underpaid.

Reply from Laura Harker, Home Manager at Hallhouse Care Home

Thank you for taking the time to review our home, we are pleased to hear that you find our rooms and team members to be ‘excellent’ and that you would recommend Hallhouse to others. We pride ourselves on the high standard of care that we offer, which includes making dining special and creating Magic Moments with our activities programme. I have since been in touch with you to discuss and resolve any areas you feel we could improve upon. Once again, thank you for your review, we appreciate all feedback as this helps us improve the service we provide.

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Review from Ann M (Daughter of Resident) published on 19 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Friendship Friday - very supportive and interactive.
Have been at several events at Hallhouse and all are well organised and enjoyed by residents.

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Current Review Score: 9.9 (9.917)

Overview of Review Score

The Review Score of 9.9 (9.917) out of 10 for Hallhouse Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 11 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.917 for Hallhouse Care Home is calculated as follows: ( (121 Excellents x 5) + (11 Goods x 4) ) ÷ 132 Ratings = 4.917

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Hallhouse Care Home is based on 11 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 47 registered maximum number of service users is 9.4, which has been reached with 11 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Inspectorate (CI) Rating

Date: 16 Aug 2024

How well do we support people's wellbeing? Very good

(5)
How good is our leadership? Very good

(5)
How good is our staff team? Good

(4)
How good is our setting? Good

(4)
How well is care and support planned? Very good

(5)

Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

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Bed Vacancies

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Awards / Recognitions (5)

Meet the Team (1)

Carol

Carol Barr

Job Title: Home Manager

Joined: 2021

Carol has been a qualified nurse since 1984 and has had an established career as a Care Home Manager for over 25 years. Carol is passionate about care of the elderly and those living with dementia and gains great satisfaction in creating a great team culture enabling her team to develop to their best potential.
Carol and her team strive to create a home from home for all those living at Hallhouse Care Home.

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