Springhill Nursing Home

80 Portland Road, Kilmarnock KA1 2BS
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9.6 37 Reviews
  • Springhill Nursing Home, Kilmarnock
Springhill Nursing Home is a converted Georgian House, with a purpose-built extension and landscaped gardens.

Situated on a quiet cul-de-sac off Portland Road, it benefits from being 5 mins from the nearest rail station and accessible to both the A71 and A77.

The team of highly qualified and attentive staff focus on the individual nursing needs of residents, with tailored care planning for each person.

Team members from activities, dining and hospitality support each resident to ensure a caring and personalised approach is received by all living within the Home.
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Care Provided by Springhill Nursing Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 61 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: £1600 – £1700
  • Self-Funded Residential Dementia Care: £1600 – £1700
  • Self-Funded Nursing Care: £1600 – £1700
  • Self-Funded Nursing Dementia Care: £1600 – £1700

These prices are only a guideline, please contact Springhill Nursing Home to find out the exact price for your requirements.

Contact Springhill Nursing Home to confirm what exactly is included and get an estimate tailored to your care needs:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority

Support you may be entitled to

If you choose a care home based in Scotland, you may be eligible for the Scottish Government's Free Personal Care funding of up to £248.70 per week (if you are over the age of 65) and Free Nursing Care funding of up to £111.90 per week. This support is is not reflected in this fee amount.

Contact Springhill Nursing Home to confirm what exactly is included and get an estimate tailored to your care needs:

Good to Know

Group/Owner

Person in Charge

  • Michelle Hutchison (Manager)

Local Authority / Social Services

Admission Information

  • Ages 60+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2010
  • Number of floors: 2

Room Information

  • Single Rooms (61)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (61)

Visiting

  • Work to accommodate all visitors, only ask is that mealtimes are respected to allow residents to enjoy mealtimes.

Parking

  • Parking available

Springhill Nursing Home Reviews (37)

