Hallhouse Care Home

Main Road, Fenwick, Kilmarnock KA3 6AH
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9.9 103 Reviews
  • Hallhouse Care Home, Kilmarnock
Hallhouse Care Home offers residential, nursing and respite care in the quiet village of Fenwick with a focus on making every day memorable.

The home has a spectacular garden, home to an array of wildlife and plants as well as secure decking areas and a courtyard, a sensory garden, a summerhouse and gazebo. Additionally, green-fingered residents can enjoy the veggie plots and a greenhouse.

Each bedroom is furnished to a high standard offering a space to call home. The home aims to find the right balance of support to enable residents to live their life to the fullest and in the way they want.
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Care Provided by Hallhouse Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 47 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1400
  • Self-Funded Residential Dementia Care: from £1400
  • Self-Funded Nursing Care: from £1400
  • Self-Funded Nursing Dementia Care: from £1400

These prices are only a guideline, please contact Hallhouse Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you choose a care home based in Scotland, you may be eligible for the Scottish Government's Free Personal Care funding of up to £248.70 per week (if you are over the age of 65) and Free Nursing Care funding of up to £111.90 per week. This support is is not reflected in this fee amount.

Good to Know

Person in charge

  • Carol Barr (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Number of floors: 1

Room Information

  • Single Rooms (47)
  • Couples/Companion Rooms (0)

Hallhouse Care Home Reviews (103)

9.9

Hallhouse Care Home has a Review Score of 9.9 (9.917) out of 10, based on 13 reviews in the last 2 years.
Over all time Hallhouse Care Home has 103 reviews.

Overall Experience
  • 77
  • 20
  • 4
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Date Published
  • 103
  • 8
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  • 13
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Reviewer Connection to Hallhouse Care Home
  • 39
  • 14
  • 13
  • 10
  • 5
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  • 1
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Total of 103, showing 61-80
Review from Elsa P (Resident) published on 26 February 2019 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
As below will show, I love my room and the staff who treat me with dignity. The rest, understaffed, underpaid.
Reply from Laura Harker, Home Manager at Hallhouse Care Home

Thank you for taking the time to review our home, we are pleased to hear that you find our rooms and team members to be ‘excellent’ and that you would recommend Hallhouse to others. We pride ourselves on the high standard of care that we offer, which includes making dining special and creating Magic Moments with our activities programme. I have since been in touch with you to discuss and resolve any areas you feel we could improve upon. Once again, thank you for your review, we appreciate all feedback as this helps us improve the service we provide.

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Review from Ann M (Daughter of Resident) published on 19 February 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Friendship Friday - very supportive and interactive.
Have been at several events at Hallhouse and all are well organised and enjoyed by residents.
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Review from Alice O (Daughter of Resident) published on 17 December 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff and carers are friendly and attentive. My mother enjoys her time in here.
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Review from K B (Son-in-law of Resident) published on 17 December 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent staff and care for all residents.
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Review from Hannah O (Granddaughter of Resident) published on 17 December 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My gran receives excellent care here. Always a nice atmosphere and the staff are very friendly.


Lots of activities to keep the residents busy.

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Review from J G (Daughter of Resident) published on 13 November 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father has improved greatly since being at Hallhouse rather than in hospital. The activities each day are a wonderful interaction - the Halloween party was exceptional with the work preparing for the residents.
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Review from Jean C (Friend of Resident) published on 1 November 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have always found staff very helpful and cheery. Nice bright rooms. A lot of outings organised which is good.
Reply from Brenda Szumlakowski, Home Manager at Hallhouse Care Home

Thank you very much for your lovely comments about Hallhouse, the team members will be delighted to hear your positive feedback. It’s good to hear that the rooms are nice and bright, and you are happy with the many outings organised. Getting outdoors and into the fresh air is important to us, so much so that we have a Fresh Air Strategy to encourage regular use of our gardens and outdoor spaces. This includes enjoying a range of trips and excursions.

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Review from A L (Daughter of Resident) published on 10 October 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Relating to Saturday 8th September: Afternoon Prom (to coincide with Last Night at the Proms). This also was my parents' 65th wedding anniversary. My father and mother (who isn't a resident) thoroughly enjoyed the music and Dad was joining in and singing along with it. They thoroughly appreciated the
anniversary cake that was made for them to share with the residents.
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Review from Lorna M (Daughter of Resident) published on 10 October 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
9 months ago our family had to make the difficult decision of Dad having to go in to care.


After a very short time, that worry was taken from us. As Dad is so well looked after in Hallhouse we could not ask for anything better. First class care!

