Springhill Nursing Home

80 Portland Road, Kilmarnock KA1 2BS
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9.4 41 Reviews
  • Springhill Nursing Home, Kilmarnock
Springhill Nursing Home is a converted Georgian House, with a purpose-built extension and landscaped gardens.

Situated on a quiet cul-de-sac off Portland Road, it benefits from being 5 mins from the nearest rail station and accessible to both the A71 and A77.

The team of highly qualified and attentive staff focus on the individual nursing needs of residents, with tailored care planning for each person.

Team members from activities, dining and hospitality support each resident to ensure a caring and personalised approach is received by all living within the Home.
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Care Provided by Springhill Nursing Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 61 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: £1600 – £1700
  • Self-Funded Residential Dementia Care: £1600 – £1700
  • Self-Funded Nursing Care: £1600 – £1700
  • Self-Funded Nursing Dementia Care: £1600 – £1700

These prices are only a guideline, please contact Springhill Nursing Home to find out the exact price for your requirements.

Contact Springhill Nursing Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority

Support you may be entitled to

If you choose a care home based in Scotland, you may be eligible for the Scottish Government's Free Personal Care funding of up to £248.70 per week (if you are over the age of 65) and Free Nursing Care funding of up to £111.90 per week. This support is is not reflected in this fee amount.

Contact Springhill Nursing Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Michelle Hutchison (Manager)

Local Authority / Social Services

Admission Information

  • Ages 60+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2010
  • Number of floors: 2

Room Information

  • Single Rooms (61)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (61)

Visiting

  • Work to accommodate all visitors, only ask is that mealtimes are respected to allow residents to enjoy mealtimes.

Parking

  • Parking available

Springhill Nursing Home Reviews (41)