9.6

Springhill Nursing Home has a Review Score of 9.6 (9.552) out of 10, based on 14 reviews in the last 2 years.
Over all time Springhill Nursing Home has 37 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Springhill Nursing Home
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Total of 37, showing 1-20
Review from Barbara S (Partner of Resident) published on 16 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Springhill care home is excellent and carers are fantastic. The care John had for 2 1/2 years was fantastic in Spring Hill. Thanks so much everyone x
Reply from Michelle Hutchison, Care Home Manager at Springhill Nursing Home
Thank you so much for your kind words and i can speak on behalf of the team that it was an absolute pleasure not only to care for John but to see you on a daily basis, your positivity and support for…read more
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Review from W C (Daughter of Resident) published on 15 October 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The entertainment co-ordinator was really helpful. The home was very clean and welcoming. I felt they spent time pre stay asking parents likes and dislikes and then gave her tea with milk as a standard cuppa and not what she likes (early grey no milk). I do not feel they managed her diabetes well she
had several hypos with blood sugars at 2 despite using a libra and alarm system.
Reply from Michelle Hutchison, Care Home Manager at Springhill Nursing Home
Thank you for your kinds words in relation to our activities co-ordinator he is indeed very helpful and always delivers excellent entertainment and engagement, without full input from the clinical…read more
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Review from R S (Son of Resident) published on 16 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother was in for respite and enjoyed all in Springhill nursing home, she enjoyed the company, activities and staff were all respectful and helpful.
Reply from Michelle Hutchison, Care Home Manager at Springhill Nursing Home
Thank you so much for your review, the staff will be delighted to hear your mum enjoyed her stay. The manager and the team at Springhill.
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Review from Kevin A (Resident) published on 2 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My experience has been wonderful. My care has been awesome and staff dealing with me have always put my needs first.
Reply from Michelle Hutchison, Care Home Manager at Springhill Nursing Home
Thank you Kevin, the staff are delighted with your review. Kindest Regards the manager and the team from Springhill
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Review from A C (Son of Resident) published on 4 June 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Springhill staff were excellent in the way they cared for my mother, as she can be quite difficult sometimes.
From the minute she arrived she was very well attended to by the staff who all made an effort to get to know her and find out her needs/ requirements. Overall staff were very friendly, professional
and caring. My mother was only in for a short respite period but would have no hesitation in making her stay permanent if that was required.
Reply from Michelle Hutchison, Care Home Manager at Springhill Nursing Home
Thank you for your kind words, the staff at Springhill are indeed friendly, professional and caring. Thank you from us all. Care home manager and team.
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Review from Caroline K (Friend of Resident) published on 14 May 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
My friend's mother has settled in well since joining the Springhill family. She is happy, comfortable, and well-cared for and likes to join in with the entertainment and all activities. This gives my friend peace of mind knowing that she is safe, well looked after and treated with dignity and respect.
Every time we visit the staff are friendly and we are made to feel welcome.
Reply from Michelle Hutchison, Care Home Manager at Springhill Nursing Home
We are delighted to hear that your friend has peace of mind knowing that her mum is well cared for all visitors are made to feel welcome by our brilliant team. Michelle and Springhill Team.
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Review from Marion M (Daughter of Resident) published on 9 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has settled well and regularly attends art/craft group which she tells me she likes. She loves to participate in the entertainment singing and dancing and go out in the mini bus on day trips. This is great as I don't drive and would have been unable to take her on trips further afield. The staff
are always kind & considerate to mum and always make us feel welcome and included when we visit. I'm so glad mum has joined the Springhill family. Mum has had a new lease of life and is happy to be part of the Springhill family. This gives me peace of mind knowing she is safe and well looked after. Any concerns regarding mum are dealt with quickly and we are always kept up to date with information that concerns mum.
Reply from Sarah S, Regional Operations Manager at Springhill Nursing Home
Thank you for leaving such a lovely review, we will share this with our team. We are delight that we are meeting your expectations and will always strive to exceed them.
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Review from L W (Friend of Resident) published on 10 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My friend's Mum is very happy and always clean and dressed well, her room is clean and she takes part in activities, not all the time but she takes part in the things she enjoys. The staff are all friendly.
Reply from Sarah S, Regional Operations Manager at Springhill Nursing Home
Thank you for taking the time to review the care your relative has received. We are delight this has been a positive outcome and will share this with our care team.
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Review from M D (Aunt of Resident) published on 24 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
At Springhill nursing home, a family could not expect any more love, care, attention, safety and stimulation the residents receive.
Everyone who works there always makes us feel welcome when we visit. A happy atmosphere is always present. The variety of activities are amazing.
Reply from Sarah, Regional Operations Manager at Springhill Nursing Home
Thank you for taking the time to leave a review of Springhill Care Home. Your review will be shared with our team. We are delighted that you have experienced the exceptional care that we pride…read more
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Review from F C (Daughter of Resident) published on 24 March 2025 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Carers and nursing staff very good and listen to any comment about my mother I make. Wide range of entertainment provided and excellent activity coordinators, manger very proactive in sorting any issues. My concern is that on occasions there does seem to be many carers on floor. Mum's unit recently
done up which has made difference to lounge/dining area. Disappointed that decor in Mum's room only painted walls. Carpet a bit grubby and fabric chair that smells a bit, not ideal. Admin staff pleasant and helpful though billing a problem at times.
Reply from Michelle Hutchison, Care Home Manager at Springhill Nursing Home
Many thanks for your kind words regarding the team we are delighted that you feel listened to and all issues are dealt with. The unit that your mum lives on did undergo an extensive refurb with all…read more
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Review from D M (Son of Resident) published on 10 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care home is everything we could ask for our Mum at this stage of her life. The staff are great and my Mum is as happy as she could be.
Reply from Michelle Hutchison, Care Home Manager at Springhill Nursing Home
I cannot express from both myself and the team how much this means to us all, thank you from all the staff at Springhill.
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Review from David L (Son of Resident) published on 22 August 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
The frontline care workers who deal with Mum are wonderful; she is comfortable and happy with them all and that is the most important aspect of any care home - the care. So, 5 stars for the staff.
I didn't give full marks for cleanliness because her room often has the same debris on the floor for several
