Submit a Review for Springhill Nursing Home
80 Portland Road, Kilmarnock, KA1 2BS
View full details of Springhill Nursing HomeLatest Reviews for Springhill Nursing Home
10 March 2026
Sadly our aunt passed away on the 7th of November. We (my husband and I) could not have asked for anymore, care, love, experience and attention the staff and management gave to our aunt in the last two weeks of her life. Our aunt had been in Springhill for 2 and a half years, where she danced, sang,
played games, done art, overall she was happier than she had been for years.
09 March 2026
Springhill Care Home is a lovely place (mum's words). It's quiet and peaceful, clean tidy warm rooms with ensuite facilities, many lovely kind considerate day and night carers, nursing staff are very approachable, kind, caring and considerate, taking the individual needs of their residents seriously
and acting with confidence to help at all times. Mum prefers her own company but there are days out and daily activities for all residents. Hairdresser available too, kitchen staff are happy to help too, food mostly homemade.
04 March 2026
On the whole the nursing home is good and take care of Mary and keep her safe, well looked after. Occasionally communication isn't great. We ask for things like Mary's nails to be cleaned and cut and it doesn't happen. This may not seem like a big thing but it is to us, her family. The staff are all
lovely and obviously very fond of her which gives us peace of mind but there is a lack of staff we feel for the unit she is in.
27 February 2026
Generally happy with the care that my Grandpa is receiving. Staff are attentive and always friendly. We often bring the dog along and everyone is always happy to say hello! We visited on christmas day and the staff set up a lovely room for us to eat in, and the food was great too!
23 February 2026
Management and staff do a great job considering the demands on them. Their kindness shines through, and they are always there to answer any questions and help. Well done to all.
16 October 2025
Springhill care home is excellent and carers are fantastic. The care John had for 2 1/2 years was fantastic in Spring Hill. Thanks so much everyone x
15 October 2025
The entertainment co-ordinator was really helpful. The home was very clean and welcoming. I felt they spent time pre stay asking parents likes and dislikes and then gave her tea with milk as a standard cuppa and not what she likes (early grey no milk). I do not feel they managed her diabetes well
she had several hypos with blood sugars at 2 despite using a libra and alarm system.
16 September 2025
My mother was in for respite and enjoyed all in Springhill nursing home, she enjoyed the company, activities and staff were all respectful and helpful.
02 July 2025
My experience has been wonderful. My care has been awesome and staff dealing with me have always put my needs first.
04 June 2025
Springhill staff were excellent in the way they cared for my mother, as she can be quite difficult sometimes.
From the minute she arrived she was very well attended to by the staff who all made an effort to get to know her and find out her needs/ requirements. Overall staff were very friendly,
professional and caring. My mother was only in for a short respite period but would have no hesitation in making her stay permanent if that was required.
14 May 2025
My friend's mother has settled in well since joining the Springhill family. She is happy, comfortable, and well-cared for and likes to join in with the entertainment and all activities. This gives my friend peace of mind knowing that she is safe, well looked after and treated with dignity and
respect. Every time we visit the staff are friendly and we are made to feel welcome.
09 May 2025
My mum has settled well and regularly attends art/craft group which she tells me she likes. She loves to participate in the entertainment singing and dancing and go out in the mini bus on day trips. This is great as I don't drive and would have been unable to take her on trips further afield. The
staff are always kind & considerate to mum and always make us feel welcome and included when we visit. I'm so glad mum has joined the Springhill family. Mum has had a new lease of life and is happy to be part of the Springhill family. This gives me peace of mind knowing she is safe and well looked after. Any concerns regarding mum are dealt with quickly and we are always kept up to date with information that concerns mum.
10 April 2025
My friend's Mum is very happy and always clean and dressed well, her room is clean and she takes part in activities, not all the time but she takes part in the things she enjoys. The staff are all friendly.
24 March 2025
Carers and nursing staff very good and listen to any comment about my mother I make. Wide range of entertainment provided and excellent activity coordinators, manger very proactive in sorting any issues. My concern is that on occasions there does seem to be many carers on floor. Mum's unit recently
done up which has made difference to lounge/dining area. Disappointed that decor in Mum's room only painted walls. Carpet a bit grubby and fabric chair that smells a bit, not ideal. Admin staff pleasant and helpful though billing a problem at times.
10 January 2025
The care home is everything we could ask for our Mum at this stage of her life. The staff are great and my Mum is as happy as she could be.
22 August 2024
The frontline care workers who deal with Mum are wonderful; she is comfortable and happy with them all and that is the most important aspect of any care home - the care. So, 5 stars for the staff.