9.4

Springhill Nursing Home has a Review Score of 9.4 (9.444) out of 10, based on 18 reviews in the last 2 years.
Over all time Springhill Nursing Home has 41 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Springhill Nursing Home
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Review from Margaret D (Niece of Resident) published on 10 March 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Sadly our aunt passed away on the 7th of November. We (my husband and I) could not have asked for anymore, care, love, experience and attention the staff and management gave to our aunt in the last two weeks of her life. Our aunt had been in Springhill for 2 and a half years, where she danced, sang,
played games, done art, overall she was happier than she had been for years.
Reply from Michelle Hutchison, Care Home Manager at Springhill Nursing HomeIt was out pleasure to have your aunt with us, a true character that had the most infectious laugh and like a joke or two, the team miss her dearly. The Springhill Team
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Review from Rachel H (Daughter of Resident) published on 9 March 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Springhill Care Home is a lovely place (mum's words). It's quiet and peaceful, clean tidy warm rooms with ensuite facilities, many lovely kind considerate day and night carers, nursing staff are very approachable, kind, caring and considerate, taking the individual needs of their residents seriously
and acting with confidence to help at all times. Mum prefers her own company but there are days out and daily activities for all residents. Hairdresser available too, kitchen staff are happy to help too, food mostly homemade.
Reply from Michelle Hutchison, Care Home Manager at Springhill Nursing HomeThank you so much for your kind words and i will be sure to pass these along to the team. The Springhill Staff
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Review from Janice G (Daughter of Resident) published on 4 March 2026 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
On the whole the nursing home is good and take care of Mary and keep her safe, well looked after. Occasionally communication isn't great. We ask for things like Mary's nails to be cleaned and cut and it doesn't happen. This may not seem like a big thing but it is to us, her family. The staff are all
lovely and obviously very fond of her which gives us peace of mind but there is a lack of staff we feel for the unit she is in.
Reply from Michelle Hutchison, Care Home Manager at Springhill Nursing HomeThank you for your review, at Springhill we strive to do the very best for our residents and myself or the clinical manager can always be contacted should you feel you have requested something and this is not being done, we can be contacted face to face, via email or telephone so please contact us to allow a speedy resolve, on the matter of staffing i am happy to meet with you for a face to face to discuss. Many thanks The Springhill Team
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Review from I D (Granddaughter of Resident) published on 27 February 2026 Submitted via Website • Report
Overall Experience 4.0 out of 5
Generally happy with the care that my Grandpa is receiving. Staff are attentive and always friendly. We often bring the dog along and everyone is always happy to say hello! We visited on christmas day and the staff set up a lovely room for us to eat in, and the food was great too!
Reply from Michelle Hutchison, Care Home Manager at Springhill Nursing HomeThank you so much for your kind words and we were so glad we could facilitate a personalised Christmas, many thank All the staff at Springhill.
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Review from L C (Daughter of Resident) published on 23 February 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Management and staff do a great job considering the demands on them. Their kindness shines through, and they are always there to answer any questions and help. Well done to all.
Reply from Michelle Hutchison, Care Home Manager at Springhill Nursing HomeThank you so much for your lovely review. It means a great deal to our whole team. We work hard to create a homely, caring environment, and knowing that this has made a positive difference to you and your family truly lifts us. Your kind words will be shared with the staff, who will be delighted. Michelle and all Staff at Springhill
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Review from Barbara S (Partner of Resident) published on 16 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Springhill care home is excellent and carers are fantastic. The care John had for 2 1/2 years was fantastic in Spring Hill. Thanks so much everyone x
Reply from Michelle Hutchison, Care Home Manager at Springhill Nursing HomeThank you so much for your kind words and i can speak on behalf of the team that it was an absolute pleasure not only to care for John but to see you on a daily basis, your positivity and support for the home and the team was always greatly welcomed, never be a stranger. Michelle and the Springhill team.
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Review from W C (Daughter of Resident) published on 15 October 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The entertainment co-ordinator was really helpful. The home was very clean and welcoming. I felt they spent time pre stay asking parents likes and dislikes and then gave her tea with milk as a standard cuppa and not what she likes (early grey no milk). I do not feel they managed her diabetes well she
had several hypos with blood sugars at 2 despite using a libra and alarm system.
Reply from Michelle Hutchison, Care Home Manager at Springhill Nursing HomeThank you for your kinds words in relation to our activities co-ordinator he is indeed very helpful and always delivers excellent entertainment and engagement, without full input from the clinical team i am unable to respond to your concern regarding the diabetes, i am happy to discuss this fully with you privately and answer any questions. Michelle and Springhill Team
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Review from R S (Son of Resident) published on 16 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother was in for respite and enjoyed all in Springhill nursing home, she enjoyed the company, activities and staff were all respectful and helpful.
Reply from Michelle Hutchison, Care Home Manager at Springhill Nursing HomeThank you so much for your review, the staff will be delighted to hear your mum enjoyed her stay. The manager and the team at Springhill.
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Review from Kevin A (Resident) published on 2 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My experience has been wonderful. My care has been awesome and staff dealing with me have always put my needs first.
Reply from Michelle Hutchison, Care Home Manager at Springhill Nursing HomeThank you Kevin, the staff are delighted with your review. Kindest Regards the manager and the team from Springhill
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Review from A C (Son of Resident) published on 4 June 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Springhill staff were excellent in the way they cared for my mother, as she can be quite difficult sometimes.
From the minute she arrived she was very well attended to by the staff who all made an effort to get to know her and find out her needs/ requirements. Overall staff were very friendly, professional
and caring. My mother was only in for a short respite period but would have no hesitation in making her stay permanent if that was required.
Reply from Michelle Hutchison, Care Home Manager at Springhill Nursing HomeThank you for your kind words, the staff at Springhill are indeed friendly, professional and caring. Thank you from us all. Care home manager and team.
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Review from Caroline K (Friend of Resident) published on 14 May 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
My friend's mother has settled in well since joining the Springhill family. She is happy, comfortable, and well-cared for and likes to join in with the entertainment and all activities. This gives my friend peace of mind knowing that she is safe, well looked after and treated with dignity and respect.
Every time we visit the staff are friendly and we are made to feel welcome.
Reply from Michelle Hutchison, Care Home Manager at Springhill Nursing HomeWe are delighted to hear that your friend has peace of mind knowing that her mum is well cared for all visitors are made to feel welcome by our brilliant team. Michelle and Springhill Team.
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Review from Marion M (Daughter of Resident) published on 9 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has settled well and regularly attends art/craft group which she tells me she likes. She loves to participate in the entertainment singing and dancing and go out in the mini bus on day trips. This is great as I don't drive and would have been unable to take her on trips further afield. The staff
