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Care Home Owned by Silverline Care in Ayrshire

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9.0 Group Review Score (the average from all locations with a review score)
  • Care Home Owned by Silverline Care in Ayrshire

Only the locations & reviews in Ayrshire for Silverline Care are showing below.

View the details of all 4 locations (with 178 reviews) owned by Silverline Care

Silverline Care Locations in Ayrshire (1)

 - Browse 1 Care Home owned by Silverline Care in Ayrshire
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Springhill Nursing Home
80 Portland Road, Kilmarnock KA1 2BS 
9.4 43 reviews
Springhill Nursing Home, Kilmarnock, Ayrshire
"Overall a really good nursing home. Mum doesn't eat much but what is provided is good. Staff are great. Management only seen at me…"   Read all 43 reviews
  • from £1,600 / week
  • 61 Rooms
Location Type Care Home

Springhill Nursing Home is a converted Georgian House, with a purpose-built extension and landscaped gardens. Situated on a quiet cul-de-sac off Portland Road, it benefits from being 5 mins from ... Read more

Older Person Care Permanent Care
  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care

Silverline Care Reviews in Ayrshire (43)

9.0

Silverline Care has a Group Review Score of 9.0 (8.978) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Silverline Care must have a Review Score.

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Review of

Springhill Nursing Home

from Brian E (Son of Resident) published on 25 March 2026 Submitted via Website • Report
Overall Experience 4.0 out of 5
This is our first experience of a nursing home and overall it has been good.
At times communication hasn't been good around care planning being shared with us and not receiving regular updates, ( this we now hope is resolved) however when there has been an issue with our mum's health the communication
has been excellent. The staff all appear to really care about mum and are attentive to her needs and wellbeing, the home management team are very helpful and will always go the extra mile for our mum. Her room is great and set up for her. The activities are good and again mum appears to enjoy them. The food looks excellent. Well done to all the team in what can be a challenging environment.
Reply from Michelle Hutchison, Care Home Manager at Springhill Nursing HomeHi Brian, Thank you so much for your review, the staff at Springhill really do go the extra mile so thank you for that recognition, The Springhill Team
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Review of

Springhill Nursing Home

from C B (Daughter of Resident) published on 18 March 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Overall a really good nursing home. Mum doesn't eat much but what is provided is good. Staff are great. Management only seen at meetings.
Reply from Michelle Hutchison, Care Home Manager at Springhill Nursing HomeMany thanks for your review, the deputy manager frequently works on the floor, i am in Monday to Friday and do frequent walk rounds within the service, my office door is always open so please feel free to come in at anytime, i am within the home most mornings from 07:30-18:00 and can be contacted via email, telephone or as a lot of the relatives do face to face. I will pass your kind comments onto the team. The Springhill Team.
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Review of

Springhill Nursing Home

from Margaret D (Niece of Resident) published on 10 March 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Sadly our aunt passed away on the 7th of November. We (my husband and I) could not have asked for anymore, care, love, experience and attention the staff and management gave to our aunt in the last two weeks of her life. Our aunt had been in Springhill for 2 and a half years, where she danced, sang,
played games, done art, overall she was happier than she had been for years.
Reply from Michelle Hutchison, Care Home Manager at Springhill Nursing HomeIt was out pleasure to have your aunt with us, a true character that had the most infectious laugh and like a joke or two, the team miss her dearly. The Springhill Team
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Review of

Springhill Nursing Home

from Rachel H (Daughter of Resident) published on 9 March 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Springhill Care Home is a lovely place (mum's words). It's quiet and peaceful, clean tidy warm rooms with ensuite facilities, many lovely kind considerate day and night carers, nursing staff are very approachable, kind, caring and considerate, taking the individual needs of their residents seriously
and acting with confidence to help at all times. Mum prefers her own company but there are days out and daily activities for all residents. Hairdresser available too, kitchen staff are happy to help too, food mostly homemade.
Reply from Michelle Hutchison, Care Home Manager at Springhill Nursing HomeThank you so much for your kind words and i will be sure to pass these along to the team. The Springhill Staff
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Review of

Springhill Nursing Home

from Janice G (Daughter of Resident) published on 4 March 2026 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
On the whole the nursing home is good and take care of Mary and keep her safe, well looked after. Occasionally communication isn't great. We ask for things like Mary's nails to be cleaned and cut and it doesn't happen. This may not seem like a big thing but it is to us, her family. The staff are all
lovely and obviously very fond of her which gives us peace of mind but there is a lack of staff we feel for the unit she is in.
Reply from Michelle Hutchison, Care Home Manager at Springhill Nursing HomeThank you for your review, at Springhill we strive to do the very best for our residents and myself or the clinical manager can always be contacted should you feel you have requested something and this is not being done, we can be contacted face to face, via email or telephone so please contact us to allow a speedy resolve, on the matter of staffing i am happy to meet with you for a face to face to discuss. Many thanks The Springhill Team
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Review of

