Care Homes Owned by Silverline Care

Knowing my father is surrounded by compassionate staff + professionals give me piece of mind.

My mother has been a resident for two and half years now. and all I can say about the staff are they are phenomenal the effort they put in and there attitude to the residents is second to none. If you ask for any kind of assistance they are on it fast for you. always smiling and friendly. As for residents care we feel mother is well looked after both medically and domesticly. The room she has is of a good standard and the home in general is of a good standard. They take and make the time to put on events for the residents and there families. I can't help but repeat this the staff for me are brilliant.

My mum has been with the care home for quite some time now. It's such a big decision to make for our loved ones, I initially was worried how she would settle in preferring her own company. However, I needn't have worried. The team have been amazing. I have always found the them attentive, caring, patient, giving, hard working and knowledgeable. I can't thank them enough for the care and respect shown towards mum, or for the help and support they have given to me and family through some harder times. The communication is great, I'm given everything I need to know when I need it and I feel comfortable asking questions if I'm not sure of anything. I always tell my friends that I'm lucky mum is here, it's made such a difference to us as a family. She has even joined in with the activities, that would never have happened before, shows how comfortable she is here and with the team. I really can't praise them or recommend them enough.

My mum Sandie M came to Stobhill Care facility MARCH 2025. AT first she was upset. It took her a bit time to settle. We as family see her almost daily. All staff are lovely. They refer to her by name. They also introduce themselfs to the family. Staff are pleasant, helpful, they interact with Mum. She enjoys the activitie, outings. Her room is lovely. We are grateful our mum is now in a safe, caring inviroment, we can approach any member of staff who are always avaiable to listen. Thank you.

I was immediately impressed by the courtesy and kindness extended to us on our arrival by all staff.

My husband moved into this home last year. The staff and management go above and beyond looking after their residents. The home itself is spotless and never smells unlike some I had visited prior to choosing this one. Like most relatives I was worried about putting my husband into any care home, but I'm very glad I chose Parksprings. From the first day my husband has been made to feel at home and the staff are fabulous. (Although probably underpaid, and no, no one bribed me to mention this). Having looked after my husband at home for over 3 years I am only too well aware of how difficult it can be to do so. I take my hat off to all the staff I think they do a wonderful job in difficult circumstances, but are always welcoming and friendly.

Mum had to be place in respite after a serious fall. Springhill management were extremely helpful in securing a room for 2 weeks. Whilst there mum received the care needed to rebuild her confidence and ensure she ate properly. The nursing staff were amazing despite the pressures placed on them. Needy residents and staffing numbers. My only criticism would be that in the the two weeks there was no entertainment or common room activity.

My mother-in-law moved in last year and settled in very well. She is always encouraged to participate in all activities - the team are absolutely incredible! From music to arts and crafts, to outings or handling newly hatched chicks at Easter. She may need encouragement, but with kindness, patience and understanding, all carers offer a gentle persuasion to enable inclusion and enjoyment. All staff are professional, kind, caring, encouraging, patient and committed. They are familiar to residents and family as they are long-standing staff with a cheery, lighthearted and warm mood. The accommodation is welcoming and is always being upgraded. The maintenance team are hard working and nothing is ever too much. The care home is clean, as the domestic staff are very hardworking. The menu is healthy, varied and appropriate to the residents. The management team and senior nurses are incredible - nothing is missed and all appointments or concerns are always shared with families. Thank you, truly we are forever grateful and indebted to everyone!

My partner John was in this care home for 2 1/2 years. It was fantastic and the carers were wonderful.

My family can't thank Michelle & all the team at Park Springs enough. They have been superb with my father who has stage 4 cancer. They constantly make sure he is comfortable and treat him like one of their family. A room at Park Springs being offered by Michelle in JAN after being discharged from hospital was a godsend. My mother lives locally so just a short walk for her and short distance for family to visit my dad.

The staff know us and we them, and they treat us like family. Food is great, as is the care. Great events on there too.

An overall excellent experience staff and management could not be more helpful. Activities and food quality very good. Care and accomodation also very good.

At times communication hasn't been good around care planning being shared with us and not receiving regular updates, ( this we now hope is resolved) however when there has been an issue with our mum's health the communication has been excellent. The staff all appear to really care about mum and are attentive to her needs and wellbeing, the home management team are very helpful and will always go the extra mile for our mum. Her room is great and set up for her. The activities are good and again mum appears to enjoy them. The food looks excellent. Well done to all the team in what can be a challenging environment.

Recently my mum celebrated her 80th birthday , mum has very advanced dementia now . I asked Michelle if I left a few things banners etc if she could maybe put them up and also could we use the family room for the Saturday . The family was blown away both mums room & the family room where decorated to the hilt with balloons, banners etc ...... The girl in the kitchen stacey baked mum a beautiful cake . we had such a lovely day and mum was great and so happy as if she knew ......I would like to thank all the night shift staff who decorated in their own time . stacey for the beautiful cake. michelle & all staff for making it a special day for all of us.. we appreciated it.

Overall a really good nursing home. Mum doesn't eat much but what is provided is good. Staff are great. Management only seen at meetings.

Sadly our aunt passed away on the 7th of November. We (my husband and I) could not have asked for anymore, care, love, experience and attention the staff and management gave to our aunt in the last two weeks of her life. Our aunt had been in Springhill for 2 and a half years, where she danced, sang, played games, done art, overall she was happier than she had been for years.

Springhill Care Home is a lovely place (mum's words). It's quiet and peaceful, clean tidy warm rooms with ensuite facilities, many lovely kind considerate day and night carers, nursing staff are very approachable, kind, caring and considerate, taking the individual needs of their residents seriously and acting with confidence to help at all times. Mum prefers her own company but there are days out and daily activities for all residents. Hairdresser available too, kitchen staff are happy to help too, food mostly homemade.

On the whole the nursing home is good and take care of Mary and keep her safe, well looked after. Occasionally communication isn't great. We ask for things like Mary's nails to be cleaned and cut and it doesn't happen. This may not seem like a big thing but it is to us, her family. The staff are all lovely and obviously very fond of her which gives us peace of mind but there is a lack of staff we feel for the unit she is in.

Generally happy with the care that my Grandpa is receiving. Staff are attentive and always friendly. We often bring the dog along and everyone is always happy to say hello! We visited on christmas day and the staff set up a lovely room for us to eat in, and the food was great too!

We are very pleased that my mum is in Wallace view.and confident she's getting the best care. Thanks all at Wallace view.

Lovely friendly care home with caring and professional staff. Since moving in my friend of forty years had settled very well. She has a lovely spacious room which is extremely comfortable and cosy. Clean and fresh environment with great staff interaction. My friend is treated with respect and as an individual who is offered choices. She chose wisely when she decided that the time was right for her to move into residential care as her health and state of mind has definitely improved. Great staff and lovely care home.