80 Portland Road, Kilmarnock KA1 2BS
Springhill Nursing Home is a converted Georgian House, with a purpose-built extension and landscaped gardens.
Situated on a quiet cul-de-sac off Portland Road, it benefits from being 5 mins from the nearest rail station and accessible to both the A71 and A77.
The team of highly qualified and attentive staff focus on the individual nursing needs of residents, with tailored care planning for each person.
Team members from activities, dining and hospitality support each resident to ensure a caring and personalised approach is received by all living within the Home.
Group: Silverline Care
Person in charge: Helen McHarg (Manager/Matron)
Local Authority / Social Services: East Ayrshire Council (click for contact details)
Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 65 Service Users
Registered Care Categories*: Dementia • Old Age • Physical Disability
Single Rooms: 65
Rooms with ensuite WC: 65
Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Own Furniture if required • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Television point in own room
Latest Care Inspectorate* Report on Springhill Nursing Home: click here
* Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.
Springhill Nursing Home has a Review Score of 7.8 (7.752)
The Review Score of 7.8 (maximum of 10) for Springhill Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.3 out of 5 from 2 Reviews over all time. This Average Rating is also the rating value for Springhill Nursing Home in Google's Search Results - more info
b) The score for the number of positive Reviews is 3.4 out of 5 from 2 positive Reviews in the last 12 months.
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 4.348 for Springhill Nursing Home is calculated as follows: ( (12 Excellents x 5) + (7 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 23 Ratings = 4.348
b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows:
4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.
1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.
If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.
The 3.404 Points relating to the number of positive Reviews for Springhill Nursing Home is based on 2 positive Reviews in the last 12 months and is calculated as follows:
3 + 0.25 = 3.25
Target of 13 positive Reviews (65 registered maximum number of service users ÷ 5). 2 Reviews ÷ 13 Target = 0.154
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
Review submitted from a Postal Card by R F (Husband of Resident) on Wednesday 6 September 2017. Relates to August 2017.
My wife has been a resident for 5 years and I am still happy to have her cared for in Springhill. The previous owners did not have my confidence but the care staff and others have always compensated for short comings.
This present transitional period is being managed well with minimum disruptions and with evidence of improvement to come. If all care staff could be brought to the standard of the best in the home then the overall standard would be enhanced greatly.
I have no reason to consider an alternative care setting.
How likely would you be to recommend Springhill Nursing Home? Likely
Overall Standard: Good
Care / Support: Good
Treated with Dignity: Good
Food & Drink: Satisfactory
Safety / Security: Good
Value for Money: Good
Rachel Dryden, C E O at Springhill Nursing Home responded to this review on 06 Sep 2017:
Thank you for your feedback.
We are delighted to be working closely with the team at Springhill to invest in both the home as well as the staff team and are looking forward to establishing Springhill as the leading care home in the local community.
Review submitted from a Postal Card by Linda A (Resident) on Thursday 24 August 2017. Relates to August 2017.
Staff are very friendly and helpful. I enjoy the company of other residents.
How likely would you be to recommend Springhill Nursing Home? Extremely Likely
Overall Standard: Excellent
Care / Support: Excellent
Treated with Dignity: Excellent
Food & Drink: Excellent
Safety / Security: Excellent
Value for Money: Excellent
Rachel Dryden, CEO at Springhill Nursing Home responded to this review on 24 Aug 2017:
Thank you for your feedback. I'm very pleased to hear you're happy at Springhill.
There are currently no Care Home Idol entrants who have performed at Springhill Nursing Home