Springhill Nursing Home

from I D (Granddaughter of Resident) published on 27 February 2026 Submitted via Website • Report
Overall Experience 4.0 out of 5
Generally happy with the care that my Grandpa is receiving. Staff are attentive and always friendly. We often bring the dog along and everyone is always happy to say hello! We visited on christmas day and the staff set up a lovely room for us to eat in, and the food was great too!
Reply from Michelle Hutchison, Care Home Manager at Springhill Nursing HomeThank you so much for your kind words and we were so glad we could facilitate a personalised Christmas, many thank All the staff at Springhill.
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Review of

Springhill Nursing Home

from L C (Daughter of Resident) published on 23 February 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Management and staff do a great job considering the demands on them. Their kindness shines through, and they are always there to answer any questions and help. Well done to all.
Reply from Michelle Hutchison, Care Home Manager at Springhill Nursing HomeThank you so much for your lovely review. It means a great deal to our whole team. We work hard to create a homely, caring environment, and knowing that this has made a positive difference to you and your family truly lifts us. Your kind words will be shared with the staff, who will be delighted. Michelle and all Staff at Springhill
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Review of

Springhill Nursing Home

from Barbara S (Partner of Resident) published on 16 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Springhill care home is excellent and carers are fantastic. The care John had for 2 1/2 years was fantastic in Spring Hill. Thanks so much everyone x
Reply from Michelle Hutchison, Care Home Manager at Springhill Nursing HomeThank you so much for your kind words and i can speak on behalf of the team that it was an absolute pleasure not only to care for John but to see you on a daily basis, your positivity and support for the home and the team was always greatly welcomed, never be a stranger. Michelle and the Springhill team.
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Review of

Springhill Nursing Home

from W C (Daughter of Resident) published on 15 October 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The entertainment co-ordinator was really helpful. The home was very clean and welcoming. I felt they spent time pre stay asking parents likes and dislikes and then gave her tea with milk as a standard cuppa and not what she likes (early grey no milk). I do not feel they managed her diabetes well she
had several hypos with blood sugars at 2 despite using a libra and alarm system.
Reply from Michelle Hutchison, Care Home Manager at Springhill Nursing HomeThank you for your kinds words in relation to our activities co-ordinator he is indeed very helpful and always delivers excellent entertainment and engagement, without full input from the clinical team i am unable to respond to your concern regarding the diabetes, i am happy to discuss this fully with you privately and answer any questions. Michelle and Springhill Team
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Review of

Springhill Nursing Home

from R S (Son of Resident) published on 16 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother was in for respite and enjoyed all in Springhill nursing home, she enjoyed the company, activities and staff were all respectful and helpful.
Reply from Michelle Hutchison, Care Home Manager at Springhill Nursing HomeThank you so much for your review, the staff will be delighted to hear your mum enjoyed her stay. The manager and the team at Springhill.
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Review of

Springhill Nursing Home

from Kevin A (Resident) published on 2 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My experience has been wonderful. My care has been awesome and staff dealing with me have always put my needs first.
Reply from Michelle Hutchison, Care Home Manager at Springhill Nursing HomeThank you Kevin, the staff are delighted with your review. Kindest Regards the manager and the team from Springhill
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Review of

Springhill Nursing Home

from A C (Son of Resident) published on 4 June 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Springhill staff were excellent in the way they cared for my mother, as she can be quite difficult sometimes.
From the minute she arrived she was very well attended to by the staff who all made an effort to get to know her and find out her needs/ requirements. Overall staff were very friendly, professional
and caring. My mother was only in for a short respite period but would have no hesitation in making her stay permanent if that was required.
Reply from Michelle Hutchison, Care Home Manager at Springhill Nursing HomeThank you for your kind words, the staff at Springhill are indeed friendly, professional and caring. Thank you from us all. Care home manager and team.
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Review of

Springhill Nursing Home

from Caroline K (Friend of Resident) published on 14 May 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
My friend's mother has settled in well since joining the Springhill family. She is happy, comfortable, and well-cared for and likes to join in with the entertainment and all activities. This gives my friend peace of mind knowing that she is safe, well looked after and treated with dignity and respect.
Every time we visit the staff are friendly and we are made to feel welcome.
Reply from Michelle Hutchison, Care Home Manager at Springhill Nursing HomeWe are delighted to hear that your friend has peace of mind knowing that her mum is well cared for all visitors are made to feel welcome by our brilliant team. Michelle and Springhill Team.
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Review of

Springhill Nursing Home

from Marion M (Daughter of Resident) published on 9 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has settled well and regularly attends art/craft group which she tells me she likes. She loves to participate in the entertainment singing and dancing and go out in the mini bus on day trips. This is great as I don't drive and would have been unable to take her on trips further afield. The staff
are always kind & considerate to mum and always make us feel welcome and included when we visit. I'm so glad mum has joined the Springhill family. Mum has had a new lease of life and is happy to be part of the Springhill family. This gives me peace of mind knowing she is safe and well looked after. Any concerns regarding mum are dealt with quickly and we are always kept up to date with information that concerns mum.
Reply from Sarah S, Regional Operations Manager at Springhill Nursing HomeThank you for leaving such a lovely review, we will share this with our team. We are delight that we are meeting your expectations and will always strive to exceed them.
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Review of

