Springhill Nursing Home

80 Portland Road, Kilmarnock KA1 2BS

Springhill Nursing Home is a converted Georgian House, with a purpose-built extension and landscaped gardens.

Situated on a quiet cul-de-sac off Portland Road, it benefits from being 5 mins from the nearest rail station and accessible to both the A71 and A77.

The team of highly qualified and attentive staff focus on the individual nursing needs of residents, with tailored care planning for each person.

Team members from activities, dining and hospitality support each resident to ensure a caring and personalised approach is received by all living within the Home.

Group: Silverline Care

Person in charge: Eileen Welch (Manager)

Local Authority / Social Services: East Ayrshire Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 65 Service Users

Registered Care Categories*: Dementia • Old Age • Physical Disability

Single Rooms: 65

Rooms with ensuite WC: 65

Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Own Furniture if required • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Television point in own room

Latest Care Inspectorate* Report on Springhill Nursing Home: click here

* Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

Overview

The Review Score of 9.3 (maximum of 10) for Springhill Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 9 Reviews over all time. This Average Rating is also the rating value for Springhill Nursing Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.7 out of 5 from 9 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.57 for Springhill Nursing Home is calculated as follows: ( (69 Excellents x 5) + (30 Goods x 4) + (8 Satisfactorys x 3) ) ÷ 107 Ratings = 4.57

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.692 Points relating to the number of positive Reviews for Springhill Nursing Home is based on 9 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 13 positive Reviews (65 registered maximum number of service users ÷ 5). 9 Reviews ÷ 13 Target = 0.692

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.3 Springhill Nursing Home has a Review Score of 9.3 (9.262) from 9 Reviews


Average Ratings

  • Excellent
    7
  • Good
    2
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Springhill Nursing Home?

  • Extremely LIKELY
    7
  • Likely
    2
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Springhill Nursing Home

  • Daughter of Resident/Service User
    4
  • Husband of Resident/Service User
    2
  • Son of Resident/Service User
    2
  • Resident / Service User
    1

My mother's care is essentially very good. There is an ongoing issue with another resident persistently entering my mother's room and removing personal items. This is not being managed appropriately. Aside from this issue, I am happy with the overall care in the nursing home.

How likely would you be to recommend Springhill Nursing Home? Likely

Overall Standard

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Average Rating:   3.8 out of 5

Colin Inglis, COO at Springhill Nursing Home responded to this review on 15 May 2018:

Thank you for taking the time to complete your review. I am aware that Eileen the Home Manager is looking at options to improve the privacy of your mother's room and is going to discuss this with you further. I will pass on to the staff that you are happy with the overall care of your mother at Springhill.

We, as a family, are over the moon with the care our mother receives.

How likely would you be to recommend Springhill Nursing Home? Extremely Likely

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Average Rating:   4.8 out of 5

Colin Inglis, COO Silverline Care at Springhill Nursing Home responded to this review on 20 Apr 2018:

Hi. Many thanks for your kind words about the care of your mother at Springhill. I will pass on to the manager and the staff team at the Home.

My Mum has settled extremely well into the nursing home, even though she has Alzheimer's. The staff are very caring and understand her needs very well, she has put on weight and her mobility has also improved due to the excellent care she is receiving. Can't thank them enough.

How likely would you be to recommend Springhill Nursing Home? Extremely Likely

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Average Rating:   5 out of 5

Colin Inglis, COO Silverline Care at Springhill Nursing Home responded to this review on 20 Apr 2018:

Many thanks for the positive review and your kind words about the care your mother receives at Springhill. I am pleased with the improvements you have noticed in your mother's mobility and wellbeing.

I have just returned home after visiting my Mum, she was admitted in mid-February. As I live down south and don't get to see my Mum regularly, I have come home extremely happy knowing she is having excellent care. The staff are caring, understanding and attentive to all her needs and to all the other residents. The newly redecorated sitting room on her floor is lovely. Many thanks once again to you all.

How likely would you be to recommend Springhill Nursing Home? Extremely Likely

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Average Rating:   4.8 out of 5

Colin Inglis, COO at Springhill Nursing Home responded to this review on 27 Mar 2018:

Hi Lynn. Thank you for your positive review and kind words which I will pass on to the staff at Springhill. We are continuing to make steady progress in improving the environment and are pleased that your mother is happy at Springhill.

My mum has been a resident for over five years. Her health has declined during this time. All the staff have been very caring and professional in providing her with a safe and happy place to live. The staff have thoroughly done their best to help my mum with all her needs.

How likely would you be to recommend Springhill Nursing Home? Extremely Likely

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Average Rating:   4.5 out of 5

Helen Kinnaird, Regional Operations Manager at Springhill Nursing Home responded to this review on 16 Mar 2018:

Many thanks for your lovely review, it is always nice to have appreciation. Thank you again.

Wife in an advanced state of dementia and is bed bound. Treated respectfully by staff and is comfortable and spotlessly clean.

How likely would you be to recommend Springhill Nursing Home? Extremely Likely

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Average Rating:   4.5 out of 5

H Kinnaird, Regional Operations Manager at Springhill Nursing Home responded to this review on 16 Jan 2018:

Many thank for your lovely review, your comments are very much appreciated. Thank You.

First impression of Springhill was overall a feeling of a very comfortable happy home. Staff were very helpful and informative. Mum is very settled here and her mental health has greatly improved as she has plenty of stimulation by staff and has made friends with other residents. Myself and family are extremely pleased with her care here. Best wishes to all and continued success. Thank you.

How likely would you be to recommend Springhill Nursing Home? Extremely Likely

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Average Rating:   5 out of 5

H Kinnaird, Regional Operations Manager at Springhill Nursing Home responded to this review on 16 Jan 2018:

Many thanks for your review of Springhill Care Home, your comments are very much appreciated. Thank You.

My wife has been a resident for 5 years and I am still happy to have her cared for in Springhill. The previous owners did not have my confidence but the care staff and others have always compensated for short comings.

This present transitional period is being managed well with minimum disruptions and with evidence of improvement to come. If all care staff could be brought to the standard of the best in the home then the overall standard would be enhanced greatly.
I have no reason to consider an alternative care setting.

How likely would you be to recommend Springhill Nursing Home? Likely

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Average Rating:   3.6 out of 5

Rachel Dryden, C E O at Springhill Nursing Home responded to this review on 06 Sep 2017:

Thank you for your feedback.
We are delighted to be working closely with the team at Springhill to invest in both the home as well as the staff team and are looking forward to establishing Springhill as the leading care home in the local community.

Staff are very friendly and helpful. I enjoy the company of other residents.

How likely would you be to recommend Springhill Nursing Home? Extremely Likely

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Average Rating:   5 out of 5

Rachel Dryden, CEO at Springhill Nursing Home responded to this review on 24 Aug 2017:

Thank you for your feedback. I'm very pleased to hear you're happy at Springhill.

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