Hallhouse Care Home

Main Road, Fenwick, Kilmarnock KA3 6AH
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9.9 102 Reviews
  • Hallhouse Care Home, Kilmarnock
Hallhouse Care Home offers residential, nursing and respite care in the quiet village of Fenwick with a focus on making every day memorable.

The home has a spectacular garden, home to an array of wildlife and plants as well as secure decking areas and a courtyard, a sensory garden, a summerhouse and gazebo. Additionally, green-fingered residents can enjoy the veggie plots and a greenhouse.

Each bedroom is furnished to a high standard offering a space to call home. The home aims to find the right balance of support to enable residents to live their life to the fullest and in the way they want.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 47 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1400
  • Self-Funded Residential Dementia Care: from £1400
  • Self-Funded Nursing Care: from £1400
  • Self-Funded Nursing Dementia Care: from £1400

These prices are only a guideline, please contact Hallhouse Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you choose a care home based in Scotland, you may be eligible for the Scottish Government's Free Personal Care funding of up to £248.70 per week (if you are over the age of 65) and Free Nursing Care funding of up to £111.90 per week. This support is is not reflected in this fee amount.

Good to Know

Person in charge

  • Carol Barr (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Number of floors: 1

Room Information

  • Single Rooms (47)
  • Couples/Companion Rooms (0)

Hallhouse Care Home Reviews (102)

9.9

Hallhouse Care Home has a Review Score of 9.9 (9.910) out of 10, based on 12 reviews in the last 2 years.
Over all time Hallhouse Care Home has 102 reviews.

Overall Experience
  • 76
  • 20
  • 4
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Date Published
  • 102
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  • 12
  • 90
Reviewer Connection to Hallhouse Care Home
  • 39
  • 14
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  • 10
  • 5
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  • 2
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  • 1
  • 1
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Total of 102, showing 21-40
Review from Yvonne G (Daughter of Resident) published on 30 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum, who has dementia, has only been in the care system for six weeks, but during that time, I have been very impressed with the level of care shown to her. Every member of staff has been extremely friendly and professional, and they are very good at keeping me informed of any developments regarding
my mum's well-being. Overall, I am very pleased with the high standard of cleanliness and organisation, and I feel Hallhouse Care Home is a good example of a well-run facility for our loved ones.
Reply from Carol Barr, Manager at Hallhouse Care Home

Thank you for your kind review, this is important to us and lets us know how well we are delivering care and what areas we need to focus on.

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Review from S G (Wife of Resident) published on 5 April 2022 Submitted via Website • Report
Overall Experience 2.0 out of 5
Please consider this home carefully. It does not live up to the reputation given. There is insufficient staff for residents' requirements, no entertainment, etc. Yes, covid is given as the reason for this but charges are the same despite food quality, etc being poorer than advertised.
Reply from Carol Barr, Manager at Hallhouse Care Home

Thank you for your review, it's unfortunate that your experience of the service is not to the standard expected, we take your concerns seriously and we will respond to them, happy to meet with you to discuss.

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Review from James M (Husband of Resident) published on 7 February 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My wife went into your home with vascular dementia and the staff in my view are a lot of "top notchers". They just have connected with my wife, so I will say keep up the great work you are doing. Thank yous.
Reply from Carol Barr, Manager at Hallhouse Care Home

Thank you for your kind review, it means a lot to us and helps us improve our service

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Review from Nancy N (Daughter of Resident) published on 2 February 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mum was admitted in November and received excellent care from all staff during her stay. Because of Covid it was not always easy to visit, but the staff did everything they could to facilitate visits. particularly in the last few days when the home was in lockdown.
Reply from Carol Barr, Manager at Hallhouse Care Home

Thank you very much for your kind review, this allows us to continue to improve the service we provide

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Review from Patricia G (Granddaughter of Resident) published on 31 January 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Unfortunately, the last 2 years of my Grampas 3 year stay has been during Covid. This has made all the care home scenarios so much more difficult.
I find the staff very friendly and caring. The kitchen food provided is excellent. Sometimes there can be small issues but they are dealt with very well.
This is a nice home that I would recommend.
Reply from Carol Barr, Manager at Hallhouse Care Home