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Review from Elizabeth H (Sister-in-law of Resident) published on 2 August 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We are visiting from New Zealand for two weeks and are impressed with the care and relationship between the staff and residents of the home. We have felt welcome and at ease to visit any time of the day during our stay.
We are unable to be sure of how often the activities person is there? (I.e once
weekly or more). However, we enjoyed sitting in on the session this morning! It was good being able to assist our relative to take an active part. Our only disappointment was finding one day when he had run out of razors and needed shaving, although money is held for this purpose.
Thank you sincerely for the care you take of our loved one and your welcome to ourselves. Thank you so much to the activity lady - she does an amazing job.
Reply from Rebekah Saint, Marketing Executive at Hallhouse Care Home

Thank you for taking the time to review Hallhouse, I hoped you enjoyed your visit. The team will be thrilled to hear that you are impressed with the care they provide. We can only apologise for the oversight with the razors, your comments have been passed on to the home manager who is now reminding all team members to replenish toiletries when they are running low. The home has now rectified this and are grateful that it was brought to their attention. We look forward to your next visit.

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Review from Jennifer M (Granddaughter of Resident) published on 13 April 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
My grandfather has been a resident at Hallhouse Care Home for the last 8 weeks. I and the rest of the family have visited regularly. Staff are always welcoming and show kindness and compassion towards all of the residents. There are regular activities for all of the residents. Most recently another
resident’s family member played the accordion for an afternoon - it was lovely!
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Review from Helen M (Daughter of Resident) published on 16 March 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
Both my parents were resident in Hallhouse, my mother for 6 months, my father for only a few days before moving back to the hospital. The family were very happy with the care my parents received. I felt that I was getting good feedback from the staff on how my parents, especially my mother, were doing.
My mother gradually failed over the months she was there but the staff were extremely kind and professional in their care of her. As a family, we felt we were made welcome when we visited (we live locally, so that was almost daily!) and encouraged to join in with the various activities. My mother passed away very suddenly and we cannot fault the care she received from the nurses, who kept us informed and who cared for her when we were unable to reach Hallhouse in time. The care of the staff for us as a family was also outstanding, and we regarded them as friends.
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Review from Alison M (Daughter of Resident) published on 29 January 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My dad and I were invited to join mum for a Burns supper. When we arrived we were seated at a table that was decorated with Tartan runners, napkins, a copy of the grace and a songbook. All the residents were given a little drink to toast the Haggis. Our meal was beautiful and we enjoyed being able to
have dinner with mum.
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Review from Mhairi T (Niece of Resident) published on 16 January 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Nice atmosphere with friendly, caring staff and fun activities.
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Review from Daniel M (Son of Resident) published on 16 January 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Well managed with caring staff. I am very satisfied with my mother's care.
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Review from Janice M (Daughter of Resident) published on 15 January 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My parents have been in Hallhouse for 18 months now. The activities and social outings organised are excellent and there is always something to look forward to.


I would say Hallhouse would definitely benefit from a second sitting room in the main building. At times there are a lot of visitors which

makes the sitting room congested. Overall I am very happy with the care my parents are receiving.
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Review from Hilary M (Wife of Resident) published on 18 December 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Hallhouse has recently held a Christmas fair - an excellent example of good practice, bringing together residents, relatives, staff and the community of Fenwick. Well done to all the staff involved.
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Review from Fiona (Niece of Resident) published on 18 December 2017 Submitted via Website • Report
Overall Experience 4.0 out of 5
The Lodge is a lovely building with great communal rooms. The bedroom I have seen is ok, not too big and with tired decoration (which surprises me given the cost to residents). I've heard nothing negative about the quality of meals. Staff have been proactive, when necessary, and identify/address my
relative's needs.
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Review from Shiona P (Daughter of Resident) published on 13 November 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
I feel that I can relax knowing that Mum is being well cared for. The care staff are kind, understanding and attentive to her needs. Thank you to everyone.
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Review from Barbar E (Daughter of Resident) published on 2 November 2017 Submitted via Website • Report
Overall Experience 4.0 out of 5
Mum has now been in Hallhouse for almost 4 years. It has become a second home and although there have been a lot of staff changes, there are still some there from when Mum first arrived. The family and I feel that Hallhouse is a safe place for Mum and the only thing she complains about is not getting
a decent cup of tea.
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Current Review Score: 9.9 (9.917)

Overview of Review Score

The Review Score of 9.9 (9.917) out of 10 for Hallhouse Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 13 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.917 for Hallhouse Care Home is calculated as follows: ( (144 Excellents x 5) + (11 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 156 Ratings = 4.917
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Hallhouse Care Home is based on 13 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 47 registered maximum number of service users is 9.4, which has been reached with 13 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Inspectorate (CI) Rating

Date: 16 Aug 2024
How well do we support people's wellbeing?
Very good (5)
How good is our leadership?
Very good (5)
How good is our staff team?
Good (4)
How good is our setting?
Good (4)
How well is care and support planned?
Very good (5)
Care Inspectorate is responsible for the registration and inspection of social care services in Scotland. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (5)

Meet the Team (1)

Carol

Carol Barr

Job Title: Home Manager Joined: 2021

Carol has been a qualified nurse since 1984 and has had an established career as a Care Home Manager for over 25 years. Carol is passionate about care of the elderly and those living with dementia and gains great satisfaction in creating a great team culture enabling her team to develop to their best potential.
Carol and her team strive to create a home from home for all those living at Hallhouse Care Home.

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