days on end but her own cleanliness and that of her carers is meticulously seen to.
I would have given the full 5 stars for 'Dignity' if she always received back her own laundry and her room was tidied up a bit more regularly.
3 stars only for food and drink, on the day of writing, she received no breakfast and when a cup of tea finally arrived, it had sugar in it and she has often told the folk who serve her that she doesn't take sugar! These little incidents are not uncommon.
The management has been poor, but I believe new management is in place, so I will make no further comment at present to give them a chance. I hope communications will improve.
Thank you.
Reply from Michelle Hutchison, Care Home Manager at Springhill Nursing Home
Dear David, many thanks for your honest review, as part of the new management team we are striving towards excellent care and the best way for this to happen is for honest and open communication…read more
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Review from E K (Friend of Resident) published on 12 August 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The nursing and care workers are excellent and very friendly. Entertainment is good. The home decor is a bit tired, it could do with an upgrade. I can't comment on the meals as I have not been when they are served. Would I put a family member in here? Possibly.
Reply from Michelle Hutchison, Care Home Manager at Springhill Nursing Home
Thank you from all the team at Sringhill, the team are indeed a happy and welcoming bunch. We are currently refurbishing the top floor unit and as soon as this has been completed we will be working…read more
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Review from Janet G (Daughter of Resident) published on 3 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother was a resident in Springhill for 11 months having recently passed away. The staff at the home are wonderful in their dedication to the level of care they provide. The manager and her team are an amazing group of people who made my mother's last months extremely comfortable and very safe. They
took the time to get to know her so that they could give her the very best of their care, and in my opinion, they gave the highest level of care and support possible not only to my mother but they extended their support to my husband and me during the difficult last few days of her life. Thank you is not enough for these dedicated professionals who care for their residents and go the extra mile to do all they can for them and their families. Thank you is just not enough, they will forever have my greatest respect and gratitude for all they did.
Reply from Sarah Speirs, Regional Operations Manager at Springhill Nursing Home
Thank you for your very kind review. We are delighted we could meet your expectations. The team send their condolences for your loss.
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Review from Stephen B (Guardian of Resident) published on 16 October 2023 Submitted via Website • Report
Overall Experience 4.0 out of 5
Some significant improvements to the service since the introduction of new management team. I really can’t fault the quality of care and the nursing and care staff which is exceptional. Recent changes to the catering team have shot up the approval ratings of the residents with quality and options being
first class. Still some improvements to come from the ancillary services like laundry and exercise, as well as decor and garden facilities, but there is progress.
Reply from Gemma Boyle, Home Manager at Springhill Nursing Home
Thank you for the recent review. The staff within Springhill really appreciate this. I agree that there are improvements still needed and hope we can see the changes soon.
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Review from Jenn B (Daughter of Resident) published on 16 October 2023 Submitted via Website • Report
Overall Experience 4.0 out of 5
My mother has been resident in Springhill for around eighteen months now, during which time my dad also passed away (whist also resident there). The ongoing care, friendliness of staff and overall attitude towards my mum is excellent. I was unwell for a period during September this year, resulting in
a hospital stay. During my convalescence period, I was able to fully concentrate on my own health in the knowledge that Mum was happy, safe and secure - what more could I ask for! Of course, like any residential home there are small areas that could do with improvement, but nothing in my opinion that impacts negatively on the day to day wellbeing of Mum's life. I am delighted that we were able to secure a place for Mum and Dad when they both needed to make the move, one of the hardest decisions in my life - but one I have not regretted.
Reply from Gemma Boyle, Home Manager at Springhill Nursing Home
Thank you for this lovely review. The staff love having your mum here and also fully appreciate your support towards the home.
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Review from Isabella P (Wife of Resident) published on 8 September 2023 Submitted via Website • Report
Overall Experience 2.0 out of 5
I am sitting writing this in tears. When my husband went into Springhill I had chosen it out of all the care homes offered to me at the time thinking it was the best around and have to say was very impressed with it at that time. What a big mistake that has been.
There is always problems, staff shortage
and staff tired and run off their feet.
Agency staff brought in and couldn't care less. They are only there for the money. Three times more than what the care home staff are paid, it's awful. The care home staff are lovely and try so hard which I very much appreciate and my husband gets on well with them (except when he has a bad day).
I thank each and every one of them for the care they give my husband under the awful circumstances they are expected to work in (big lack of permanent staff). However my loyalty is to my husband and I am really worried about the care he receives because of the lack of staff and feel it is time this is seriously looked at by Silverline or whoever owns it now.
Reply from Gemma Boyle, Home Manager at Springhill Nursing Home
Hi Bell, thank you for the review. I am sorry to see that you are not happy with the current staffing levels. I am happy to discuss this further with you.
Many thanks, Gemma.
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Review from T S (Daughter of Resident) published on 3 September 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My dad went into Springhill care home after we lost my mum in March this year. He has been so happy since going in. The staff are very attentive to all his needs, and nothing is too much trouble. My dad is a very fussy eater, but the staff always make sure he has something to eat that he likes. My dad
has only been in for a few months, but staff have built a good relationship with him already; as if he's been there for years.
Reply from Karen McGuffie, Home Manager at Springhill Nursing Home
Dear Tracey, thanks so much for taking the time to review Springhill Care Home. The team and I feel so privileged to be able to help look after your dad, particularly during what has been a very…read more
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Review from Nancy G (Daughter of Resident) published on 23 March 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My father has been in Springhill for approx two years. He is happy, well-fed and very content. I have every confidence in staff and management and feel he is being well looked after.
Reply from Karen McGuffie, Home Manager at Springhill Nursing Home
Dear Nancy, thank you so much for taking the time to review the Springhill Care Home. The team and I all very much appreciate your kind words and your vote of confidence.
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Review from Fiona F (Daughter of Resident) published on 12 March 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum is in Lavender in Springhill, and I cannot thank the staff enough for looking after her during this last year. She is always lovely dressed, and her room is always immaculate. I can phone anytime, and the girls are always so friendly and can tell me how my mum is doing, best care home.
Reply from Karen McGuffie, Home Manager at Springhill Nursing Home
Thanks so much for your kind words and glowing review of Springhill Care Home. It has been a pleasure looking after your mum, and we really appreciate having the team's efforts recognised,…read more
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Current Review Score: 9.6 (9.552)

