Springhill Nursing Home

The nursing and care workers are excellent and very friendly. Entertainment is good. The home decor is a bit tired, it could do with an upgrade. I can't comment on the meals as I have not been when they are served. Would I put a family member in here? Possibly.

My mother was a resident in Springhill for 11 months having recently passed away. The staff at the home are wonderful in their dedication to the level of care they provide. The manager and her team are an amazing group of people who made my mother's last months extremely comfortable and very safe. They took the time to get to know her so that they could give her the very best of their care, and in my opinion, they gave the highest level of care and support possible not only to my mother but they extended their support to my husband and me during the difficult last few days of her life. Thank you is not enough for these dedicated professionals who care for their residents and go the extra mile to do all they can for them and their families. Thank you is just not enough, they will forever have my greatest respect and gratitude for all they did.

Some significant improvements to the service since the introduction of new management team. I really can’t fault the quality of care and the nursing and care staff which is exceptional. Recent changes to the catering team have shot up the approval ratings of the residents with quality and options being first class. Still some improvements to come from the ancillary services like laundry and exercise, as well as decor and garden facilities, but there is progress.

My mother has been resident in Springhill for around eighteen months now, during which time my dad also passed away (whist also resident there). The ongoing care, friendliness of staff and overall attitude towards my mum is excellent. I was unwell for a period during September this year, resulting in a hospital stay. During my convalescence period, I was able to fully concentrate on my own health in the knowledge that Mum was happy, safe and secure - what more could I ask for! Of course, like any residential home there are small areas that could do with improvement, but nothing in my opinion that impacts negatively on the day to day wellbeing of Mum's life. I am delighted that we were able to secure a place for Mum and Dad when they both needed to make the move, one of the hardest decisions in my life - but one I have not regretted.

I thank each and every one of them for the care they give my husband under the awful circumstances they are expected to work in (big lack of permanent staff). However my loyalty is to my husband and I am really worried about the care he receives because of the lack of staff and feel it is time this is seriously looked at by Silverline or whoever owns it now.

My dad went into Springhill care home after we lost my mum in March this year. He has been so happy since going in. The staff are very attentive to all his needs, and nothing is too much trouble. My dad is a very fussy eater, but the staff always make sure he has something to eat that he likes. My dad has only been in for a few months, but staff have built a good relationship with him already; as if he's been there for years.

My father has been in Springhill for approx two years. He is happy, well-fed and very content. I have every confidence in staff and management and feel he is being well looked after.

My mum is in Lavender in Springhill, and I cannot thank the staff enough for looking after her during this last year. She is always lovely dressed, and her room is always immaculate. I can phone anytime, and the girls are always so friendly and can tell me how my mum is doing, best care home.

Mum was in Springhill Nursing Home for one year, during that time she was treated with respect, love, genuine care and affection. A lovely bedroom excellent food and a full social calendar. I and my family/friends were afforded the same feelings of being welcomed. We tried to be with mum at the end, but this wasn't possible, however, one of her loving carers sat with her and held her hand. The medical care was also excellent.

The staff in Lavendar area are fab and deserve a medal. All are very attentive and look after mum so well. My sister and I appreciate this so much as mum is hard work sometimes (think only with us). Any way I would recommend Springhill (which I have done) to friends. After viewing other homes we found this one to be the No1 home. Thank you.

My Mum, who suffers from dementia, moved into Springhill last year following a failed placement in another care home and a 13-week stay in a hospital. Although her dementia is getting worse, the improved standard of care she is now receiving means that her levels of distress and agitation are much reduced. The management and staff at Springhill achieve a rare balance of professionalism and kindness. Staff training and procedures are excellent, but the staff themselves are still allowed to be human and treat residents with affection. Everyone from the manager, to nursing/care staff, entertainment and cleaning staff take the trouble to notice my Mum as an individual. And while Mum isn't always able to participate fully in the available activities, a real effort is made to provide baking, music and visits from children, etc. I've seen another care home which looked fine on paper but didn't deliver in practice, so can appreciate the work that goes into delivering both at Springhill.

I have seen a great improvement in my brother since coming to Springhill Nursing Home.

My mum has recently spent 2 weeks in Springfield for respite care. She was very anxious prior to this, her fears and anxiety were immediately dealt with on arrival by the reassuring, friendly and empathetic member of staff who greeted us. The room was welcoming and homely with small touches making it more personal. My mum settled in well and has benefitted from her short stay, this I put down to the excellent food and stimulation of a variety of activities available. The staff are so friendly, helpful and flexible and made this first experience as a positive one for both my mum and myself. Thanks to all involved.

They are all very approachable.

My dear mum was a resident from November 2015 until August 2018 when she sadly passed away. Her admission was due to her rapidly progressive vascular dementia which meant she became at significant risk had she remained in her own home. Our family will always be grateful for the loving care given and the compassion shown by the staff to mum. They kept her safe and had to tolerate some challenging behaviours she was unaware she was demonstrating. Huge thanks to all staff.

The home is not only magnificent the staff and care provided, in my opinion, cannot be improved. I am totally happy, content with the care and attention for my husband. Thank you.

This place is not suitable for dementia sufferers who are mobile and in the case of my mother, no action plan to deal with the progression of dementia, who became slightly aggressive and has since been moved to another care home. I think the ongoing plan is for the poor dementia people to sit and do nothing but wither the days away waiting to die.

My mother's care is essentially very good. There is an ongoing issue with another resident persistently entering my mother's room and removing personal items. This is not being managed appropriately. Aside from this issue, I am happy with the overall care in the nursing home.

My Mum has settled extremely well into the nursing home, even though she has Alzheimer's. The staff are very caring and understand her needs very well, she has put on weight and her mobility has also improved due to the excellent care she is receiving. Can't thank them enough.

We, as a family, are over the moon with the care our mother receives.