I didn't give full marks for cleanliness because her room often has the same debris on the floor for
several days on end but her own cleanliness and that of her carers is meticulously seen to.
I would have given the full 5 stars for 'Dignity' if she always received back her own laundry and her room was tidied up a bit more regularly.
3 stars only for food and drink, on the day of writing, she received no breakfast and when a cup of tea finally arrived, it had sugar in it and she has often told the folk who serve her that she doesn't take sugar! These little incidents are not uncommon.
The management has been poor, but I believe new management is in place, so I will make no further comment at present to give them a chance. I hope communications will improve.
Thank you.
12 August 2024
The nursing and care workers are excellent and very friendly. Entertainment is good. The home decor is a bit tired, it could do with an upgrade. I can't comment on the meals as I have not been when they are served. Would I put a family member in here? Possibly.
03 April 2024
My mother was a resident in Springhill for 11 months having recently passed away. The staff at the home are wonderful in their dedication to the level of care they provide. The manager and her team are an amazing group of people who made my mother's last months extremely comfortable and very safe.
They took the time to get to know her so that they could give her the very best of their care, and in my opinion, they gave the highest level of care and support possible not only to my mother but they extended their support to my husband and me during the difficult last few days of her life. Thank you is not enough for these dedicated professionals who care for their residents and go the extra mile to do all they can for them and their families. Thank you is just not enough, they will forever have my greatest respect and gratitude for all they did.
16 October 2023
Some significant improvements to the service since the introduction of new management team. I really can’t fault the quality of care and the nursing and care staff which is exceptional. Recent changes to the catering team have shot up the approval ratings of the residents with quality and options
being first class. Still some improvements to come from the ancillary services like laundry and exercise, as well as decor and garden facilities, but there is progress.
16 October 2023
My mother has been resident in Springhill for around eighteen months now, during which time my dad also passed away (whist also resident there). The ongoing care, friendliness of staff and overall attitude towards my mum is excellent. I was unwell for a period during September this year, resulting
in a hospital stay. During my convalescence period, I was able to fully concentrate on my own health in the knowledge that Mum was happy, safe and secure - what more could I ask for! Of course, like any residential home there are small areas that could do with improvement, but nothing in my opinion that impacts negatively on the day to day wellbeing of Mum's life. I am delighted that we were able to secure a place for Mum and Dad when they both needed to make the move, one of the hardest decisions in my life - but one I have not regretted.
Latest Reviews for Springhill Nursing Home
10 March 2026
Sadly our aunt passed away on the 7th of November. We (my husband and I) could not have asked for anymore, care, love, experience and attention the staff and management gave to our aunt in the last two weeks of her life. Our aunt had been in Springhill for 2 and a half years, where she danced, sang,
played games, done art, overall she was happier than she had been for years.
09 March 2026
Springhill Care Home is a lovely place (mum's words). It's quiet and peaceful, clean tidy warm rooms with ensuite facilities, many lovely kind considerate day and night carers, nursing staff are very approachable, kind, caring and considerate, taking the individual needs of their residents seriously
and acting with confidence to help at all times. Mum prefers her own company but there are days out and daily activities for all residents. Hairdresser available too, kitchen staff are happy to help too, food mostly homemade.
04 March 2026
On the whole the nursing home is good and take care of Mary and keep her safe, well looked after. Occasionally communication isn't great. We ask for things like Mary's nails to be cleaned and cut and it doesn't happen. This may not seem like a big thing but it is to us, her family. The staff are all
lovely and obviously very fond of her which gives us peace of mind but there is a lack of staff we feel for the unit she is in.
27 February 2026
Generally happy with the care that my Grandpa is receiving. Staff are attentive and always friendly. We often bring the dog along and everyone is always happy to say hello! We visited on christmas day and the staff set up a lovely room for us to eat in, and the food was great too!
23 February 2026
Management and staff do a great job considering the demands on them. Their kindness shines through, and they are always there to answer any questions and help. Well done to all.
16 October 2025
Springhill care home is excellent and carers are fantastic. The care John had for 2 1/2 years was fantastic in Spring Hill. Thanks so much everyone x
15 October 2025
The entertainment co-ordinator was really helpful. The home was very clean and welcoming. I felt they spent time pre stay asking parents likes and dislikes and then gave her tea with milk as a standard cuppa and not what she likes (early grey no milk). I do not feel they managed her diabetes well
she had several hypos with blood sugars at 2 despite using a libra and alarm system.
16 September 2025
My mother was in for respite and enjoyed all in Springhill nursing home, she enjoyed the company, activities and staff were all respectful and helpful.
