Care Homes Owned by Silverline Care in Ayrshire

Mum had to be place in respite after a serious fall. Springhill management were extremely helpful in securing a room for 2 weeks. Whilst there mum received the care needed to rebuild her confidence and ensure she ate properly. The nursing staff were amazing despite the pressures placed on them. Needy residents and staffing numbers. My only criticism would be that in the the two weeks there was no entertainment or common room activity.

My partner John was in this care home for 2 1/2 years. It was fantastic and the carers were wonderful.

An overall excellent experience staff and management could not be more helpful. Activities and food quality very good. Care and accomodation also very good.

At times communication hasn't been good around care planning being shared with us and not receiving regular updates, ( this we now hope is resolved) however when there has been an issue with our mum's health the communication has been excellent. The staff all appear to really care about mum and are attentive to her needs and wellbeing, the home management team are very helpful and will always go the extra mile for our mum. Her room is great and set up for her. The activities are good and again mum appears to enjoy them. The food looks excellent. Well done to all the team in what can be a challenging environment.

Overall a really good nursing home. Mum doesn't eat much but what is provided is good. Staff are great. Management only seen at meetings.

Sadly our aunt passed away on the 7th of November. We (my husband and I) could not have asked for anymore, care, love, experience and attention the staff and management gave to our aunt in the last two weeks of her life. Our aunt had been in Springhill for 2 and a half years, where she danced, sang, played games, done art, overall she was happier than she had been for years.

Springhill Care Home is a lovely place (mum's words). It's quiet and peaceful, clean tidy warm rooms with ensuite facilities, many lovely kind considerate day and night carers, nursing staff are very approachable, kind, caring and considerate, taking the individual needs of their residents seriously and acting with confidence to help at all times. Mum prefers her own company but there are days out and daily activities for all residents. Hairdresser available too, kitchen staff are happy to help too, food mostly homemade.

On the whole the nursing home is good and take care of Mary and keep her safe, well looked after. Occasionally communication isn't great. We ask for things like Mary's nails to be cleaned and cut and it doesn't happen. This may not seem like a big thing but it is to us, her family. The staff are all lovely and obviously very fond of her which gives us peace of mind but there is a lack of staff we feel for the unit she is in.

Generally happy with the care that my Grandpa is receiving. Staff are attentive and always friendly. We often bring the dog along and everyone is always happy to say hello! We visited on christmas day and the staff set up a lovely room for us to eat in, and the food was great too!

Management and staff do a great job considering the demands on them. Their kindness shines through, and they are always there to answer any questions and help. Well done to all.

The entertainment co-ordinator was really helpful. The home was very clean and welcoming. I felt they spent time pre stay asking parents likes and dislikes and then gave her tea with milk as a standard cuppa and not what she likes (early grey no milk). I do not feel they managed her diabetes well she had several hypos with blood sugars at 2 despite using a libra and alarm system.

My mother was in for respite and enjoyed all in Springhill nursing home, she enjoyed the company, activities and staff were all respectful and helpful.

My experience has been wonderful. My care has been awesome and staff dealing with me have always put my needs first.

From the minute she arrived she was very well attended to by the staff who all made an effort to get to know her and find out her needs/ requirements. Overall staff were very friendly, professional and caring. My mother was only in for a short respite period but would have no hesitation in making her stay permanent if that was required.

My friend's mother has settled in well since joining the Springhill family. She is happy, comfortable, and well-cared for and likes to join in with the entertainment and all activities. This gives my friend peace of mind knowing that she is safe, well looked after and treated with dignity and respect. Every time we visit the staff are friendly and we are made to feel welcome.

My mum has settled well and regularly attends art/craft group which she tells me she likes. She loves to participate in the entertainment singing and dancing and go out in the mini bus on day trips. This is great as I don't drive and would have been unable to take her on trips further afield. The staff are always kind & considerate to mum and always make us feel welcome and included when we visit. I'm so glad mum has joined the Springhill family. Mum has had a new lease of life and is happy to be part of the Springhill family. This gives me peace of mind knowing she is safe and well looked after. Any concerns regarding mum are dealt with quickly and we are always kept up to date with information that concerns mum.

My friend's Mum is very happy and always clean and dressed well, her room is clean and she takes part in activities, not all the time but she takes part in the things she enjoys. The staff are all friendly.

Carers and nursing staff very good and listen to any comment about my mother I make. Wide range of entertainment provided and excellent activity coordinators, manger very proactive in sorting any issues. My concern is that on occasions there does seem to be many carers on floor. Mum's unit recently done up which has made difference to lounge/dining area. Disappointed that decor in Mum's room only painted walls. Carpet a bit grubby and fabric chair that smells a bit, not ideal. Admin staff pleasant and helpful though billing a problem at times.

The care home is everything we could ask for our Mum at this stage of her life. The staff are great and my Mum is as happy as she could be.

Thank you.