Springhill Nursing Home

from L W (Friend of Resident) published on 10 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My friend's Mum is very happy and always clean and dressed well, her room is clean and she takes part in activities, not all the time but she takes part in the things she enjoys. The staff are all friendly.
Reply from Sarah S, Regional Operations Manager at Springhill Nursing HomeThank you for taking the time to review the care your relative has received. We are delight this has been a positive outcome and will share this with our care team.
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Review of

Springhill Nursing Home

from F C (Daughter of Resident) published on 24 March 2025 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Carers and nursing staff very good and listen to any comment about my mother I make. Wide range of entertainment provided and excellent activity coordinators, manger very proactive in sorting any issues. My concern is that on occasions there does seem to be many carers on floor. Mum's unit recently
done up which has made difference to lounge/dining area. Disappointed that decor in Mum's room only painted walls. Carpet a bit grubby and fabric chair that smells a bit, not ideal. Admin staff pleasant and helpful though billing a problem at times.
Reply from Michelle Hutchison, Care Home Manager at Springhill Nursing HomeMany thanks for your kind words regarding the team we are delighted that you feel listened to and all issues are dealt with. The unit that your mum lives on did undergo an extensive refurb with all rooms painted including corridor and the communal area undergoing a full refurb. As always i listened and the chair has been replaced. We are currently undergoing further upgrades to the home and the note on the carpet has been taken on board. Once again many thanks for your kind comments the staff and myself are delighted. Michelle
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Review of

Springhill Nursing Home

from D M (Son of Resident) published on 10 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care home is everything we could ask for our Mum at this stage of her life. The staff are great and my Mum is as happy as she could be.
Reply from Michelle Hutchison, Care Home Manager at Springhill Nursing HomeI cannot express from both myself and the team how much this means to us all, thank you from all the staff at Springhill.
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Review of

Springhill Nursing Home

from David L (Son of Resident) published on 22 August 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
The frontline care workers who deal with Mum are wonderful; she is comfortable and happy with them all and that is the most important aspect of any care home - the care. So, 5 stars for the staff.
I didn't give full marks for cleanliness because her room often has the same debris on the floor for several
days on end but her own cleanliness and that of her carers is meticulously seen to.
I would have given the full 5 stars for 'Dignity' if she always received back her own laundry and her room was tidied up a bit more regularly.
3 stars only for food and drink, on the day of writing, she received no breakfast and when a cup of tea finally arrived, it had sugar in it and she has often told the folk who serve her that she doesn't take sugar! These little incidents are not uncommon.
The management has been poor, but I believe new management is in place, so I will make no further comment at present to give them a chance. I hope communications will improve.
Thank you.
Reply from Michelle Hutchison, Care Home Manager at Springhill Nursing HomeDear David, many thanks for your honest review, as part of the new management team we are striving towards excellent care and the best way for this to happen is for honest and open communication between families, residents and staff. I must thank you for your kind words as well and these are greatly appreciated by the care team who are as you quite rightly label as "wonderful" and as their line manager, I could not agree more. Please always feel free to approach me or my deputy with any concerns and we will endeavour to correct any problems.
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Review of

Springhill Nursing Home

from E K (Friend of Resident) published on 12 August 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The nursing and care workers are excellent and very friendly. Entertainment is good. The home decor is a bit tired, it could do with an upgrade. I can't comment on the meals as I have not been when they are served. Would I put a family member in here? Possibly.
Reply from Michelle Hutchison, Care Home Manager at Springhill Nursing HomeThank you from all the team at Sringhill, the team are indeed a happy and welcoming bunch. We are currently refurbishing the top floor unit and as soon as this has been completed we will be working our way through the units to give a revamp. Many thanks, the manager and the Springhill Team.
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Review of

Springhill Nursing Home

from Janet G (Daughter of Resident) published on 3 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother was a resident in Springhill for 11 months having recently passed away. The staff at the home are wonderful in their dedication to the level of care they provide. The manager and her team are an amazing group of people who made my mother's last months extremely comfortable and very safe. They
took the time to get to know her so that they could give her the very best of their care, and in my opinion, they gave the highest level of care and support possible not only to my mother but they extended their support to my husband and me during the difficult last few days of her life. Thank you is not enough for these dedicated professionals who care for their residents and go the extra mile to do all they can for them and their families. Thank you is just not enough, they will forever have my greatest respect and gratitude for all they did.
Reply from Sarah Speirs, Regional Operations Manager at Springhill Nursing HomeThank you for your very kind review. We are delighted we could meet your expectations. The team send their condolences for your loss.
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