Thank you for your kind review, it means a lot to us and helps us improve

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Review from J S (Daughter of Resident) published on 24 January 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff are generally consistent and through conversation know the residents well. They provide reassurance to families and our professional and helpful. Office staff deal with any queries re visiting etc efficiently. Room seems bright, clean and well-appointed. Menu seems varied and my mother enjoys
the food prepared.
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Review from John G (Brother of Resident) published on 20 January 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My review of Hallhouse Care Home. I think they are excellent in all departments that I have encountered especially the staff.
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Review from David H (Son of Resident) published on 20 January 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
All the staff at Hallhouse Care Home are extremely helpful and over the past 4 years, we have had no issues. We would recommend Hallhouse Care Home to anyone considering a care home in Ayrshire.
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Review from L K (Daughter of Resident) published on 21 December 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum moved into Hallhouse Care Home in July, she has always been very much against care homes, however realistically understood she needed additional help. Well she loved it from day 1. She was made very welcome. She loved the attention she received. They organised games days and pampering days. Sadly
she took a fall and passed away as a daughter the staff were absolutely amazing. I would like to thank them all for the love and care they gave. Would recommend 100%.
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Review from D W (Son of Resident) published on 9 July 2021 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
It is very hard to make a comment at the minute as we are not getting into the home for visits but the last couple of times my sister or I have been in to see our father he has been a bit untidy with dirty clothes on. Also, on my last visit he came out to see me with food still in his mouth from his
last meal as this was 15.30 how long had that been there. This is not acceptable.
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Review from Jane B (Daughter of Resident) published on 10 May 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Caring, friendly, knowledgeable, helpful, patient staff.
Care home accommodation - clean, tidy, open spaces, good situation with garden access available.
Reply from Victoria Hill, Regional Director at Hallhouse Care Home

Thank you for your review and your very kind words. We are so pleased that you are happy with the care and support that your loved one is receiving in the home.

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Review from T B (Son of Resident) published on 30 April 2021 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Due to the current pandemic, I have not been able to visit my mother since she went into the home so it is difficult to judge the standard of the home. However, my mother seems to be happy enough and the staff are always very helpful when I phone. I was disappointed recently when a Mother's Day gift
that I sent was not given to my mother on the day. I have subsequently spoken with the manager regarding this issue.
Because I have not been inside the home then I can only put 'satisfactory' to some of the categories below.
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Review from Ian A (Friend of Resident) published on 29 April 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very satisfied with the care home. The staff and the management are very caring and helpful, particularly in these difficult times.
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Review from Anne H (Daughter of Resident) published on 29 April 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum has been in Hallhouse for over six years, first in the lodge then over to the nursing side, as a family we have been completely satisfied with her care. At one point there was an issue with her clothing but was quickly resolved. The staff are all extremely approachable and easy to talk to. As my
mum has deteriorated over the years her needs have obviously changed and the home is quick to recognise this. Thank you to all for caring for my mum.
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Review from L O (Daughter of Resident) published on 6 January 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother was in respite care in Hallhouse Care Home for only 26 days. She, unfortunately, passed away at the end of her stay, but the care she received leading up to her death was exemplary. The staff - all staff - couldn't do enough for her to make her comfortable. They seemed to really care and understand
the essence of my mother. The nursing care was just first class. My mother never suffered and I feel that, as a former nurse myself, that it was the outstanding care she received which enabled her to have a painful, peaceful death.
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Review from J R (Resident) published on 4 December 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The standard of care is always excellent.
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Review from G S (Resident) published on 5 November 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are very friendly, and my room is comfortable. Food is excellent, and there is plenty of choice. The manager is lovely, and there is always plenty to do.
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Review from A E (Resident) published on 12 September 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I like my room and quiet time, which the staff respect.
The food is nice and I have no concerns about the care I receive.
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Review from L F (Friend of Resident) published on 6 September 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Visiting a friend, found the place to be very clean and tidy. Staff were very friendly and polite. Nice to see all the activities available for the residents.
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Review from C H (Friend of Resident) published on 6 September 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I visited my friend at Hallhouse. The place is clean and tidy. Afternoon tea went down well with my partner and I.
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Current Review Score: 9.9 (9.910)

Overview of Review Score

The Review Score of 9.9 (9.910) out of 10 for Hallhouse Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 12 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.910 for Hallhouse Care Home is calculated as follows: ( (132 Excellents x 5) + (11 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 144 Ratings = 4.91
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Hallhouse Care Home is based on 12 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 47 registered maximum number of service users is 9.4, which has been reached with 12 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Inspectorate (CI) Rating

Date: 16 Aug 2024
How well do we support people's wellbeing?
Very good (5)
How good is our leadership?
Very good (5)
How good is our staff team?
Good (4)
How good is our setting?
Good (4)
How well is care and support planned?
Very good (5)
Care Inspectorate is responsible for the registration and inspection of social care services in Scotland. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (5)

Meet the Team (1)

Carol

Carol Barr

Job Title: Home Manager Joined: 2021

Carol has been a qualified nurse since 1984 and has had an established career as a Care Home Manager for over 25 years. Carol is passionate about care of the elderly and those living with dementia and gains great satisfaction in creating a great team culture enabling her team to develop to their best potential.
Carol and her team strive to create a home from home for all those living at Hallhouse Care Home.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Hallhouse Care Home to verify any information. View our terms and conditions. Hallhouse Care Home has an Enhanced Service - more info.