are always kind & considerate to mum and always make us feel welcome and included when we visit. I'm so glad mum has joined the Springhill family. Mum has had a new lease of life and is happy to be part of the Springhill family. This gives me peace of mind knowing she is safe and well looked after. Any concerns regarding mum are dealt with quickly and we are always kept up to date with information that concerns mum.
Reply from Sarah S, Regional Operations Manager at Springhill Nursing HomeThank you for leaving such a lovely review, we will share this with our team. We are delight that we are meeting your expectations and will always strive to exceed them.
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Review from L W (Friend of Resident) published on 10 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My friend's Mum is very happy and always clean and dressed well, her room is clean and she takes part in activities, not all the time but she takes part in the things she enjoys. The staff are all friendly.
Reply from Sarah S, Regional Operations Manager at Springhill Nursing HomeThank you for taking the time to review the care your relative has received. We are delight this has been a positive outcome and will share this with our care team.
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Review from F C (Daughter of Resident) published on 24 March 2025 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Carers and nursing staff very good and listen to any comment about my mother I make. Wide range of entertainment provided and excellent activity coordinators, manger very proactive in sorting any issues. My concern is that on occasions there does seem to be many carers on floor. Mum's unit recently
done up which has made difference to lounge/dining area. Disappointed that decor in Mum's room only painted walls. Carpet a bit grubby and fabric chair that smells a bit, not ideal. Admin staff pleasant and helpful though billing a problem at times.
Reply from Michelle Hutchison, Care Home Manager at Springhill Nursing HomeMany thanks for your kind words regarding the team we are delighted that you feel listened to and all issues are dealt with. The unit that your mum lives on did undergo an extensive refurb with all rooms painted including corridor and the communal area undergoing a full refurb. As always i listened and the chair has been replaced. We are currently undergoing further upgrades to the home and the note on the carpet has been taken on board. Once again many thanks for your kind comments the staff and myself are delighted. Michelle
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Review from D M (Son of Resident) published on 10 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care home is everything we could ask for our Mum at this stage of her life. The staff are great and my Mum is as happy as she could be.
Reply from Michelle Hutchison, Care Home Manager at Springhill Nursing HomeI cannot express from both myself and the team how much this means to us all, thank you from all the staff at Springhill.
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Review from David L (Son of Resident) published on 22 August 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
The frontline care workers who deal with Mum are wonderful; she is comfortable and happy with them all and that is the most important aspect of any care home - the care. So, 5 stars for the staff.
I didn't give full marks for cleanliness because her room often has the same debris on the floor for several
days on end but her own cleanliness and that of her carers is meticulously seen to.
I would have given the full 5 stars for 'Dignity' if she always received back her own laundry and her room was tidied up a bit more regularly.
3 stars only for food and drink, on the day of writing, she received no breakfast and when a cup of tea finally arrived, it had sugar in it and she has often told the folk who serve her that she doesn't take sugar! These little incidents are not uncommon.
The management has been poor, but I believe new management is in place, so I will make no further comment at present to give them a chance. I hope communications will improve.
Thank you.
Reply from Michelle Hutchison, Care Home Manager at Springhill Nursing HomeDear David, many thanks for your honest review, as part of the new management team we are striving towards excellent care and the best way for this to happen is for honest and open communication between families, residents and staff. I must thank you for your kind words as well and these are greatly appreciated by the care team who are as you quite rightly label as "wonderful" and as their line manager, I could not agree more. Please always feel free to approach me or my deputy with any concerns and we will endeavour to correct any problems.
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Review from E K (Friend of Resident) published on 12 August 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The nursing and care workers are excellent and very friendly. Entertainment is good. The home decor is a bit tired, it could do with an upgrade. I can't comment on the meals as I have not been when they are served. Would I put a family member in here? Possibly.
Reply from Michelle Hutchison, Care Home Manager at Springhill Nursing HomeThank you from all the team at Sringhill, the team are indeed a happy and welcoming bunch. We are currently refurbishing the top floor unit and as soon as this has been completed we will be working our way through the units to give a revamp. Many thanks, the manager and the Springhill Team.
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Review from Janet G (Daughter of Resident) published on 3 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother was a resident in Springhill for 11 months having recently passed away. The staff at the home are wonderful in their dedication to the level of care they provide. The manager and her team are an amazing group of people who made my mother's last months extremely comfortable and very safe. They
took the time to get to know her so that they could give her the very best of their care, and in my opinion, they gave the highest level of care and support possible not only to my mother but they extended their support to my husband and me during the difficult last few days of her life. Thank you is not enough for these dedicated professionals who care for their residents and go the extra mile to do all they can for them and their families. Thank you is just not enough, they will forever have my greatest respect and gratitude for all they did.
Reply from Sarah Speirs, Regional Operations Manager at Springhill Nursing HomeThank you for your very kind review. We are delighted we could meet your expectations. The team send their condolences for your loss.
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Review from Stephen B (Guardian of Resident) published on 16 October 2023 Submitted via Website • Report
Overall Experience 4.0 out of 5
Some significant improvements to the service since the introduction of new management team. I really can’t fault the quality of care and the nursing and care staff which is exceptional. Recent changes to the catering team have shot up the approval ratings of the residents with quality and options being
first class. Still some improvements to come from the ancillary services like laundry and exercise, as well as decor and garden facilities, but there is progress.
Reply from Gemma Boyle, Home Manager at Springhill Nursing HomeThank you for the recent review. The staff within Springhill really appreciate this. I agree that there are improvements still needed and hope we can see the changes soon.
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Review from Jenn B (Daughter of Resident) published on 16 October 2023 Submitted via Website • Report
Overall Experience 4.0 out of 5
My mother has been resident in Springhill for around eighteen months now, during which time my dad also passed away (whist also resident there). The ongoing care, friendliness of staff and overall attitude towards my mum is excellent. I was unwell for a period during September this year, resulting in
a hospital stay. During my convalescence period, I was able to fully concentrate on my own health in the knowledge that Mum was happy, safe and secure - what more could I ask for! Of course, like any residential home there are small areas that could do with improvement, but nothing in my opinion that impacts negatively on the day to day wellbeing of Mum's life. I am delighted that we were able to secure a place for Mum and Dad when they both needed to make the move, one of the hardest decisions in my life - but one I have not regretted.
Reply from Gemma Boyle, Home Manager at Springhill Nursing HomeThank you for this lovely review. The staff love having your mum here and also fully appreciate your support towards the home.
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Current Review Score: 9.4 (9.444)