Overview of Review Score

The Review Score of 9.6 (9.552) out of 10 for Springhill Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 14 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.552 for Springhill Nursing Home is calculated as follows: ( (107 Excellents x 5) + (43 Goods x 4) + (14 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 165 Ratings = 4.552
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Springhill Nursing Home is based on 13 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 61 registered maximum number of service users is 12.2, which has been reached with 13 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Inspectorate (CI) Rating

Date: 8 Dec 2025
How well do we support people's wellbeing?
Adequate (3)
How good is our leadership?
Adequate (3)
How good is our staff team?
Adequate (3)
How good is our setting?
Adequate (3)
How well is care and support planned?
Adequate (3)
Care Inspectorate is responsible for the registration and inspection of social care services in Scotland. View Latest Report Response by Springhill Nursing Home to this inspection report

Springhill has undergone a change of management team. We also have a core team of long standing staff that are caring and empathetic with a view to make Springhill a home from home.

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (2)

Meet the Team (3)

Michelle

Michelle Hutchison

Job Title: Care Home Manager Joined: 2024

I am a dedicated registered nurse with 15 years experience in adult care, currently leading a vibrant and compassionate care home. My role blends clinical expertise with strategic leadership, ensuring our residents receive the highest standard of person-centred care in a safe, nurturing environment.


I am passionate about creating a culture of care planning, medication management and clinical audits.


Skilled in regulatory CI standards, Health and social care standards and safe staffing legislation.


Coaching and mentoring staff, fostering a positive and accountable workplace culture.


Championing wellbeing through personalised care, meaningful activities, and family engagement.


I believe great care starts with with great relationships. Whether I am supporting a resident through a health challenge or empowering a team member to grow in their role, I lead with empathy, clarity, and purpose. I'm known for balancing clinical precision with warmth - and for turning even the most complex compliance tasks into opportunities for learning and pride.


I took my previous care home to grades of 6's and i truly believe with the proper support and guidance from myself this is something that can always be achieved.

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Elaine Bryden

Job Title: Clinical Manager Joined: 2025

Registered Nurse who is passionate regards elderly care, Elaine has an extensive background within care homes, a passionate nurse with a vision of holistic care for all residents. Elaine is compassionate, caring and empathetic to the needs of the residents.

Stuart

Stuart Hill

Job Title: Physical Activity Leader Joined: 2023

I play a central role within Springhill and create a vibrant, inclusive, and emotionally enriching environment for the residents. I promote physical, emotional, and social wellbeing - ensuring every resident feels seen, valued, and engaged.


I build strong relationships with residents, using life stories and and preferences to co-create experiences that spark joy, purpose, and connection.


I support emotional wellbeing through one-to-one interaction, group sessions, and quiet companionship especially for residents living with dementia, sensory impairments, or low mood.

Frequently Asked Questions about Springhill Nursing Home

What types of Care is Springhill Nursing Home registered for?

Older Person Care, Dementia & Physical Disability are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Springhill Nursing Home have?

There are 61 Single Rooms.

What are the Facilities & Services at Springhill Nursing Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is Springhill Nursing Home to the centre of Kilmarnock?

0.2 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Springhill Nursing Home to verify any information. View our terms and conditions. Springhill Nursing Home has an Enhanced Service - more info.