02 July 2025
My experience has been wonderful. My care has been awesome and staff dealing with me have always put my needs first.
04 June 2025
Springhill staff were excellent in the way they cared for my mother, as she can be quite difficult sometimes.
From the minute she arrived she was very well attended to by the staff who all made an effort to get to know her and find out her needs/ requirements. Overall staff were very friendly,
professional and caring. My mother was only in for a short respite period but would have no hesitation in making her stay permanent if that was required.
14 May 2025
My friend's mother has settled in well since joining the Springhill family. She is happy, comfortable, and well-cared for and likes to join in with the entertainment and all activities. This gives my friend peace of mind knowing that she is safe, well looked after and treated with dignity and
respect. Every time we visit the staff are friendly and we are made to feel welcome.
09 May 2025
My mum has settled well and regularly attends art/craft group which she tells me she likes. She loves to participate in the entertainment singing and dancing and go out in the mini bus on day trips. This is great as I don't drive and would have been unable to take her on trips further afield. The
staff are always kind & considerate to mum and always make us feel welcome and included when we visit. I'm so glad mum has joined the Springhill family. Mum has had a new lease of life and is happy to be part of the Springhill family. This gives me peace of mind knowing she is safe and well looked after. Any concerns regarding mum are dealt with quickly and we are always kept up to date with information that concerns mum.
10 April 2025
My friend's Mum is very happy and always clean and dressed well, her room is clean and she takes part in activities, not all the time but she takes part in the things she enjoys. The staff are all friendly.
24 March 2025
Carers and nursing staff very good and listen to any comment about my mother I make. Wide range of entertainment provided and excellent activity coordinators, manger very proactive in sorting any issues. My concern is that on occasions there does seem to be many carers on floor. Mum's unit recently
done up which has made difference to lounge/dining area. Disappointed that decor in Mum's room only painted walls. Carpet a bit grubby and fabric chair that smells a bit, not ideal. Admin staff pleasant and helpful though billing a problem at times.
10 January 2025
The care home is everything we could ask for our Mum at this stage of her life. The staff are great and my Mum is as happy as she could be.
22 August 2024
The frontline care workers who deal with Mum are wonderful; she is comfortable and happy with them all and that is the most important aspect of any care home - the care. So, 5 stars for the staff.
I didn't give full marks for cleanliness because her room often has the same debris on the floor for
several days on end but her own cleanliness and that of her carers is meticulously seen to.
I would have given the full 5 stars for 'Dignity' if she always received back her own laundry and her room was tidied up a bit more regularly.
3 stars only for food and drink, on the day of writing, she received no breakfast and when a cup of tea finally arrived, it had sugar in it and she has often told the folk who serve her that she doesn't take sugar! These little incidents are not uncommon.
The management has been poor, but I believe new management is in place, so I will make no further comment at present to give them a chance. I hope communications will improve.
Thank you.
12 August 2024
The nursing and care workers are excellent and very friendly. Entertainment is good. The home decor is a bit tired, it could do with an upgrade. I can't comment on the meals as I have not been when they are served. Would I put a family member in here? Possibly.
03 April 2024
My mother was a resident in Springhill for 11 months having recently passed away. The staff at the home are wonderful in their dedication to the level of care they provide. The manager and her team are an amazing group of people who made my mother's last months extremely comfortable and very safe.
They took the time to get to know her so that they could give her the very best of their care, and in my opinion, they gave the highest level of care and support possible not only to my mother but they extended their support to my husband and me during the difficult last few days of her life. Thank you is not enough for these dedicated professionals who care for their residents and go the extra mile to do all they can for them and their families. Thank you is just not enough, they will forever have my greatest respect and gratitude for all they did.
16 October 2023
Some significant improvements to the service since the introduction of new management team. I really can’t fault the quality of care and the nursing and care staff which is exceptional. Recent changes to the catering team have shot up the approval ratings of the residents with quality and options
being first class. Still some improvements to come from the ancillary services like laundry and exercise, as well as decor and garden facilities, but there is progress.
16 October 2023
My mother has been resident in Springhill for around eighteen months now, during which time my dad also passed away (whist also resident there). The ongoing care, friendliness of staff and overall attitude towards my mum is excellent. I was unwell for a period during September this year, resulting
in a hospital stay. During my convalescence period, I was able to fully concentrate on my own health in the knowledge that Mum was happy, safe and secure - what more could I ask for! Of course, like any residential home there are small areas that could do with improvement, but nothing in my opinion that impacts negatively on the day to day wellbeing of Mum's life. I am delighted that we were able to secure a place for Mum and Dad when they both needed to make the move, one of the hardest decisions in my life - but one I have not regretted.