Overview of Review Score

The Review Score of 9.4 (9.444) out of 10 for Springhill Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.5 out of 5 from 18 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.9 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.519 for Springhill Nursing Home is calculated as follows: ( (129 Excellents x 5) + (68 Goods x 4) + (16 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 214 Ratings = 4.519
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.925 Points relating to the number of positive Reviews for Springhill Nursing Home is based on 17 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 3.925
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 61 registered maximum number of service users is 12.2, which has been reached with 17 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Inspectorate (CI) Rating

Date: 15 Oct 2025
How well do we support people's wellbeing?
Adequate (3)
How good is our leadership?
Adequate (3)
How good is our staff team?
Adequate (3)
How good is our setting?
Adequate (3)
How well is care and support planned?
Adequate (3)
Care Inspectorate is responsible for the registration and inspection of social care services in Scotland. View Latest Report Response by Springhill Nursing Home to this inspection report

Springhill has undergone a change of management team. We also have a core team of long standing staff that are caring and empathetic with a view to make Springhill a home from home.

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (2)

Meet the Team (3)

Michelle

Michelle Hutchison

Job Title: Care Home Manager Joined: 2024

I am a dedicated registered nurse with 15 years experience in adult care, currently leading a vibrant and compassionate care home. My role blends clinical expertise with strategic leadership, ensuring our residents receive the highest standard of person-centred care in a safe, nurturing environment.


I am passionate about creating a culture of care planning, medication management and clinical audits.


Skilled in regulatory CI standards, Health and social care standards and safe staffing legislation.


Coaching and mentoring staff, fostering a positive and accountable workplace culture.


Championing wellbeing through personalised care, meaningful activities, and family engagement.


I believe great care starts with with great relationships. Whether I am supporting a resident through a health challenge or empowering a team member to grow in their role, I lead with empathy, clarity, and purpose. I'm known for balancing clinical precision with warmth - and for turning even the most complex compliance tasks into opportunities for learning and pride.


I took my previous care home to grades of 6's and i truly believe with the proper support and guidance from myself this is something that can always be achieved.

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Elaine Bryden

Job Title: Clinical Manager Joined: 2025

Registered Nurse who is passionate regards elderly care, Elaine has an extensive background within care homes, a passionate nurse with a vision of holistic care for all residents. Elaine is compassionate, caring and empathetic to the needs of the residents.

Stuart

Stuart Hill

Job Title: Physical Activity Leader Joined: 2023

I play a central role within Springhill and create a vibrant, inclusive, and emotionally enriching environment for the residents. I promote physical, emotional, and social wellbeing - ensuring every resident feels seen, valued, and engaged.


I build strong relationships with residents, using life stories and and preferences to co-create experiences that spark joy, purpose, and connection.


I support emotional wellbeing through one-to-one interaction, group sessions, and quiet companionship especially for residents living with dementia, sensory impairments, or low mood.

Frequently Asked Questions about Springhill Nursing Home

What types of Care is Springhill Nursing Home registered for?

Older Person Care, Dementia & Physical Disability are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Springhill Nursing Home have?

There are 61 Single Rooms.

What are the Facilities & Services at Springhill Nursing Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is Springhill Nursing Home to the centre of Kilmarnock?

0.2 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Springhill Nursing Home to verify any information. View our terms and conditions. Springhill Nursing Home has an Enhanced Service - more info.