Hallhouse Care Home

Lovely open-air lounge for the residents. The staff always welcoming and willing to address issues or queries. Regular activities to entertain residents and encourage participation. Residents are treated with care and dignity.

We continue to be very happy with the service and level of care provided to our relative. The staff are kind and jolly with the residents and recent permanent additions to the staff have improved the service. The home is clean, warm and comfortable. Nurses have a good knowledge of the care required by residents. There are plenty of opportunities for residents’ participation in activities. Communication with families and links with the wider community is improved. The manager has plans to improve the environment and facilities and has shared these at a group meeting for relatives. The home is showing an awareness of continuing improvement. We feel confident that our relative has good care at Hallhouse Care Home.

I keep giving the same feedback every time I complete these surveys but nothing ever changes,

The staff are very kind and make you feel comfortable. The nursing staff are excellent. I rate the care home the best in the area, that is why I picked it, and I have spread the word.

My mother has been in for over three years. New management again. Massive difference now in the nursing home and not for the good.

As my wife was a new resident and I did not know what to expect. The initial reaction was good, but it became obvious that the staff/resident ratio did not seem adequate for the different needs of individual residents. This was noticeable in the safety/security area. In fairness to Hallhouse, recent measures have been taken to address this issue with the installation of electronic security systems within. This only leaves the staff/resident ratio issue to be addressed, although COVID has probably played a part in this. The motivation and willingness of staff was of high quality.

Plenty of resident entertainment.

My mum, who has dementia, has only been in the care system for six weeks, but during that time, I have been very impressed with the level of care shown to her. Every member of staff has been extremely friendly and professional, and they are very good at keeping me informed of any developments regarding my mum's well-being. Overall, I am very pleased with the high standard of cleanliness and organisation, and I feel Hallhouse Care Home is a good example of a well-run facility for our loved ones.

Please consider this home carefully. It does not live up to the reputation given. There is insufficient staff for residents' requirements, no entertainment, etc. Yes, covid is given as the reason for this but charges are the same despite food quality, etc being poorer than advertised.

My wife went into your home with vascular dementia and the staff in my view are a lot of "top notchers". They just have connected with my wife, so I will say keep up the great work you are doing. Thank yous.

My mum was admitted in November and received excellent care from all staff during her stay. Because of Covid it was not always easy to visit, but the staff did everything they could to facilitate visits. particularly in the last few days when the home was in lockdown.

I find the staff very friendly and caring. The kitchen food provided is excellent. Sometimes there can be small issues but they are dealt with very well. This is a nice home that I would recommend.

Staff are generally consistent and through conversation know the residents well. They provide reassurance to families and our professional and helpful. Office staff deal with any queries re visiting etc efficiently. Room seems bright, clean and well-appointed. Menu seems varied and my mother enjoys the food prepared.

My review of Hallhouse Care Home. I think they are excellent in all departments that I have encountered especially the staff.

All the staff at Hallhouse Care Home are extremely helpful and over the past 4 years, we have had no issues. We would recommend Hallhouse Care Home to anyone considering a care home in Ayrshire.

My mum moved into Hallhouse Care Home in July, she has always been very much against care homes, however realistically understood she needed additional help. Well she loved it from day 1. She was made very welcome. She loved the attention she received. They organised games days and pampering days. Sadly she took a fall and passed away as a daughter the staff were absolutely amazing. I would like to thank them all for the love and care they gave. Would recommend 100%.

It is very hard to make a comment at the minute as we are not getting into the home for visits but the last couple of times my sister or I have been in to see our father he has been a bit untidy with dirty clothes on. Also, on my last visit he came out to see me with food still in his mouth from his last meal as this was 15.30 how long had that been there. This is not acceptable.

Care home accommodation - clean, tidy, open spaces, good situation with garden access available.

Because I have not been inside the home then I can only put 'satisfactory' to some of the categories below.

Mum has been in Hallhouse for over six years, first in the lodge then over to the nursing side, as a family we have been completely satisfied with her care. At one point there was an issue with her clothing but was quickly resolved. The staff are all extremely approachable and easy to talk to. As my mum has deteriorated over the years her needs have obviously changed and the home is quick to recognise this. Thank you to all for caring for my mum.